/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Incomplete parcel. No reply to complaint e-mail.
Julien N.
purchased on 04/09/2024
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Answer from 1001hobbies
Thank you for sharing your feedback. We are sorry to hear that your package was incomplete. However, we would like to inform you that we have responded to your request via e-mail. If you require any further assistance, please do not hesitate to contact us again, and we will be happy to help! Thank you for your understanding.
1
/5
★☆☆☆☆
One of the two products is missing. No return from the seller.
Jerome J.
purchased on 17/08/2024
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Answer from 1001hobbies
Hello ! Thank you for taking the time to send us your feedback. We've responded to your request from early September, and we're here to help. To help us resolve this small issue, please don't hesitate to send us an e-mail at [email protected]. We look forward to assisting you!
1
/5
★☆☆☆☆
The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.
Anthony B.
purchased on 17/08/2024
Answer from 1001hobbies
I'm truly sorry to hear about your experience with your order. This is not the standard we aim to uphold. Your feedback regarding the packaging and the shipping mishaps is very important to us, and we appreciate you bringing this to our attention.
1
/5
★☆☆☆☆
Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...
Gabriele R.
purchased on 06/09/2024
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Answer from 1001hobbies
We sincerely apologize for the inconvenience and want to let you know that we have received your request. We are handling your case and will do our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us.
1
/5
★☆☆☆☆
It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store
Jose Carlos M.
purchased on 28/06/2024
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Answer from 1001hobbies
We sincerely regret the experience you had with your order. Sometimes delays can occur for reasons beyond our control.
1
/5
★☆☆☆☆
Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.
Vicent S.
purchased on 23/08/2024
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Answer from 1001hobbies
Your order has been split. The rest of the missing items, including the decals and the model, will be shipped to you this week. We apologize for any inconvenience caused and remain at your disposal in case you need us.
1
/5
★☆☆☆☆
I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.
Pau V.
purchased on 14/07/2024
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Answer from 1001hobbies
We are sorry to hear that you had problems with your order and that the response took so long. We appreciate your patience and are here to help. If you need immediate assistance, please feel free to contact us again via this email or give us a call, and we will be sure to address your request as soon as possible. Thank you for your understanding.
1
/5
★☆☆☆☆
Package very badly packed
Sebastien K.
purchased on 08/09/2024
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Answer from 1001hobbies
We're sorry to hear that your parcel was very poorly packed. Please be assured that we are taking your request into account and will work to improve this aspect. Thank you for letting us know!
1
/5
★☆☆☆☆
Waited a month for a damaged figure
Raphael L.
purchased on 02/08/2024
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Answer from 1001hobbies
We are very sorry that your figurine has arrived damaged. Please send us photos of the damage to our e-mail address so that we can resolve the incident quickly. We want to make sure that you receive a suitable solution and apologize again for the inconvenience.
1
/5
★☆☆☆☆
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
Florence T.
purchased on 30/06/2024
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Answer from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
1
/5
★☆☆☆☆
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
Eric S.
purchased on 09/08/2024
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Answer from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
Laurent L.
purchased on 20/07/2024
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Answer from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.
1
/5
★☆☆☆☆
Delays of several months on products advertised as being in stock.
Vincent L.
purchased on 08/06/2024
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Answer from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Catastrophe I paid and ordered 2 yellow fiat 500 after more than a month I rrceive only 1 fiat 500 and not the good one a tunning .I rang 3 times always pad of answer it is really inadmissible!!!!!! I wrote several emails and no response I want or my 2 fiat ordered or refund!!!!!!!
Giancarlo I.
purchased on 20/06/2024
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Answer from 1001hobbies
We are very sorry for this frustrating situation. We understand your dissatisfaction and are committed to resolving this issue quickly. In order for us to help you effectively, please contact us directly at [email protected] with all the information concerning your order. We promise to resolve this situation as quickly as possible. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
My order is wrongly delivered and very bad communication
Jörg H.
purchased on 17/07/2024
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Answer from 1001hobbies
Thank you for your feedback. We apologize for the incorrect delivery and the inconvenience caused by the communication. Your request has been processed via email and we have already contacted you to resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
1
/5
★☆☆☆☆
Not good !!! The packaging was not good so the item arrived damaged
Natascha E.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your item arrived damaged due to inadequate packaging. We understand your disappointment with this. An email has been sent to our team to resolve the issue as soon as possible. We will take all necessary steps to rectify this situation and ensure that this does not happen again in the future. We sincerely apologize for this inconvenience. If you have any further questions or need additional assistance, please contact us directly. Thank you for your understanding and patience. Yours sincerely,
1
/5
★☆☆☆☆
Very poorly protected figurine, the box arrived very damaged in addition to a not very fast delivery time. A real shame, I don't recommend it at all.
