/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery too long. Order placed on April 24 and charged the same day. Colissimo delivery charges also paid. Parcel only left the depot on April 30, 6 days later. Received on May 4. Damaged box without return form inside. On their website they say they will "" refund within 30 days if not satisfied"". It's totally false, they actually offer to give us a credit note. Site to flee! Never again
Acheteur Vérifié
purchased on 04/05/2020
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1
/5
★☆☆☆☆
Order placed March 27, 2020 package received May 04, 2020 no mail no return forced to recontact!!!! And in the end I received acrylic paints instead of enamel paints that were available and that I had ordered!!! very disappointed I have to recommend the paints on another site ... strongly discouraged scam and no respect for the customer would never order again
Acheteur Vérifié
purchased on 04/05/2020
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1
/5
★☆☆☆☆
Delivery took too long. Order placed on April 24 and charged the same day. Colissimo delivery charges also paid. Parcel only left the depot on April 30, 6 days later. Received on May 4. Damaged box without return form inside. On their website they say they will "" refund within 30 days if not satisfied"". It's totally false, they actually offer to give us a credit note. Site to flee! Never again
Acheteur Vérifié
purchased on 04/05/2020
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1
/5
★☆☆☆☆
Ordered a month ago no reply nothing... Ordered a month ago no reply nothing received. Unable to find a phone number to ring either. Now my email address is not being verified by the company so how do I contact them !!!!!@
Acheteur Vérifié
purchased on 03/05/2020
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1
/5
★☆☆☆☆
Item never received. Ordered on the 7th, debited on the 9th and nothing. Impossible to get in touch with them. I strongly advise against
Acheteur Vérifié
purchased on 03/05/2020
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1
/5
★☆☆☆☆
Ordered a month ago no reply nothing… Ordered a month ago no reply nothing received. Unable to find a phone number to ring either. Now my email address is not being verified by the company so how do I contact them !!!!!@
Verified Buyer
purchased on 03/05/2020
1
/5
★☆☆☆☆
Ordered on april 23rd and still has not arrived today may 2nd. it is logical a little late with the situation but I have ordered other products and in 2 or 3 days was .... very bad serv.
Comprador Verificado
purchased on 02/05/2020
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1
/5
★☆☆☆☆
Stock Status on website incorrect Placed an order based on it being in stock, after six days I was contacted to say that they no longer have the item. Unfortunately in the time the item is no longer available elsewhere, I wish I used a better company.
Acheteur Vérifié
purchased on 01/05/2020
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1
/5
★☆☆☆☆
Stock Status on website incorrect Placed an order based on it being in stock, after six days I was contacted to say that they no longer have the item. Unfortunately in the time the item is no longer available elsewhere, I wish I used a better company.
Verified Buyer
purchased on 01/05/2020
1
/5
★☆☆☆☆
Order BSVXFSO2D placed on 164 and paid debited from my account. Parcel sent by colisimo on 174. No delivery to date 294. No telephone info possible with 1001 Maquettes. No information possible with LAPOSTE.FR. We're going round in circles on their site or their call center, the only tracking info being "Your Colissimo will soon be entrusted to us, it's being prepared at your sender's...". I think that my order of over 80€ is lost and the realization of my mo
Acheteur Vérifié
purchased on 29/04/2020
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1
/5
★☆☆☆☆
Te duur en te traag L.S., Helaas, ik ben nu al zeer teleurgesteld!!! Wat rond-surfend op het internet kwam ik dezelfde items tegen, maar dan heel veel goedkoper. Dat jullie prijs wat hoger ligt, dat kan gebeuren, maar meer dan 50% is absurd! Een vriendelijk, doch zeer dringend verzoek: Doe hier iets aan!!!!
Acheteur Vérifié
purchased on 28/04/2020
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1
/5
★☆☆☆☆
Delivery announced on 2104. Parcel still not received on 2804 with no prospect given. Circumstances do not explain everything. By comparison, other purchases made elsewhere at the same time were delivered in very good time by other delivery operators. This 1st experience was not a success... Perhaps it's time to question the contract with the
Acheteur Vérifié
purchased on 28/04/2020
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1
/5
★☆☆☆☆
Big scam I ordered figurines on the site twice as expensive as on another thinking that these were painted as shown in all the photos but on arrival I find myself with unpainted figurines paid full price and totally unusable. Please note that nowhere does it state that these figurines must be painted by you. In short, the feeling of being ripped off goes hand in hand with my disappointment. I will avoid all orders on
Acheteur Vérifié
purchased on 28/04/2020
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1
/5
★☆☆☆☆
No news of my delivery. I know the situation is complicated but a little news reassures you that your order has been taken into account. Best regards
Acheteur Vérifié
purchased on 28/04/2020
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1
/5
★☆☆☆☆
Order placed on 1304 and no news since. My order is still being processed. The conditions are difficult but to have news would be more reassuring...
