Reviews 1001hobbies

Customer service was not responsive and did not follow the instructions given at the time of c

I still haven't heard from my parcel ordered on 04042020 and which should have been dispatched by 07 at the latest. The post office says that the parcel has not yet been delivered by the seller, and the seller says that it's in the hands of the post office, so I don't know whether my parcel has been lost or not. I understand that the COVID-19 crisis poses a few difficulties, but such a situation is unacceptable: if your company is unable to provide the service requested, you need to be transparent with your customers! It doesn't matter if I'd been told it would take more than three weeks if you'd at least jo

The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable

The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable

Top of glue bottle was not secured half of the contents where lost in transit.

One of the things I ordered does not correspond to the picture on the page: 49606 it was soldiers with mortars and mortar shells and in this box there is nothing like it.

Not great, communication is poor and the phone number doesn't work! Sent a email asking where my model was as the delivery was taking forever. Response was slow, they eventually got back to me with a brief message that was not massively helpful. They have to ship items from their warehouse in Normandy which they don't show on the website very clearly.

Good afternoon I have been waiting for the order for almost 1 month. I would appreciate some kind of communication or a REAL delivery time. Thank you

About the shipment it said by April 4-5 instead it arrived after Easter 10 days later than the day indicated. Regarding the products I didn't expect them to be light paper because they looked like cardboard and then they are all to be cut while so many others are already shaped. The model pieces do not cohere well and I respected the measurements given by the dashes and lines. The cost is excessive compared to the quality of the product because in fact it is 25 printed sheets and you don't know how it can cost as much as 29 euros. There are many other far more detailed cardboard models at a lower cost. That said, I have fun doing it anyway so a sufficiency I give it. But I will get more models from other brands and then I will make the price-quality comparison.

I'M LOOKING FOR MY PARCEL? THANK YOU

One week I am now waiting for my parcel no news from you or the post office no mail since last Friday I hope for a little more communication

Quite disappointed. Order placed on March 28, order being processed since April 08 and still nothing received... Even though all the items in the order were available... No information, nothing. I know times are hard, but still...

Website (in my opinion) not clear

Disappointed as parts took ages to arrive because one part was missing. Finished my model using alternative paints before my order arrived.

In spite of the confinement the delay is very long especially when you announce parcel dispatched and at the end of one week colissimo announces parcel always to you and I wanted on my order to take product in stock and there at the end of some week you announced to me out-of-stock of a good part of order not of problem you had just sent a message there is little to say to me of the delay.I went back to a competitor for my paints and models cocktail distribution 2 the no problem fast shipments for me I know its hard already started to make updates in your stock and given the 2 purchases large enough for me a small commercial gesture from you would have pleased me for the wait fortunately that you are not the only ones on the market apart from that nothing to complain about your catalog despite these small problem I think continue to pass to you I hope to have an answer from you good evening to all the team and I hope to see you soon!

I have not yet received a parcel that was scheduled for 2-day delivery. The parcel was picked up 1 week after the order was placed. No worries in view of the events but just communicate what is done.

Order placed 1 week ago but no news since. I've written 2 emails with no reply... So I placed an order with another service provider and I will send this one back. Domm

I know it's not your problem but it's been shipped since April 3rd and it's the 13th and I haven't received the package...I guess this situation slows down the shipping.

I haven't received the parcel yet!

Purchased this kit to pass time to be honest the cost is to high for the quality of the model instructions zero certainly not for a first time attempt at model making and I can���t understand why the transfers included swastica Marking on a British W II aircraft on an over all recommendation I wouldnï

Disappointed We thought there were characters and no. What's more, a building block was forgotten in the box. For the price it's

Moderate because of the long learning time and we hope today ! 11 days and only a message that it is coming After having sent an email to ask where the package was we got an answer in French with an attachment in Spanish Now I speak both languages well to excellent and answered in French But anyway we have received a response which is positive We are waiting the package should come today If it is not there we will contact you Regards EJ Ostwald

I have just opened the box of the reale de France received last week. What a disappointment!!! This model is made entirely of plastic, which is not specified in the description. It's arn

The service is very good.

The model is not of great quality but it is according to its economic price so it is fine. The only thing that makes the product more expensive is the shipping cost... I like the company, they deliver on time and without any problem with the payment.

I ordered the Russian Luna 1 rocket with its lunar probe. The box shows the rocket on the right and a second spacecraft on the left. But only the Luna 1 rocket on the right is in the box. The caption is very poorly written, as it implies that there are 2 spaceships in the box.

No email confirmation of shipment and order tracking if I did not go to the site no way to know where my package is improved

I ordered the Russian Luna 1 rocket with its lunar probe. The box shows the rocket on the right and a second spacecraft on the left. But only the Luna 1 rocket on the right is in the box. The caption is very poorly written, as it implies that there are 2 spaceships in the box.

The model I ordered lacked precision, was bent and broken, and even lacked paint! Rather disappointed considering

No news of my parcel more than a week after I placed my order. This is understandable given the current situation, but on the other hand there has been no delay in debiting the money from my account.

Four things ordered three received Customer service emailed """According to our logistics team, this product was in your order"" (Whatever that may mean) Plus a 5 euro discount coupon on a subsequent order (of 20 euros or more) No apology no replacement product No response to further communication

Package not arrived

Nothing received to date due to the Post Office's inability to provide a minimum service during the confinem

Rather loyal to the Tamyia or Italieri brands, I let myself be tempted by the more modestly priced Ark Models. I'm rather disappointed with my first impression. The quality of the plastics is average, and the assembly guide is reduced to its strictest expression (a poor quality photocopy), written in Russian, and above all, there's no color guide... Is this a surplus from the former USSR? Hopefully, assembly will be more pleasant than this first impression.

Delivery took a little while.

I ordered a pack of 6 paints plus glue etc...NONE of them correspond to the model I bought...I had understood that you were to be trusted on this...So the model is at a standstill as soon as I've started...

I'm usually very happy with my orders, but this time I'm a bit disappointed. The health situation does call into question delivery times. But paying 20€ for delivery to have my model in 3 weeks I don't think that's right. Especially since it was always noted 2448h. I have not yet received my model as I write this comment. Have a nice day!

Quite expensive in general... I also found the same product online for 200€ euros less (290€ on

The service was perfect despite the conditions, but the models did not live up to our expectations.

The cap of one of the paint cans exploded, obviously triggering ""pchit"" of paint. I haven't tested the can, but it seems to be OK and there were no casualties. The rest of the equipment ordered is OK... but that explains the low score. So be careful when preparing your parcels. I'll come back to you to get my supplies despite this little problem.