★★★★☆
based on 38065 reviews published
Latest neutral customer reviews
Geen Nederlandse handleiding Geen Nederlandse handleiding
The delivery was weeks later than indicated when ordering I had to contact them myself to suggest splitting my delivery into the items that were in stock and those that had not yet been delivered by the supplier In the end, everything took so long that I did indeed receive the delivery in two packages on the same day 🙁
Basically, the site is fine, but my order (and the first on this site) still hasn't arrived. It's now been a week since the maximum delivery date passed... I know you have to be patient, but in addition to the rather high prices compared with other suppliers, I don't find it worth buying these arti
Extremely long delivery times... stock should be updated... Otherwise, the people in the after-sales service are helpful and responsive.
Everything is fine only the delivery times are very long
Parts are missing.
I placed my order and paid in full on May 29, 2020. To date, I have had no news about my order and no advice of any kind about delivery times. I regularly check the site, which tells me that my order has been in process since June 1, 2020 and that one of the requested products is being restocked, but no details of any kind have been given to me, even though the site has my full contact details, including my e-mail address. This shows not only a lack of follow-up but above all a lack of consideration for my needs.
First shipment returned to sender, then my order was shipped to me urgently.
I had ordered 4 pots of paint""flat black"" from Tamyia . Although the shipment was very satisfactory, the quality of the paint was not the same. My first order was completely satisfactory (glass jar with color label), but this latest order (glass jar with black and white label only), while the color was perfect, the texture wasn't the same. I was careful to mix it, but it was never so fluid and so easy to apply. So I don't know if it's much thicker than it was originally, or if the thicker pots of paint have been used.
Paid the extra for express shipping but I could have saved them given the delivery time. Shipping tracking is useless as it does not give updates on the location of the package. Item arrived but the Air soft firing system does not work the seller's solution was a 30 euro voucher which he never sent me. Also the NiMh battery charges poorly and does not last more than 5 minutes this forced me to buy another one. Instructions only in French. The item was a gift package but the requested card was not made.
I had ordered some models for my grandson, to be delivered on the following Thursday or Friday, which was one of my criteria since I had to see the child the following Sunday. I was asked to pay an extra €20 for this delivery. This is what I did and I was very disappointed because I didn't receive the package until Monday morning when my children had left. I understand that it's difficult to meet deadlines at this time of year, but please don't charge extra. As for the models themselves, I can't judge the packages.
We had a big delay in delivery otherwise satisfied with the product thank you
Bravo for your sleight of hand! With a credit of xxxxx euros, you can sell products on sale and then land on your feet! And the customer is wronged.....
Delivery time very lo
The model is very nice but it arrived too late and I needed it for a birthday.
Good shop, but things just take a little too long time.
Erg trage levering... Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?
Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?
Erg trage levering... Prima producten maar erg trage levering. Op de site staat dat de eco levering 6 tot 11 werkdagen duurt. Nu krijg ik een mail dat dit 4 tot 6 WEKEN kan duren. Wordt dit met de fiets gebracht ofso?
Colissimo delivery times are far too long
Ordered a body wrong one was sent at first but customer support was fantastic got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!
Very long delivery time, everything else ok.
Last order a bit long because of lack of a product but I was warned.
Product ok as described but eternal delivery...more than 20 days....
This site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.
This site masquerades as a UK trader... This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it doesn't matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still doesn't work.
I am satisfied, the parcels arrive in good condition and are easy to unpack. The only problem is that they arrive 3 weeks or 1 month after the order.
One of the best on line hobby stores I have ever used. Even with all that's going on today I Received my orders in a timely manner with NO issues. Keep up the good work.
Wrong rocket model delivered. I had ordered the German mission model rocket. French mission was delivered. The plastic bag with the components is torn open. Not a good service.
It takes a long time for the merchandise you ordered to arrive. Otherwise fine
The order arrived in good condition but took a long time to arrive.
Perso coli arriver plier pièce mal fini a la fabricatio
There are other, cheaper and faster delivery sites.
Hello The pluses: - plenty of choice - very friendly and responsive staff on the phone. The -: - you are expensive. - 4 orders and (very) long delivery times (despite materials in stock). I had to call back each time...COVID? Sincerely JC H
Almost a month to receive the order! I thought I was buying from a store in Madrid and in reality the shipment arrived from Paris. All correct and in perfect condition. But if you would let us know in advance we would appreciate it. Because this is not a ""slight delay"" due to the coronavirus. Let them give an approximate delivery date and if you are interested you go and buy and if not then not.
Complicated to get the material. Address not in software, so I talked to a robot for a while. And the robot is stubborn and only repeats what it's told to say... Finally I managed to deal with a human and then
Just the invoice where there's obviously more ink, so it's illegible
The deliveries went wellthe only thing I didn't appreciate was the invoicing for 3 shipments and I don't know what charges? even though I sent an e-mail telling you to group the 3 orders together precisely to avoid these shipments which, in my opinion, are excessive for shipping 80 kms from parisI apologize for being a little direct but you're asking for the truth to be told. best regards herve chauvet
The material was no problem but the shipment was delayed for more than two weeks with no information about it.
Given the criticality of the moment that the whole world is experiencing I would say to disregard these evaluations waiting to make a judgment when things have settled down and everyone can work at their best Greetings Visconti