Reviews 1001hobbies

I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel

Missing parts in my order

I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon

Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address

The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.

PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.

For a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid

More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous

Incomplete receipt 6 months later

Delivery in 1 month

Order not even available in the catalog

Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.

Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site

I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.

Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.

It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.

The order arrived too late

The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.

Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.

Very long order to arrive. Almost a month.

Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.

Products claimed to be in stock and ultimately that is not the case and we are delivered weeks later. This is not the first time I have had issues with this. Too bad....

Too bad for a first try...!!! More than 40 days to receive an order, and I received a partial order and a commercial gesture at my request. Really unacceptable, when competitors deliver within the week....!!!

Hello, two orders placed for available items. Once validated, the items go into restocking. After many attempts to contact (call, email...) no news. A second order for available items to keep my son waiting. Same, once validated, the items go into restocking... I finally manage to contact to get at least part of the first order finally available... The others are expected to arrive on June 10. Once these two items arrive, both orders are considered delivered when they are not. Difficult to contact someone... Still waiting for the remaining items... Bad customer experience...

Incredibly slow and...incomplete delivery! B A

I want to return the item and they are not responding. The phone doesn't work, it rings and cuts off and they don't respond to the email.

Two months waiting for an order. Until I threatened to take legal action, they didn't send it to me, and they said it wouldn't be available until a month and a half later.

Delivery time announced at order: 2 weeks. Actual delay: 1 month. My package took 1 month to arrive, and the first order was lost.

Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.

Delivery time too long

The return procedure is terrible. In the email correspondence with customer service, I receive generic replies that do not address the email I sent. My package has been with them for a week now, and I still haven't received my money back, and they do not respond to my emails. Do not buy here!

HORRIBLE DELIVERY HORRIBLE CUSTOMER SERVICE FRAUD TO CLIENT RETAINING MONEY FROM CLIENT

Great your team 👌⭐️⭐️⭐️⭐️🍀☀️🌠 thank you for your kindness

Failure to meet the announced deadlines by a large margin: order placed on April 15, delivery scheduled for April 25 according to the announced deadline on the site, actual receipt on June 2 after phone calls and emails to get precise information. This spoils everything. The order arrived in good condition and complete.

I ordered four Heavy Lokhust Destroyers at the end of January on this site, after four months without receiving my order I ask for a solution, I am told that there are only two in stock and I am offered to send me those and refund the other two. I quickly receive my order, no problem, surprise, there is only one inside. No response to my email requesting explanations. I paid for 4 figurines, I received one. I am sorry but I am more than disappointed.

4 weeks to have products that are supposed to be in stock. Another dropshipping company?

Delivery takes a month and a half, with no summary upon receipt and incomplete. Only after complaint do they admit the unavailability of a product and promise a refund that I am still waiting for. Intolerable business practice. I am waiting for my refund.

Delivery time to be reviewed

Order placed on April 9 and despite a reminder, I only received half of my order. I am really disappointed and not ready to place another one.

2 weeks delay for shipping and missing product. "Delivered today" they say.