/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After your answer.... if I could put less than a star I would because who are we kidding ???? Small example since everything comes supposedly from your suppliers: on the Tamiya-shop the F4U Corsair Bird cage at 132 is sold 11999 euros and on your site it is at 22499........ almost twice the price and I would add that Tamiya I think does not sell at a loss!!! Which is why I firmly maintain that this is theft, pure and simple.
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Acheteur Vérifié
purchased on 12/05/2020
Translated review
1
/5
★☆☆☆☆
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Acheteur Vérifié
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
I placed an order on 04042020 today is 11052020 and I've only just received news of my order. I was surprised to be told that my item was no longer available, even though it was still in stock when I placed my order. I have also asked several times for explanations, to which there has been no response. I don't recommend this site, which has disappointed me, and I don't intend to return.
Acheteur Vérifié
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Requested order on April 28 with expected delivery date last week as of today (May 11) I do not know anything about my order. It was a gift for my son whose birthday is today. The store says they have shipped it but after contacting the carrier they tell me they have not received anything to ship. So this company does not tell the truth to their customers. Once paid, they ignore it. I have asked them for explanations and they reply that they have sent it and close the case. The numerous reviews on their website indicate that it is not just me. I will not buy again in this store and actively recommend not to do so to my acquaintances especially for the opacity and lack of communication on the problems they seem to have. I will also file an official complaint after a
Comprador Verificado
purchased on 11/05/2020
Translated review
1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Acheteur Vérifié
purchased on 10/05/2020
Translated review
1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Verified Buyer
purchased on 10/05/2020
1
/5
★☆☆☆☆
This site makes no indication it is not... This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off, a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Acheteur Vérifié
purchased on 09/05/2020
Translated review
1
/5
★☆☆☆☆
This site makes no indication it is not… This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off, a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Verified Buyer
purchased on 09/05/2020
1
/5
★☆☆☆☆
I am still waiting for a package for three weeks after having paid 1083€ of shipping costs and they do not give me a solution. It's up to you if you buy from this one
Comprador Verificado
purchased on 09/05/2020
Translated review
1
/5
★☆☆☆☆
Went to buy TAMIYA 87131 Panel Line... Went to buy TAMIYA 87131 Panel Line Accent Color Black and found that the shipping was more expensive than the item. I NEVER buy from companies that rip you off with shipping costs.
Acheteur Vérifié
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
The orders on this site are a real joke. At the time of my order (two cans of paint, so not a large parcel), the delivery date was marked 0505, i.e. two days after ordering, but I've still got nothing. The colks were only picked up on 0705, so it's taking customers for fools with misleading delivery dates. Then I'm from 93 and their store is in Paris, so I estimate that 1 week's wait for 2 cans of paint when we're 25 kilometers apart is a really long time. I'd also like to point out that I ordered 15 cans of paint from RUEDESMAQUETTE in Nantes. The order was placed on 28 April and delivered on 29 April, 500 km from my home. Conclusion: if you can't deliver on time, stop selling online because it's too expensive.
Acheteur Vérifié
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
Totally disapointed Totally disapointed. 24 .o4 order for some decals. Delivery expected 05.05. After sending me a polite message on May the 5th asking about my delivery time update the answer was quite rude saying I will have a refund. No atempts to solve my order. No excuses. I can see the product on the web page still aviable and aparentlly I can do another order. Never again! I hope they will refund. Dont use this company! The public relation stinks.
Acheteur Vérifié
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
Totally disapointed Totally disapointed. 24 .o4 order for some decals. Delivery expected 05.05. After me sending a polite message on May the 5th asking about my delivery time update the answer was quite rude saying I will have a refund. No atempts to solve my order. No excuses. I can see the product on the web page still aviable and aparentlly I can do another order. Never again! I hope they will refund. Dont use this company! The public relation stinks.
Verified Buyer
purchased on 08/05/2020
1
/5
★☆☆☆☆
Went to buy TAMIYA 87131 Panel Line… Went to buy TAMIYA 87131 Panel Line Accent Color Black and found that the shipping was more expensive than the item. I NEVER buy from companies that rip you off with shipping costs.
