4.2/5
★★★★☆
based on 38226 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Discounts displayed in red on the product photo, a bogus tax on the invoice added to the price and delivery, and roll on, little speedsters!

User icon
Acheteur Vérifié
purchased on 05/07/2019
Translated review
1 /5
★☆☆☆☆

Total disappointment! I ordered an airline bag that I knew well because I already owned a similar bag that had outlived its usefulness. So I ordered a new one here because I couldn't find it anywhere else... But disappointment when I received the product ... it does not correspond at all to the product ordered ... I ordered a small shoulder bag similar in every way to the one I already have, based on the photos and description. Instead I received a travel bag the size of a cabin suitcase with a handle and not a shoulder strap. For""non-contractual photo"" is not indicated anywhere... so I don't have a bag to take on my flight in 4 days I'll have to settle for something else and pay an unexpected sum for it! I'd like to be able to get in touch with the site to resolve the situation as soon as possible. You seemed to be a serious site, so please live up to your image. cord

User icon
Acheteur Vérifié
purchased on 03/07/2019
Translated review
1 /5
★☆☆☆☆

I'm still waiting Et Toukou

User icon
Acheteur Vérifié
purchased on 02/07/2019
Translated review
1 /5
★☆☆☆☆

Sadly I am currently disappointed. I have paid and received the wrong products that were destined for another customer. I sent an email in both English and French with the details of the described above to which I have had no response. Please reply to my email and send me the correct products!

User icon
Acheteur Vérifié
purchased on 02/07/2019
Translated review
1 /5
★☆☆☆☆

Not received the model how and when will you regularize this Thank you Cordialeme

User icon
Acheteur Vérifié
purchased on 01/07/2019
Translated review
1 /5
★☆☆☆☆

I canceled the order an hour later but had already paid. I was promised by e-mail that the money would be transferred back after receipt. Instead, goods arrived from France which I had to return at my own expense.

User icon
Verifizierter Käufer
purchased on 01/07/2019
Translated review
1 /5
★☆☆☆☆

Delivery problem and return very lo

User icon
Acheteur Vérifié
purchased on 29/06/2019
Translated review
1 /5
★☆☆☆☆

Epedier five days late due to an advertising catalog that was not in stock

User icon
Acheteur Vérifié
purchased on 28/06/2019
Translated review
1 /5
★☆☆☆☆

Without any preconceived ideas, I ordered 4 tubes of glue for a little over 40 euros and had them delivered ======================= after 4 weeks with a bunch of reminders !!!!!!!!!!!!!!!!!!! no need to add any more comments.

User icon
Acheteur Vérifié
purchased on 28/06/2019
Translated review
1 /5
★☆☆☆☆

Hello I ordered 3 sheets of decals on 11062019 on the history of my order is my colissimo dated at 11062019 with items checked 'COMPLETE' June 13 seeing that my order is not sent I contact you by phone and the surprise I am told that the products ordered were not in stock on 11062019 although they were in stock on the date of my order!!! I should in principle receive it from 21062019 I find the delay very long for an order of 3 plates of decals! I'm part of a model club and I'm the first to order from your site. What's more, I tried to leave a review on your site after several unsuccessful attempts. I contacted your store again to report the problem, and one of your advisers couldn't understand why it wasn't working. I tried again several times but to no avail, but your lead time for an order of 3 miserable decal sheets is too long! From now on I'll refer to other order sites, sorry. Cordia

User icon
Acheteur Vérifié
purchased on 22/06/2019
Translated review
1 /5
★☆☆☆☆

To date I still have not received my order or notice of its delivery I therefore find it premature to give an opinion on your company.

User icon
Acheteur Vérifié
purchased on 19/06/2019
Translated review
1 /5
★☆☆☆☆

Delays worthy of the middle ages. The products are advertised as being in stock....but ordered on May 31st and as of June 13th...still not delivered.

User icon
Acheteur Vérifié
purchased on 12/06/2019
Translated review
1 /5
★☆☆☆☆

The question was whether it was enough as I needed it relatively quickly but that's not really the point any more... no confirmation of receipt...on request my parcel was made ready for dispatch before my order according to the time stated in the mail...I refused to accept the parcel on 15.5. and until today nothing has arrived at your address???? I also ship to Thailand USA these parcels are faster to the recipient ?? Delivery from China 7 DAYS As I said to everyone FINGER away...... I will probably never see my money again!

User icon
Verifizierter Käufer
purchased on 12/06/2019
Translated review
1 /5
★☆☆☆☆

Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!

User icon
Verified Buyer
purchased on 11/06/2019
1 /5
★☆☆☆☆

Does not respect the deadlines when we contact them answer = we have just ordered the products you have just bought !!!!!! no excuse no information to reassure you""" nothing I will not order again.............................. ha yes to date I still have not received anything !!!!! date commande 29 m

User icon
Acheteur Vérifié
purchased on 09/06/2019
Translated review
1 /5
★☆☆☆☆

Delivery times abit slow but otherwise excellent

User icon
Verified Buyer
purchased on 09/06/2019
1 /5
★☆☆☆☆

If there were minus stars, this would be the case here. First of all, the site is misleading and totally overpriced. Order placed on 3.5. only arrived on the 15th. Paid with Sofortüberweisung of course. Since I needed the model relatively quickly, I ordered it several days later at a much lower price elsewhere (ordered on the 1st day, arrived the next). I then wrote an email to the German email address and received a reply from a French address. On 15.5 I refused to accept the parcel. Strangely enough, the return has apparently not yet arrived at Modellbau as of 8.6. Constant emails about refunds which are not made as the kit has NOT been returned??? Packages from China Thailand USA were faster.....hmmmm Probably I will not get my money as it looks very unfortunate. FINGER WEG I have never written a review but from 1001 Modellbau I can only ADVISE everyone!!!!!!

