/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The item would have been on time without Corona and I was kept informed every step of the way. However, I ordered an IR tank and got a BB tank and the chains were too tight. Otherwise everything was fine.
Verifizierter Käufer
purchased on 07/03/2021
Translated review
Answer from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Deadline and speed respected but packing of the model of a very large box in a simple transparent bubble wrap the box had the corners crushed and risk theft . thank you to take more care for the packaging of models cordial
Acheteur Vérifié
purchased on 07/03/2021
Translated review
3
/5
★★★☆☆
The products are great and the shipment arrived relatively fast considering what's going on in the world today. Thank ya'll
Verified Buyer
purchased on 06/03/2021
3
/5
★★★☆☆
Product conforms but delivery time much too long.
Acheteur Vérifié
purchased on 06/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
In spite of a fast delivery and in conformity with my order the quality of the details of the figurines (white plastic) is mediocre. I already ordered figurines approximately 3 years ago and this one was of better manufacture the gray color brings out better the details of the figurines.
Acheteur Vérifié
purchased on 05/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
2
/5
★★☆☆☆
Difficult to get a response and a refund when you want to return an item - damage - SAV not great
Acheteur Vérifié
purchased on 03/03/2021
Translated review
2
/5
★★☆☆☆
The communication was under all more than dissatisfied.telephone never anyone reachable.after payment of my order I first waited forever for an email.then the goods finally arrived after 6 weeks.the goods were topdas I must saybut there are also German providers where I in the future also bestelledaran must 1001 Hobbies still work on the communication with the clientele
Verifizierter Käufer
purchased on 03/03/2021
Translated review
2
/5
★★☆☆☆
Item requested at 26122020 and finally got another one at 01032021 Was probably not available and they didn't let us know After several mails and phone calls it still came out okay The phone in the Netherlands was served by a French clerk who doesn't speak Dutch and hangs up after a while
Geverifieerde Koper
purchased on 02/03/2021
Translated review
2
/5
★★☆☆☆
Is a grate store interesting things the service is excellent and the shipping fast good store five stars
Verified Buyer
purchased on 01/03/2021
3
/5
★★★☆☆
They are long delivery time... otherwise everything in the rules
Acquirente Verificato
purchased on 01/03/2021
Translated review
3
/5
★★★☆☆
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
2
/5
★★☆☆☆
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived
Verified Buyer
purchased on 01/03/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
3
/5
★★★☆☆
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Acheteur Vérifié
purchased on 01/03/2021
Translated review
Answer from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Long delivery time...
Acheteur Vérifié
purchased on 01/03/2021
Translated review
3
/5
★★★☆☆
I paid the supplement to have delivery by Colissimo. I was supposed to be delivered on Saturday 27 my order was for a birthdayI was not delivered and I received a message from Colissimo which said that they could not delivertherefore conditions not respected and I can not even contact thembecause their site does not work.
Acheteur Vérifié
purchased on 01/03/2021
Translated review
2
/5
★★☆☆☆
I paid for a fast delivery It arrived almost one month later.
Acheteur Vérifié
purchased on 01/03/2021
Translated review
2
/5
★★☆☆☆
The delivery took far too long. In addition to the postage, we also had to pay CHF 30 for delivery.
Verifizierter Käufer
purchased on 28/02/2021
Translated review
3
/5
★★★☆☆
Problem in the shopping cart to obtain special prices and code entry plus free delivery
Acheteur Vérifié
purchased on 28/02/2021
Translated review
3
/5
★★★☆☆
I'm still waiting for an order placed on January 31st, i.e. 4 weeks ago. I have no information on this order except on my account where the order is noted as awaiting delivery.
Acheteur Vérifié
purchased on 28/02/2021
Translated review
2
/5
★★☆☆☆
Extremely disappointed! I do not recommend this seller. The mock-ups were OK, but there was a 20-day delay with no information. I had to call again to finally learn that 1 can of paint was missing at 2 € which stopped an order of more than 250 €. In 3 weeks, no one was able to contact me to find a replacement! The icing on the cake was that some paints dried in their mini bottles. Not much from Pro!!! The good thing is that I looked elsewhere and found the same products.
Acheteur Vérifié
purchased on 27/02/2021
Translated review
2
/5
★★☆☆☆
Unfortunately i have had two negative experiences with this store. the first with raf field huts, one of which arrived very damaged. the second very recently with a small russian ww2 fighter in the box of which there is no decal board. i am a gold buyer on ebay and therefore not a bad lay but bad luck has struck twice at the same place.
Acheteur Vérifié
purchased on 26/02/2021
Translated review
3
/5
★★★☆☆
Your devilry time mostly late your devilry time mostly late. and no update
Verified Buyer
purchased on 25/02/2021
Answer from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
3
/5
★★★☆☆
Your devilry time mostly late your devilry time mostly late. and no update
Acheteur Vérifié
purchased on 25/02/2021
Translated review
Answer from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
3
/5
★★★☆☆
Good quality material I placed 2 orders that were delivered on time and compliant the 3rd was delivered with 2 weeks of
Acheteur Vérifié
purchased on 25/02/2021
Translated review
2
/5
★★☆☆☆
It's a shame that taxes and shipping costs are more important than the items ordered.
Acheteur Vérifié
purchased on 24/02/2021
Translated review
3
/5
★★★☆☆
I ordered 4 models, no packaging except bubble wrap (you could see what I ordered through it) 2 boxes of models were crushed. Very disappointed ! You can mie
Acheteur Vérifié
purchased on 24/02/2021
Translated review
3
/5
★★★☆☆
Delivery times not respected too much attention
Acheteur Vérifié
purchased on 24/02/2021
Translated review
2
/5
★★☆☆☆
Dissatisfied with the shipping time. I chose this site because it was specified that I could receive my order on Thursday. The order was dispatched on Friday (despite my Tuesday e-mail) and I was only able to pick it up on Monday. As a result, my nephew got a voucher for a home-made model for his birthday.
Acheteur Vérifié
purchased on 24/02/2021
Translated review
2
/5
★★☆☆☆
Great prices on what I ordered but I… Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I’m still waiting for my order. Shipping costs are too high for this long of a wait.
Verified Buyer
purchased on 22/02/2021
Answer from 1001hobbies
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
2
/5
★★☆☆☆
10 days to prepare the order for… 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
Verified Buyer
purchased on 22/02/2021
Answer from 1001hobbies
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.