/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I paid for an express shipment to arrive in 3-4 days and it took 3 weeks and they offered me a refund of the shipping costs once after I requested them and they have neither refunded them nor replied to my request.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Very bad ! I have been waiting for more than a month for a package and they don't tell me anything they just send me automatic messages and nobody takes charge I paid in advance and I don't know if I will receive my order unfortunately.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
I have not received the model for more than 1 month since I bought it and there is no telephone number or e-mail address where I can complain.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Today I am very unhappy with the service because it has been more than a month since I ordered some paints and they have not arrived yet. The customer service does not offer me any help, they only say that it has already been sent and they do not answer the phone. I just hope that my order arrives and at least the product is ok. Of course I will not buy from them again.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
I placed an order on May 5. The order was paid for. When I saw that the order did not arrive, I phoned. An English-speaking operator because I found out that the head office is in Paris. I wrote an email asking and they sent me the tracking number of the shipment. The status of the shipment is always the same...and Celeris, who is the carrier, told me that they can't tell me anything. I have sent two more e-mails with no response. Today is June 2nd. And according to an automatic email the order was shipped on May 11th. My opinion is a shame.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
This website works with the worst delivery company out there. Before making a purchase through this website check the reviews on the internet about Zeleris which is the delivery company they work with.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set
Verified Buyer
purchased on 03/06/2020
1
/5
★☆☆☆☆
They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.
Acheteur Vérifié
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Ordered four kits on 13th Maydelivered 3rd June Excellent service.
Verified Buyer
purchased on 03/06/2020
1
/5
★☆☆☆☆
I placed an order of almost 200 euros on the 17th of March still has not arrived we are at the 3rd of June I wrote several emails but with answers they vague and I also asked to be refunded but they keep saying that the parcel will arrive.The traking of the French post office keeps saying that the parcel has not even been entrusted pessimi.Now I will move accordingly because after three months it is not possible that nothing has arrived yet
Acquirente Verificato
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Very bad delivery even considering the epidemic situation. Very bad monitoring of the delivery. The product also is poorly conce pted
Acquirente Verificato
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Dear Sir or Madam, my opinion is totally unsatisfactory because as of today I have NOT received my order. Regards
Comprador Verificado
purchased on 02/06/2020
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1
/5
★☆☆☆☆
I have been claiming my package for days and it has been more than a month since I paid for it. I would like to know if you are as serious as you seem to be ***Please, a little bit of seriousness ***either you bring me the package or you give me my money back.
Comprador Verificado
purchased on 01/06/2020
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1
/5
★☆☆☆☆
Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.
Acheteur Vérifié
purchased on 01/06/2020
Translated review
1
/5
★☆☆☆☆
Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Dernier commentaire dans la demande # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had ’closed and merged into this request’. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email ‘we juste received your products, and the refund will be available next week. Would you like tyour product .’ Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply ‘We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.’ So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I’m confused as to which one.
Verified Buyer
purchased on 01/06/2020
1
/5
★☆☆☆☆
First order arrived on time the second one is 16 days in processing and no one responds to my emails.... bad.
Acquirente Verificato
purchased on 01/06/2020
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1
/5
★☆☆☆☆
Bad experience order placed on May 5 and I still have not received it I have sent message and I only receive automatic responses plus the phone does not work to make inquiries. I don't know what to do...the next thing to do is to call the consumer to make a complaint.
Comprador Verificado
purchased on 31/05/2020
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1
/5
★☆☆☆☆
Nefarious. On May 11 I asked them to cancel my order. I was told it was not possible because it was in""preparation"". Their proposal was to return the order once it was received. They shipped it on May 12. One day after the cancellation request. Very bad on their part. What they are capable of doing to win a sale because I get more expensive return postage than the piece itself so I do not eat.
Comprador Verificado
purchased on 31/05/2020
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1
/5
★☆☆☆☆
Hi a month ago I placed and paid for the order. I am still without the product and I need help...
Comprador Verificado
purchased on 30/05/2020
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1
/5
★☆☆☆☆
I will be able to give my opinion when I receive it because I have been waiting more than a month for it.
Comprador Verificado
purchased on 30/05/2020
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1
/5
★☆☆☆☆
Greatbuy and speedy delivery. Would buy again
Verified Buyer
purchased on 30/05/2020
1
/5
★☆☆☆☆
I have not received my order
Comprador Verificado
purchased on 29/05/2020
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1
/5
★☆☆☆☆
I felt i was deceived by the Company not stating that they are based in France. Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again
Verified Buyer
purchased on 29/05/2020
1
/5
★☆☆☆☆
It's been almost 1 month since I placed my order and I haven't heard anything. I fully understand that there is a delay due to Covid19, but the least you can do is keep the customer regularly informed of developments. Unfortunately this is not the case, as shown by the date of the last
Acheteur Vérifié
purchased on 29/05/2020
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1
/5
★☆☆☆☆
Order without follow-up no information services or correct answer. does not care about the customer: parcel (thus 36 euros of colisimo urgent paid) in waiting of treatment since one month with a response type boat to the complaints ABUSIVE THIEF. LAMENTABLE.
Acheteur Vérifié
purchased on 29/05/2020
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1
/5
★☆☆☆☆
Placed an order with 1001 Maquettes in France on April 20th. By MAY 26th no word no nothing so I wrote saying I no longer needed the item asking to cancel and refund. ON the 27th they write back asking if I really mean it. I reply on the 27th yes cancel and refund. I get a reply TODAY May 29th that they are so sorry but the item was supposedly shipped on the 27th. Is this good customer service? I leave it to you but I will NEVER deal with them again! Their service was MERDIQUE!!!!
Acheteur Vérifié
purchased on 29/05/2020
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1
/5
★☆☆☆☆
Almost two months ago I placed an order for scalextric and it still hasn't arrived. I am very unhappy and have asked for a refund of the items.
Comprador Verificado
purchased on 28/05/2020
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1
/5
★☆☆☆☆
Good.I have ordered a model already a month and a half ago. And I do not receive it.and also double the price. A zero in service. I may have to take other measures
Comprador Verificado
purchased on 28/05/2020
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1
/5
★☆☆☆☆
I paid for the gift wrap and personalized card option. The package is limited to a single sheet of kraft paper, barely taped together, and I deplore the absence of a card.
Acheteur Vérifié
purchased on 27/05/2020
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1
/5
★☆☆☆☆
Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
Acheteur Vérifié
purchased on 27/05/2020
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