User icon
Verifizierter Käufer
purchased on 08/06/2019
Translated review
1 /5
★☆☆☆☆

Still not received

User icon
Acheteur Vérifié
purchased on 04/06/2019
Translated review
1 /5
★☆☆☆☆

Still haven't got the planes yet. !! 3 weeks for delivery.......

User icon
Verifizierter Käufer
purchased on 30/05/2019
Translated review
1 /5
★☆☆☆☆

Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.

User icon
Verified Buyer
purchased on 30/05/2019
1 /5
★☆☆☆☆

20 days have passed and my order has not arrived !!! Tracking does not work either! Never again !!!!!

User icon
Verifizierter Käufer
purchased on 22/05/2019
Translated review
1 /5
★☆☆☆☆

Disastrous plastic quality! Unacceptable for a model of this price. Given that you're already very expensive compared to others, I don't think I'll be continuing with you. My previous order was given 5 working days and was delivered in over a month... Look for the mistake! Especially since 1001 maquettes doesn't wait more than a month to collect the order! Logically, the order should only be cashed when the order is sent.... others do it! An angry customer... jerk

User icon
Acheteur Vérifié
purchased on 20/05/2019
Translated review
1 /5
★☆☆☆☆

Very bad management and attention. I am still waiting for them to give me the procedure for a return on top of that it arrived broken. I would never buy anything here again in my life. Everything slow and they ignore any problem they have caused. Nefarious. Edit: I receive response here but not by mail as I have been claiming for two weeks to request the return of the product. V

User icon
Comprador Verificado
purchased on 19/05/2019
Translated review
1 /5
★☆☆☆☆

Third and last attempt to order. - exorbitant costs for delivery to French overseas departments - not in stock on site without prior notice - announced delivery in two days then not in stock with an unknown lead time. Pity end of collaboration

User icon
Acheteur Vérifié
purchased on 18/05/2019
Translated review
1 /5
★☆☆☆☆

The item did not fit my needs according to its dimensions as they are very small. They do not accept returns under any circumstances and do not comply with their return policy. Besides poor quality of materials and delays in delivery. I do not recommend buying their products at all.

User icon
Comprador Verificado
purchased on 18/05/2019
Translated review
1 /5
★☆☆☆☆

Problem on humbrol pot defective paint thick and lumps but not exchangeable because opened.....the pots are unfortunately not transparent and I am not devi

User icon
Acheteur Vérifié
purchased on 11/05/2019
Translated review
1 /5
★☆☆☆☆

I asked to add an article in my order after payment the answer was negative under the pretext that the package had already been shipped package still not received a

User icon
Acheteur Vérifié
purchased on 08/05/2019
Translated review
1 /5
★☆☆☆☆

Lack of follow-up for e-mail replies

User icon
Acheteur Vérifié
purchased on 03/05/2019
Translated review
1 /5
★☆☆☆☆

I have not received them yet.

User icon
Comprador Verificado
purchased on 30/04/2019
Translated review
1 /5
★☆☆☆☆

No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.

User icon
Acheteur Vérifié
purchased on 28/04/2019
Translated review
1 /5
★☆☆☆☆

I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.

User icon
Comprador Verificado
purchased on 26/04/2019
Translated review
1 /5
★☆☆☆☆

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

User icon
Verified Buyer
purchased on 23/04/2019
Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1 /5
★☆☆☆☆

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

User icon
Acheteur Vérifié
purchased on 23/04/2019
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1 /5
★☆☆☆☆

So far I have not received my order nor have I been informed for several days where it is located. So for the moment and until I get my order I am disappointed.

User icon
Comprador Verificado
purchased on 17/04/2019
Translated review
1 /5
★☆☆☆☆

I put a star because I can not put less score to make a comment. I have been waiting 1 month for an order I have sent emails and written on instagram without any response. Nefasto

User icon
Comprador Verificado
purchased on 12/04/2019
Translated review
1 /5
★☆☆☆☆

I have been waiting for a month and they tell me that they can't find my order and that the mistake is mine. They do not give me the option to track my order and the carrier does not contact me. After this month they tell me that I have to pay again! I call the phone with prefix (+34) and they tell me that I am calling Paris. They are real thieves. DO NOT BUY FROM ES

User icon
Comprador Verificado
purchased on 09/04/2019
Translated review
1 /5
★☆☆☆☆

I BOUGHT SOME CATALOGS AT THE BEGINNING OF MARCH AND TO DATE I HAVE NOT RECEIVED THEM.

User icon
Comprador Verificado
purchased on 09/04/2019
Translated review
1 /5
★☆☆☆☆

Order placed on 19022019 was shipped on 2602 as there is a product with availability 5-7 days. The 15032019 still has not received the order contact with customer service tell me that sometimes they get lost and do not know where the order is that if in a few days I do not receive it call back. The day 22032019 tired of waiting I ask for a refund and cancellation of the order I am told that it will take a week to be credited the amount. As of today 08042019 I still have not received the amount the following will be a complaint in consumption by

User icon
Comprador Verificado
purchased on 08/04/2019
Translated review
1 /5
★☆☆☆☆

Chorizo refund me the money for the order I have not yet received 23 euro.

User icon
Comprador Verificado
purchased on 06/04/2019
Translated review
1 /5
★☆☆☆☆

Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in French when they clearly know I am English.These people are arrogant, ignorant and misleading.

User icon
Acheteur Vérifié
purchased on 04/04/2019
Translated review