4.2/5
★★★★☆
based on 38623 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Ordered only 4 small items including a TX antenna for an old radio. I received the envelope with the correct delivery note, but only 3 items, the antenna not included (they can't count to 4?). No solution by phone, I had to send an e-mail and fill in ""Attestation sur l'honneur de réception de commande manquant"". The antenna had to be registered (resulting in a delay of 9 or 10 days), so where was the antenna that should have been in the e-mail?

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Acheteur Vérifié
purchased on 06/08/2019
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3 /5
★★★☆☆

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

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Acheteur Vérifié
purchased on 03/08/2019
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Answer from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
3 /5
★★★☆☆

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

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Verified Buyer
purchased on 03/08/2019
Answer from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
3 /5
★★★☆☆

Wide choice of models and accessories, but prices too high compared with other sites, so only use them to order products you can't find elsewhere.

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Acheteur Vérifié
purchased on 03/08/2019
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2 /5
★★☆☆☆

Order placed on 240719 Package arrived damaged and late (arrive on 010819) although I had taken Colissimo to have it no later than July 30 for a birthday.

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Acheteur Vérifié
purchased on 03/08/2019
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2 /5
★★☆☆☆

Delivery time far too long: 8 days after order.

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Acheteur Vérifié
purchased on 01/08/2019
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2 /5
★★☆☆☆

Delivery time too long

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Acheteur Vérifié
purchased on 01/08/2019
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3 /5
★★★☆☆

The order arrived in good time. The Humbrol HU76 paint can was probably a bit old as a 5mm crust of dry paint covered the paint on the can. A pity, but it only concerns this brand.

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Acheteur Vérifié
purchased on 29/07/2019
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2 /5
★★☆☆☆

Small package containing three small pots of paint, barely taped and therefore half stale. Frankly lousy

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Acheteur Vérifié
purchased on 27/07/2019
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2 /5
★★☆☆☆

Delivery takes too long

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Verifizierter Käufer
purchased on 27/07/2019
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2 /5
★★☆☆☆

Hello Very disappointed with the date of receipt of the package. To pay 7.99 euros to have it after 5 days. I find that a bit steep. Other free parcels arrive in 48h Cordiale

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Acheteur Vérifié
purchased on 26/07/2019
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3 /5
★★★☆☆

What I ordered arrived when I expected in good order

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Verified Buyer
purchased on 25/07/2019
3 /5
★★★☆☆

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

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Verified Buyer
purchased on 23/07/2019
Answer from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
3 /5
★★★☆☆

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

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Acheteur Vérifié
purchased on 23/07/2019
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Answer from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
2 /5
★★☆☆☆

Really expensive for what its my dad was disappointed because its other model another site its better compare to yours

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Acheteur Vérifié
purchased on 19/07/2019
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3 /5
★★★☆☆

Products conform to the order mastodontic delivery time despite the outlay for fast delivery that in addition to being slow is very expensive

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Acquirente Verificato
purchased on 18/07/2019
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2 /5
★★☆☆☆

A very mediocre service they sell and charge references that appear in stock and then it is not true.The transport company disappeared ..... a very bad experience after paying in advance...... do not deliver all products paid and can take up to a month and a half in delivery. This is my first purchase and I am disappointedI am very hesitant to continue as a customer.

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Comprador Verificado
purchased on 16/07/2019
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3 /5
★★★☆☆

Hello Processing times are too long. Sincerely

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Acheteur Vérifié
purchased on 16/07/2019
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3 /5
★★★☆☆

I was surprised by the 12-day delivery time mentioned on the article but not really highlighted... You should also review your notification system: I received no less than 25 emails notifying me of each micro-step in the order and delivery process.

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Acheteur Vérifié
purchased on 16/07/2019
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3 /5
★★★☆☆

Very good model, only one drawback. It would have been nice to have a detailed document on the tools needed and the useful colors for each of the models. This would have saved me time, as I have to find the necessary colors, which is currently blocking me.

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Acheteur Vérifié
purchased on 16/07/2019
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2 /5
★★☆☆☆

The package arrived in good order

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Verified Buyer
purchased on 16/07/2019
3 /5
★★★☆☆

Out of an order of 8 items, one arrived wrong (possibly due to a mistake by the warehouse worker in reading the code). Now I find myself with one item not requested and one to be requested again. As a start it is not very promising.

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Acquirente Verificato
purchased on 13/07/2019
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3 /5
★★★☆☆

A little over because a small box not in stock so a little wait sinom correct answer fast

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Acheteur Vérifié
purchased on 11/07/2019
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2 /5
★★☆☆☆

I got a LRP DEEP BLUE 330 HYDRO 24 GHZ did 100 m and it doesn't work anymore. Fernando

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Acquirente Verificato
purchased on 10/07/2019
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3 /5
★★★☆☆

The whole purchase itself has been correct but 10€ shipping costs for a time of between 7-10 working days seems excessive both financially and in waiting times. If the shipping is free I think those times are acceptable but since you pay 10 € should be given a better service.

