Reviews 1001hobbies

Delays far too long, prices too high and assistance that doesn't keep its promises. 1st and last experience

On 25.01.2019 I ordered the item no. HELL52904 (invoice no. DE146167 order no. 156103). Unfortunately I had to realize that 3 colors were not included (No. 11166 and 209). I complained about this defect by email on 11.02.2019 and have not heard from you to date. You had replied to me that you would take care of this matter immediately. When will I receive my missing colors?

Before buying I sent an email to know if the product (noted in stock shipped in 24h) would be delivered before 8 days. The answer was positive if you order today which I did and paid for express delivery. When nothing arrived and the site was not being prepared, I called 36 hours before the event for which we needed the gift. I was told (very kindly) that I had ordered a model that was not available! After looking for acceptable alternatives, I ended up taking a model that cost €450 more! and I was assured that it could go immediately and that I'd have it in time. This was not the case and I arrived for the retirement of our colleague with a photo... It was extremely embarrassing, especially for the people who had contributed to the gift. I

This used to be a great web sight.You... This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

This used to be a great web sight.You… This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

Very high prices (sometimes double compared to other sites). Delivery times spread out (3 weeks). Doesn't necessarily offer more choice. An excellent system

Hello I placed an order with you which was paid for a week ago. You tell me that it has been dispatched, but when I look at the parcel tracking it still hasn't been dispatched and of course I still haven't received it. I don't know where the error or lack of communication is, but it would be nice to know. Thank you for replying quickly by e-mail or otherwise. Cordi

Delivery time of 7 days (a little too long) payment problems.... a higher direct debit was taken from my account I report it the same day I am told ok and I have to insist by 2 mails without answer and one last time by your online system to finally be reimbursed (time 1semain

It's not easy to navigate around the site, but delivery times are far too long. What's more, it's still not

Good quality products as described. Package well packed. 3 stars for delivery. Products indicated in stock, dispatched within 24 hours, but missing at time of order dispatch. Ordered January 15 Shipped January 24 Received January 28. Credit card debited on day of order.

It's difficult for me to evaluate this order since I still haven't received the model. I called 1001 maquette again and they answered the next day. It's been 3 weeks since I ordered the product and still nothing. It's far too lo

The goods were supposedly shipped, but the shipment number is unknown at DHL.de and the shipment is still in Le Harve (10 days ago) at DHL.com. Customer service has been unable to provide any further information for 5 days!

Product ok. But delivery time not respectedÃ

The item and the box arrived damaged. I contacted the store they attended me right away but first they blamed the carrier when the packaging that came to me was not in bad condition and told me that either I paid the return costs or I kept the broken item and they gave me a voucher of 10 euros as an exception. I did not like the treatment at all. I consider that this store lacks seriousness and I will not buy again.

Delivery took quite a long time and substitute items were sent for several paints that were ordered without consultation.

Finally too expensive. No communication. I would not recommend this site.

Package arrived safely and conformed. But model (4 characters) poorly protected in the letter a broken character. Nothing irreparable for a model maker ma

The order and delivery went smoothly. However, the two Hobbymasters (F-35 and F-16) had no assembly instructions in the boxes. Prices for some models can be much higher than elsewhere. The on-site store in Paris is just an office (nothing to sell there). That said, the on-site staff is young.

Very good mention for the availability and prices of the tamiya acrylic paint.not so good for the aerosol productsalways at the tamiya brand level.

Very expensive colissimo delivery charges and when a delivery problem occurs (Colissimo fault) customer service looks down on any request for a gesture. No problem, the site is good but without p

Perfect service. Website to be improved when accessed via a tablet.

The delivery is long but the products interesting I asked for information by mails no answer

Excellent service!

Lack of stock the orders of this fact delays for a faster delivery you give a wrong answer???? long duration from the order to the expedition and not from the expedition to the reception there is nu

Bonjour bien mais un peu lent quand meme j'attends toujours une commande depuis 15 jours Cordialement

It's been a week since I placed my order and I'm still waiting for delivery (colissimo).

Delays far too long and a "disorganized" communication for prices higher than the competition (bcp more efficient which p

I do not recommend buying with eco shipping order sent on Jan 1 arrived on Jan 17...otherwise helpful and fast chat service!

Package still blocked at customs forgets to enter value of contentscharles zurcher

J'ai bien reçu a ce jourvotre mail je vous pris de m'excuse aussi làj'ai pris contact avec tabac presse de tours il m'dit que lui aussi il n'a pas compris comme ça se fait que le colis a été livré là bas au lieu de orchaise dans le 41 je lui et dit que je passer le chercher sauf je préféré que relais colis assume leurs bêtises qu'ils ont fait en plus là et votre collègue ou votre collèguee aussi mon dit de pas y aller le chercher vue que se ne me qui a fait la bêtiser mais bien eux au lieu que j'ai demandé. made the mistake but they instead of delivering it to orchaise in 41 but also in tours is not what I also asked to this day I will not go to look for it more but that relais colis ra takes him or I asked moreover there also it made a mistake so that it assumes it there and it is not me who asks them to deliver it there but him without having said it after I ask that you contact relais colis and that it ra takes him had the end of the week and had the end of the month in orchaise in 41 but also in tours. had the end of the month in orchaise too there me my side complaint against them and if they do not want the ra takes home I to them the bill of the train and there they are going to pay it in more too I am not going to let make by them I take you to excuse me it is not after you that I do but to the relay parcel which made a stupidity when I am going to place a 2nd order the next time it is going to send it in bordeaux or paris too there except me I am not going to go to seek it there bas en plus a ce jour le colis et a tours je vais pas aller le chercher je demande que relais colis le ra emmene ou j'ai demandé aussi et avais la fin de la semaine et avais la fin du mois après ça le colis va reparti chez vous et encore il faut que j'attends 4 a 5 jours pour le ravoir aussi je suis pas d'accord avec que j'ai pris contact avec le bureaux tabac de tours et relais colis a fait une grosse bêtise a fait une grosse gaffe là aussi ils ont pas fait attention en plu

I just had a problem with mondial relay who had delivered to the wrong collection point.

The delivery was fast and the products correctly packaged. On the other hand, I am rather (very) unhappy that despite several requests where I clearly specified for reasons of availability that I did not want the order to be sent immediately after receipt of my payment, it was sent without any delay! The risk was that I wouldn't be back from my trip in time to collect the parcel from the relay point. NB: Concerning the 3 products - all as described - one of them is incomplete with a part missing (FT-17 tank).

11 days to be delivered I find this delay exagÃ

Very complicated order. Despite the purchase of three articles noted in stock deliverable within 4-5 days. I only received my items after 13 days, after having contacted the store and the carrier several times, with several different people involved and contradictory messages.

My delivery has been delayed due to lack of stock, although I have been informed of this in the comm

The delivery time for products is a little long for an online sale. Given the cost, the customer is entitled to expect greater responsiveness. Nothing wrong with the pro

While the model was delivered in record time before the festive season, the same could not be said for the paints and cement glue. The bottle of Humbrol glue was dry, and some of the Heller paint was a little runny. However, 1001 Maquettes was very reactive and sent me back the glue very quickly. So well done and thank you for that. I hope that on the delivery side, controls have been put in place to check the quality of the package before they leave. I'd recommend a model from 1001 Maquettes but for the accessories

Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery