Reviews 1001hobbies

The thing about these people is a joke. They send me an open product with a missing component, I claim for them to send me an unopened product, they reply that they do not have stock and it is out of stock and that they will see if they can find another supplier to send me that component. If we look at the return policy of the company, it clearly indicates that if a package is open they do not accept it, but nevertheless, they do send an open and incomplete one. And when I get serious and tell them that I want to make the return and recover the full amount of money, they answer me that ok, they accept the return but that the transport is on my account. Unbelievable. At the moment I order the bank to return the charge of the card and I will send them the product if they bear the transport costs. It is a problem generated by them.

Do NOT order anything from this company. I ordered some model paints on 12/27/24 and received a used, EMPTY, folder on 1/10/25. Had to email them twice to get a response for a refund and now I have to complete and sign an affidavit and wait for an investigation. Horrible service, stay far away from this company.

I bought a body for an RC car and not only I got something totally different, but all I have problems to change and send me the body. Trying to talk to them by phone is mission impossible and the shipment has to be by Correos or you have to go to get it yourself!!!! Never again!!!

I am very dissatisfied. Delivery guaranteed according to the site before Christmas . Delivery on January 10th . I can hear in this period that there are delays but do not guarantee your deliveries to continue to take orders knowing that you can not meet your commitments. In short, once the delivery has been made, no apologies and nothing. I ask for a gesture for the delay (I could have cancelled the order or sent it back) and then they send me an e-mail offering me (with an e-mail explaining my good luck) 5 euros as a voucher on a future order (my order was 110 euros). Who are they kidding? I don't panhandle, so I'll leave you your 5 euros and buy my figurines elsewhere.

They lie about the shipping date. A shame that you have to pay so much and then they are a week late.

Not clear enough

Refusal to take back faulty product

Poor packaging, 2 models broken, soap not used.

2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem. So my first and last order with you.

Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.

Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....

2 errors on the part of 1001hobbies, 2 times received the wrong items and PARTIAL refund! unacceptable.

You should not sell VALOM Company models that are badly made and incomplete.

Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.

In the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.

The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.

I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!

Ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers

Model far too complicated to assemble!

The order received is not the product ordered

Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more

It took ages to send the order!

Shipping took 16 days. Vehicle box cover broken. Vehicle with damaged front end and chipped paint. I would provide photos but I don't know how to proceed.

I made a mistake in my order and the next day it was totally impossible to contact them to change it, both by email and by the Customer Service phone. I was calling within their schedule every 10-15 minutes and they never picked up the phone. I sent three emails and they answered me after 4 days, when the complete order had already left their warehouse. Now I have to make the return from Spain and pay the shipping costs. Very disappointed with the customer service.

Delivery out of time product not in conformity and no contact possible

I can't stand being asked my opinion anymore.

Order from 15/09 only now received. After few emails no communication. As a self-employed person I really needed this article. You have lost me as a customer. Dig really can not !

The order received does not correspond to the order placed

Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.

I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed. Thank you in advance for your prompt reply. Sincerely M.VELOU

They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.

I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.

Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.

I did not receive the order I wanted.

24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.

2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them

More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!

Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.

Ignored my request to cancel the order.

I did NOT receive part of the order for anything else paid for!!!