Acheteur Vérifié
purchased on 28/04/2020
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1
/5
★☆☆☆☆
Te duur en te traag L.S., Helaas, ik ben nu al zeer teleurgesteld!!! Wat rond-surfend op het internet kwam ik dezelfde items tegen, maar dan heel veel goedkoper. Dat jullie prijs wat hoger ligt, dat kan gebeuren, maar meer dan 50% is absurd! Een vriendelijk, doch zeer dringend verzoek: Doe hier iets aan!!!
Verified Buyer
purchased on 28/04/2020
1
/5
★☆☆☆☆
I pay 20 € for an express delivery that should have arrived on April 8. Well, the package arrived more than 2 weeks later. In addition they tell you that the package is already shipped when in fact if you track it it says that it has not left their facilities. I understand that this is a difficult business situation and people are being very understanding. But what cannot be tolerated is that customers are being taken for fools by lying to them.
Comprador Verificado
purchased on 28/04/2020
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1
/5
★☆☆☆☆
Do not order on this site order pass on 3 item in stock 0404 ... today I receive an email from them telling me that there is out of stock on 2 of the 3 products after more than 22 days ..... 2604! Is this for real? Then they give me a credit note for the price of the two items but I don't want a credit note! I want a refund and never to think of this m
Acheteur Vérifié
purchased on 27/04/2020
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1
/5
★☆☆☆☆
Ordered something April 7 Ordered something April 7. Tracking shows it was sent April 8 and that’s it. Still haven’t received it.
Verified Buyer
purchased on 27/04/2020
1
/5
★☆☆☆☆
Ordered something April 7 Ordered something April 7. Tracking shows it was sent April 8 and that's it. Still haven't received it.
Acheteur Vérifié
purchased on 27/04/2020
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1
/5
★☆☆☆☆
Order placed on 07 March 2020 and still not delivered to date and no news from the store. I call again and they tell me by email that it's going to leave. C
Acheteur Vérifié
purchased on 27/04/2020
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1
/5
★☆☆☆☆
Sorry but there is a lack of seriousness ... order placed on March 24 ... delivered on April 27 ... - Item in stock at time of order ... a week later no longer in stock ... - Replacement of 2x PROFESSIONAL POLYSTYRENE GLUE CONTACTA RV39604 + 1x SPECIAL LIQUID POLYSTYRENE GLUE CONTACTA RV39606 ... 18€97 ... by 3 tubes of bases at 1€89 ... It's not the same use and especially IT'S NOT THE SAME PRICE !!! - Replacing Revell paint with Humbrol ... it must be the same I suppose ... but at least ask first !!! So OK the confinement the difficulties and all and to""mockery of figure"" there I think ... - to stay in the politically correct - ...
Acheteur Vérifié
purchased on 27/04/2020
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1
/5
★☆☆☆☆
Not received the right product and lack of communication even though it's containment and you're certainly working with a reduced workforce.
Acheteur Vérifié
purchased on 26/04/2020
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1
/5
★☆☆☆☆
Site outdated not functional messy I searched more than a quarter of an hour a model of a brand that I do not find elsewhere and we end up with toys of all kinds. I had seen ads for this site in some specialized magazines ben......................? First fo
Acheteur Vérifié
purchased on 26/04/2020
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1
/5
★☆☆☆☆
Ordered on 144 and not received on 25
Acheteur Vérifié
purchased on 26/04/2020
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1
/5
★☆☆☆☆
Continuation of my previous very negative review... Site completely outdated...I'm told to finalize an order but the items aren't available and when the items are available the order can't be sent...it's been going on for over a month! And no one ever replies to the detailed e-mails I send, not even Ms Zahia Ahamedi with whom I had my first exchanges. Did she
Acheteur Vérifié
purchased on 25/04/2020
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1
/5
★☆☆☆☆
I placed an order on 30032020 payment was made on 31032020 here we are on 25042020 and still nothing received I have contacted them 3 times I was given a parcel number when I go to the Colissimo site I am told that the parcel is still at 1001 maquettes and when I go to the 1001 maquettes site I am told that the parcel has been shipped which apparently is false so I am starting to wonder if the people who run this company are really serious I really have doubts I will ask for a refund see
Acheteur Vérifié
purchased on 25/04/2020
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1
/5
★☆☆☆☆
Covid has a good back. Change the delivery dates on the site and at least answer the phone to reassure customers. If I did that with my customers....Bref I wouldn't order from 1001 hobb any more.
Acheteur Vérifié
purchased on 25/04/2020
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1
/5
★☆☆☆☆
Extremely disappointed !!!!!! Over 1 month and a half for delivery!!! Upon receipt of the package no paint matches the color needed for the project!!! Despite ordering the accessory kit, a salesman advised us over the phone! 30€ all the same !!!! When assembling the car, the decals were baked on (cracked when I put the car in the water to remove them) !!! Very poor finish! Over 2 hours of sanding and deburring! First and LAST order
Acheteur Vérifié
purchased on 24/04/2020
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1
/5
★☆☆☆☆
Communication problems and no delivery tracking... site to be avoided.
Acheteur Vérifié
purchased on 23/04/2020
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