4.2/5
★★★★☆
based on 38226 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.

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Verified Buyer
purchased on 19/08/2019
Answer from 1001hobbies
Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at [email protected] Best regards
2 /5
★★☆☆☆

Bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.

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Acheteur Vérifié
purchased on 19/08/2019
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Answer from 1001hobbies
Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at [email protected] Best regards
3 /5
★★★☆☆

The packaging was damaged but the order was fine

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Acheteur Vérifié
purchased on 17/08/2019
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3 /5
★★★☆☆

Products a bit expensive and slow in delivery

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Acquirente Verificato
purchased on 16/08/2019
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3 /5
★★★☆☆

The free shipping is excessively slow. I have an online store and the free shipping is 48 hours maximum.

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Comprador Verificado
purchased on 15/08/2019
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3 /5
★★★☆☆

Not really 1001 Modelkits fault ... Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.

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Acheteur Vérifié
purchased on 14/08/2019
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Answer from 1001hobbies
Hye Sir, Thank you for your comments. You can rate the brand on its page and put comments on the product page: https://www.1001modelkits.com/172-scale-aircraft-models/27607-planet-models-pla11172-northrop-tacit-blue.html You can contact us at [email protected] Best regards
3 /5
★★★☆☆

Not really 1001 Modelkits fault .. Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit.. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.

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Verified Buyer
purchased on 14/08/2019
Answer from 1001hobbies
Hye Sir, Thank you for your comments. You can rate the brand on its page and put comments on the product page: https://www.1001modelkits.com/172-scale-aircraft-models/27607-planet-models-pla11172-northrop-tacit-blue.html You can contact us at [email protected] Best regards
2 /5
★★☆☆☆

Unable to set the average (2.5), I opted for the low option... Despite a well-stocked catalog, my first two orders took too long to process for my liking: almost 15 days between order and receipt, with: products indicated as being in stock when in fact they weren't; very long reaction times for order tracking information; slightly expensive delivery to a relay point; a surprisingly long delivery time; no contact form on the site and no reply to messages sent by mail....; despite everything, the products were received and were exactly as ordered. By way of comparison, when I didn't see my second order arrive, I placed an order on a competitor's site: same products delivered to my home within two days of placing the order, and with the same costs.

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Acheteur Vérifié
purchased on 09/08/2019
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2 /5
★★☆☆☆

Product in stock at time of order, delay far too long + express delivery paid in addition which does not deliver to my home because coli supposedly too large. Suoer combo. I ordered the same day something else on flash rc received the next day!!!! I do not recommend

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Acheteur Vérifié
purchased on 06/08/2019
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3 /5
★★★☆☆

Fast delivery but the product does not correspond to the photos on the website. I wanted the old version of the model ordered, the one corresponding to the illustrations on the site, but I received the old version which I really like mo

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Acheteur Vérifié
purchased on 06/08/2019
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3 /5
★★★☆☆

Ordered only 4 small items including a TX antenna for an old radio. I received the envelope with the correct delivery note, but only 3 items, the antenna not included (they can't count to 4?). No solution by phone, I had to send an e-mail and fill in ""Attestation sur l'honneur de réception de commande manquant"". The antenna had to be registered (resulting in a delay of 9 or 10 days), so where was the antenna that should have been in the e-mail?

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Acheteur Vérifié
purchased on 06/08/2019
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3 /5
★★★☆☆

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

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Acheteur Vérifié
purchased on 03/08/2019
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Answer from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
3 /5
★★★☆☆

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

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Verified Buyer
purchased on 03/08/2019
Answer from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
3 /5
★★★☆☆

Wide choice of models and accessories, but prices too high compared with other sites, so only use them to order products you can't find elsewhere.

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Acheteur Vérifié
purchased on 03/08/2019
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2 /5
★★☆☆☆

Order placed on 240719 Package arrived damaged and late (arrive on 010819) although I had taken Colissimo to have it no later than July 30 for a birthday.

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Acheteur Vérifié
purchased on 03/08/2019
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2 /5
★★☆☆☆

Delivery time far too long: 8 days after order.

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Acheteur Vérifié
purchased on 01/08/2019
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2 /5
★★☆☆☆

Delivery time too long

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Acheteur Vérifié
purchased on 01/08/2019
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3 /5
★★★☆☆

The order arrived in good time. The Humbrol HU76 paint can was probably a bit old as a 5mm crust of dry paint covered the paint on the can. A pity, but it only concerns this brand.

