/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Purchase made on June 17th with 24h delivery for 13 euros and parcel received on the 24th.
Acheteur Vérifié
purchased on 01/07/2020
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1
/5
★☆☆☆☆
Some bull shxt
Verified Buyer
purchased on 01/07/2020
1
/5
★☆☆☆☆
Not good at all Some bull shxt
Acheteur Vérifié
purchased on 01/07/2020
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1
/5
★☆☆☆☆
Arrived broken and when I tried to... Arrived broken and when I tried to contact you for a replacement you did not respond.
Acheteur Vérifié
purchased on 01/07/2020
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Answer from 1001hobbies
Hello, We invite you to contact us by email in order to find a solution for your product that arrived damaged. Thank you for your understanding. With kind regards, Team 1001 hobbies.
1
/5
★☆☆☆☆
Model was bought with guaranteed three... Model was bought with guaranteed three to five day delivery for which I paid extra. Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered. This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.
Acheteur Vérifié
purchased on 01/07/2020
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Answer from 1001hobbies
Dear Snowball, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
I placed an order on May 27. The amount was immediately debited but no order confirmation. 15 days later I started to write messages through the support not a single response. I finally found a contact address on trustpilot. No response. It's now been over a month since the order was placed and I've had no response to my requests. Mostly, I've had time to realize that prices are lower with this company.
Acheteur Vérifié
purchased on 30/06/2020
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1
/5
★☆☆☆☆
To flee like the plague they debit the money and products are then unavailable although competitors have it in stock they offer a credit and refuses any refund I intend to take legal action against them and to finish the show they do not answer the phone because of covid!
Acheteur Vérifié
purchased on 30/06/2020
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1
/5
★☆☆☆☆
An order placed 3 weeks ago with colissimo option no news no answer unreachable by telephone on the other hand my account was debited very quickly. It's a shame I can't get a
Acheteur Vérifié
purchased on 30/06/2020
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1
/5
★☆☆☆☆
COMPLETE RUBBISH! THE POSITIVE REVIEWS SEEM TO BE THE OPPOSITE OF MY EXPERIENCE AND SEEM BOGUS! I placed an order for 279.65 Euros on June 13, 2020 and still nothing! No information, no reply to my emails, unreachable... even though they immediately cashed my money (how fast they are!)!!! I WILL NEVER ORDER FROM THEM AGAIN! Invoice reference: #FA200423
Acheteur Vérifié
purchased on 30/06/2020
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1
/5
★☆☆☆☆
I am disappointed, not to say very angry. I've been waiting 2 months for my order to be delivered and nothing has been done to date. No phone calls, just typical stereo e-mails... This was a first order for me and I thought things would go well. Unfortunately, it turns out that a purchase of almost 200 euros doesn't seem to attract much interest from the seller. I know what I'll have to do in the future. This really isn't serious and I'm asking for my money back.
Acheteur Vérifié
purchased on 30/06/2020
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1
/5
★☆☆☆☆
Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.
Verified Buyer
purchased on 29/06/2020
1
/5
★☆☆☆☆
Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.
Acheteur Vérifié
purchased on 29/06/2020
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1
/5
★☆☆☆☆
Still not shipped after three weeks
Acheteur Vérifié
purchased on 29/06/2020
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1
/5
★☆☆☆☆
Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.
Verified Buyer
purchased on 28/06/2020
1
/5
★☆☆☆☆
Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with; if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.
Acheteur Vérifié
purchased on 28/06/2020
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1
/5
★☆☆☆☆
I mistakenly paid for an order three times, only one payment was refunded and the order was cancelled.
Comprador Verificado
purchased on 27/06/2020
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1
/5
★☆☆☆☆
22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller absolute joke. No items received no response to communications. Extremely dissapointed. Case raised with paypal.
Verified Buyer
purchased on 27/06/2020
1
/5
★☆☆☆☆
Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.
Acheteur Vérifié
purchased on 27/06/2020
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1
/5
★☆☆☆☆
22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tried fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.
Acheteur Vérifié
purchased on 27/06/2020
Translated review
1
/5
★☆☆☆☆
Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.
Acheteur Vérifié
purchased on 27/06/2020
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1
/5
★☆☆☆☆
Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.
Verified Buyer
purchased on 26/06/2020
1
/5
★☆☆☆☆
Purchase of HMS Victory 134 cm model from Billing. The absence of plate 3239L-2 has been reported several times. Still no solution proposed! So I'm left with a 600€ model that I can't finish! I hope to be able to find the money to finish this boat with a more reliable company.
Acheteur Vérifié
purchased on 26/06/2020
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1
/5
★☆☆☆☆
Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.
Acheteur Vérifié
purchased on 26/06/2020
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1
/5
★☆☆☆☆
Customer service unable to validate the credit notes they granted me, not to mention an order that still hasn't arrived after more than 4 weeks of waiting, even though I had removed the items that were no longer in stock in order to speed things up ... e
Acheteur Vérifié
purchased on 26/06/2020
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1
/5
★☆☆☆☆
Ordered over £80 of items on the 3rd… Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!
Verified Buyer
purchased on 25/06/2020
1
/5
★☆☆☆☆
Very disappointed by my purchase on this site delays not respected .article scalextric c7042 does not function pad correctly no answer of the sav following my email. 1st and last purchase on this site which I recommend p
Acheteur Vérifié
purchased on 25/06/2020
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1
/5
★☆☆☆☆
Ordered over £80 of items on the 3rd... Ordered over £80 of items on the 3rd June. Nothing received. No tracking available. Numerous emails requested updates not answered. Very dissapointing. 25th June !!
Acheteur Vérifié
purchased on 25/06/2020
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