/5
★★★★☆
based on 36830 reviews published
★★★★☆
based on 36830 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.
Geverifieerde Koper
purchased on 16/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.
Comprador Verificado
purchased on 03/03/2021
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3
/5
★★★☆☆
Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.
Acquirente Verificato
purchased on 22/01/2021
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2
/5
★★☆☆☆
Incredibly long delivery time.
Geverifieerde Koper
purchased on 02/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Far too long delivery time and insufficient communication about it
Geverifieerde Koper
purchased on 29/01/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
Verified Buyer
purchased on 09/03/2021
3
/5
★★★☆☆
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.
Acheteur Vérifié
purchased on 09/03/2021
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3
/5
★★★☆☆
Model is nice but model is nice but, way overpriced...
Acheteur Vérifié
purchased on 08/03/2021
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Answer from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Very slow delivery
Acheteur Vérifié
purchased on 08/03/2021
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2
/5
★★☆☆☆
Wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Verified Buyer
purchased on 08/03/2021
Answer from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
3
/5
★★★☆☆
Model is nice but model is nice but, way overpriced...
Verified Buyer
purchased on 08/03/2021
Answer from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Acheteur Vérifié
purchased on 08/03/2021
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Answer from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Always wait 3 weeks before I receive my order
Geverifieerde Koper
purchased on 08/03/2021
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3
/5
★★★☆☆
The item would have been on time without Corona and I was kept informed every step of the way. However, I ordered an IR tank and got a BB tank and the chains were too tight. Otherwise everything was fine.
Verifizierter Käufer
purchased on 07/03/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Deadline and speed respected but packing of the model of a very large box in a simple transparent bubble wrap the box had the corners crushed and risk theft . thank you to take more care for the packaging of models cordial
Acheteur Vérifié
purchased on 07/03/2021
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3
/5
★★★☆☆
The products are great and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
Verified Buyer
purchased on 06/03/2021
3
/5
★★★☆☆
Product conforms but delivery time much too long.
Acheteur Vérifié
purchased on 06/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
In spite of a fast delivery and in conformity with my order the quality of the details of the figurines (white plastic) is mediocre. I already ordered figurines approximately 3 years ago and this one was of better manufacture the gray color brings out better the details of the figurines.
Acheteur Vérifié
purchased on 05/03/2021
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Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
Difficult to get a response and a refund when you want to return an item - damage - SAV not great
Acheteur Vérifié
purchased on 03/03/2021
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2
/5
★★☆☆☆
The communication was under all more than dissatisfied.telephone never anyone reachable.after payment of my order I first waited forever for an email.then the goods finally arrived after 6 weeks.the goods were topdas I must saybut there are also German providers where I in the future also bestelledaran must 1001 Hobbies still work on the communication with the clientele
Verifizierter Käufer
purchased on 03/03/2021
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2
/5
★★☆☆☆
Item requested at 26122020 and finally got another one at 01032021 Was probably not available and they didn't let us know After several mails and phone calls it still came out okay The phone in the Netherlands was served by a French clerk who doesn't speak Dutch and hangs up after a while
Geverifieerde Koper
purchased on 02/03/2021
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2
/5
★★☆☆☆
Is a grate store interesting things the service is excellent and the shipping fast good store five stars
Verified Buyer
purchased on 01/03/2021
3
/5
★★★☆☆
They are long delivery time... otherwise everything in the rules
Acquirente Verificato
purchased on 01/03/2021
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3
/5
★★★☆☆
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
2
/5
★★☆☆☆
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Acheteur Vérifié
purchased on 01/03/2021
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Answer from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Long delivery time...
Acheteur Vérifié
purchased on 01/03/2021
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3
/5
★★★☆☆
I paid the supplement to have delivery by Colissimo. I was supposed to be delivered on Saturday 27 my order was for a birthdayI was not delivered and I received a message from Colissimo which said that they could not delivertherefore conditions not respected and I can not even contact thembecause their site does not work.
Acheteur Vérifié
purchased on 01/03/2021
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2
/5
★★☆☆☆
I paid for a fast delivery It arrived almost one month later.
Acheteur Vérifié
purchased on 01/03/2021
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3
/5
★★★☆☆
Problem in the shopping cart to obtain special prices and code entry plus free delivery
Acheteur Vérifié
purchased on 28/02/2021
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