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Acheteur Vérifié
purchased on 29/07/2019
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2 /5
★★☆☆☆

Small package containing three small pots of paint, barely taped and therefore half stale. Frankly lousy

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Acheteur Vérifié
purchased on 27/07/2019
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2 /5
★★☆☆☆

Delivery takes too long

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Verifizierter Käufer
purchased on 27/07/2019
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2 /5
★★☆☆☆

Hello Very disappointed with the date of receipt of the package. To pay 7.99 euros to have it after 5 days. I find that a bit steep. Other free parcels arrive in 48h Cordiale

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Acheteur Vérifié
purchased on 26/07/2019
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3 /5
★★★☆☆

What I ordered arrived when I expected in good order

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Verified Buyer
purchased on 25/07/2019
3 /5
★★★☆☆

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

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Verified Buyer
purchased on 23/07/2019
Answer from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
3 /5
★★★☆☆

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

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Acheteur Vérifié
purchased on 23/07/2019
Translated review
Answer from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
2 /5
★★☆☆☆

Really expensive for what its my dad was disappointed because its other model another site its better compare to yours

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Acheteur Vérifié
purchased on 19/07/2019
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3 /5
★★★☆☆

Products conform to the order mastodontic delivery time despite the outlay for fast delivery that in addition to being slow is very expensive

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Acquirente Verificato
purchased on 18/07/2019
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2 /5
★★☆☆☆

A very mediocre service they sell and charge references that appear in stock and then it is not true.The transport company disappeared ..... a very bad experience after paying in advance...... do not deliver all products paid and can take up to a month and a half in delivery. This is my first purchase and I am disappointedI am very hesitant to continue as a customer.

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Comprador Verificado
purchased on 16/07/2019
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3 /5
★★★☆☆

Hello Processing times are too long. Sincerely

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Acheteur Vérifié
purchased on 16/07/2019
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3 /5
★★★☆☆

I was surprised by the 12-day delivery time mentioned on the article but not really highlighted... You should also review your notification system: I received no less than 25 emails notifying me of each micro-step in the order and delivery process.

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Acheteur Vérifié
purchased on 16/07/2019
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3 /5
★★★☆☆

Very good model, only one drawback. It would have been nice to have a detailed document on the tools needed and the useful colors for each of the models. This would have saved me time, as I have to find the necessary colors, which is currently blocking me.

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Acheteur Vérifié
purchased on 16/07/2019
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2 /5
★★☆☆☆

The package arrived in good order

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Verified Buyer
purchased on 16/07/2019
3 /5
★★★☆☆

Out of an order of 8 items, one arrived wrong (possibly due to a mistake by the warehouse worker in reading the code). Now I find myself with one item not requested and one to be requested again. As a start it is not very promising.

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Acquirente Verificato
purchased on 13/07/2019
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3 /5
★★★☆☆

A little over because a small box not in stock so a little wait sinom correct answer fast

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Acheteur Vérifié
purchased on 11/07/2019
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2 /5
★★☆☆☆

I got a LRP DEEP BLUE 330 HYDRO 24 GHZ did 100 m and it doesn't work anymore. Fernando

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Acquirente Verificato
purchased on 10/07/2019
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3 /5
★★★☆☆

The whole purchase itself has been correct but 10€ shipping costs for a time of between 7-10 working days seems excessive both financially and in waiting times. If the shipping is free I think those times are acceptable but since you pay 10 € should be given a better service.

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Comprador Verificado
purchased on 08/07/2019
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3 /5
★★★☆☆

Delivery time a bit long and few relays available around me dommag

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Acheteur Vérifié
purchased on 07/07/2019
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3 /5
★★★☆☆

Goods too expensive Shipping much too high

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Verifizierter Käufer
purchased on 07/07/2019
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3 /5
★★★☆☆

Very good service regarding the order itself small problem with delivery with Mondial relay and shipping costs a little high in my opinion.

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Acheteur Vérifié
purchased on 06/07/2019
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3 /5
★★★☆☆

Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.

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Verified Buyer
purchased on 06/07/2019
2 /5
★★☆☆☆

Despite availability of quite high postage costs and a promise of 4-7 days delivery time, the goods only arrived after 22 days! Tracking was not possible despite the tracking number. When asked, they said that the selected shipping method takes a long time by default. Why don't they just write that it takes 4-30 days? The customer is deliberately being taken for a ride... If you need your item promptly: buy elsewhere. ""Answer from 1001 modellbau Hello, you have initially selected a product that is available but not in stock. Available shipment in 6-8 days corresponds to the delivery from our supplier to our warehouse. In addition, you have chosen the Eco delivery. Eco is the cheapest delivery. Deliveries usually take 1 week but in some very special cases Eco deliveries can take up to three weeks. To speed up delivery, select Express delivery. Yours sincerely"" Unfortunately, judging by the reaction of 1001modellbau, they did not understand what it was all about (hence the reduction from 3 to 2 stars)... I was shown a delivery time of 4-7 days during and after the purchase! If the shipping method takes up to (or as in my case even longer than) 3 weeks then please write it too!!! The customer is being taken for a ride with the 4-7 information! *shakes head* And: if a product is available, it should also be in stock. Otherwise you can't dispose of it.... If available meant that the item existed in the world, the designation would be useless in an online store.

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Verifizierter Käufer
purchased on 05/07/2019
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