/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Far too long delivery time It said 5 days and we had to wait a month Christmas gift was just in time The article was available if you do not have the article and can not ensure that it can be sent on time then you better not put it on your site
Geverifieerde Koper
purchased on 28/12/2020
Translated review
3
/5
★★★☆☆
The prices are quite competitive, the toy offered (monster truck radio ordered) is of good quality and the description was accurate. On the other hand, delivery times were not respected: order placed on 312 for delivery within 2-4 days. Order received on 1812, just in time for Christmas. However, payment was received
Acheteur Vérifié
purchased on 27/12/2020
Translated review
3
/5
★★★☆☆
I only put 3 stars because I placed an order on December 10 all the models in stock I received my order after Christmas so I paid shipping costs to receive quickly but the preparation was so long that we g
Acheteur Vérifié
purchased on 27/12/2020
Translated review
2
/5
★★☆☆☆
Supposedly, it was to be delivered on December 24 if ordered before the 17th, so the package was indicated as being ready on the 23rd, 6 days later, and I haven't heard anything since. In short, I placed 1 order with 1001 hobbies and this will probably be the last.
Acheteur Vérifié
purchased on 27/12/2020
Translated review
2
/5
★★☆☆☆
I made 2 orders and both times the deliveries were long.
Acheteur Vérifié
purchased on 27/12/2020
Translated review
2
/5
★★☆☆☆
My parcel arrived crushed
Acheteur Vérifié
purchased on 27/12/2020
Translated review
3
/5
★★★☆☆
Having been let down by another company,I was grateful to be able to find a Christmas present in stock here. 1001 shipped my order promptly but Hermes took a very long time to deliver it 10 days!!! In addition the Hermes tracking system didn't really function well. For me to order from this company again they would need to change their delivery provider!
Verified Buyer
purchased on 26/12/2020
3
/5
★★★☆☆
Out of 2 orders, only one arrived in time for Christmas. Out of stock although the site indicated En stoc
Acheteur Vérifié
purchased on 26/12/2020
Translated review
3
/5
★★★☆☆
Order arrived late. I couldn't give it as a present for Christmas because of a delay in delivery. A pity even if it arrived in good condition.
Acheteur Vérifié
purchased on 26/12/2020
Translated review
2
/5
★★☆☆☆
Order of December 8 delivered to the carrier on the 22nd and on December 26 still not at the point rela
Acheteur Vérifié
purchased on 26/12/2020
Translated review
3
/5
★★★☆☆
This posting is as at 1700GMT on 25/12/20 in response to a request from 1001 Modelkits for a review. Current status is that my order, placed on 04/12/20, is yet to arrive. At the time of order it was claimed to be in stock but then delayed whilst stock was obtained. Email received on 18/12 stating it has been shipped but the Courier's status is still at ""We're expecting it"". Update at 29/12. Parcel arrived today in good condition. Recipient very happy with it. Changed title from ""Never getting further business with this kind of service"" and rating from 1star to 3 star. No higher because the initial ""In stock"" was not true and the length of delivery time prior to receipt by UK courier was excessive (although some of that may have been abnormal due to covid related port closures).
Verified Buyer
purchased on 25/12/2020
3
/5
★★★☆☆
Good material but delivery too long
Acheteur Vérifié
purchased on 25/12/2020
Translated review
3
/5
★★★☆☆
The delivery took quite long but I can live with that However all labels of the paint jars had stickers on them covering up the necessary paint codes ???
Geverifieerde Koper
purchased on 25/12/2020
Translated review
3
/5
★★★☆☆
Packaging clearly inadequate. Boxes were flattened in transit.
Acheteur Vérifié
purchased on 24/12/2020
Translated review
3
/5
★★★☆☆
Delay on delivery of my order no explanation from 1001maquettes' still waiting for my order
Acheteur Vérifié
purchased on 24/12/2020
Translated review
2
/5
★★☆☆☆
On the plus side, the breadth of the catalog means you can find almost everything in your store. Negative points: site ergonomics to be improvedprices too highlook at the competitionyou're too expensiveshipping rates are prohibitiveespecially with the much too long time you take to ship orders (I keep my invoices and delivery times available...).impossible to consult the privacy statement and manage cookiescf Rgpd.Amazon is the big bad wolfbut what is the key to its success...à bon ent
Acheteur Vérifié
purchased on 24/12/2020
Translated review
2
/5
★★☆☆☆
Order supposed to be shipped on 0812... And as of today 2412... Nothing... I'm told that as soon as the package is picked up by the carrier I'll be notified.... But when??! I don't know... I thought I'd receive my parcel for Christmas... Not a chance.
Acheteur Vérifié
purchased on 24/12/2020
Translated review
3
/5
★★★☆☆
The toys I ordered met my expectations. Unfortunately delivery times are long and my parcel arrived in a terrible state, the toy boxes themselves being damaged.
Acheteur Vérifié
purchased on 23/12/2020
Translated review
3
/5
★★★☆☆
Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Acheteur Vérifié
purchased on 23/12/2020
Translated review
Answer from 1001hobbies
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can�t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over �50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it�s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
3
/5
★★★☆☆
Parcel deposited on letterbox crumpled gift wrapping. It's costing me a lot of money for a poor service.
Acheteur Vérifié
purchased on 22/12/2020
Translated review
3
/5
★★★☆☆
Only drawback: delivery time not very fast.
Acheteur Vérifié
purchased on 22/12/2020
Translated review
3
/5
★★★☆☆
I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven�t received my order. All I�ve gotten from your company is more offers to buy things. I�m frustrated and I still don�t have an answer when I�m getting my order.
Verified Buyer
purchased on 22/12/2020
3
/5
★★★☆☆
I ordered on 12/4 I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven't received my order. All I've gotten from your company is more offers to buy things. I'm frustrated and I still don't have an answer when I'm getting my order.
Acheteur Vérifié
purchased on 22/12/2020
Translated review
Answer from 1001hobbies
Sir, Thank you for your feedback. We have sent a request for express delivery to the carrier with no guarantee that he will take delivery information on that day. Thank you for your patience, We wish you merry chrismas Best regards, customer care 1001hobbies
3
/5
★★★☆☆
I ordered on 12/4 I ordered on 12/4. On 12/15 I checked tracking and it said it should arrive that day. The next day the message changed to in transit. Tomorrow is 12/22. I still haven’t received my order. All I’ve gotten from your company is more offers to buy things. I’m frustrated and I still don’t have an answer when I’m getting my order.
Verified Buyer
purchased on 22/12/2020
Answer from 1001hobbies
Sir, Thank you for your feedback. We have sent a request for express delivery to the carrier with no guarantee that he will take delivery information on that day. Thank you for your patience, We wish you merry chrismas Best regards, customer care 1001hobbies
2
/5
★★☆☆☆
To be honest I have no idea yet if I am satisfied I have not received anything yet
Geverifieerde Koper
purchased on 22/12/2020
Translated review
2
/5
★★☆☆☆
Not serious!!! When ordering product available four days later an email notifying me that the product is not available. For reimbursement, I have to wait 14 days!
Acheteur Vérifié
purchased on 21/12/2020
Translated review
2
/5
★★☆☆☆
I placed an order at the beginning of the month with no news on the status of the order, which remained unchanged for several weeks. I had to contact them again for the order to be placed.
Acheteur Vérifié
purchased on 21/12/2020
Translated review
2
/5
★★☆☆☆
I can't wait to read that my parcel has finally been given to the carrier. Tomorrow it will be 15 days since I placed my order.
Acheteur Vérifié
purchased on 21/12/2020
Translated review