4.2/5
★★★★☆
based on 38226 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

THE COLORS SHIPPED TO US ARRIVED DEFINITELY LATE BY MAIL . WE HAD DIFFICULTY FINDING THE PACKAGE BECAUSE THE LETTER CARRIER AFTER LEAVING A SATURDAY MORNING NOTICE IN THE MAILBOX GAVE 10 DAYS TO PICK UP THE PACKAGE. PURTTROPPO PERO 'IN THOSE 10 DAYS I WAS PERSONALLY ABSENT AND I ADOVUTO MAKE PROXY TO MY BROTHER WHO CONFIRMED THAT THE POST OFFICES OF PIETRASANTALU COULD NOT FIND ANYTHING ... SO HE WENT TO THE POST OFFICES OF MARINA DI PIETRASANTA AND AFTER AN ODYSSEY SIONO MANAGED TO FIND THE PACKAGE. SO THE NEGATIVE SCORE LIES IN THE SHIPMENT DEFINITELY TOO SLOW AND CLEARLY IN THE ITALIAN POST OFFICE TO BE DISCOURAGED. IF I KNEW THE SHIPPING TIMES SO LONG AND THE ENORMOUS DIFFICULTIES OF DELIVERY I WOULD NEVER HAVE ORDERED THE PRODUCTS. CORDIALLY R. ARRIGHINI

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Acquirente Verificato
purchased on 05/07/2019
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3 /5
★★★☆☆

Slow in delivery quite slow

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Comprador Verificado
purchased on 04/07/2019
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2 /5
★★☆☆☆

It took 10 days for the order to be sent (and not 8 as stated on my order history, and even 8 days is a long time), then the delivery time in total took 21 days for the parcel to arrive, almost as long as Chinese sites. What's more, the free delivery conditions weren't clear.

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Acheteur Vérifié
purchased on 03/07/2019
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3 /5
★★★☆☆

The delivery of the products is a bit slow and above all expensive. Otherwise correct

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Comprador Verificado
purchased on 01/07/2019
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3 /5
★★★☆☆

Product matched in the decription but not in the image posted on the site. Also the shipping charges were carucce. Other than that very good experience.

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Acquirente Verificato
purchased on 01/07/2019
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2 /5
★★☆☆☆

The 'purchase ( Birthday gift for June 1st of my son ) was to deliver the model by the end of May. I had to wait until day 7 June ( about 845 hours ) and receive a phone call from the local post office informing me that at their premises there was a very bulky package ( ???? ) and that I could go and retrieve it. (Delivery was to ""home"") Too bad my son works in the UAE and had left that very morning....

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Acquirente Verificato
purchased on 28/06/2019
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3 /5
★★★☆☆

Huge offer and sorted x categories. Shipping time however too long and lack of any update on shipping

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Acquirente Verificato
purchased on 27/06/2019
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3 /5
★★★☆☆

T0ujouts satisfied with 1001 maquettes Except last order made June 13 and delivery scheduled June 26 May be a little lo

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Acheteur Vérifié
purchased on 26/06/2019
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2 /5
★★☆☆☆

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

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Verified Buyer
purchased on 24/06/2019
Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
2 /5
★★☆☆☆

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

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Acheteur Vérifié
purchased on 24/06/2019
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Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
3 /5
★★★☆☆

My order was placed on June 11, 2019. Delivery was promised in 2 to 4 working days. I was therefore confident I would have it for Father's Day. To be sure I even paid a supplement to be delivered faster by Colissimo. Big disappointment because the product was finally delivered.

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Acheteur Vérifié
purchased on 23/06/2019
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2 /5
★★☆☆☆

I still haven't received my parcel purchase made on 1006 confirmation of sending the parcel on 1806 according to the estimate I was supposed to receive my parcel on 1906 to date I'm still waiting for it

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Acheteur Vérifié
purchased on 22/06/2019
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2 /5
★★☆☆☆

I received my ordered vehicle quite quickly but to my regret, once I had unpacked it to put it in the window, I regretted the doubt I had when I sent the vehicle in its packaging to find that the front windscreen was damaged. I find this regrettable, especially for the price of the vehicle, and it's a shame that there isn't a minimum visual check on the shipment before it's dispatched. I'm going to hesitate twice before placing another order. It's a shame because I'd spotted about ten vehicles that I needed, but I'm going to look on another site because I was disappointed with my order.

