/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order complete but lead time a bit long. I was waiting for certain products to continue building my model. Otherwise impeccable service as usual.
Acheteur Vérifié
purchased on 15/02/2021
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3
/5
★★★☆☆
Well-protected parcel shipped quickly. Shipping costs too high, no Mondial Relay option. La Poste rates are prohibitive for small parcels. However, commercial gesture agreed following comments. Great customer service, but shipping policy could be improved. Prices of Games Workshop products sometimes > official prices. Sometimes good
Acheteur Vérifié
purchased on 15/02/2021
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2
/5
★★☆☆☆
Book ordered (Codex Space Marines) arrived with one corner damaged because it wasn't packed well enough. Only 2 sheets of craft paper in a cardboard box for protection, how could it be so? We need to be more vigilant when it comes to shipping items that are not properly packed.
Acheteur Vérifié
purchased on 14/02/2021
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2
/5
★★☆☆☆
Delivery and price were very good only the article was busy what I have also confirmed with a photo with you. After a short e-mail traffic but then no further answers from you
Verifizierter Käufer
purchased on 13/02/2021
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3
/5
★★★☆☆
I think you should show what the product looks like in the box (figurines) because I'm a bit disappointed by the quality of the molding-I didn't know this brand. It's not your fault. I'll certainly recommend other professionals.
Acheteur Vérifié
purchased on 13/02/2021
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2
/5
★★☆☆☆
Neighboring countries and it takes 12 days to ship my order !!! we are in a difficult period (covid) ok but you are the only country that takes a lot of time to ship I have another order in progress how long will it take ???
Geverifieerde Koper
purchased on 13/02/2021
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2
/5
★★☆☆☆
The item is no longer available on the 4th day after confirmed receipt of payment. A replacement or voucher is offered. I only need this particular item and have declared my withdrawal from the purchase contract. Since 1001 modellbau cannot fulfill their part of the contract according to their mail, I expect the full amount already paid including shipping costs back.
Verifizierter Käufer
purchased on 12/02/2021
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2
/5
★★☆☆☆
Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.
Verified Buyer
purchased on 12/02/2021
2
/5
★★☆☆☆
12 days to process the order then postage time also. Not acceptable. I thought I was buying from a Spanish company but it is in France. I looked for a Spanish company to speed up postage and after the order was placed I find it is France which is not a problem but 12 days to process the order!!!! Cheaper and quicker postage to buy from UK supplier. Not happy.
Acheteur Vérifié
purchased on 12/02/2021
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2
/5
★★☆☆☆
Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.
Acheteur Vérifié
purchased on 12/02/2021
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3
/5
★★★☆☆
My first order arrived incomplete with products I had not ordered. But the reaction was quick after my complaint and I'm waiting for a parcel to arrive.
Acheteur Vérifié
purchased on 12/02/2021
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3
/5
★★★☆☆
I had bought the "Pirates of the Caribbean"" as a supplement to a ship model. Of the 48 figures in the set, only 12 were different. In other words, four figures of each type. Putting four captains next to four pirate brides on the deck doesn't really work. Unfortunately, the figures were also very poorly cast. Burrs everywhere and not very detailed. I would have expected more for the price! What a pity...
Verifizierter Käufer
purchased on 11/02/2021
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3
/5
★★★☆☆
I find it takes a bit long when you place an order and when the products are in stock. Thank you in advance.
Acheteur Vérifié
purchased on 11/02/2021
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3
/5
★★★☆☆
Parcel still hasn't arrived It's not your habit Try to find the error
Acheteur Vérifié
purchased on 11/02/2021
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2
/5
★★☆☆☆
Correct order but the shipment of a padded A5 envelope could have been sent by registered mail. Delivery by Mondial Relais is a disaster. Delivery time too long and unprofessional service.
Acheteur Vérifié
purchased on 10/02/2021
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3
/5
★★★☆☆
Item first ordered in late October 2020 and after many reminders delivered in late January 2021. Hopefully next time it will be better.
Acquirente Verificato
purchased on 09/02/2021
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3
/5
★★★☆☆
Christmas past I found in several store the same product sold on average 40 to 50 euro less so disappointed to be had of the
Acheteur Vérifié
purchased on 09/02/2021
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3
/5
★★★☆☆
Placed two orders which they did not... Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.
Acheteur Vérifié
purchased on 08/02/2021
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Answer from 1001hobbies
Mr. Sullivabn, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
2
/5
★★☆☆☆
The order arrived two months late, it is true that what I expected arrived and it was in good condition, but I don't think I will buy again with such long delivery times.
Comprador Verificado
purchased on 08/02/2021
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3
/5
★★★☆☆
Long delay in receiving the model due to custom check, but well worth the wait.
Verified Buyer
purchased on 08/02/2021
3
/5
★★★☆☆
At the moment, the order is lost between the 1001 maquettes shipment and the worldwide pick-up. To be continued...
Acheteur Vérifié
purchased on 08/02/2021
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2
/5
★★☆☆☆
My brush is still missing.
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
I was missing a little pot of Revell contacta glue. Too bad! I'm also disappointed by the acrylic paint. Otherwise, the model is perfect.
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
Hello. Everything went well from order to delivery. However, I am not satisfied with the assembly instructions, as some existing parts are not listed. There are no instructions for the front mast. I'm also contacting Heller to let them know what I think. This is the first time I've encountered this problem on a large number of models. Have a nice day. Cordi
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
Placed two orders which they did not… Placed two orders which they did not combine postage, one order took ages to be delivered, the second was lost. They did replace the lost order, but overall postage took too long, so I won't be using them again.
Verified Buyer
purchased on 08/02/2021
Answer from 1001hobbies
Mr. Sullivabn, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
3
/5
★★★☆☆
For the model no worries on the other hand the paint pots unusable given their very thick textures almost dry.
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
It's all well and good to offer special offers, but you have to take the competition into account. in principle, that's what drives everyone forward, knowing how to compete on much more than just the products you sell. that's the golden rule, especially as you're pretty well supplied in terms of products !!!! It's your choice and I respect it....... Bonne continu
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
Delivery time
Acheteur Vérifié
purchased on 08/02/2021
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3
/5
★★★☆☆
Fast shipping! Box arrived damaged and open. No protection in the package. I did not contact customer service because the contents were n
Acheteur Vérifié
purchased on 08/02/2021
Translated review
3
/5
★★★☆☆
Placed two orders which they did not combine postage one order took ages to be delivered the second was lost. They did replace the lost order but overall postage took too long so I won't be using them again.
Verified Buyer
purchased on 08/02/2021