/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order appears as Delivered and I have not received it, I have tried to contact several times without success. A total scam!
Antonio C.
purchased on 15/04/2024
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Answer from 1001hobbies
We deeply regret the experience you had with your order. We understand your frustration and sincerely apologize for any inconvenience this may have caused you. As a result of the difficulties with the receipt of your order, we have issued a credit note for the value of your purchase. This credit can be used for a future order on our site, and we hope that this will be able to offset some of the inconvenience you have experienced. We would like to assure you that we take your feedback very seriously and are actively working to resolve this situation and prevent it from happening again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you and rectify this situation to the best of our ability. Again, please accept our sincerest apologies for any inconvenience this may have caused you.
1
/5
★☆☆☆☆
The first order, 1 month ago, at the drop off point I received the package completely open and the contents damaged. Notified 1001Hobbies of this. Told them I do not find it acceptable. Yesterday picked up the second order at the issue point, again the same thing again took pictures in front of the employees. So despite warnings on my part that I would not accept it a second time it happens again. It was my last order at 1001Hobbies. In the 60 years I have been modeling, this is my worst experience ever
Henk M.
purchased on 24/04/2024
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Answer from 1001hobbies
Hello Mr. Menke, Thank you for your message. What you do not mention is that the box was indeed damaged. However, after your conversation with customer service, you did not want to return the product because the model was not damaged. Moreover, we offered you compensation, which you refused. We have therefore closed the dispute, assuming you would have understood that, despite the care we take with packaging, carriers can unfortunately be a bit delicate with packages. Once again, our apologies. 1001hobbies
1
/5
★☆☆☆☆
They sent the package to an address that I had not given. I asked several times to change it to the correct one. At first they stated that they would correct it, but then they did not change it, so they were also making fun of me. I had to travel 15 kilometers and three quarters of an hour in traffic to pick up the package. real bullying! I will not purchase from them again.
Giovanni M.
purchased on 15/04/2024
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Ordered goods never received asked for a refund after 2 months even that not received a site to block and avoid at all times. these people should lock them up and throw away the key Pure scam.
Verbist F.
purchased on 13/11/2023
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
For the navigation and the delivery..nothing to say all is well.. concerning the ordered product..it is below all..really not satisfied..to see what will propose me 1001 hobbies
Jean Jacques L.
purchased on 27/03/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
1
/5
★☆☆☆☆
I ordered some paints and tools for a scale model and I got a Mario Kart Carrera Go instead.
Roberto Z.
purchased on 03/04/2024
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Answer from 1001hobbies
I fully understand your disappointment in receiving the wrong item. We sincerely apologize for this error. We have taken note of your situation and have already contacted you to promptly exchange the product and rectify the error. Your satisfaction is our priority and we are doing everything possible to resolve this situation as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
One product arrived broken due to poor protection during packaging, they do not replace it.
Roque M.
purchased on 08/04/2024
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1
/5
★☆☆☆☆
Very bad not even 1 star i don't recommend it at all
Marie-francoise D.
purchased on 08/03/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Statue Arrived broken emailed them,they said they would get back to me 6 weeks later they have stopped emailing back terrible customer services will never use them again
Thomas F.
purchased on 21/02/2024
Answer from 1001hobbies
We are truly sorry to hear about your experience. It's disappointing to hear that your statue arrived broken and that you haven't received a satisfactory response from our customer service team. Please accept our sincerest apologies for any inconvenience caused. We take issues like this very seriously and would like to make things right for you. Your satisfaction is important to us, and we want to ensure that we resolve this matter to your satisfaction.
1
/5
★☆☆☆☆
1.5 month ago placed order of marker blocks incl markers. After a few weeks I received only the pens and the blocks were missing. Had to contact them a few times, only to be told that they were no longer available. Finally I received a return label and immediately returned the pens. Now 1.5 months later I still have not received my money back. The product is still for sale in the webshop. Very disappointed!
Hup Hotel A.
purchased on 02/03/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
The only company that never makes a mistake!!! As proof, every other item is delivered wrong and their explanation, barely veiled, is either the deliverer or the dishonest customer!!! But not them! But not them ! 14,90€ for big sums...
Pascal M.
purchased on 08/03/2024
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Answer from 1001hobbies
Dear Pascal We have read your message and would like to express our deepest appreciation for taking the time to share your concerns with us. We fully understand your frustration and would like to assure you that we take every customer comment very seriously. Customer satisfaction is our top priority and we are deeply sorry that your shopping experience did not live up to your expectations. We would like to assure you that we do our utmost to guarantee the quality of our products and their delivery in the best possible conditions. We are aware that errors can occur, despite our best efforts, and we are here to rectify any situation that does not live up to our standards. We are also aware that customer satisfaction is not just about product quality, but also about the way problems are handled. Your comment about our response to delivery incidents is well noted, and we will work to improve our communication on this subject. We would like to assure you that we remain at your disposal for any questions or complaints you may have. We are here to offer you the best possible service and to rectify any errors as quickly as possible. Once again, thank you for your feedback and please accept our sincerest apologies for any inconvenience this may have caused.
1
/5
★☆☆☆☆
Unfortunately I cannot give a good rating. After several attempts by email, it was not possible to deliver to my delivery address, although I was promised my change by email. Had to pick up my order with much effort at an unknown delivery address. In addition, I have pointed out that I am severely disabled. I will not order again, unless hell freezes over....
