/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
Francesco M.
purchased on 02/12/2024
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3
/5
★★★☆☆
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
Viktoriya S.
purchased on 23/10/2024
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2
/5
★★☆☆☆
Online availability should be updated abruptly, so that people's time would not be wasted.
Luca D.
purchased on 09/11/2024
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3
/5
★★★☆☆
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
Stefan G.
purchased on 12/11/2024
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3
/5
★★★☆☆
Very slow. OK if you're not in a hurry.
Serge P.
purchased on 27/11/2024
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Answer from 1001hobbies
We apologize for the delay. If you would like to discuss this issue, please do not hesitate to contact us at [email protected]. We do our utmost to improve the speed of our service.
3
/5
★★★☆☆
As slow as ever...
Serge P.
purchased on 25/11/2024
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Answer from 1001hobbies
We're sorry to hear about your delay. If you have any questions regarding delivery, please do not hesitate to contact us at [email protected]. We will do our best to improve your experience.
3
/5
★★★☆☆
This is not an opinion, but a statement!
The model has been in storage for a very long time! Considerable damage to the box! I don't know what there is not to understand!
There will be no more news from.
Herbert N.
purchased on 09/11/2024
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2
/5
★★☆☆☆
Received without paint, glue or brushes
Franck G.
purchased on 12/11/2024
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Answer from 1001hobbies
Hello, thank you for your feedback. Please note that models are never sold with glue, and brushes are not included with these products. This information is clearly indicated on our website. We remain at your disposal for any further questions and wish you an excellent day. Best regards, 1001hobbies
3
/5
★★★☆☆
It should be possible to select time slots for delivery with a hand-delivery driver.
Pat C.
purchased on 21/11/2024
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Answer from 1001hobbies
Thank you for your suggestion. We understand how helpful it would be to be able to choose time slots for delivery, especially when it comes to hand delivery. We will pass your comment on to the team in charge to evaluate this option in the future. We appreciate your input and look forward to continuing to improve to provide you with better service.
3
/5
★★★☆☆
I only received part of my order!
Patrick G.
purchased on 13/11/2024
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Answer from 1001hobbies
We apologize for this inconvenience. To resolve this as quickly as possible, please contact us at [email protected]. We'll take care of everything!
3
/5
★★★☆☆
Product arrival a little late
Florian P.
purchased on 13/11/2024
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Answer from 1001hobbies
We are sorry that your product arrived later than expected. We are doing everything we can to improve our delivery times. Thank you for your patience and understanding, and we hope the rest of your experience was satisfactory.
3
/5
★★★☆☆
No opinion
Pieter K.
purchased on 07/11/2024
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3
/5
★★★☆☆
It took a while but overall the book arrived damaged on the covers in many places.
Alejandro M.
purchased on 07/11/2024
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Answer from 1001hobbies
We are very sorry to hear that the book arrived damaged, especially on the covers. This is not what we expect for our products and we are taking note of your experience to improve our packaging. We thank you for bringing this to our attention and we will work to prevent this from happening again. If you need a solution, please let us know.
3
/5
★★★☆☆
High shipping costs and several weeks to delivery
Arnold D.
purchased on 21/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We understand that shipping costs and delivery times can be disappointing and we are constantly working to improve these aspects to better meet your expectations.
3
/5
★★★☆☆
Delivery takes way too long
Fred B.
purchased on 21/11/2024
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Answer from 1001hobbies
We are sorry that the delivery took longer than expected. We understand that this is annoying and would like to help you resolve the issue.
2
/5
★★☆☆☆
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
Pieter K.
purchased on 04/11/2024
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Answer from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
2
/5
★★☆☆☆
Three-month wait for delivery
Eric D.
purchased on 09/10/2024
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Answer from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
3
/5
★★★☆☆
Moderate
Leo R.
purchased on 29/10/2024
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3
/5
★★★☆☆
Shipped very quickly, but received a cardboard box damaged on one side, without damaging the merchandise. The model is made entirely of plastic, which doesn't seem to be very high quality - to be seen once assembled!
Marie T.
purchased on 25/11/2024
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Answer from 1001hobbies
Thank you for your return! We're delighted that the goods were undamaged, despite the damaged cardboard box. As for the quality of the model, we hope that once assembled, it will better meet your expectations. Please do not hesitate to let us know your impressions after assembly. We'll be happy to answer any questions you may have.
3
/5
★★★☆☆
Not always clear on website.
Shipping took a long time. Could be due to crowds. But a work remains kang
Elzo S.
purchased on 21/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We understand that the website can sometimes not be completely clear and we take your comment to heart to improve this. Regarding the long shipping, we do our best to minimize delays due to crowds, but we understand that it can be annoying. We hope you will have a faster experience next time. Thank you for your patience!
2
/5
★★☆☆☆
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
Angeles D.
purchased on 08/11/2024
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Answer from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
3
/5
★★★☆☆
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
Maria Jesus C.
purchased on 22/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
3
/5
★★★☆☆
Site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
Hub R.
purchased on 11/11/2024
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Answer from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
3
/5
★★★☆☆
It's hard to get a product exchanged.
Pierre S.
purchased on 16/10/2024
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Answer from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
2
/5
★★☆☆☆
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
O V.
purchased on 13/10/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
3
/5
★★★☆☆
Website is fine
Paul D.
purchased on 21/10/2024
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Answer from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
2
/5
★★☆☆☆
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
Simon B.
purchased on 30/10/2024
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Answer from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
2
/5
★★☆☆☆
Another order that takes over a month to arrive...
Philippe D.
purchased on 29/10/2024
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Answer from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
2
/5
★★☆☆☆
Significantly more expensive than other suppliers, longer delivery times.
Michel H.
purchased on 17/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
3
/5
★★★☆☆
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
Claude M.
purchased on 24/10/2024
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Answer from 1001hobbies
We apologize for this disappointing situation. It can happen that an item in stock is quickly sold out due to high demand, resulting in a delay in restocking. We are working to improve our stock management to avoid such inconveniences in the future. Thank you for your patience and understanding.