Verified Buyer
purchased on 08/05/2020
1
/5
★☆☆☆☆
Very bad with the excuse of Covid-19 They never shipped the goods!!! They assign the tracking number and then the package disappears it never turns out to have been delivered to the French post office. After more than in month of email exchange they do nothing and only find excuses not to refund the payment made on March 31. The order specified delivery in 7 days. Only excuses I received goods from Poland Italy etc etc without any problem!! do not recommend it is to be avoided!! added note 12052020 is almost in month and a half that you find excuses or make the refund now or complaint in the next two days. I have invited you many times to proceed with the refund but you do not want to know. I have already contacted the postal police to go directly to file a complaint. so I advise you to hurry thank you but patience is over in a piece
Acquirente Verificato
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
The delivery service is pitiful. I placed an order on April 27 on the page said that if I did it before 12 noon that day the order would reach me in the afternoon we are on May 8 and the order still does not appear. I understand the situation we are in but if they can not fulfill what it says on their website they should not put it. The order is for an urgent job that I had to do and they have already denied me for the delay. I will never order from this site again. In addition, the tracking of the shipment is null. The communication with the site is indifferent because they do not pay any attention to you.
Comprador Verificado
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
One star because otherwise I can not write my experience. I placed an order on April 24 and today, May 8, I have not received it, but the worst thing is not that, what is regrettable is that there is no way to follow up on it. I understand the situation we are in but the total lack of communication as well as the possibility of being able to communicate with you is pitiful. This is not the way to become a customer. I am waiting for a response.
Comprador Verificado
purchased on 08/05/2020
Translated review
1
/5
★☆☆☆☆
Experience bordering on denunciation are aramai 16 days that I am waiting for my modellinisono dozens of written emails to which they respond part in French and part in Italian but always with vague and specious excuses bouncing lack of part of the order and claiming one day that the material has left a day later that it is stopped because they are not sure if my address is correct..... Embarrassing I still hope to receive what I ordered
Acquirente Verificato
purchased on 07/05/2020
Translated review
1
/5
★☆☆☆☆
Not recommended See the exorbitant price of the models You can have 2 for 10€ more on some if
Acheteur Vérifié
purchased on 06/05/2020
Translated review
1
/5
★☆☆☆☆
I don't understand how a merchant site like this can function with the prices they charge! It's frankly politically incorrect and even more than incorrect! Prices are multiplied by 15 or 2 or even 3! I call them thieves .... Neither more nor less
Acheteur Vérifié
purchased on 06/05/2020
Translated review
1
/5
★☆☆☆☆
THEY CHARGE YOU ALMOST 11€ FOR SHIPPING AND I HAVE BEEN WAITING FOR ALMOST THREE WEEKS AND THEY TELL ME TO BE PATIENT, SHAMEFUL, LOUSY SERVICE, NOTHING TO RECOMMEND.
Comprador Verificado
purchased on 06/05/2020
Translated review
1
/5
★☆☆☆☆
Catastrophic! In my previous mails I press you for an order during the confinement for the project of a front wheel drive at the 18th in black gloss Tamiya. 3 weeks to send me some disgusting black otan tar ts63 from Tamiya. For pros, that's pathetic! On the phone and in the follow-up, zero points. I wanted to trust a French professional, and this is the last time! Belgium makes match in 4 days !!!! Contact me again urgently to repair your blunder !!!! Arnaud can
Acheteur Vérifié
purchased on 05/05/2020
Translated review
1
/5
★☆☆☆☆
My parcel appears to have been dispatched a week ago, but the parcel tracker is still stuck on awaiting delivery from the sender. And no access to customer service on the site. On the other hand, my parcel was collected
Acheteur Vérifié
purchased on 05/05/2020
Translated review
1
/5
★☆☆☆☆
Order on march 30th and still nothing even though it is may 5th impossible to contact them i will not order from them again
Acheteur Vérifié
purchased on 05/05/2020
Translated review
1
/5
★☆☆☆☆
Order placed March 27, 2020 package received May 04, 2020 no mail no return forced to recontact!!!! And in the end I received acrylic paints instead of enamel paints that were available and that I had ordered!!! very disappointed I have to recommend the paints on another site ... strongly discouraged scam and no respect for the customer would never order again
Acheteur Vérifié
purchased on 04/05/2020
Translated review