Reviews 1001hobbies

I ordered for 110€..never received my parcel. Thank you post office? Thank you 1001maquettes? In any case I don't

Price-performance ratio is out of proportion

I reserve my very bad opinion since I am not allowed to express myself in the terms I wanted to express.

Delivery problem: 20 days after order and payment! Item returned to 1001 maquette without having passed through my home. No commercial action to solve the problem as soon as possible: 1001 maquette kindly waits for the article to come back to them before sending it back to me via another delivery source. In the meantime, days go by and I still haven't received anything (even though it's been paid for, I remind you). It would have been enough to send me another item identical to the first one and solve the problem on their side with the first delivery company, but I guess 1001 maquette doesn't care about satisfying the best (and therefore also the fastest) s

3 weeks ago I placed an order. 10 days ago the package was retained at the post office for incomplete address and they do not know how to give me a solution.

Sending photo-cuts and a bottle in a simple bubble bag, you can imagine what happens next. Plus a Colissimo shipment that took the wrong route. Summary: - order on 14072019 - parcel sent on 18072019 - parcel picked up on 19072019 - in my letterbox on 23072019 - photo-cutting in poor condition - no compensation. 2 orders to date from 1001 Maquettes 2 déc

My disastrous experience began on July 3, 2019 almost a month ago from this review. I placed a 70€ order with the free shipping offered for purchases over xx € on the website. After having exceeded the deadline that was given in the tracking of the order I contacted them and they told me that if after three weeks I had not received it I should contact them again. According to what they told me on the web they warned me that this could be the maximum shipping time (I didn't see any warning at the time but I don't rule out that this is the case). After three weeks I contacted them again and they said they would investigate the problem. That was the last I heard from them. I have been trying for 5 days to get an explanation from them but they do not answer my emails. I guess now I will have to file a complaint with the consumer office. I strongly advise against buying from this store. UPDATE 190819: after acknowledging to me last August 7 that the carrier pediel I ask them to refund the amount paid. They answer me that until the carrier does not return the package they can not return the money (I do not know how they are going to return it if it is lost). A month and a half after the order I still haven't seen the package or my money. UPDATE 070919: and it's been more than two months and I still haven't heard anything. I have already filed a complaint with the European consumer office.

Excellent selection and price great service what more do you want. Spot on.

A delivery that didn't take place on the day indicated, despite several announcements confirming delivery by Saturday at the latest.

Very disappointing Delivery times too long And in the end I receive a box in with half a manual in English or Japanese The other half non-existent Then a plane where parts are missing And the Pompon when we call they answer @faites an email that we transmit to our supplier " I do not know if they have transmitted but after 1 week no response In short they sell items they do not have and worse they do not know and do not know how to advise A

On several occasions we have requested information and it is provided late and incompletely.

No problems good service. Good English.

Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

Awful phone system. Extremely slow delivery 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

I will never order from you again.68 e was stolen from my wallet.

I sent an item worth 21509 plus shipping costs back to the DHL proof of posting and to the return address I was given. Sent back on 27.05.2019. Today is July 21 and I have not received my money back. Never again. Corrupt actions abroad poor communication at the expense of the customer!!! Over 200 euros is a lot of money I have to work for!

Two times in a row Two times in a row, they sent the wrong item

Two times in a row Two times in a row, they sent the wrong item

Two times in a row they sent the wrong item

Hi I recently made a purchase of a Titanic model to give as a gift to my son I was really disappointed to the point that I threw the box in the garage and am looking on the net for more item. hello

Very bad experience on May 1st I ordered a model that never arrived nobody contacted me and nobody solved anything. Today July 13 I still have not received the refund. Always after them. I am very disappointed

Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

The parcel was not delivered as announced. it is paid for and lost in limbo...1001 MAQUETTES must do much better.

Good evening My previous reply to your satisfaction survey not having been followed up by you, I am contacting you again and repeat: I am very dissatisfied with the""Space Shuttle"" which was received with a broken fin that seems to have already been used and whose assembly was difficult due to imprecise adjustments. In short: very low end. I would prefer to have this item returned with a refund or credit note. I would like to add that I have already ordered many excellent quality models of spacecraft, either assembled or to be assembled, from your site, and that this incident (which will certainly be well resolved) in no way detracts from my confidence in you. Thank you very much for an arrangement and very cord

Order placed on June 9th a month ago, they have sent me two messages saying that one of the products had to arrive from their supplier, so far nothing at all. I sent a message through their website asking them to cancel the missing product and send the one they did have.....pues nothing from

Good selection of products good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!

As much as I had nothing to say about my first order, for my second order I received a faulty product that I reported over a week ago... and still no response from the after-sales service. Update from 18072019 : I'm lowering the rating by one star because I followed their instructions given in response to this message and 10 days later... still nothing. Update from 03082019: More than 5 weeks after my complaint I no longer expect anything from you. Maybe I'll go back to the competition for my next orders. UPDATE from 05082019: And have you checked that my messages aren't going to spam? UPDATE from 15082019 : I tried from another e-mail address on August 8. Since I've had no reply from you, I assume that you're the one who's been trying to contact me.

Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.

Discounts displayed in red on the product photo, a bogus tax on the invoice added to the price and delivery, and roll on, little speedsters!

Total disappointment! I ordered an airline bag that I knew well because I already owned a similar bag that had outlived its usefulness. So I ordered a new one here because I couldn't find it anywhere else... But disappointment when I received the product ... it does not correspond at all to the product ordered ... I ordered a small shoulder bag similar in every way to the one I already have, based on the photos and description. Instead I received a travel bag the size of a cabin suitcase with a handle and not a shoulder strap. For""non-contractual photo"" is not indicated anywhere... so I don't have a bag to take on my flight in 4 days I'll have to settle for something else and pay an unexpected sum for it! I'd like to be able to get in touch with the site to resolve the situation as soon as possible. You seemed to be a serious site, so please live up to your image. cord

I'm still waiting Et Toukou

Sadly I am currently disappointed. I have paid and received the wrong products that were destined for another customer. I sent an email in both English and French with the details of the described above to which I have had no response. Please reply to my email and send me the correct products!

Not received the model how and when will you regularize this Thank you Cordialeme

I canceled the order an hour later but had already paid. I was promised by e-mail that the money would be transferred back after receipt. Instead, goods arrived from France which I had to return at my own expense.