/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.
Acheteur Vérifié
purchased on 13/07/2020
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1
/5
★☆☆☆☆
This website doesn't really deserve a star. I ordered my item and had problems with my delivery address. But when these were finally resolved (supposedly) the goods were simply not delivered although they are (again supposedly) still in stock. Now six weeks after ordering, the shipment is not in sight. I can only advise against buying from this supplier and don't pay attention to the good reviews. Most of them are pretty obvious bots if you look at the name and structure of the rating.
Verifizierter Käufer
purchased on 13/07/2020
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1
/5
★☆☆☆☆
Soldats atlatic affiché 1 32 à réception ils sont à 172 !!!!!Ils ont rétréci pendant leur long voyage !?! Bernard DETE
Acheteur Vérifié
purchased on 11/07/2020
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1
/5
★☆☆☆☆
Slow to ship slow to refund Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.
Verified Buyer
purchased on 10/07/2020
1
/5
★☆☆☆☆
I'm very disappointed, instead of telling us that the Kansas Baja is no longer manufactured, they cash in and say that preparation is underway. I don't recommend the 1001 hobbies site for radio-controlled cars?
Acheteur Vérifié
purchased on 10/07/2020
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1
/5
★☆☆☆☆
Slow to ship slow to refunded Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I cancelled order and was told refunded but was not.
Acheteur Vérifié
purchased on 10/07/2020
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1
/5
★☆☆☆☆
You won't get the maximum number of stars with me! Knowing that I waited 2 months (May 4 July 7) before being delivered. During this entire 2-month period it was impossible to reach you on the phone, which I find unacceptable given the situation. I would particularly like to thank LAURE DARRICAU who unblocked the situation. I would like to thank her for her reactivity and her attentiveness. Who knows pe
Acheteur Vérifié
purchased on 10/07/2020
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1
/5
★☆☆☆☆
Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.
Verified Buyer
purchased on 10/07/2020
1
/5
★☆☆☆☆
Totally unreliable company which does… totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again
Verified Buyer
purchased on 08/07/2020
Answer from 1001hobbies
Dear customer, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Totally unreliable company which does... totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again
Acheteur Vérifié
purchased on 08/07/2020
Translated review
Answer from 1001hobbies
Dear customer, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Wish I had seen the reviews before… Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again
Verified Buyer
purchased on 06/07/2020
Answer from 1001hobbies
Dear Simon Warrington, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
I placed an order on May 21st and I still haven't received it. The phone number on the website does not work.
Comprador Verificado
purchased on 06/07/2020
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1
/5
★☆☆☆☆
Order processed after two weeks following a complaint. I was given a €10 voucher (which did not appear on my account) but I had to make a claim! Three weeks after my first claim, I still had nothing and realized that everything was out of stock, even though this was not the case at the time of my order. In short, I've just asked for a refund. Not
Acheteur Vérifié
purchased on 06/07/2020
Translated review
1
/5
★☆☆☆☆
Wish I had seen the reviews before ordering absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again
Verified Buyer
purchased on 06/07/2020
1
/5
★☆☆☆☆
Wish I had seen the reviews before... Wish I had seen the reviews before ordering, absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again
Acheteur Vérifié
purchased on 06/07/2020
Translated review
Answer from 1001hobbies
Dear Simon Warrington, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
I placed an order on January 31, 2020 the order has not arrived and we are on the 4th of July 60 € thrown are a scammer
Comprador Verificado
purchased on 05/07/2020
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1
/5
★☆☆☆☆
Order made on May 21 payment 8€ for fast delivery 8-10 days (I order because according to the page I get it for 3 June date of a birthday) we are 4 July and I'm still waiting. They put you q have the product in stock and it turns out that I receive mailsa day today that they are waiting for the supplier to send the productomenudo deception. I also have to say that at the time I put the complaint they sent me an email asking me what I wanted to do I asked for a refund and within 14 days they tell you it was returned to me.
Comprador Verificado
purchased on 04/07/2020
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1
/5
★☆☆☆☆
An order placed on 0106... Still hasn't arrived! And not even a reply to the two emails sent!!! Too bad, all I wanted was to know the delivery time. For the second order in my basket, no worries, there are reminder emails to finalize the order! Vitereprenez vous vous avez déménagé pour mieux servir votre
Acheteur Vérifié
purchased on 04/07/2020
Translated review
1
/5
★☆☆☆☆
Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Verified Buyer
purchased on 03/07/2020
1
/5
★☆☆☆☆
Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn't even in stock (it looked it was when I made the order), and they hadn't told me. Apparently it's in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Acheteur Vérifié
purchased on 03/07/2020
Translated review
1
/5
★☆☆☆☆
Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came with no package appearing I called up to check what had happened only to hear that the item I ordered wasn�t even in stock (it looked it was when I made the order) and they hadn�t told me. Apparently it�s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Verified Buyer
purchased on 03/07/2020
1
/5
★☆☆☆☆
Disappointed as it took over five weeks… Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Verified Buyer
purchased on 02/07/2020
Answer from 1001hobbies
Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! --------------------------------------------------------- After a very long wait, the parts were delivered. I ordered components from Blackbull for an RC car in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back. Update Goods were returned arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star.
Verifizierter Käufer
purchased on 02/07/2020
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1
/5
★☆☆☆☆
ORDER PLACED ON 1606 STILL NO NEWS DESPITE SEVERAL EMAILS REF CDE 2JMFJWX6N BY CORRECTION A REPLY WOULD BE GREAT
Acheteur Vérifié
purchased on 02/07/2020
Translated review
1
/5
★☆☆☆☆
Disappointed as it took over five weeks... Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Acheteur Vérifié
purchased on 02/07/2020
Translated review
Answer from 1001hobbies
Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Not good at all Some bull shxt
Verified Buyer
purchased on 01/07/2020
1
/5
★☆☆☆☆
Arrived broken and when I tried to… Arrived broken and when I tried to contact you for a replacement you did not respond.
Verified Buyer
purchased on 01/07/2020
Answer from 1001hobbies
Hello, We invite you to contact us by email in order to find a solution for your product that arrived damaged. Thank you for your understanding. With kind regards, Team 1001 hobbies.
1
/5
★☆☆☆☆
Model was bought with guaranteed three… Model was bought with guaranteed three to five day delivery for which I paid extra. Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered. This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.
Verified Buyer
purchased on 01/07/2020
Answer from 1001hobbies
Dear Snowball, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Kit is on a par with other quality 1/48 scale models
Verified Buyer
purchased on 01/07/2020
1
/5
★☆☆☆☆
Arrived broken and when I tried to contact you for a replacement you did not respond.
Verified Buyer
purchased on 01/07/2020