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Comprador Verificado
purchased on 08/07/2019
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3 /5
★★★☆☆

Delivery time a bit long and few relays available around me dommag

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Acheteur Vérifié
purchased on 07/07/2019
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3 /5
★★★☆☆

Goods too expensive Shipping much too high

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Verifizierter Käufer
purchased on 07/07/2019
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3 /5
★★★☆☆

Very good service regarding the order itself small problem with delivery with Mondial relay and shipping costs a little high in my opinion.

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Acheteur Vérifié
purchased on 06/07/2019
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3 /5
★★★☆☆

Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.

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Verified Buyer
purchased on 06/07/2019
2 /5
★★☆☆☆

THE COLORS SHIPPED TO US ARRIVED DEFINITELY LATE BY MAIL . WE HAD DIFFICULTY FINDING THE PACKAGE BECAUSE THE LETTER CARRIER AFTER LEAVING A SATURDAY MORNING NOTICE IN THE MAILBOX GAVE 10 DAYS TO PICK UP THE PACKAGE. PURTTROPPO PERO 'IN THOSE 10 DAYS I WAS PERSONALLY ABSENT AND I ADOVUTO MAKE PROXY TO MY BROTHER WHO CONFIRMED THAT THE POST OFFICES OF PIETRASANTALU COULD NOT FIND ANYTHING ... SO HE WENT TO THE POST OFFICES OF MARINA DI PIETRASANTA AND AFTER AN ODYSSEY SIONO MANAGED TO FIND THE PACKAGE. SO THE NEGATIVE SCORE LIES IN THE SHIPMENT DEFINITELY TOO SLOW AND CLEARLY IN THE ITALIAN POST OFFICE TO BE DISCOURAGED. IF I KNEW THE SHIPPING TIMES SO LONG AND THE ENORMOUS DIFFICULTIES OF DELIVERY I WOULD NEVER HAVE ORDERED THE PRODUCTS. CORDIALLY R. ARRIGHINI

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Acquirente Verificato
purchased on 05/07/2019
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2 /5
★★☆☆☆

Despite availability of quite high postage costs and a promise of 4-7 days delivery time, the goods only arrived after 22 days! Tracking was not possible despite the tracking number. When asked, they said that the selected shipping method takes a long time by default. Why don't they just write that it takes 4-30 days? The customer is deliberately being taken for a ride... If you need your item promptly: buy elsewhere. ""Answer from 1001 modellbau Hello, you have initially selected a product that is available but not in stock. Available shipment in 6-8 days corresponds to the delivery from our supplier to our warehouse. In addition, you have chosen the Eco delivery. Eco is the cheapest delivery. Deliveries usually take 1 week but in some very special cases Eco deliveries can take up to three weeks. To speed up delivery, select Express delivery. Yours sincerely"" Unfortunately, judging by the reaction of 1001modellbau, they did not understand what it was all about (hence the reduction from 3 to 2 stars)... I was shown a delivery time of 4-7 days during and after the purchase! If the shipping method takes up to (or as in my case even longer than) 3 weeks then please write it too!!! The customer is being taken for a ride with the 4-7 information! *shakes head* And: if a product is available, it should also be in stock. Otherwise you can't dispose of it.... If available meant that the item existed in the world, the designation would be useless in an online store.

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Verifizierter Käufer
purchased on 05/07/2019
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3 /5
★★★☆☆

Slow in delivery quite slow

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Comprador Verificado
purchased on 04/07/2019
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2 /5
★★☆☆☆

It took 10 days for the order to be sent (and not 8 as stated on my order history, and even 8 days is a long time), then the delivery time in total took 21 days for the parcel to arrive, almost as long as Chinese sites. What's more, the free delivery conditions weren't clear.

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Acheteur Vérifié
purchased on 03/07/2019
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3 /5
★★★☆☆

The delivery of the products is a bit slow and above all expensive. Otherwise correct

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Comprador Verificado
purchased on 01/07/2019
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3 /5
★★★☆☆

Product matched in the decription but not in the image posted on the site. Also the shipping charges were carucce. Other than that very good experience.

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Acquirente Verificato
purchased on 01/07/2019
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2 /5
★★☆☆☆

The 'purchase ( Birthday gift for June 1st of my son ) was to deliver the model by the end of May. I had to wait until day 7 June ( about 845 hours ) and receive a phone call from the local post office informing me that at their premises there was a very bulky package ( ???? ) and that I could go and retrieve it. (Delivery was to ""home"") Too bad my son works in the UAE and had left that very morning....

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Acquirente Verificato
purchased on 28/06/2019
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3 /5
★★★☆☆

Huge offer and sorted x categories. Shipping time however too long and lack of any update on shipping

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Acquirente Verificato
purchased on 27/06/2019
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3 /5
★★★☆☆

T0ujouts satisfied with 1001 maquettes Except last order made June 13 and delivery scheduled June 26 May be a little lo

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Acheteur Vérifié
purchased on 26/06/2019
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2 /5
★★☆☆☆

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

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Verified Buyer
purchased on 24/06/2019
Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
2 /5
★★☆☆☆

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

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Acheteur Vérifié
purchased on 24/06/2019
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Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards