/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I can not judge as I have not received anything Cordially Katsaros nico
Acheteur Vérifié
purchased on 17/05/2020
Translated review
1
/5
★☆☆☆☆
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
Acheteur Vérifié
purchased on 17/05/2020
Translated review
1
/5
★☆☆☆☆
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
Acheteur Vérifié
purchased on 16/05/2020
Translated review
1
/5
★☆☆☆☆
Man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
Comprador Verificado
purchased on 16/05/2020
Translated review
1
/5
★☆☆☆☆
Lousy! I placed my order on 30042020 and had to contact customer service via their e-mail support to find out that a product in stock at the time of my order (acrylic bright yellow pot 22ml) was no longer in stock when the order was being prepared... it's now 1505 and I still haven't received confirmation of the order modification I had to make in order to hope to receive my parcel one day. This is the first and last time I'll be ordering che
Acheteur Vérifié
purchased on 15/05/2020
Translated review
1
/5
★☆☆☆☆
Certainly a lot of products... but very poorly done website! No product details (size, number of pieces, etc.).
Acheteur Vérifié
purchased on 15/05/2020
Translated review
1
/5
★☆☆☆☆
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
Verifizierter Käufer
purchased on 15/05/2020
Translated review
1
/5
★☆☆☆☆
Good service
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Acheteur Vérifié
purchased on 14/05/2020
Translated review
1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Still not had the order 2 weeks later. And paid a premium on delivery.�6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Verified Buyer
purchased on 13/05/2020
1
/5
★☆☆☆☆
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Acheteur Vérifié
purchased on 13/05/2020
Translated review
1
/5
★☆☆☆☆
The reviews are for 1001 Maquettes, not 1001 Puzzles. Available when ordered, payment taken and still not delivered after almost a month (15042020). I'm not even talking about the 20 euros for Exapac delivery. Taken in charge according to 1001 Puzzles on 7052020 but still not delivered. Packages received in 3 days with Exapac on other products.
Acheteur Vérifié
purchased on 13/05/2020
Translated review
1
/5
★☆☆☆☆
Very long delivery. Paid same day but item shipped only 6 days later. Poor packaging, damaged box. And above all, no refund as stated in the return conditions. You only offer a credit note or an exchange. I do not recommend
Acheteur Vérifié
purchased on 13/05/2020
Translated review
1
/5
★☆☆☆☆
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Verified Buyer
purchased on 13/05/2020
1
/5
★☆☆☆☆
I join the complaint about the delivery times. They do not answer and the customer service phone jumps you a speech in English and cuts off. Since day 6 they tell me in an email that the order has been shipped.
Comprador Verificado
purchased on 13/05/2020
Translated review
1
/5
★☆☆☆☆
Claim to be an English company!!! Claim to be an English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
I sent you a letter on April 20 without any response from you. Which is very annoying, and I bet I'm talking to a robot. You should be convincing your shareholders that it's the buyers who provide their dividends, and that they should be respected... I've asked you a number of questions that are crucial to shipping and receiving the parcel-(so you've got the money)... Cheers
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
There's so much to say that I don't even want to fight with this lack of consideration for customers (despite form messages and emails, no call back from them ...). There are other sites that are much better in terms of price, competence (there was no Revell 48 email paint, so I ended up with a 48 acrylic) and delivery times (an order dated April 24 was shipped on the 6th (12 days later!!) and arrived on the 11th. Nothing's good here
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
After your answer.... if I could put less than a star I would because who are we kidding ???? Small example since everything comes supposedly from your suppliers: on the Tamiya-shop the F4U Corsair Bird cage at 132 is sold 11999 euros and on your site it is at 22499........ almost twice the price and I would add that Tamiya I think does not sell at a loss!!! Which is why I firmly maintain that this is theft, pure and simple.
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Acheteur Vérifié
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
I placed an order on 04042020 today is 11052020 and I've only just received news of my order. I was surprised to be told that my item was no longer available, even though it was still in stock when I placed my order. I have also asked several times for explanations, to which there has been no response. I don't recommend this site, which has disappointed me, and I don't intend to return.
Acheteur Vérifié
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Requested order on April 28 with expected delivery date last week as of today (May 11) I do not know anything about my order. It was a gift for my son whose birthday is today. The store says they have shipped it but after contacting the carrier they tell me they have not received anything to ship. So this company does not tell the truth to their customers. Once paid, they ignore it. I have asked them for explanations and they reply that they have sent it and close the case. The numerous reviews on their website indicate that it is not just me. I will not buy again in this store and actively recommend not to do so to my acquaintances especially for the opacity and lack of communication on the problems they seem to have. I will also file an official complaint after a
Comprador Verificado
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Acheteur Vérifié
purchased on 10/05/2020
Translated review
1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Verified Buyer
purchased on 10/05/2020