/5
★★★★☆
based on 36832 reviews published
★★★★☆
based on 36832 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. ��45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an o
Verified Buyer
purchased on 16/02/2021
3
/5
★★★☆☆
No problems on the product sold but used to with other shopping platforms delivery time too long given also the cost of shipping.
Acquirente Verificato
purchased on 16/02/2021
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2
/5
★★☆☆☆
The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.
Verified Buyer
purchased on 16/02/2021
3
/5
★★★☆☆
Delivery too long...
Acheteur Vérifié
purchased on 16/02/2021
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3
/5
★★★☆☆
I had to wait a month and a half for the parts...maybe it's not your fault but I didn't fit in!
Acquirente Verificato
purchased on 16/02/2021
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2
/5
★★☆☆☆
Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
Verified Buyer
purchased on 15/02/2021
3
/5
★★★☆☆
Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx
Verified Buyer
purchased on 15/02/2021
2
/5
★★☆☆☆
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
Verified Buyer
purchased on 15/02/2021
2
/5
★★☆☆☆
Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
Acheteur Vérifié
purchased on 15/02/2021
Translated review
3
/5
★★★☆☆
Order complete but lead time a bit long. I was waiting for certain products to continue building my model. Otherwise impeccable service as usual.
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
Extremely short delivery times
Acheteur Vérifié
purchased on 15/02/2021
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3
/5
★★★☆☆
Well-protected parcel shipped quickly. Shipping costs too high, no Mondial Relay option. La Poste rates are prohibitive for small parcels. However, commercial gesture agreed following comments. Great customer service, but shipping policy could be improved. Prices of Games Workshop products sometimes > official prices. Sometimes good
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
Acheteur Vérifié
purchased on 15/02/2021
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3
/5
★★★☆☆
Good quality model, apparently it's the first time I've bought this brand and it seems more than correct. On the other hand, I find that your prices are very high when you compare identical products on other websites.
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
I have received emails about my order in English French and Dutch That in itself is not a problem but I can imagine that this may be problematic for other customers who do not speak their languages as well Thank you for your reaction to my review perhaps I will get my original message across if I respond in English To be clear I do not have any issue with my order being delayed I understand that considering the current situation with Covid Brexit and the weather a delay was inevitable My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch English and French That in itself is not a problem (at least to me) but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable
Geverifieerde Koper
purchased on 15/02/2021
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2
/5
★★☆☆☆
Book ordered (Codex Space Marines) arrived with one corner damaged because it wasn't packed well enough. Only 2 sheets of craft paper in a cardboard box for protection, how could it be so? We need to be more vigilant when it comes to shipping items that are not properly packed.
Acheteur Vérifié
purchased on 14/02/2021
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2
/5
★★☆☆☆
Delivery and price were very good only the article was busy what I have also confirmed with a photo with you. After a short e-mail traffic but then no further answers from you
Verifizierter Käufer
purchased on 13/02/2021
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3
/5
★★★☆☆
I think you should show what the product looks like in the box (figurines) because I'm a bit disappointed by the quality of the molding-I didn't know this brand. It's not your fault. I'll certainly recommend other professionals.
Acheteur Vérifié
purchased on 13/02/2021
Translated review
2
/5
★★☆☆☆
Neighboring countries and it takes 12 days to ship my order !!! we are in a difficult period (covid) ok but you are the only country that takes a lot of time to ship I have another order in progress how long will it take ???
Geverifieerde Koper
purchased on 13/02/2021
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2
/5
★★☆☆☆
The item is no longer available on the 4th day after confirmed receipt of payment. A replacement or voucher is offered. I only need this particular item and have declared my withdrawal from the purchase contract. Since 1001 modellbau cannot fulfill their part of the contract according to their mail, I expect the full amount already paid including shipping costs back.
Verifizierter Käufer
purchased on 12/02/2021
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2
/5
★★☆☆☆
Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.
Verified Buyer
purchased on 12/02/2021
2
/5
★★☆☆☆
12 days to process the order then postage time also. Not acceptable. I thought I was buying from a Spanish company but it is in France. I looked for a Spanish company to speed up postage and after the order was placed I find it is France which is not a problem but 12 days to process the order!!!! Cheaper and quicker postage to buy from UK supplier. Not happy.
Acheteur Vérifié
purchased on 12/02/2021
Translated review
2
/5
★★☆☆☆
Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.
Acheteur Vérifié
purchased on 12/02/2021
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3
/5
★★★☆☆
My first order arrived incomplete with products I had not ordered. But the reaction was quick after my complaint and I'm waiting for a parcel to arrive.
Acheteur Vérifié
purchased on 12/02/2021
Translated review
3
/5
★★★☆☆
I had bought the "Pirates of the Caribbean"" as a supplement to a ship model. Of the 48 figures in the set, only 12 were different. In other words, four figures of each type. Putting four captains next to four pirate brides on the deck doesn't really work. Unfortunately, the figures were also very poorly cast. Burrs everywhere and not very detailed. I would have expected more for the price! What a pity...
Verifizierter Käufer
purchased on 11/02/2021
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3
/5
★★★☆☆
I find it takes a bit long when you place an order and when the products are in stock. Thank you in advance.
Acheteur Vérifié
purchased on 11/02/2021
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3
/5
★★★☆☆
Parcel still hasn't arrived It's not your habit Try to find the error
Acheteur Vérifié
purchased on 11/02/2021
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2
/5
★★☆☆☆
Correct order but the shipment of a padded A5 envelope could have been sent by registered mail. Delivery by Mondial Relais is a disaster. Delivery time too long and unprofessional service.
Acheteur Vérifié
purchased on 10/02/2021
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3
/5
★★★☆☆
Item first ordered in late October 2020 and after many reminders delivered in late January 2021. Hopefully next time it will be better.
Acquirente Verificato
purchased on 09/02/2021
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3
/5
★★★☆☆
Christmas past I found in several store the same product sold on average 40 to 50 euro less so disappointed to be had of the
Acheteur Vérifié
purchased on 09/02/2021
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