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Acheteur Vérifié
purchased on 21/06/2019
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2 /5
★★☆☆☆

I am very disappointed because a tube of glue arrived open and has glued the order form and all the paints and I have no response from 1001maquettes I hope you will do what is necessary to send me back a tube of glue I have a photo of the order form at your disposal to

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Acheteur Vérifié
purchased on 21/06/2019
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2 /5
★★☆☆☆

If you don�t mind the slightly longer delivery time as it�s coming from abroad then this is the ideal company. Huge choice of items in my case enamel paints at a better price than I could find anywhere else. Happy all round thanks.

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Verified Buyer
purchased on 20/06/2019
3 /5
★★★☆☆

Delivery too slow

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Acheteur Vérifié
purchased on 20/06/2019
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3 /5
★★★☆☆

Well-prepared packaging for shipment. However, the packaging for the plane had already been opened (i.e. sent to someone's home) and very badly resealed. Inside there was some broken polystyrene (I don't think you check your returns!) and, of course, parts that hadn't been put in their slots. Finally, the glue tubes were unusable, so I had to buy new ones. In fact, when I buy something new, I'd like to have something new, not an art object.

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Acheteur Vérifié
purchased on 18/06/2019
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3 /5
★★★☆☆

I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I'm not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems

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Acheteur Vérifié
purchased on 17/06/2019
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3 /5
★★★☆☆

I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems

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Verified Buyer
purchased on 17/06/2019
3 /5
★★★☆☆

Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise it would have been 5 stars.

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Verified Buyer
purchased on 17/06/2019
3 /5
★★★☆☆

The positive side of your site is that you offer brands that some of your competitors don't. The negative side is that the prices are much too high.

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Acheteur Vérifié
purchased on 16/06/2019
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2 /5
★★☆☆☆

Shipment received much later than promised!

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Verifizierter Käufer
purchased on 14/06/2019
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3 /5
★★★☆☆

Good products and fast shipping across the pond.

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Verified Buyer
purchased on 13/06/2019
3 /5
★★★☆☆

An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.

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Acheteur Vérifié
purchased on 11/06/2019
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3 /5
★★★☆☆

Good selection but long shipping times (over 3 days just for the site to send my order).

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Acheteur Vérifié
purchased on 10/06/2019
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3 /5
★★★☆☆

Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

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Verified Buyer
purchased on 08/06/2019
Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3 /5
★★★☆☆

Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

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Acheteur Vérifié
purchased on 08/06/2019
Translated review
Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3 /5
★★★☆☆

The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.

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Acquirente Verificato
purchased on 07/06/2019
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3 /5
★★★☆☆

No issues whatsoever. Happy customer.

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Verified Buyer
purchased on 06/06/2019
2 /5
★★☆☆☆

Excessively long delivery time.

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Acquirente Verificato
purchased on 04/06/2019
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3 /5
★★★☆☆

No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.

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Acheteur Vérifié
purchased on 03/06/2019
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3 /5
★★★☆☆

I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to

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Acheteur Vérifié
purchased on 31/05/2019
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3 /5
★★★☆☆

Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.

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Acquirente Verificato
purchased on 29/05/2019
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3 /5
★★★☆☆

Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li

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Acheteur Vérifié
purchased on 28/05/2019
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3 /5
★★★☆☆

I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...

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Acheteur Vérifié
purchased on 28/05/2019
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3 /5
★★★☆☆

10 days delivery time: other providers do this in 2-3 days

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Verifizierter Käufer
purchased on 27/05/2019
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3 /5
★★★☆☆

Not very fast and complicated site but the models are really good so we excuse cd

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Acheteur Vérifié
purchased on 26/05/2019
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3 /5
★★★☆☆

The box of my order was ripped open and for my second order I should have had a discount of 5 euros that was not the case ... thank you for keeping me informed.

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Acheteur Vérifié
purchased on 25/05/2019
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2 /5
★★☆☆☆

It's funny to receive a Lego tank in a huge package instead of a 200-piece B24 bomber after 15 days of waiting.

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Acheteur Vérifié
purchased on 22/05/2019
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3 /5
★★★☆☆

The preparation + delivery times need to be reviewed (order placed on May 10, delivery in a relay point (the weak point, you might say?) on May 21. I placed 2 similar orders in England and Check Republic on the same day, delivered in less than an hour.

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Acheteur Vérifié
purchased on 22/05/2019
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