/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
Verified Buyer
purchased on 27/05/2020
1
/5
★☆☆☆☆
I paid for the gift wrap and personalized card option. The package is limited to a single sheet of kraft paper, barely taped together, and I deplore the absence of a card.
Acheteur Vérifié
purchased on 27/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
Acheteur Vérifié
purchased on 27/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered almost 2 months ago still nothing. When I contacted them 5 weeks ago got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this I hope we can make them stop this ""service"" and get our well-deserved refunds.
Verified Buyer
purchased on 26/05/2020
1
/5
★☆☆☆☆
Hard to find items were available. Shipping was expensive but extremely prompt. Packing was excellent and everything arrived in great shape. Keep up the good work. I'll be ordering again from you. Many thanks for your efforts!! Kevin Burke USA
Verified Buyer
purchased on 26/05/2020
1
/5
★☆☆☆☆
Rip-off Image does not correspond to the delivery
Verifizierter Käufer
purchased on 26/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.
Verified Buyer
purchased on 26/05/2020
1
/5
★☆☆☆☆
1st and last order on this site. I will never go through 1001 maquettes again. Order placed on 29042020 for black and white undercoats + a Citadel painter's handle. It says that the products will be delivered within 2 to 5 weeks (because no longer in stock and long lead time). So... On May 14, the products were back in stock, and the lead time for orders went from 2 to 4 weeks. The question is already being asked about the fact that before bringing in stock to sell, it might be necessary to send out paid orders. I contact the after-sales service, who reply in broken French, implying that I'm impatient. (The question then arises as to why all the other sites can deliver within a reasonable week EXCEPT 1001 maquettes? On May 26, the order was still being processed (but the amount had been debited for almost 1 month...). However, on the site there are still 3 bombs in stock, which have been shortened from 9 to 11 days. So 1001 maquettes can decently send orders in a shorter timeframe... In short... Very disappointed by the site...I'm waiting patiently for my order (if it ever arrives...) and it will be the only one for my
Acheteur Vérifié
purchased on 26/05/2020
Translated review
1
/5
★☆☆☆☆
Does not respect the withdrawal clause, hence action against pay
Acheteur Vérifié
purchased on 26/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.
Acheteur Vérifié
purchased on 26/05/2020
Translated review
1
/5
★☆☆☆☆
Very very bad more than a month ago I placed an order and they have not delivered it to me nor have they contacted me. I will not buy here again!
Comprador Verificado
purchased on 24/05/2020
Translated review
1
/5
★☆☆☆☆
2 weeks waiting for 2 cans of paint when I'm in the 93, 20 minutes from Paris. I find this lamentable. I understand that the circumstances of the confinement made that all turned with slowed down but good on other site whose store is much farther than the Parisian areas I was delivered in 2 days 3 days max. I won't be going through you again to get my material.
Acheteur Vérifié
purchased on 24/05/2020
Translated review
1
/5
★☆☆☆☆
Article does not correspond to my request no response after wanting to ask for explanation .
Acheteur Vérifié
purchased on 24/05/2020
Translated review
1
/5
★☆☆☆☆
After a month of waiting, the order has still not arrived, I understand that due to the exceptional situation that the country is going through, it is taking longer than expected, but the order tracking button does not work and I do not know where exactly my order is. The order was charged after 5 days.
Comprador Verificado
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
I have had to buy from another store and I still have not received the products I bought since April 29th when they were sent to me.
Comprador Verificado
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.
Verified Buyer
purchased on 23/05/2020
1
/5
★☆☆☆☆
Net of emergency covid..... Bad service sloppy and unclear bordering on ridiculous.... Models arrived almost a month after order.... Only positive note undamaged and correct merchandise.... I will not repeat the experience
Acquirente Verificato
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
My second announcement of dissatisfaction. Admitting that the Covid 19 was very disruptive, an order placed at the end of March, debited at the beginning of April, was refused on May 4 by the deliveryman, who noted on the unopened package. Since then, numerous emails to be reimbursed have gone unanswered, the telephone has been cut and I'm out of pocket by more than 200 euros.IT'S REALLY LAMENTABLE FROM 1001 MAQUETTES. They even asked me to take photos of my finished model for their ad and promised a refund within 15 days, letting me believe that the post office hadn't returned the package.
Acheteur Vérifié
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.
Acheteur Vérifié
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
After ordering the model of the Honda 750 Four I received an article of deplorable quality and despite my request for exchange or compensation 1001 Maquettes turned a deaf ear, so without relief of this dispute I will not buy anything from them despite the fact that I was a clie
Acheteur Vérifié
purchased on 23/05/2020
Translated review
1
/5
★☆☆☆☆
Order took a long time to arrive tel tracking very poor
Comprador Verificado
purchased on 22/05/2020
Translated review
1
/5
★☆☆☆☆
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
Verified Buyer
purchased on 22/05/2020
1
/5
★☆☆☆☆
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
Acheteur Vérifié
purchased on 22/05/2020
Translated review
1
/5
★☆☆☆☆
A real scam I placed 2 orders 09.03.2020 ref. NHJGNA48Q tracking TYPFQP200006007 in the amount of 5898 euros and another 08.03.2020 ref 46L166XBH tracking TYPFQP2200006065 FOR AN AMOUNT OF 6198 € NO ONE KNOWS ANYTHING NOR THE PACKAGE ARRIVES NOR THE REFUND OF THE AMOUNT IT IS A SCAM AND WE SHOULD ALL UNITE TO CLAIM AND AVOID THAT THEY DO NOT SCAM ANYONE M
Comprador Verificado
purchased on 22/05/2020
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1
/5
★☆☆☆☆
More than a month ago I placed an order and I still haven't received it. They have written me after a month and tell me that it will take another 34 weeks. Impressive
Comprador Verificado
purchased on 22/05/2020
Translated review
1
/5
★☆☆☆☆
My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
Verified Buyer
purchased on 21/05/2020
1
/5
★☆☆☆☆
My item was shipped 8 days ago and I... My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I'm just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
Acheteur Vérifié
purchased on 21/05/2020
Translated review
1
/5
★☆☆☆☆
Very poor service, practically a scam. I placed an order last April 24 and today 27 days later I am still waiting for them to send it to me despite my constant complaints. They claim to be out of stock of two items but despite having accepted their offer of a credit note (they do not refund the money) I still have not received the rest of the products I bought and paid for.
Comprador Verificado
purchased on 21/05/2020
Translated review
1
/5
★☆☆☆☆
They said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
Acheteur Vérifié
purchased on 20/05/2020
Translated review
1
/5
★☆☆☆☆
They said they had my item in stock i… they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
Verified Buyer
purchased on 20/05/2020