/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I paid 12 euros for fast shipping as it was a birthday gift. It's been a month and nothing zero solutions. ES
Comprador Verificado
purchased on 21/06/2020
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1
/5
★☆☆☆☆
I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn���t work. The other is properly packaged but you can test the talking as there���s an instruction on the packet to do that. It doesn���t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn���t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I���m still waiting to hear from them about what they���re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I���m about ��30+ down and left with 2 useless products. Disappointed as these were for presents too. 1 wa
Verified Buyer
purchased on 20/06/2020
1
/5
★☆☆☆☆
Cobi 2508a ordered Cobi 2508 received :- According to the online store, the correct product was available but unfortunately the confirmation ONLY says 2508 and the product suddenly disappeared from the online store """". Disappointing but you learn from it.
Verifizierter Käufer
purchased on 20/06/2020
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1
/5
★☆☆☆☆
On an order that there were problems with the supplier for 2 items out of 10 they did not send me the order. It has been 20 days. I have asked them to advance me what they have but they tell me that they will send me the order only when everything is ready. I am still waiting
Comprador Verificado
purchased on 19/06/2020
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1
/5
★☆☆☆☆
I placed an order on June 10th, payment was confirmed on the 12th, it is now the 19th and the order is still in process. I ordered all the products that according to the website were in stock, so I don't understand the delay in receiving the order.
Comprador Verificado
purchased on 19/06/2020
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1
/5
★☆☆☆☆
Avoid. Unreliable and 0 customer service I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.
Verified Buyer
purchased on 19/06/2020
1
/5
★☆☆☆☆
I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date and after for the 3rd time requesting to cancel the order and refund the money I receive a new order confirmation email UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.
Verified Buyer
purchased on 19/06/2020
1
/5
★☆☆☆☆
Avoid. Unreliable and 0 customer service I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.
Acheteur Vérifié
purchased on 19/06/2020
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1
/5
★☆☆☆☆
The interlocking parts weren't properly calibrated - a few mm off, but enough to complicate fitting. I had to push a bit to get it to fit, and the fasteners broke. Result: 90€ down the drain. For 90€ I expected better quality. In short, first and last f
Acheteur Vérifié
purchased on 19/06/2020
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1
/5
★☆☆☆☆
DELIVERY PENDING SINCE MAY 21 payment made and cleared NO MESSAGE + SCAM AND MEPRI
Acheteur Vérifié
purchased on 19/06/2020
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1
/5
★☆☆☆☆
Do not buy anything, they are scammers. I ordered several things from them and they didn't send everything. I sent them several mails and they don't even answer. Not recommended at all.
Comprador Verificado
purchased on 18/06/2020
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1
/5
★☆☆☆☆
Had absolutely no issues ordering a body kit from them from overseas they packed and shipped it fast and it was exactly what I ordered. They kept my order status up to date via emails and shipping notifications.
Verified Buyer
purchased on 18/06/2020
1
/5
★☆☆☆☆
An incomplete package and a commercial response that was not followed up. Deplorable!
Acheteur Vérifié
purchased on 18/06/2020
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1
/5
★☆☆☆☆
ORDER STILL NOT RECEIVED AFTER MORE… ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply – at last! – but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?
Verified Buyer
purchased on 17/06/2020
1
/5
★☆☆☆☆
ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th 2020: I ordered 2 tins of paint �10.00 each + �5.99 shipping total �27.97 Today June 17th 2020: The goods have still not arrived May 30th 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product or a different product of my choice (+ or - 5% of the original value). June 4th 2020: I replied to say I would accept an alternative product priced �7.99 plus a �3 voucher. June 6th 2020: Having had no reply from them I re-sent the email of June 4th. June 10th 2020: Having had no reply to either of my previous emails I emailed again asking them to cancel the original order and issue a refund as I had lost faith in their ability to fulfil the order. June 17th 2020: A reply � at last! � but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions but the phone number does not work. Clearly in light of the above I do not want the voucher or indeed the goods originally ordered (and paid for) on April 27th as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?
Verified Buyer
purchased on 17/06/2020
1
/5
★☆☆☆☆
ORDER STILL NOT RECEIVED AFTER MORE... ORDER STILL NOT RECEIVED AFTER MORE THAN 7 WEEKS. Order: S4Q0KVYOH Placed on 04-27-2020: April 27th, 2020: I ordered 2 tins of paint, £10.00 each + £5.99 shipping, total £27.97 Today, June 17th 2020: The goods have still not arrived May 30th, 2020: I emailed 1001 Modelkits to enquire about my order of April 27. June 2nd, 2020: They replied to say one of the tins was not in stock. They offered a voucher in lieu of the product, or a different product of my choice (+ or - 5% of the original value). June 4th, 2020: I replied to say I would accept an alternative product priced £7.99 plus a £3 voucher. June 6th, 2020: Having had no reply from them, I re-sent the email of June 4th. June 10th, 2020: Having had no reply to either of my previous emails, I emailed again, asking them to cancel the original order and issue a refund, as I had lost faith in their ability to fulfil the order. June 17th, 2020: A reply - at last! - but it does not acknowledge my emails or refer to any requests from me it simply re-states the fact that the product is unavailable and offers a voucher in lieu (not even the choice of a product as previously). I have tried to ring on numerous occasions, but the phone number does not work. Clearly, in light of the above, I do not want the voucher, or indeed the goods originally ordered (and paid for) on April 27th, as I have now bought them elsewhere. HOW DO I GET MY MONEY BACK?
Acheteur Vérifié
purchased on 17/06/2020
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1
/5
★☆☆☆☆
The box arrived in very poor condition not to mention the waiting time
Acquirente Verificato
purchased on 16/06/2020
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1
/5
★☆☆☆☆
Confirmed with credit card they have my… Confirmed with credit card they have my money but No email acknowledgement of order No contact with ship date, Phone number doesn't work tried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. "" WTH
Verified Buyer
purchased on 15/06/2020
1
/5
★☆☆☆☆
Pretends to have goods you pay and then you get the message it can not be delivered and to the good end is still a nice end that it was then so that I looked at the page and had to realize that the article I had ordered is still supposed to be available and can be delivered in 2-4 weeks. so once and never again. oh yes at the end it was still said I may order something with the same value and or get a voucher for a next purchase. A totally bad behavior towards customers. I can only advise against ordering there
Verifizierter Käufer
purchased on 15/06/2020
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1
/5
★☆☆☆☆
The parcels arrive in good condition but the delivery is expensive to pay because I ordered a package on December 2, 2019 and today June 14, 2020 it is still p
Acheteur Vérifié
purchased on 15/06/2020
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1
/5
★☆☆☆☆
Confirmed with credit card they have my... Confirmed with credit card they have my money but No email acknowledgement of order No contact with ship date, Phone number doesn't work tried several times to use the ""contact us"" page and keep getting ""An error occurred while sending the message, please try again. "" WTH
Acheteur Vérifié
purchased on 15/06/2020
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1
/5
★☆☆☆☆
Order placed and paid on May 21 June 15 not a message no delivery. On 2 comamdes it is the 2nd flop thank you. My advice: change profession. Patrick k
Acheteur Vérifié
purchased on 15/06/2020
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1
/5
★☆☆☆☆
Ordered 3 months ago and still haven't received anything. They replied to my first reminder e-mail, but I haven't heard from them in 1? months! Site to be avoided absolutely Request 308577 Order WNVBCMTRQ or 197726 according to your mail dated April of
Acheteur Vérifié
purchased on 15/06/2020
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1
/5
★☆☆☆☆
I ordered on May 27 still no news of the package almost 15 days ago I sent them an email to find out what they had and they replied that the supplier no longer had it in storage that within a week they would receive it and send it to me still nothing I send emails no response it does not send the package but on the other hand they know to be encai
Acheteur Vérifié
purchased on 14/06/2020
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1
/5
★☆☆☆☆
I ordered puzzle that is not delivered because the zip code was not quite correct at the delivery address Reported that directly to 1001 asking if they can send it to the correct delivery address with the correct zip code I never heard anything back but get continuous emails to review them Have lost my money though and still don't have a puzzle
Geverifieerde Koper
purchased on 13/06/2020
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1
/5
★☆☆☆☆
Far too expensive with the prices of the goods. Pure rip-off
Verifizierter Käufer
purchased on 12/06/2020
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1
/5
★☆☆☆☆
THEFT !!!!!!! TO AVOID TWO MONTHS AND NO INFORMATION CONCRETE THE PAYMENT WAS MADE OF WHICH 32 EUROS OF COLISSIMO URGENT FOR LENVOI PHONE NUMBER OUT OF ORDER AND NO ANSWER BY EMAIL OR ON SITE SERVICE AFTER SALE NON-EXISTENT OF THE FLIGHT !!!!
Acheteur Vérifié
purchased on 12/06/2020
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1
/5
★☆☆☆☆
The number that Modellbau 1001 gave me costs money.20 euros for me.I was told shyly on the phone that the number was supposedly free.
Verifizierter Käufer
purchased on 11/06/2020
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1
/5
★☆☆☆☆
Wrong package and no return of my written complaint by may
Acheteur Vérifié
purchased on 11/06/2020
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1
/5
★☆☆☆☆
Delivery time on 15.5.-ordered on4.6.2020 delivered is 3 weeks by phone not ereic hbar also by mails no answer no instructions for use
Verifizierter Käufer
purchased on 10/06/2020
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