/5
★★★★☆
based on 36832 reviews published
★★★★☆
based on 36832 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Placed two orders which they did not... Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.
Acheteur Vérifié
purchased on 08/02/2021
Translated review
Answer from 1001hobbies
Mr. Sullivabn, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
2
/5
★★☆☆☆
The order arrived two months late, it is true that what I expected arrived and it was in good condition, but I don't think I will buy again with such long delivery times.
Comprador Verificado
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Long delay in receiving the model due to custom check, but well worth the wait.
Verified Buyer
purchased on 08/02/2021
3
/5
★★★☆☆
At the moment, the order is lost between the 1001 maquettes shipment and the worldwide pick-up. To be continued...
Acheteur Vérifié
purchased on 08/02/2021
Translated review
2
/5
★★☆☆☆
My brush is still missing.
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
I was missing a little pot of Revell contacta glue. Too bad! I'm also disappointed by the acrylic paint. Otherwise, the model is perfect.
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Hello. Everything went well from order to delivery. However, I am not satisfied with the assembly instructions, as some existing parts are not listed. There are no instructions for the front mast. I'm also contacting Heller to let them know what I think. This is the first time I've encountered this problem on a large number of models. Have a nice day. Cordi
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Placed two orders which they did not… Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.
Verified Buyer
purchased on 08/02/2021
Answer from 1001hobbies
Mr. Sullivabn, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
3
/5
★★★☆☆
For the model no worries on the other hand the paint pots unusable given their very thick textures almost dry.
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
It's all well and good to offer special offers, but you have to take the competition into account. in principle, that's what drives everyone forward, knowing how to compete on much more than just the products you sell. that's the golden rule, especially as you're pretty well supplied in terms of products !!!! It's your choice and I respect it....... Bonne continu
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Delivery time
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Fast shipping! Box arrived damaged and open. No protection in the package. I did not contact customer service because the contents were n
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Placed two orders which they did not combine postage one order took ages to be delivered the second was lost. They did replace the lost order but overall postage took too long so I won't be using them again.
Verified Buyer
purchased on 08/02/2021
3
/5
★★★☆☆
Has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
Verified Buyer
purchased on 07/02/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Has a lot of products, BUT... has a lot of products, unbearably unintuitive however. Searched for something and it doesn't show up, instead the results are rammed with random crap nothing to do with what I seached for, when later I'm browsing and the thing I was looking for is there, huge pain in the ass trying to find anything in particular on this site.
Acheteur Vérifié
purchased on 07/02/2021
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
2
/5
★★☆☆☆
I ordered from 3 stores at the same time on the same day (Monday). One store delivered on Thursday, one on Saturday and this parcel is due to arrive on Monday. All via DHL. I personally think that's too long.
Verifizierter Käufer
purchased on 07/02/2021
Translated review
3
/5
★★★☆☆
It's not easy to quickly go back to a previous choice, which makes navigating the site laborious.
Acheteur Vérifié
purchased on 05/02/2021
Translated review
3
/5
★★★☆☆
Communication problem when we call we always get the answering machine. Small delivery problems despite the price of chrononopost offered. The delivery took place after the planned date because I was worried about the follow-up by telephone.
Acheteur Vérifié
purchased on 02/02/2021
Translated review
3
/5
★★★☆☆
Very disappointed with the long delay in delivery. The cars purchased are not what they looked like in the publicity photos, they are not replicas but plastic mountable elements. Huge price for something that is not worth it.
Comprador Verificado
purchased on 01/02/2021
Translated review
2
/5
★★☆☆☆
The price difference between the price indicated on the website and the ticket was 10€ more without specifying the concept apart from the shipping that was specified. In total, a 49€ model has ended up costing
Comprador Verificado
purchased on 01/02/2021
Translated review
2
/5
★★☆☆☆
Read my mail from 26 january 2021! Read my mail from 26 january 2021!
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
3
/5
★★★☆☆
Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.
Acheteur Vérifié
purchased on 01/02/2021
Translated review
Answer from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Hey I got the wrong version well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. 🙁 Partly my fault part customer service
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
3
/5
★★★☆☆
Delivery time relatively long parcel arrives well packed but well almost 10 days to receive a package is too much
Acheteur Vérifié
purchased on 01/02/2021
Translated review
3
/5
★★★☆☆
Hey I got the wrong version well, I made a mistake when ordering wanted the english copy of blackstone fortress escalation, clicked on the french version. I sent an email requesting that they change my order to the english version. They responded that they made the change. And when it finely came came it was the french version. 🙁 Partly my fault part customer service
Acheteur Vérifié
purchased on 01/02/2021
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
3
/5
★★★☆☆
Fast, a little more expensive than elsewhere, but with the merit of having paints that I can't find elsewhere. The big drawback is the labels stuck on the paint can reference...so you don't know what's in the can.
Acheteur Vérifié
purchased on 01/02/2021
Translated review
3
/5
★★★☆☆
There were errors that took a long time to correct and were badly corrected. It's not wonderful
Acheteur Vérifié
purchased on 01/02/2021
Translated review
3
/5
★★★☆☆
Good site overall, my only regret is my purchase of paint pots and it was difficult to assess the size of the pot and the type of paint because the photos do not all correspond to the product.
Acheteur Vérifié
purchased on 01/02/2021
Translated review
3
/5
★★★☆☆
Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
At the moment I ordered two times and… At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.
Verified Buyer
purchased on 01/02/2021
Answer from 1001hobbies
Dear Mr. Visser, Thank you for your feedback. Our prices depend on the law of supply and demand of our suppliers. Our service often updates the product data sheet. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies