/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Great prices on what I ordered but I… Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I’m still waiting for my order. Shipping costs are too high for this long of a wait.
Verified Buyer
purchased on 22/02/2021
Answer from 1001hobbies
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
2
/5
★★☆☆☆
10 days to prepare the order for… 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
Verified Buyer
purchased on 22/02/2021
Answer from 1001hobbies
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
2
/5
★★☆☆☆
Great item a very competitive price however there was a delay with the delivery as it came from outside the UK which I wasn���t aware of when I ordered and it was held by the couriers as there was missing paperwork which they had to wait for this was a copy of the invoice which when I received the delivery was in a open clear document pocket taped on the outside of the parcel this had all my personal details and some bank details on the document that could be accessed by anyone that chose to do so I can���t say I am very impressed with this so I will be thinking hard and long before I orde
Verified Buyer
purchased on 22/02/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
2
/5
★★☆☆☆
10 days to prepare the order for... 10 days to prepare the order for shipping! This really is not professional, whatever the excuse.
Acheteur Vérifié
purchased on 22/02/2021
Translated review
Answer from 1001hobbies
Hello Yannick, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
3
/5
★★★☆☆
Quick receipt of the parcel but an ordered reference is missing. Domm
Acheteur Vérifié
purchased on 22/02/2021
Translated review
2
/5
★★☆☆☆
Great prices on what I ordered but I... Great prices on what I ordered but I ordered the items on 31January 21 and as of today 22Febuary 21 I'm still waiting for my order. Shipping costs are too high for this long of a wait.
Acheteur Vérifié
purchased on 22/02/2021
Translated review
Answer from 1001hobbies
Hello Steven, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
3
/5
★★★☆☆
Hello, I had selected filter 124 and ended up with a model at 143! It's certainly my fault for not checking enough, but it's unpleasant... for the rest r
Acheteur Vérifié
purchased on 22/02/2021
Translated review
3
/5
★★★☆☆
Internet site looks like it is a Dutch company Product turned out to be from France and shipping took very long and arrived too late for the birthday
Geverifieerde Koper
purchased on 21/02/2021
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3
/5
★★★☆☆
Products more expensive than elsewhere and not always well referenced. But the company's responsiveness is impressive.
Acheteur Vérifié
purchased on 21/02/2021
Translated review
2
/5
★★☆☆☆
Stale parcel at reception Potential loss of parts
Acheteur Vérifié
purchased on 21/02/2021
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3
/5
★★★☆☆
The delivery time is not respected.
Acheteur Vérifié
purchased on 20/02/2021
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3
/5
★★★☆☆
Unfortunately damaged could be repaired by gluing so that it is not noticeable
Verifizierter Käufer
purchased on 19/02/2021
Translated review
2
/5
★★☆☆☆
The photo etch looks fantastic four stars is bacause there was no instruction sheet
Verified Buyer
purchased on 18/02/2021
3
/5
★★★☆☆
Delivery too long More than ten days to receive three small pots of paint that you wrote to have in stock.
Acheteur Vérifié
purchased on 18/02/2021
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2
/5
★★☆☆☆
A model was open inside the co
Acheteur Vérifié
purchased on 18/02/2021
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3
/5
★★★☆☆
Although the goods were in stock, exactly 14 days passed between order/payment and delivery. That could be improved! However, the contents of the delivery were ok.
Verifizierter Käufer
purchased on 17/02/2021
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2
/5
★★☆☆☆
Ordered from the UK site unfortunately this company doesn't have a UK shop, didn't inform me of this when I ordered. ��45 of customs fees charged on top! 1001 model kits needs to be more upfront and inform customers of this before they place an o
Verified Buyer
purchased on 16/02/2021
3
/5
★★★☆☆
No problems on the product sold but used to with other shopping platforms delivery time too long given also the cost of shipping.
Acquirente Verificato
purchased on 16/02/2021
Translated review
2
/5
★★☆☆☆
The company itself is fine. The courier service however is abysmal. I realise that this is supposed to be a review of 1001, however if they choose to give business to a delivery company that is frankly unfit for purpose then they are themselves guilty by association. That's how easy it is to have your own reputation ruined.
Verified Buyer
purchased on 16/02/2021
3
/5
★★★☆☆
Delivery too long...
Acheteur Vérifié
purchased on 16/02/2021
Translated review
3
/5
★★★☆☆
The delivery time Actually everything is fine except the delivery time If you have to wait 3 4 or even 5 weeks for your order it is very annoying That should be much faster So your logistics organization can be improved With kind regards
Geverifieerde Koper
purchased on 16/02/2021
Translated review
3
/5
★★★☆☆
I had to wait a month and a half for the parts...maybe it's not your fault but I didn't fit in!
Acquirente Verificato
purchased on 16/02/2021
Translated review
2
/5
★★☆☆☆
Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.
Verified Buyer
purchased on 15/02/2021
3
/5
★★★☆☆
Very dissapoited still haven't received my parcil witch we paid extra for a faster delivary it was a birthday present for my dad for 7 feb 2021 its now 15 of feb 2021 sorry wont use u againe and i would like a full refund plx
Verified Buyer
purchased on 15/02/2021
2
/5
★★☆☆☆
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
Verified Buyer
purchased on 15/02/2021
3
/5
★★★☆☆
Order complete but lead time a bit long. I was waiting for certain products to continue building my model. Otherwise impeccable service as usual.
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
Extremely short delivery times
Acheteur Vérifié
purchased on 15/02/2021
Translated review
2
/5
★★☆☆☆
The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site
Acheteur Vérifié
purchased on 15/02/2021
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3
/5
★★★☆☆
Good quality model, apparently it's the first time I've bought this brand and it seems more than correct. On the other hand, I find that your prices are very high when you compare identical products on other websites.
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
I have received emails about my order in English French and Dutch That in itself is not a problem but I can imagine that this may be problematic for other customers who do not speak their languages as well Thank you for your reaction to my review perhaps I will get my original message across if I respond in English To be clear I do not have any issue with my order being delayed I understand that considering the current situation with Covid Brexit and the weather a delay was inevitable My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch English and French That in itself is not a problem (at least to me) but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable
Geverifieerde Koper
purchased on 15/02/2021
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