/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Cols et contenu correspond a mes attentes sauf une refèrence réglèe financièrement et non recu mais en cours de régulation. bonne fête de fin d
Acheteur Vérifié
purchased on 21/12/2020
Translated review
3
/5
★★★☆☆
Shipping time announced 5-7 days Order placed on 812 and shipped today. So 13 days more
Acheteur Vérifié
purchased on 21/12/2020
Translated review
2
/5
★★☆☆☆
I can't wait to read that my parcel has finally been given to the carrier. Tomorrow it will be 15 days since I placed my order.
Acheteur Vérifié
purchased on 21/12/2020
Translated review
2
/5
★★☆☆☆
Easy site good products logical setup fast email confirmation Bad delivery Order 01 Dec 20 Dec still nothing received Not okÃ
Geverifieerde Koper
purchased on 20/12/2020
Translated review
3
/5
★★★☆☆
I am very pleased with my purchase but very unhappy because the instructions are not in French and it is very constraining to use my gift I sent an email but I received a response only for the purchase of spare parts and manuals.
Acheteur Vérifié
purchased on 19/12/2020
Translated review
2
/5
★★☆☆☆
Hello After paying nearly 10€ for a 48h delivery I was delivered in 96h. I'm told it's the health crisis. I work in the children's sector and we too have been faced with a health crisis since 130320 and have had to reinvent ourselves to be able to work more or less normally. So I think it's a shame to charge for a service we don't provide.
Acheteur Vérifié
purchased on 19/12/2020
Translated review
3
/5
★★★☆☆
First order, the item purchased was no longer available. I was offered a credit note, which I accepted, but it was for the wrong amount. The problem was solved immediately after opening a PayPal dispute. Second order made with part of the famous credit note. Order received complete and on time.
Acheteur Vérifié
purchased on 19/12/2020
Translated review
3
/5
★★★☆☆
As much as in general it is a serious efficient store with good assistance over several years I have had some unpleasant surprises including lastly sending a model that was not ordered instead of one moreover of a different scale that was no longer available even though it showed up on the site. I don't know if the mishap was due to a failure to update the site in real time but I would have found it more logical to keep the money on credit for a later order rather than send a model that I was not interested in forcing me to waste time sending it back. That aside, I am pleased with the wide variety of models and the reliability of the system.
Acquirente Verificato
purchased on 18/12/2020
Translated review
3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 18/12/2020
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3
/5
★★★☆☆
Package arrived with new product box already opened previously with bumped and crushed corner and broken opening tab
Acquirente Verificato
purchased on 17/12/2020
Translated review
2
/5
★★☆☆☆
I placed an order that was supposed to arrive in 7-9 business days and instead took 12. Since it was an item I was supposed to decorate for Christmas each day of delay was heavy to catch up on. A meager communication came from support about the delay in restocking and this unnerved me because if you don't have the item in stock you don't sell it. If I had in fact known it was out of stock I would have purchased the same item from another retailer at a lower price where the estimated delivery time was 10 business days. Another thing: since the item has a cone shape I asked for gift wrapping (cost 2.50€) to have something more ""professional"" than what I could have done (who with packages anyway I do pretty well) and I was delivered the cone simply wrapped in a sheet of colored paper and with a scotch tape closure to say the least embarrassing. I think with a little more care and attention something better could have been done. I am not giving a star because with the purchase anyway I was given a 5€ off coupon on my next purchase. I will most likely not use it but it is still a kind thought.
Acquirente Verificato
purchased on 17/12/2020
Translated review
3
/5
★★★☆☆
Delivery time long
Acheteur Vérifié
purchased on 17/12/2020
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3
/5
★★★☆☆
Love the kit Vive la France!
Verified Buyer
purchased on 16/12/2020
3
/5
★★★☆☆
Delivery.time.too.long
Acheteur Vérifié
purchased on 16/12/2020
Translated review
3
/5
★★★☆☆
Cutty Sark The parts look as expected there does seem to be a single part missing Fortunately not a crucial part so that will be fine when building The delivery was supposed to be between Dec. 3 and 8 unfortunately the package did not arrive until the 12th
Geverifieerde Koper
purchased on 15/12/2020
Translated review
2
/5
★★☆☆☆
Poor quality model and long delivery times
Acheteur Vérifié
purchased on 14/12/2020
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2
/5
★★☆☆☆
Purchased only with paypal or credit card. My order was supposed to be shipped within 35 days instead it was shipped after two weeks in fact not a serious delay but in asking for explanations I was getting discordant messages those who told me that their regular supplier no longer had it available and they sn sn turned to another and those who blamed the courier delays generically. I started to lose confidence. The turning point was only when I threatened to turn to my bank for a chargeback a few days and they shipped.
Acquirente Verificato
purchased on 14/12/2020
Translated review
2
/5
★★☆☆☆
Hello Sir Madam! I have received the package the miniature car very well but the plastic box where the car is inside in very bad condition! I am dissatisfied for
Acheteur Vérifié
purchased on 14/12/2020
Translated review
3
/5
★★★☆☆
Lots of choice but in case of an incorrect delivery very poorly accessible service department If it does manage to make contact the problem is solved satisfactorily
Geverifieerde Koper
purchased on 14/12/2020
Translated review
2
/5
★★☆☆☆
I waited almost 1 month for my parcel to be sent. My brother didn't get his birthday present on time. DÃ
Acheteur Vérifié
purchased on 13/12/2020
Translated review
3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Verified Buyer
purchased on 11/12/2020
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Acheteur Vérifié
purchased on 11/12/2020
Translated review
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.
Verified Buyer
purchased on 11/12/2020
3
/5
★★★☆☆
Ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12
Geverifieerde Koper
purchased on 11/12/2020
Translated review
3
/5
★★★☆☆
Very slow delivery
Acheteur Vérifié
purchased on 10/12/2020
Translated review
3
/5
★★★☆☆
No problem with the order but the delivery took far too long. More than a month is not right...
Acheteur Vérifié
purchased on 10/12/2020
Translated review
2
/5
★★☆☆☆
I'm giving it 2 stars because the product seems fine, but the packaging needs to be improved! A huge cardboard box for 1 small box lost in the middle of plastics is excessive and not environmentally friendly.
Acheteur Vérifié
purchased on 10/12/2020
Translated review
2
/5
★★☆☆☆
I was sent a voucher with a 5% discount by email for my late delivery. I then wanted to place a new order and claim the discount. The discount code cannot be entered or is not known at 1001hobbies. So no new order as the 5% discount promise cannot be claimed. Promises alone are not enough - they should also be kept.
Verifizierter Käufer
purchased on 10/12/2020
Translated review
2
/5
★★☆☆☆
Incredibly slow.I am still waiting for… Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Verified Buyer
purchased on 09/12/2020
Answer from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
2
/5
★★☆☆☆
Incredibly slow.I am still waiting for... Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Acheteur Vérifié
purchased on 09/12/2020
Translated review
Answer from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure