/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The product conforms, but the shipping would be much better with Mondial Relay, for example, which doesn't change the drop-off locations at the last minute, forcing you to travel many kilometers, and the very inadequate packaging means that the box arrives crushed. Can be improved.
Eric M.
purchased on 10/12/2024
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3
/5
★★★☆☆
I didn't quite understand the quality of the product. And so I thought it was an evocation of leather. The only positive thing is that it's done in a decent way, but on the other hand it doesn't correspond to what I wanted and what was presented to me in seduction.
Alain A.
purchased on 20/12/2024
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2
/5
★★☆☆☆
Delivery time too long
Franck B.
purchased on 07/12/2024
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Answer from 1001hobbies
Hello Sir, We sincerely apologize for the delay in processing your order. The products Decal Grumman F-14A Tomcat VF-103 and Decal Lockheed F-117A Chasseur Furtif were ordered directly from our supplier in England. Unfortunately, they cannot be delivered in less than 4 weeks. This information is clearly indicated on each product sheet. We hope you understand our position and apologize once again for this incident. Sincerely, The Customer Service Team
2
/5
★★☆☆☆
The items were well packed and in good condition upon arrival although neither kit was shrink wrapped. The order took almost a month to arrive. I did not realize the kits were coming directly from Europe. The price was not low enough to justify the long lead time. Tracking information from France was vague at best.
Mitch B.
purchased on 29/11/2024
3
/5
★★★☆☆
Shipment corresponds to the order but delivery times are particularly slow!!!!
Christophe C.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times were not up to your expectations. We understand that this can be frustrating and we are doing our best to improve these times. Thank you for your patience and see you soon!
2
/5
★★☆☆☆
The products arrived as ordered Too bad it took a month to receive them and it was not specified when ordering (04.12-23.12) It was also not specified that the products were not in stock
Nicole P.
purchased on 01/12/2024
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3
/5
★★★☆☆
This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.
Steven H.
purchased on 25/11/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
2
/5
★★☆☆☆
Very good everything. Unbeatable treatment and good products
Jose F.
purchased on 26/11/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2
/5
★★☆☆☆
They made a mistake with the order...
Juan José C.
purchased on 11/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3
/5
★★★☆☆
The stated delivery time was incorrect: Instead of one week, I had to wait four. However, the customer service and packaging were excellent.
Manuel E.
purchased on 20/11/2024
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3
/5
★★★☆☆
Order received but took more than a week. Packaging was torn but fortunately everything was still in it.
Ea B.
purchased on 12/12/2024
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2
/5
★★☆☆☆
Order 29/11, still to be delivered (23/12). Not exactly speedy...
Vassilis M.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello, We sincerely regret your experience and apologize for the delay. It is important to note that our site distinguishes between two types of availability: "Available - Shipped today": These products are in stock on our site and ready for immediate shipment. "Available": These products are in stock with our supplier and require a prior order before being dispatched. In busy periods, lead times for these products may be extended. We thank you for your understanding and remain at your disposal for any further questions or assistance. Yours faithfully The Customer Service Team
3
/5
★★★☆☆
Very difficult to exchange a defective product
Pierre S.
purchased on 05/12/2024
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Answer from 1001hobbies
We are sorry to hear that you have encountered difficulties in exchanging a faulty product. We understand that this can be frustrating and apologize for the inconvenience. We will pass on your feedback to our team to improve this process. Please do not hesitate to contact us directly for any assistance, we will do our best to resolve the situation quickly.
3
/5
★★★☆☆
For the second order Product conforms order very well on the other hand delivery not fast and sent after complaint too bad
Christine T.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that the product meets your expectations, but we regret the delay in delivery and the need for a complaint. We are working to improve our delivery times to avoid this kind of inconvenience. Thank you for your patience and understanding.
2
/5
★★☆☆☆
Product arrived broken in package
David E.
purchased on 07/12/2024
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Answer from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
2
/5
★★☆☆☆
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
Gregory V.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
3
/5
★★★☆☆
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
Francesca S.
purchased on 06/11/2024
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3
/5
★★★☆☆
If you don't, there's no point in lying.
Va Y.
purchased on 02/12/2024
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Answer from 1001hobbies
We understand your frustration and sincerely apologize for any delay. We make every effort to meet our advertised deadlines, but sometimes unforeseen circumstances arise that are beyond our control. We appreciate your patience and do our utmost to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
3
/5
★★★☆☆
Site navigation is fine but delivery is very slow
Sheila H.
purchased on 12/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We're glad you enjoyed browsing the site. We understand that slow delivery can be frustrating and apologize for the delay. We are doing our best to improve our shipping times. Thank you for your patience and understanding.
3
/5
★★★☆☆
It took more than two weeks to receive my order. Website also gives unclear indication of current status.
Daegan B.
purchased on 03/12/2024
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3
/5
★★★☆☆
It did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.
Armand F.
purchased on 10/11/2024
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3
/5
★★★☆☆
Missing a Viet Cong soldier's box
Mathias U.
purchased on 30/11/2024
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Answer from 1001hobbies
We apologize for this oversight in your order. We will check this and ensure that the Viet Cong soldier box is sent to you as soon as possible. For further information, please contact us at [email protected]. Thank you for your understanding!
3
/5
★★★☆☆
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
René P.
purchased on 02/12/2024
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Answer from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
3
/5
★★★☆☆
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
Joël B.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
3
/5
★★★☆☆
Neatly packaged and smooth delivery.
Bert V.
purchased on 20/11/2024
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3
/5
★★★☆☆
Product was complete, but the package had been opened when I took it out of the box
Youri V.
purchased on 05/12/2024
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2
/5
★★☆☆☆
2 models of the commane missing and no explanation ????
Jean Marc G.
purchased on 24/11/2024
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Answer from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
3
/5
★★★☆☆
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
Gilbert G.
purchased on 22/11/2024
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Answer from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
2
/5
★★☆☆☆
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
John V.
purchased on 01/12/2024
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3
/5
★★★☆☆
Expected a kit got only the decals
John L.
purchased on 08/12/2024