★★★★☆
based on 38228 reviews published
Latest negative customer reviews
It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be
I haven't received the package I don't know where it is and the customer service is not responding. Very bad
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!
Order from 08.08.2018 not yet received. thank you
Hello I would like to give my opinion but my parcel ordered on 78 has still not arrived. 3 delivery point changes with Mondial Relay. Normally I'd pick it up today: it's 1:45 pm and still not delivered.
Arrived on the dot..All as ordered. A fast service and an attentive one.
I ordered a glue for polystyrene. The glue I was sent melted the polystyrene.
Nothing to see with the photo for the price we will not talk about 100€ not even the glue and supplies in short otherwise the model and well party parts well repro
Bad finishes only for interior despite the cost and size it is not worth it. Arrived on time and well packed.
After cancelling my order (179392) because of the delays they told me the amount to be refunded and I accepted. That was the 24052018. Today 19082018 I STILL HAVE NOT RECEIVED THE MONEY BACK. I sent an email on 11072018 which has not been answered. I am very disappointed
Never again will I ever deal with this... Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Never again will I ever deal with this… Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Enjoyed what I got. Highly recommended
I have been ripped off and robbed. I made the return of the products purchased (It was for a gift and I made a mistake in the scale of products) and almost two months later I have not received any refund or voucher for the amount spent or anything like that. I have been trying for two weeks to contact them by phone and email and there is no way they will answer my calls or emails. I have neither the products nor the money. I feel like I have been ripped off and robbed.
Not very impressed with the shipping 1 told it was going out DHL it did not. 2 two weeks wait for shipment 3 shipment was not boxed but wrapped with thin black plastic 4 the boxes inside plastic wrap were crushed on one side and plastic wrap was torn open. This is the first time that I have had a problem hopefully the last all other orders were great.
Good afternoon. I would like to score well but I can not because since the 27th of last month that I ordered two items (a German motorcycle and a German field kitchen) I have not received either of the two orders which I bring to your attention to inform me if I will get or on the contrary I will get my money back. Thank you very much and I am waiting for an answer before making the pertinent steps so that as I have already said the order or the money arrives to me. A greeting
Goods as described. Speedy delivery. Recommended.
Verrry slow Verrry slow! Haven't received my order yet. Order number 136436. Sent 10 Jul. It is now 3 Aug.
Verrry slow Verrry slow! Haven’t received my order yet. Order number 136436. Sent 10 Jul. It is now 3 Aug.
My return never arrived and never refunded !!!! never again will I order from this site ....
I ORDER A SMALL MODEL 30072018 I PAY 7.99€ FOR DELIVERY AND IT ARRIVES 2 DAYS LATER. ON THE DAY OF DELIVERY, THE SELLER TELLS ME THAT IT WILL ONLY ARRIVE ON 07082018 AND THAT HE WON'T REFUND THE SHIPPING COSTS. ZERO CUSTOMER SERVICE! I'VE NEVER SEEN ANYTHING LIKE IT!
Ordered 2 Cobi6016 pirate shipand 6019 pirate ship The parcel arrived completely folded in the letterbox Wrapped in very thin black plastic film For a birthdayVery disappointed I don't even know how to present them I wrote to you
Don't use this site - the delivery times are wrong !!!! And the shipping costs are disgraceful! In fact, they're the best at: "We apologize for the inconvenience.
Highly unadvisable, I ordered a model that was announced and then finally sent 10 days after the announced time. The latter were delivered by a problematic service provider (mondial relay) who delivered to a store that had never been opened! 1001 maquettes hides behind the fact that it has no control over its delivery service providers. Highly unadvisable if you want a confident site capable of delivering professionally. Today, 28 days after my order, I still have nothing and my parcel is still in a collection center.
Very satisfied with the item. I would order again in the future.
On October 20, 2013 I made a purchase on this page of models to assemble the purchase had the order number 025823 and a value of 13836€ To be delivered in Madrid. By an error of this company the address was written incompletely I know this because in the mails that they sent me said "that the address was incomplete and that the postal company MRW was going to return the order" and also that as soon as it was in the hands of 1001maquetas they would send it again. It has been almost 5 years and they never sent the order again and they never refunded the money of the purchase. I got tired of writing and they didn't answer and calling.
The order received does not correspond at all to the one I placed.
- Prices a little high - Delivery on time - Packaging: NIL NIL The models are shipped wrapped in a simple black film!!!! A shame for fragile plastic parts! Would a cardboard overwrap cost you so much? Result: out of 3 orders, broken parts to be taken back and reformed! Personally : You've just lost a
Over a month late shipping paid for it to be 5 days and they don't respond to emails. Really not very serious
Car color doesn't match used box why are you sending me a model that doesn't match. It would be better not to send anything than to send anything at all. Just say you don't have the model, it's safer.
I'm pleased with the choice of models and the speed of delivery. But be careful with the packaging of the parcel, which arrived late.
Rapidity d'envoit Vous aurez de chance ce n'est pas mon cas pour un article sois disant " dispo " toujours rien reçu.....pour 12 euro de colissimo c'est franchement honteux et visiblement ils y de nombreux mécontents
Order placed on 0907208 Package received on 21072018 But problem: the contents of the package are not intended for me... Packing error! I order an air filter + candle warmer and I receive a sheet of stickers... I do not recommend this sales site. Exchange or refund procedure launched but I have a feeling it's going to take a long time t
The purchase was perfect. I received the order without any problem
There are much cheaper at oupsmdel moreover they do not sell products not in stock answer the phone and deliver on time flee this site
First order placed on the site I still have nothing received I ordered the 10072018 may be was t'elle forgotten. but good order placed Colissimo 12 euros postage is anything
The glue is unusable. the paint cans are dry and do not match the notic color list.