/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.
Acheteur Vérifié
purchased on 29/06/2020
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1
/5
★☆☆☆☆
Still not shipped after three weeks
Acheteur Vérifié
purchased on 29/06/2020
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1
/5
★☆☆☆☆
Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.
Verified Buyer
purchased on 28/06/2020
1
/5
★☆☆☆☆
Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with; if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.
Acheteur Vérifié
purchased on 28/06/2020
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1
/5
★☆☆☆☆
I mistakenly paid for an order three times, only one payment was refunded and the order was cancelled.
Comprador Verificado
purchased on 27/06/2020
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1
/5
★☆☆☆☆
22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller absolute joke. No items received no response to communications. Extremely dissapointed. Case raised with paypal.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.
Acheteur Vérifié
purchased on 27/06/2020
Translated review
1
/5
★☆☆☆☆
22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tried fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.
Acheteur Vérifié
purchased on 27/06/2020
Translated review
1
/5
★☆☆☆☆
Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.
Acheteur Vérifié
purchased on 27/06/2020
Translated review
1
/5
★☆☆☆☆
Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.
Verified Buyer
purchased on 26/06/2020
1
/5
★☆☆☆☆
Purchase of HMS Victory 134 cm model from Billing. The absence of plate 3239L-2 has been reported several times. Still no solution proposed! So I'm left with a 600€ model that I can't finish! I hope to be able to find the money to finish this boat with a more reliable company.
Acheteur Vérifié
purchased on 26/06/2020
Translated review
1
/5
★☆☆☆☆
Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.
Acheteur Vérifié
purchased on 26/06/2020
Translated review
1
/5
★☆☆☆☆
Customer service unable to validate the credit notes they granted me, not to mention an order that still hasn't arrived after more than 4 weeks of waiting, even though I had removed the items that were no longer in stock in order to speed things up ... e
Acheteur Vérifié
purchased on 26/06/2020
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1
/5
★☆☆☆☆
Month and a half without receiving my order. When I ask about their delivery date they reply that they do not have it in stock. The least decent thing was for them to have contacted me a week after I placed the order to notify me that they are out of stock, not a month and a half later when I was the one who asked about my order. I still have not received my money back.
Comprador Verificado
purchased on 25/06/2020
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1
/5
★☆☆☆☆
Avoid,avoid, avoid !!! This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!
Verified Buyer
purchased on 25/06/2020
1
/5
★☆☆☆☆
Ordered over £80 of items on the 3rd… Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!
Verified Buyer
purchased on 25/06/2020
1
/5
★☆☆☆☆
Very disappointed by my purchase on this site delays not respected .article scalextric c7042 does not function pad correctly no answer of the sav following my email. 1st and last purchase on this site which I recommend p
Acheteur Vérifié
purchased on 25/06/2020
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1
/5
★☆☆☆☆
Ordered over £80 of items on the 3rd... Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!
Acheteur Vérifié
purchased on 25/06/2020
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1
/5
★☆☆☆☆
Avoid,avoid, avoid !!! This company is beyond shady and I strongly recommend avoiding them! I placed an order with them yesterday and shortly after began seeing the bad reviews so decided to cancel. Well, they do not have anything in place to request a cancellation, you cannot reach them by phone and they ignore the emails requesting a cancellation. These are terrible business practices and I will be sure and warn all of the modeling groups I am in to stay away!
Acheteur Vérifié
purchased on 25/06/2020
Translated review
1
/5
★☆☆☆☆
I am very disappointed with your service. Still have not received my order since April 4, 2020. It's still June 24 !!!!! Despite sending me an email, I have not received a reply from you. The move of your premises does not prevent you from responding to customers. It is not
Acheteur Vérifié
purchased on 24/06/2020
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1
/5
★☆☆☆☆
Op 6 april gekocht en betaald op 6 april gekocht en betaald 24 april verzonden volgens 1001 modelkits 7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren 20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona) 25 mei er komt een oplossing???? 23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer
Verified Buyer
purchased on 23/06/2020
1
/5
★☆☆☆☆
An order not honored, which is understandable given the context. But no follow-up, no contact, contradictory information (refunds sent, puzzles replaced, etc.). No reliable information and no response for 15 days despite emails sent no refund and no shipment.
Acheteur Vérifié
purchased on 23/06/2020
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1
/5
★☆☆☆☆
Op 6 april gekocht en betaald op 6 april gekocht en betaald 24 april verzonden volgens 1001 modelkits 7 mei 1e keer gevraagd. antwoord is onderweg maar kan tot 15 dagen duren 20 mei 2e keer gevraagd. antwoord zelfde tekst maar nu 6-8 weken (tja dat verdomde corona) 25 mei er komt een oplossing???? 23 juni is het pakketje er nog niet. en in verdere sprookjes geloof ik niet. Dus dit nooit meer
Acheteur Vérifié
purchased on 23/06/2020
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1
/5
★☆☆☆☆
Product arrived quickly in a well protected box.
Verified Buyer
purchased on 22/06/2020
1
/5
★☆☆☆☆
They don't listen to customers when they have a problem They force your hand illegally
Acheteur Vérifié
purchased on 22/06/2020
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1
/5
★☆☆☆☆
Poor order management
Acheteur Vérifié
purchased on 22/06/2020
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1
/5
★☆☆☆☆
The helicopter I've ordered won't work.
Acheteur Vérifié
purchased on 22/06/2020
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