Dirk R.
purchased on 26/02/2024
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Answer from 1001hobbies
Dear Customer, We are deeply sorry to learn of your unsatisfactory experience with our delivery service. Your experience did not meet our high standards for customer service, and we sincerely apologize for any inconvenience this may have caused. We understand the importance of delivering your orders to the address provided and regret any misunderstandings or errors in the delivery process. Your feedback is valuable to us and we will investigate this situation to ensure appropriate action is taken to ensure this does not happen again in the future. We would also like to apologize for any inconvenience caused by having to pick up your order at an unexpected delivery address, especially given your situation. Your comfort and satisfaction are of the utmost importance to us and we sincerely regret any stress or difficulty this may have caused. We understand your decision to no longer order from us and we respect your choice. Should you change your mind in the future, we would welcome the opportunity to regain your trust and provide you with a positive shopping experience. Yours sincerely,
1
/5
★☆☆☆☆
Long delivery times are fine. If the buyer knows this BEFORE placing the order, there's no problem - the purchase is made with full knowledge of the facts. I find it very regrettable to be informed of the delivery time AFTER payment of the order, and moreover by messages that do not indicate any date. Yours faithfully
Frédéric L.
purchased on 16/03/2024
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Answer from 1001hobbies
Dear Customer, Thank you for your feedback and we fully understand your concern regarding the communication of delivery times. We sincerely apologize for any confusion or frustration this may have caused. We take your feedback very seriously and are committed to improving our communication process to ensure complete transparency from the very beginning of your shopping experience. Your satisfaction is our top priority. We are currently working on solutions to inform our customers of delivery times from the moment they place their order, ensuring a smoother and more transparent shopping experience. In the meantime, we invite you to contact us directly with any questions or concerns you may have about your order. We're here to help and to provide you with the best possible service. Once again, please accept our sincerest apologies for any inconvenience this may have caused. We greatly appreciate your feedback and patience as we work to resolve this issue.
1
/5
★☆☆☆☆
Delivery much too late and then also wrong article delivered Poor communication with English speaking staff
Jos V.
purchased on 20/03/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
My questions have not been answered and due to incorrect delivery I have not yet received any feedback on the exchange, what happens next?
Christian S.
purchased on 08/03/2024
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
1
/5
★☆☆☆☆
Bonjour, ca ne sert a rien de donner son avis, vous ne les lisez pas !!!!!!!!! I have an order that was delivered to me in partial since late January, no news from your company have you an explanation ??????????????
Pascal G.
purchased on 08/03/2024
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Answer from 1001hobbies
We sincerely apologize for the inconvenience you have experienced with your order. We understand your frustration and are committed to resolving this issue as quickly as possible. We have indeed tried to contact you on several occasions to discuss the situation and provide you with a detailed explanation, but unfortunately we have not received a response from you. We are sorry if our efforts to contact you have not been successful. We assure you that we are actively working to resolve the problem with your order and will keep you informed of any developments... Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to call us directly. Sincerely yours
1
/5
★☆☆☆☆
I had requested home delivery not to the stationery store
Alberto B.
purchased on 21/03/2024
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Answer from 1001hobbies
We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding
1
/5
★☆☆☆☆
They did not deliver my order, after days waiting for a solution I have no answer, I do not recommend this site at all, you claim and if you call they answer in English and do not speak Spanish, the response mail is null to your claims, thank goodness it was a small order and I will not lose much money, because for me it is already lost.
Abel Z.
purchased on 06/03/2024
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Answer from 1001hobbies
We sincerely regret the inconvenience you experienced with your order. We understand your frustration and apologize for any delay or miscommunication you have experienced. We take your situation very seriously and are committed to resolving this issue quickly and to your satisfaction. Our goal is to provide quality service and ensure full customer satisfaction. We look forward to the opportunity to prove to you that we are capable of doing so. Thank you for your understanding
1
/5
★☆☆☆☆
Worthless webshop! After two weeks of waiting, my order has still not been shipped even though it is indicated to be in stock. The e-mail is not responded to and when I call I get an English speaking person on the phone (probably outsourced customer service). Can't cancel the order on the website or by phone because they first have to 'investigate' what went wrong. In short, worthless order here NEVER again. Now just hope I get my money back.
Matthijs D.
purchased on 13/03/2024
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Answer from 1001hobbies
Dear Customer, We are very sorry to hear that you experienced problems with your order. As a French online store, we always strive to provide high-quality customer service, and we deeply regret that your experience did not meet your expectations. We want to assure you that we take your concerns very seriously and will immediately investigate what happened with your order. We will do our best to correct this mistake and we hope to regain your trust again in the future. If you have any further questions or comments, please do not hesitate to contact us directly. We are ready to assist you. Kind regards,
1
/5
★☆☆☆☆
It took 17 days to send me the product.
Victor H.
purchased on 20/02/2024
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Answer from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
1
/5
★☆☆☆☆
A fuir does not want to cancel orders and sends products 3 months after official release 0/5*
Jeremy C.
purchased on 11/11/2023
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Answer from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
1
/5
★☆☆☆☆
Too much waiting!
Johakim S.
purchased on 18/10/2023
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1
/5
★☆☆☆☆
NOT VERY WELL DISAPPOINTED
Joel R.
purchased on 22/02/2024
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1
/5
★☆☆☆☆
I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.
Michael F.
purchased on 19/02/2024
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1
/5
★☆☆☆☆
Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.
Anne O.
purchased on 30/01/2024
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1
/5
★☆☆☆☆
Product arrived broken sent 2 emails no response
Antonella F.
purchased on 25/01/2024
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1
/5
★☆☆☆☆
Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.
Henrik B.
purchased on 07/01/2024
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1
/5
★☆☆☆☆
I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!
Jean-paul L.
purchased on 06/03/2024
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1
/5
★☆☆☆☆
The box containing the figures was half open and broken and one figure was missing.
Adrian G.
purchased on 29/02/2024
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1
/5
★☆☆☆☆
It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job
Fausto C.
purchased on 13/02/2024
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.