Reviews 1001hobbies

Information about the backlog had to be inquired

Almost 2 weeks after ordering still nothing received.

I ordered by choosing express delivery, but my order arrived a week late, without any warning. I contacted customer service to request a refund, but I never received a response. You are here to do business, but with this lack of seriousness you have just lost a customer. Very disappointed by this lack of professionalism and communication.

Delivery went wrong. Package "is stuck somewhere" Not delivered after 14 and no more updates

Informally, the order does not arrive on time

2 months to receive a package for Christmas. I took the lead and 2 months later still nothing.

Order placed on November 24. Delivery on December 16 of a package containing an item that has nothing to do with the requested product. Unsuccessful call to the number mentioned on the site which does not work. Sending a detailed complaint email with photos that remains unanswered. No need to say more.

You are scammers, you neither send me the order nor refund my money, it is a shame that there are people like this.

I have been waiting for my order for three months and they still haven't given me a solution. They are pathetic. Don't buy from this store. Out of ten orders placed, this is the third time I have problems and they are also very expensive. No one responds here. And they don't refund my money.

Avoid...

Not only did my order from December 1st leave late, but it arrived today, December 19th, at a pickup point that I did not choose, even though I informed 1001hobbies twice that I would be absent starting today. When I return, my order will no longer be available.

I did not receive all the products! And that after 7 weeks of delivery time!!!

Order from October, should arrive around December 22 after numerous requests for a shipping date.

This or that order I ordered something and I received something completely different and you can't even talk to anyone about returning the product, please send me who I can contact to return the product.

Site too expensive

Never ever order again. Absolutely not recommend

Too long waiting time for the ordered goods (longer than a week!). After the invoice was received and a DHL tracking number was assigned to the shipment, it has now been 3 days and the transport service still hasn't picked it up! Unbelievable!

Disappointed, out of stock, opened package, damaged and miniature disappeared in the chronopost locker

I ordered 2 airplanes, but in the box there was only 1 airplane. I have Tu 134 and I am missing Ilyushin 62!

More than two months waiting for delivery and after claiming several times they delivered the order wrong, the items I bought did not arrive correctly, one item was missing and another arrived duplicated. A disaster, I will not buy or recommend this site again.

Horrible, terrible customer service, I received a broken model and after weeks waiting for a response they do not answer anything, they do not care, they do not give options, horrible, I will never buy again.

I ordered 1:35 scale airplane stickers and they sent me some of 1:48 scale. I am not satisfied and request that you send me the correct ones please. I will return the ones I have. Thank you.

Terrible, does not respond to my messages !!!!!! And still waiting for a refund for a figurine canceled by them as well !!!! I feel like there are robots responding.

Just good!

My order has not arrived yet

You buy something they say they have in stock and it's a lie, they order it from their suppliers and in summary, it takes more than a month for the package to arrive. I bought an item on 11/24/25 with shipping on 11/25/25 and as of today 12/18/25 I have not received it, they shipped it on 12/16/25 but since that day the shipment has not moved, a complete disappointment. I will not buy anything here again.

Order and response to questions take way too long. No money-back guarantee. Not worth repeating.

I still haven't received my order. And there is no response to my email.

Very bad opinion, not arrived yet

Worst online store for hobby items From 3 orders: one of them is incomplete (missing items), another never arrived (got charged for delivery and waiting for the other half of a refund) and another item pre-ordered 1 year and got told that I will not receive it (0 compensation or refund) Best to try your luck with other stores

Apart from the delay in sending it, since I bought it and it was available, then they say they have to order it, so about 15 days of waiting in addition to shipping. I asked earlier by email if they were in Spanish, they replied weeks later that yes and I received the games with everything written on the boxes in French. I will not buy from this store again, if I had wanted it in French, I could have had it from Amazon the next day at home.

Fatal, the glue was missing and instead of apologizing and sending it, they sent me a form with threatening French legislation that does not apply to me because I am Spanish, in which they asked me for a sworn statement. For a glue. The level of shabbiness has acquired a new meaning.

The article came defective and they did not respond to me. Terrible service and poor communication

My order has not yet arrived.

The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards

No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.

Terrible

Package not shipped on time, customer service unreachable, no order tracking

Item ordered at the beginning of August for a birthday and received at the end of December...

When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you