/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Ordered on 24/12/2020 and received on 23/02/2021....!!! No coment...!
Acheteur Vérifié
purchased on 24/12/2020
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3
/5
★★★☆☆
French-language coverage not desired.
Geverifieerde Koper
purchased on 07/03/2021
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3
/5
★★★☆☆
Delivery time a little long...
Acheteur Vérifié
purchased on 30/01/2021
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2
/5
★★☆☆☆
Very long delivery and broken parts on arrival, it was a gift so even more disappointed.
Acheteur Vérifié
purchased on 17/02/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
Hello, Thank you for your comment. We apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer.
Our customer service will get back to you as soon as possible.
Good day 1001hobbies customer service.
3
/5
★★★☆☆
Delivery time too long
Verifizierter Käufer
purchased on 17/02/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
If all goes well, the products you've ordered will arrive at your door. If the slightest grain of sand gets in the way, well, you'll just have to be patient! The "customer service" is completely useless. Personally, I wouldn't recommend this box supplier.
Acheteur Vérifié
purchased on 06/02/2021
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2
/5
★★☆☆☆
Very expensive and slow delivery
Verified Buyer
purchased on 05/02/2021
3
/5
★★★☆☆
Bardzo długi czas oczekiwania od zamówienia do dostarczenia przesyłki
Geverifieerde Koper
purchased on 08/02/2021
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2
/5
★★☆☆☆
Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!
Verified Buyer
purchased on 08/02/2021
Answer from 1001hobbies
Mr. Bassett,
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
Thank you for your comment. Our offices are in France and all products come from EUROPE. In addition, we inform our site that customs taxes may be applied above £135, we regret that you did not see this message.
Thank you for your understanding.
Sincerely,
1001hobbies customer service.
3
/5
★★★☆☆
Very long wait until the item is delivered. Difficult and unclear communication with the company.
Geverifieerde Koper
purchased on 02/01/2021
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2
/5
★★☆☆☆
Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.
Acquirente Verificato
purchased on 01/02/2021
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3
/5
★★★☆☆
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
Verifizierter Käufer
purchased on 21/01/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Very slow delivery made several requests for information order fulfillment without getting response.
Acquirente Verificato
purchased on 02/01/2021
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3
/5
★★★☆☆
Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
Acquirente Verificato
purchased on 10/02/2021
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3
/5
★★★☆☆
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
Acquirente Verificato
purchased on 20/01/2021
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2
/5
★★☆☆☆
Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!
Verifizierter Käufer
purchased on 07/02/2021
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Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
Acquirente Verificato
purchased on 01/03/2021
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2
/5
★★☆☆☆
I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.
Geverifieerde Koper
purchased on 16/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
There has been an error in one of the articles. I sent them an email two days ago and am still waiting for a reply.
Comprador Verificado
purchased on 03/03/2021
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3
/5
★★★☆☆
Beyond the somewhat long delivery time, Unfortunately an item delivered does not match what I ordered.
Acquirente Verificato
purchased on 22/01/2021
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2
/5
★★☆☆☆
Incredibly long delivery time.
Geverifieerde Koper
purchased on 02/02/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
2
/5
★★☆☆☆
Far too long delivery time and insufficient communication about it
Geverifieerde Koper
purchased on 29/01/2021
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this. .
Verified Buyer
purchased on 09/03/2021
3
/5
★★★☆☆
I received the package I received the package, however, when I opened it the model was missing most of the parts. I can do nothing with this.
Acheteur Vérifié
purchased on 09/03/2021
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3
/5
★★★☆☆
Model is nice but model is nice but, way overpriced...
Acheteur Vérifié
purchased on 08/03/2021
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Answer from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Very slow delivery
Acheteur Vérifié
purchased on 08/03/2021
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2
/5
★★☆☆☆
Wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Verified Buyer
purchased on 08/03/2021
Answer from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
3
/5
★★★☆☆
Model is nice but model is nice but, way overpriced...
Verified Buyer
purchased on 08/03/2021
Answer from 1001hobbies
Dear, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.
Acheteur Vérifié
purchased on 08/03/2021
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Answer from 1001hobbies
Dear Eric, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! We will do our best to make your next experience a wonderful one. See you on our website 1001 hobbies
2
/5
★★☆☆☆
Always wait 3 weeks before I receive my order
Geverifieerde Koper
purchased on 08/03/2021
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