/5
★★★★☆
based on 37519 reviews published
★★★★☆
based on 37519 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
Verified Buyer
purchased on 22/05/2020
1
/5
★☆☆☆☆
More than a month ago I placed an order and I still haven't received it. They have written me after a month and tell me that it will take another 34 weeks. Impressive
Comprador Verificado
purchased on 22/05/2020
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1
/5
★☆☆☆☆
My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
Verified Buyer
purchased on 21/05/2020
1
/5
★☆☆☆☆
My item was shipped 8 days ago and I... My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I'm just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
Acheteur Vérifié
purchased on 21/05/2020
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1
/5
★☆☆☆☆
Very poor service, practically a scam. I placed an order last April 24 and today 27 days later I am still waiting for them to send it to me despite my constant complaints. They claim to be out of stock of two items but despite having accepted their offer of a credit note (they do not refund the money) I still have not received the rest of the products I bought and paid for.
Comprador Verificado
purchased on 21/05/2020
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1
/5
★☆☆☆☆
They said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
Acheteur Vérifié
purchased on 20/05/2020
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1
/5
★☆☆☆☆
They said they had my item in stock i… they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
Verified Buyer
purchased on 20/05/2020
1
/5
★☆☆☆☆
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
Acheteur Vérifié
purchased on 19/05/2020
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1
/5
★☆☆☆☆
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
Acheteur Vérifié
purchased on 19/05/2020
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1
/5
★☆☆☆☆
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
Verified Buyer
purchased on 19/05/2020
1
/5
★☆☆☆☆
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
Verified Buyer
purchased on 19/05/2020
1
/5
★☆☆☆☆
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
There is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
Comprador Verificado
purchased on 19/05/2020
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1
/5
★☆☆☆☆
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
Acheteur Vérifié
purchased on 18/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
Acheteur Vérifié
purchased on 18/05/2020
Translated review
1
/5
★☆☆☆☆
Ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
Verified Buyer
purchased on 18/05/2020
1
/5
★☆☆☆☆
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
Verified Buyer
purchased on 18/05/2020
1
/5
★☆☆☆☆
Hello I can not judge as I have not received anything Cordially Katsaros nico
Acheteur Vérifié
purchased on 17/05/2020
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1
/5
★☆☆☆☆
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
Acheteur Vérifié
purchased on 17/05/2020
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1
/5
★☆☆☆☆
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
Acheteur Vérifié
purchased on 16/05/2020
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1
/5
★☆☆☆☆
Man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
Comprador Verificado
purchased on 16/05/2020
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1
/5
★☆☆☆☆
Lousy! I placed my order on 30042020 and had to contact customer service via their e-mail support to find out that a product in stock at the time of my order (acrylic bright yellow pot 22ml) was no longer in stock when the order was being prepared... it's now 1505 and I still haven't received confirmation of the order modification I had to make in order to hope to receive my parcel one day. This is the first and last time I'll be ordering che
Acheteur Vérifié
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Certainly a lot of products... but very poorly done website! No product details (size, number of pieces, etc.).
Acheteur Vérifié
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
Verifizierter Käufer
purchased on 15/05/2020
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1
/5
★☆☆☆☆
Good service
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Acheteur Vérifié
purchased on 14/05/2020
Translated review
1
/5
★☆☆☆☆
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
Verified Buyer
purchased on 14/05/2020
1
/5
★☆☆☆☆
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
Verified Buyer
purchased on 13/05/2020
1
/5
★☆☆☆☆
I join the complaint about the delivery times. They do not answer and the customer service phone jumps you a speech in English and cuts off. Since day 6 they tell me in an email that the order has been shipped.
Comprador Verificado
purchased on 13/05/2020
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