/5
★★★★☆
based on 36834 reviews published
★★★★☆
based on 36834 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.
Acheteur Vérifié
purchased on 28/11/2020
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2
/5
★★☆☆☆
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Verified Buyer
purchased on 28/11/2020
Answer from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
2
/5
★★☆☆☆
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
Geverifieerde Koper
purchased on 28/11/2020
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2
/5
★★☆☆☆
Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received
Verifizierter Käufer
purchased on 27/11/2020
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2
/5
★★☆☆☆
Order placed 12 days ago:still not picked up by collissim
Acheteur Vérifié
purchased on 27/11/2020
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3
/5
★★★☆☆
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
Acheteur Vérifié
purchased on 27/11/2020
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3
/5
★★★☆☆
Great products but very slow shipping I waited 20 days to get the package check availability well
Acquirente Verificato
purchased on 26/11/2020
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3
/5
★★★☆☆
It would be desirable to have more precise assembly instructions in FRENCH.
Acheteur Vérifié
purchased on 26/11/2020
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3
/5
★★★☆☆
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
Acheteur Vérifié
purchased on 26/11/2020
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2
/5
★★☆☆☆
Delivery service too expensive for a waiting time of 1
Acheteur Vérifié
purchased on 26/11/2020
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3
/5
★★★☆☆
Very long delivery time. But good service response
Acheteur Vérifié
purchased on 26/11/2020
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2
/5
★★☆☆☆
Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.
Geverifieerde Koper
purchased on 25/11/2020
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2
/5
★★☆☆☆
Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J
Acheteur Vérifié
purchased on 25/11/2020
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2
/5
★★☆☆☆
I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.
Acheteur Vérifié
purchased on 25/11/2020
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3
/5
★★★☆☆
The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper
Acheteur Vérifié
purchased on 24/11/2020
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2
/5
★★☆☆☆
The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.
Geverifieerde Koper
purchased on 23/11/2020
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2
/5
★★☆☆☆
Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
One package arrived broken
Comprador Verificado
purchased on 22/11/2020
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2
/5
★★☆☆☆
Poor logistics completely outdated website ergonomics non-existent customer service
Acheteur Vérifié
purchased on 22/11/2020
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3
/5
★★★☆☆
Delays too long to take charge of the order by the salesman and delays too long to take charge of the parcel by colissimo the expenses of delivery are for 48h and not 1 semai
Acheteur Vérifié
purchased on 21/11/2020
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2
/5
★★☆☆☆
Package delivered on timebut packaging crushed and model case
Acheteur Vérifié
purchased on 21/11/2020
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2
/5
★★☆☆☆
The choice is great but delivery takes too long (2 months).
Acheteur Vérifié
purchased on 21/11/2020
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3
/5
★★★☆☆
2 orders placed at the same time over 15 days ago... one is still being prepared... not nor
Acheteur Vérifié
purchased on 19/11/2020
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3
/5
★★★☆☆
The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.
Acheteur Vérifié
purchased on 19/11/2020
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3
/5
★★★☆☆
Insufficient packaging broken box fortunately it did not touch the model
Acheteur Vérifié
purchased on 19/11/2020
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2
/5
★★☆☆☆
It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr
Acheteur Vérifié
purchased on 18/11/2020
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3
/5
★★★☆☆
Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.
Acheteur Vérifié
purchased on 18/11/2020
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3
/5
★★★☆☆
Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation
Acheteur Vérifié
purchased on 18/11/2020
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2
/5
★★☆☆☆
1 part missing, blocking the entire order........
Acheteur Vérifié
purchased on 17/11/2020
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