/5
★★★★☆
based on 37285 reviews published
★★★★☆
based on 37285 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I waited almost 1 month for my parcel to be sent. My brother didn't get his birthday present on time. DÃ
Acheteur Vérifié
purchased on 13/12/2020
Translated review
3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Verified Buyer
purchased on 11/12/2020
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Acheteur Vérifié
purchased on 11/12/2020
Translated review
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
3
/5
★★★☆☆
The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.
Verified Buyer
purchased on 11/12/2020
3
/5
★★★☆☆
Ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12
Geverifieerde Koper
purchased on 11/12/2020
Translated review
3
/5
★★★☆☆
Very slow delivery
Acheteur Vérifié
purchased on 10/12/2020
Translated review
3
/5
★★★☆☆
No problem with the order but the delivery took far too long. More than a month is not right...
Acheteur Vérifié
purchased on 10/12/2020
Translated review
2
/5
★★☆☆☆
I'm giving it 2 stars because the product seems fine, but the packaging needs to be improved! A huge cardboard box for 1 small box lost in the middle of plastics is excessive and not environmentally friendly.
Acheteur Vérifié
purchased on 10/12/2020
Translated review
2
/5
★★☆☆☆
I was sent a voucher with a 5% discount by email for my late delivery. I then wanted to place a new order and claim the discount. The discount code cannot be entered or is not known at 1001hobbies. So no new order as the 5% discount promise cannot be claimed. Promises alone are not enough - they should also be kept.
Verifizierter Käufer
purchased on 10/12/2020
Translated review
3
/5
★★★☆☆
I ordered a product which I later found out had to be sourced from elsewhere so there was a delay. I did receive the goods in due course. However, my biggest gripe was the lack of and poor communication throughout. Otherwise ok.
Verified Buyer
purchased on 09/12/2020
3
/5
★★★☆☆
3 stars because very fast delivery is well highlighted on the site.... To me only after reminder and Delivery after more than 3 weeks.
Acquirente Verificato
purchased on 09/12/2020
Translated review
3
/5
★★★☆☆
I can't write a review when I haven't… I can't write a review when I haven't received my order
Verified Buyer
purchased on 09/12/2020
Answer from 1001hobbies
Mr. Dixon, Thank you for your feedback. We inform you that your package is in transit and has just arrived in the US country. Thank you for your patience, We wish you a merry Christmas and a happy new year. Yours sincerely, Customer care
2
/5
★★☆☆☆
Incredibly slow.I am still waiting for… Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Verified Buyer
purchased on 09/12/2020
Answer from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
2
/5
★★☆☆☆
I can't write a review when I haven't received my order
Verified Buyer
purchased on 09/12/2020
3
/5
★★★☆☆
If the product is out of stock, it becomes complicated. Review communication with customers...
Acheteur Vérifié
purchased on 09/12/2020
Translated review
3
/5
★★★☆☆
Well ok great offer but by phone very poorly accessible get a tape to hear but is not transferred
Geverifieerde Koper
purchased on 09/12/2020
Translated review
3
/5
★★★☆☆
I can't write a review when I haven't... I can't write a review when I haven't received my order
Acheteur Vérifié
purchased on 09/12/2020
Translated review
Answer from 1001hobbies
Mr. Dixon, Thank you for your feedback. We inform you that your package is in transit and has just arrived in the US country. Thank you for your patience, We wish you a merry Christmas and a happy new year. Yours sincerely, Customer care
2
/5
★★☆☆☆
Incredibly slow.I am still waiting for... Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
Acheteur Vérifié
purchased on 09/12/2020
Translated review
Answer from 1001hobbies
Mr. Christie, Thank you for your feedback. We inform you that we have opened an inquiry with our carrier who will get back to you as soon as possible. We thank you for your patience We wish you a merry Christmas and a happy new year. Yours sincerely, Laure
2
/5
★★☆☆☆
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
Verified Buyer
purchased on 08/12/2020
3
/5
★★★☆☆
Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
Verified Buyer
purchased on 08/12/2020
3
/5
★★★☆☆
Very long 20 days after ordering. Let's hope it's because of the co
Acheteur Vérifié
purchased on 08/12/2020
Translated review
2
/5
★★☆☆☆
Ordered a month ago Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
Acheteur Vérifié
purchased on 08/12/2020
Translated review
3
/5
★★★☆☆
I still haven't received my November 25 order and it's now December 8. I hope to receive it before Christmas otherwise my 10 year old son will have nothing under the tree. For a first order I'm
Acheteur Vérifié
purchased on 08/12/2020
Translated review
2
/5
★★☆☆☆
Goods are ok but 250€ gift wrapping for a mini piece of paper primitively wrapped and without a gift bow that disappointed me very much.
Verifizierter Käufer
purchased on 08/12/2020
Translated review
3
/5
★★★☆☆
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Verified Buyer
purchased on 07/12/2020
Answer from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
2
/5
★★☆☆☆
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
Verified Buyer
purchased on 07/12/2020
Answer from 1001hobbies
Mevrouw Lijen, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, 1001hobbies klantenservice.
3
/5
★★★☆☆
You pay for shipping with DPD more than normal and then you get a mail that your package is handled by B-post Everything was on time but too high distribution costs why not directly B-post Also no choice of shipping: why no possibility to have something delivered later with lower shipping costs not everything has to be available tomorrow A review is nonsense if there is no response I'll wait a bit Greetings Werner
Geverifieerde Koper
purchased on 07/12/2020
Translated review
2
/5
★★☆☆☆
Unfortunately much too slow and extremely expensive to ship.
Verifizierter Käufer
purchased on 07/12/2020
Translated review
3
/5
★★★☆☆
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Acheteur Vérifié
purchased on 07/12/2020
Translated review
Answer from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
2
/5
★★☆☆☆
Ik heb een bestelling gedaan Ik heb een bestelling gedaan. Ik ontvang een bericht dat ik contact moet opnemen, maar de telefoonnummer op de website werkt niet. Er zou een deeltje van mijn bestelling niet leverbaar zijn, maar het artikel staat nog wel te koop op de website.
Acheteur Vérifié
purchased on 07/12/2020
Translated review
Answer from 1001hobbies
Mevrouw Lijen, Bedankt voor je feedback. Onze klantenservice neemt zo snel mogelijk contact met u op. We kijken er naar uit om van u te horen, 1001hobbies klantenservice.