Sophie C.
purchased on 05/07/2024
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Answer from 1001hobbies
We are very sorry to hear that your figurine arrived poorly protected and that the box was badly damaged. Furthermore, we understand that the delivery time was not up to your expectations. We have taken note of your concerns and have sent you an e-mail with our apologies. We understand your disappointment and thank you for your understanding. Your satisfaction is very important to us and we will do our utmost to resolve this situation to the best of our ability.
1
/5
★☆☆☆☆
You're very anxious to know what I think. You even asked for it before the delayed dispatch of this order. I've sent you e-mails to which I've received no reply. I believe that customer contact is essential. So look for my messages and you'll see what I think of your company. I don't have time to waste, and for this kind of question, you've found me!
Christiane D.
purchased on 26/06/2024
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Answer from 1001hobbies
We would like to inform you that we have indeed sent an e-mail in response to your messages. It is possible that our reply has gone to your spam folder. Please check your inbox and your spam folder. We take communication with our customers very seriously and deeply regret this situation. We apologize for the inconvenience and thank you for your understanding and patience.
1
/5
★☆☆☆☆
Your company does not respond to my written COMPLAINT for a purchase of 9 jars more than 3 weeks ago!!!
Bruno B.
purchased on 15/06/2024
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Answer from 1001hobbies
Thank you for your message and we apologize for this incident. We have received your written complaint and have taken immediate action to resolve this issue. An e-mail has been sent to you to discuss the options available to rectify the situation. Sincerely
1
/5
★☆☆☆☆
Not received my order in full
Jean-michel F.
purchased on 03/06/2024
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Answer from 1001hobbies
Dear Customer , We are sorry to hear that you have not received your order in full. We have sent you an e-mail asking if you would prefer to receive a credit note or a refund for the unavailable product. Could you please check your mailbox and let us know your choice? This will enable us to resolve the situation as quickly as possible. We sincerely apologize for this inconvenience and thank you for your understanding. If you have any further questions or concerns, please don't hesitate to contact us. We're here to help! Thank you and see you soon!
1
/5
★☆☆☆☆
Newsletter spam, delivery time was ambiguous
Oliver H.
purchased on 29/05/2024
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Answer from 1001hobbies
I apologize for the confusion regarding the delivery time mentioned and for any inconvenience this may have caused. We take your feedback very seriously and will rectify the situation to avoid any confusion in the future. I will also be unsubscribing you from our newsletter with immediate effect. If you have any further concerns or need additional support, please feel free to contact us directly. Thank you for your understanding and patience.
1
/5
★☆☆☆☆
Very bad packing not in conformity Missing part impossible to assemble the model fascicle already used after several sending of email and telephone call no answer A model of a value of 124 euros Disgraceful I do not ask for a refund however a simple exchange I advise against any order at your risk and peril
Acheteur Vérifié L.
purchased on 16/06/2024
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Answer from 1001hobbies
We are very sorry for your experience. Unfortunately, we have not received an email from you to date. In order for us to resolve this issue as quickly as possible, could you please send us photos of the affected items to [email protected]. We understand your frustration and are committed to finding a satisfactory solution for you. Thank you for your understanding and cooperation.
1
/5
★☆☆☆☆
Good, prompt delivery
Rick W.
purchased on 28/05/2024
Answer from 1001hobbies
Thank you for your positive feedback on the fast delivery! We are delighted that everything went smoothly. If you have any further queries or need any additional assistance, please do not hesitate to contact us. We'll do everything we can to make sure your next experience is a 5-star one. See you soon in our online shop! Best regards, The 1001 Hobbies team
1
/5
★☆☆☆☆
When you are being pestered with an order for 11 months, ... have you paid for it (PayPal), send proof, ... they are going to make them especially for you, ... what did you order? We did not find the order number you indicated, ..., give us the account number and we will return the money, but it was never a transfer, all this after many mails, writings on your page, phone call to the number 91...., with a service like this, how can you evaluate the experience? If it would have happened to you, what would be your comment?
Sergio G.
purchased on 17/05/2024
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Answer from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] to resolve this issue. Best regards, The 1001 Hobbies Team
1
/5
★☆☆☆☆
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
Thierry R.
purchased on 01/02/2024
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1
/5
★☆☆☆☆
I've already explained everything in the last e-mail.
Simone P.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
Alessio M.
purchased on 15/04/2024
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Answer from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
1
/5
★☆☆☆☆
Sloppy shipping. Received very late
Willem L.
purchased on 25/05/2024
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Answer from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
1
/5
★☆☆☆☆
Item did not arrive for unknown reasons, apparently returned to sender.
Jean W.
purchased on 01/06/2024
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Answer from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
1
/5
★☆☆☆☆
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
Gaëtan H.
purchased on 01/06/2024
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Answer from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.