/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
Acheteur Vérifié
purchased on 19/05/2020
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1
/5
★☆☆☆☆
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
Acheteur Vérifié
purchased on 19/05/2020
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1
/5
★☆☆☆☆
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
Verified Buyer
purchased on 19/05/2020
1
/5
★☆☆☆☆
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
Verified Buyer
purchased on 19/05/2020
1
/5
★☆☆☆☆
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
There is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
Acheteur Vérifié
purchased on 18/05/2020
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1
/5
★☆☆☆☆
Ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
Acheteur Vérifié
purchased on 18/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
Verified Buyer
purchased on 18/05/2020
1
/5
★☆☆☆☆
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
Verified Buyer
purchased on 18/05/2020
1
/5
★☆☆☆☆
Hello I can not judge as I have not received anything Cordially Katsaros nico
Acheteur Vérifié
purchased on 17/05/2020
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1
/5
★☆☆☆☆
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
Acheteur Vérifié
purchased on 17/05/2020
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1
/5
★☆☆☆☆
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
Acheteur Vérifié
purchased on 16/05/2020
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1
/5
★☆☆☆☆
Man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
Comprador Verificado
purchased on 16/05/2020
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1
/5
★☆☆☆☆
Lousy! I placed my order on 30042020 and had to contact customer service via their e-mail support to find out that a product in stock at the time of my order (acrylic bright yellow pot 22ml) was no longer in stock when the order was being prepared... it's now 1505 and I still haven't received confirmation of the order modification I had to make in order to hope to receive my parcel one day. This is the first and last time I'll be ordering che
Acheteur Vérifié
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Certainly a lot of products... but very poorly done website! No product details (size, number of pieces, etc.).
Acheteur Vérifié
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
Verifizierter Käufer
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Good service
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Acheteur Vérifié
purchased on 14/05/2020
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1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Still not had the order 2 weeks later. And paid a premium on delivery.�6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Verified Buyer
purchased on 13/05/2020
1
/5
★☆☆☆☆
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Acheteur Vérifié
purchased on 13/05/2020
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1
/5
★☆☆☆☆
The reviews are for 1001 Maquettes, not 1001 Puzzles. Available when ordered, payment taken and still not delivered after almost a month (15042020). I'm not even talking about the 20 euros for Exapac delivery. Taken in charge according to 1001 Puzzles on 7052020 but still not delivered. Packages received in 3 days with Exapac on other products.
Acheteur Vérifié
purchased on 13/05/2020
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1
/5
★☆☆☆☆
Very long delivery. Paid same day but item shipped only 6 days later. Poor packaging, damaged box. And above all, no refund as stated in the return conditions. You only offer a credit note or an exchange. I do not recommend
Acheteur Vérifié
purchased on 13/05/2020
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1
/5
★☆☆☆☆
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Verified Buyer
purchased on 13/05/2020
1
/5
★☆☆☆☆
I join the complaint about the delivery times. They do not answer and the customer service phone jumps you a speech in English and cuts off. Since day 6 they tell me in an email that the order has been shipped.
Comprador Verificado
purchased on 13/05/2020
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1
/5
★☆☆☆☆
After your answer.... if I could put less than a star I would because who are we kidding ???? Small example since everything comes supposedly from your suppliers: on the Tamiya-shop the F4U Corsair Bird cage at 132 is sold 11999 euros and on your site it is at 22499........ almost twice the price and I would add that Tamiya I think does not sell at a loss!!! Which is why I firmly maintain that this is theft, pure and simple.
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
Verified Buyer
purchased on 12/05/2020