/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The toys I ordered met my expectations. Unfortunately delivery times are long and my parcel arrived in a terrible state, the toy boxes themselves being damaged.
Acheteur Vérifié
purchased on 23/12/2020
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3
/5
★★★☆☆
Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Acheteur Vérifié
purchased on 23/12/2020
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Answer from 1001hobbies
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can�t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over �50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it�s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
3
/5
★★★☆☆
Parcel deposited on letterbox crumpled gift wrapping. It's costing me a lot of money for a poor service.
Acheteur Vérifié
purchased on 22/12/2020
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3
/5
★★★☆☆
Only drawback: delivery time not very fast.
Acheteur Vérifié
purchased on 22/12/2020
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3
/5
★★★☆☆
I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven�t received my order. All I�ve gotten from your company is more offers to buy things. I�m frustrated and I still don�t have an answer when I�m getting my order.
Verified Buyer
purchased on 22/12/2020
3
/5
★★★☆☆
I ordered on 12/4 I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven't received my order. All I've gotten from your company is more offers to buy things. I'm frustrated and I still don't have an answer when I'm getting my order.
Acheteur Vérifié
purchased on 22/12/2020
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Answer from 1001hobbies
Sir, Thank you for your feedback. We have sent a request for express delivery to the carrier with no guarantee that he will take delivery information on that day. Thank you for your patience, We wish you merry chrismas Best regards, customer care 1001hobbies
3
/5
★★★☆☆
I ordered on 12/4 I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven’t received my order. All I’ve gotten from your company is more offers to buy things. I’m frustrated and I still don’t have an answer when I’m getting my order.
Verified Buyer
purchased on 22/12/2020
Answer from 1001hobbies
Sir, Thank you for your feedback. We have sent a request for express delivery to the carrier with no guarantee that he will take delivery information on that day. Thank you for your patience, We wish you merry chrismas Best regards, customer care 1001hobbies
2
/5
★★☆☆☆
To be honest I have no idea yet if I am satisfied I have not received anything yet
Geverifieerde Koper
purchased on 22/12/2020
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3
/5
★★★☆☆
Cols et contenu correspond a mes attentes sauf une refèrence réglèe financièrement et non recu mais en cours de régulation. bonne fête de fin d
Acheteur Vérifié
purchased on 21/12/2020
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3
/5
★★★☆☆
Shipping time announced 5-7 days Order placed on 812 and shipped today. So 13 days more
Acheteur Vérifié
purchased on 21/12/2020
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2
/5
★★☆☆☆
Not serious!!! When ordering product available four days later an email notifying me that the product is not available. For reimbursement, I have to wait 14 days!
Acheteur Vérifié
purchased on 21/12/2020
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3
/5
★★★☆☆
Top for the wooden models but the model of Leonard's clock is in plastic..........I must not have read properly or it was not well explained..........a little disappointed on this side the wooden ones are really top thank you however for the speed of e
Acheteur Vérifié
purchased on 21/12/2020
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2
/5
★★☆☆☆
I placed an order at the beginning of the month with no news on the status of the order, which remained unchanged for several weeks. I had to contact them again for the order to be placed.
Acheteur Vérifié
purchased on 21/12/2020
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2
/5
★★☆☆☆
I can't wait to read that my parcel has finally been given to the carrier. Tomorrow it will be 15 days since I placed my order.
Acheteur Vérifié
purchased on 21/12/2020
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2
/5
★★☆☆☆
Easy site good products logical setup fast email confirmation Bad delivery Order 01 Dec 20 Dec still nothing received Not okÃ
Geverifieerde Koper
purchased on 20/12/2020
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3
/5
★★★☆☆
I am very pleased with my purchase but very unhappy because the instructions are not in French and it is very constraining to use my gift I sent an email but I received a response only for the purchase of spare parts and manuals.
Acheteur Vérifié
purchased on 19/12/2020
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2
/5
★★☆☆☆
Hello After paying nearly 10€ for a 48h delivery I was delivered in 96h. I'm told it's the health crisis. I work in the children's sector and we too have been faced with a health crisis since 130320 and have had to reinvent ourselves to be able to work more or less normally. So I think it's a shame to charge for a service we don't provide.
Acheteur Vérifié
purchased on 19/12/2020
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3
/5
★★★☆☆
First order, the item purchased was no longer available. I was offered a credit note, which I accepted, but it was for the wrong amount. The problem was solved immediately after opening a PayPal dispute. Second order made with part of the famous credit note. Order received complete and on time.
Acheteur Vérifié
purchased on 19/12/2020
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3
/5
★★★☆☆
As much as in general it is a serious efficient store with good assistance over several years I have had some unpleasant surprises including lastly sending a model that was not ordered instead of one moreover of a different scale that was no longer available even though it showed up on the site. I don't know if the mishap was due to a failure to update the site in real time but I would have found it more logical to keep the money on credit for a later order rather than send a model that I was not interested in forcing me to waste time sending it back. That aside, I am pleased with the wide variety of models and the reliability of the system.
Acquirente Verificato
purchased on 18/12/2020
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3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 18/12/2020
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3
/5
★★★☆☆
Package arrived with new product box already opened previously with bumped and crushed corner and broken opening tab
Acquirente Verificato
purchased on 17/12/2020
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2
/5
★★☆☆☆
I placed an order that was supposed to arrive in 7-9 business days and instead took 12. Since it was an item I was supposed to decorate for Christmas each day of delay was heavy to catch up on. A meager communication came from support about the delay in restocking and this unnerved me because if you don't have the item in stock you don't sell it. If I had in fact known it was out of stock I would have purchased the same item from another retailer at a lower price where the estimated delivery time was 10 business days. Another thing: since the item has a cone shape I asked for gift wrapping (cost 2.50€) to have something more ""professional"" than what I could have done (who with packages anyway I do pretty well) and I was delivered the cone simply wrapped in a sheet of colored paper and with a scotch tape closure to say the least embarrassing. I think with a little more care and attention something better could have been done. I am not giving a star because with the purchase anyway I was given a 5€ off coupon on my next purchase. I will most likely not use it but it is still a kind thought.
Acquirente Verificato
purchased on 17/12/2020
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3
/5
★★★☆☆
Delivery time long
Acheteur Vérifié
purchased on 17/12/2020
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3
/5
★★★☆☆
Love the kit Vive la France!
Verified Buyer
purchased on 16/12/2020
3
/5
★★★☆☆
Delivery.time.too.long
Acheteur Vérifié
purchased on 16/12/2020
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3
/5
★★★☆☆
Cutty Sark The parts look as expected there does seem to be a single part missing Fortunately not a crucial part so that will be fine when building The delivery was supposed to be between Dec. 3 and 8 unfortunately the package did not arrive until the 12th
Geverifieerde Koper
purchased on 15/12/2020
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2
/5
★★☆☆☆
Poor quality model and long delivery times
Acheteur Vérifié
purchased on 14/12/2020
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2
/5
★★☆☆☆
Hello Sir Madam! I have received the package the miniature car very well but the plastic box where the car is inside in very bad condition! I am dissatisfied for
Acheteur Vérifié
purchased on 14/12/2020
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