Reviews 1001hobbies

There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things

Ordered an item on Dec. 16 today Jan. 7 has still not arrived.

It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards

In my opinion, you should improve the info for non-professional customers who need support in choosing products

Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.

I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Delay too long parcel expected december 28 arrived expected d 2

On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.

Great difficulty in meeting delivery deadlines

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

Delay too long and packaging perfectibl

Fast and good service quality construction box mediocre

Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you're going to say"" product delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better handle on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products, as the inevitably negative feedback will damage your image. What's the point? Very cordial

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you will re"" product in delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better grip on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products: the inevitably negative feedback hurts your image, so what's the point? Very cordial

I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later

Good condition but delivery time very l

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.

I did not receive the promised poster because of the wait.

Slightly long delivery times

In one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.

Error in order the expenses of return are with our load dommag

The packaging was substandard

Good quality product, price way above market... Delivery dates not respected

Impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.

My order was well received with speed but the only drawback was a pile of dust on the packaging boxes I had the impression that it came out of an attic

A choice of products that met my expectations, but the site is more expensive than others for the same products.

I haven't ordered enough to judge the quality, although Tamya no longer has any proof to give. But as far as the shop is concerned, I'm still waiting for an answer to a question I asked two months ago12. And in terms of speed .... package ordered Friday evening It's Tuesday and I still don't have an order tracking system. If you're looking for

Site too slow, difficult to place an order

Delivery late and packaging damaged but product conforms.

Problems on the website. No list of delivery points but an error message. No possibility to cancel an out-of-stock product line because of a computer error message. You get the feeling that the site isn't finished or badly tested. On the other hand, after a phone call, the responsiveness was very good. I got the products on time

Time between order and shipment 25 days. 3 calls and no apologies and no loyalty details.

Order shipped late and delivery is also taking ages The package has already been shipped 8 days late and now I am also waiting an additional 7 days before it is delivered and I still have not received the package This is very frustrating

Actually the order went fine the delivery however did far too long almost 4 weeks after the package was delivered Should mi really be within two weeks

The relationship between the price of shipping and handling and the time it took to receive it is very good.

On your website promotion you write:"" Our new-generation logistics platform guarantees fast, secure shipping of your orders. This is inaccurate, because I'm on my fourth or fifth order, and I've had to wait much longer than the time indicated when I purchased online. One of these orders even took over a month to arrive. Only one of my orders arrived quickly. As far as I can see, I'm not the only one of your customers to complain about this problem, and you need to improve da