English
★★★★☆
based on 40271 reviews published
Latest negative customer reviews
They are the worst!!! I place an order and pay for urgent shipping which I see that weeks go by and it does not arrive. They tell me that they do not have a product in stock and the urgent is once it arrives at the warehouse in Spain and they process it. Days go by and they tell me that a product that on their website said available is no longer in stock so they send me the rest of the products and give me a voucher for the next purchase for the product they do not have in stock. The surrealistic part of the whole case is that while I was traveling, I received an email confirming that the order had been delivered to the address mentioned above. It turns out that the package was not delivered and when I ask them for proof of delivery they give me a generic paper from Colissimo where it says that it was delivered. I ask them for the receipt with the signature of receipt of goods and they say that this option is not available for Spain. In short, I have paid 70€ for 3 toys and I have not received anything at all and they tell me to contact the local courier? It's a robbery?this is what these people do? in my life something like this has never happened to me?
You pay for express shipping and it takes 2 months to arrive. I will not buy here again, even though their catalog of toys is beautiful, they do not deliver what they say they will.
1 month's delay in placing an order, 5 to 8 euros in shipping costs for a set of decals sent by non-tracked mail, and a tax for using Paypal - that's all there is to it.....1001 maquettes are finished for me, and I'm an old customer.lots of references, of course, but most of them aren't in stock, and they're 15% more expensive than their competitors.
Hello Following receipt of a model. I noticed that a part was missing. So I sent an e-mail with the missing part and the delivery note. To this day I have no news. Please take note of this message and reply as soon as possible.
You're asking for my opinion even though I haven't received my parcel yet.
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
If I could give zero stars I would! I purchased a figure on 9/21 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away you can find much cheaper price and much better service elsewhere!
Really pitiful! For ten days I've been waiting for my order, which is still listed as being""in preparation"". Despite a phone call from me, nothing is happening. I must point out that the product ordered was available! I strongly advise against this site and in any case I will never again go through 1001 Maquettes or 1001 Hobbies (whatever the name) for my next orders.
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
After waiting over 20 days for the first and certainly last order to be processed, I was notified that a credit note had been issued in my favor. Crazy!
About 2 weeks from order to delivery. That's a bit long to prepare an order... Surely a one-off bad experience, at least I hope so.
Package not arrived returned to sender do not understand
Too long, bad layout. I don't recommend it.
Too long in delivery
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidentally says it's not available a couple of minutes after I sent a complaint
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Received product w/i 10 calendar days in great condition.
07/09/2019 order placed,after two weeks... 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Not good My order 14 days wait .
I ordered a model bf 109 miniature mounted according to the description that you put (no need for materials or glue paint ...) I received a model to mount! Great
The assembly instructions are a very poor translation. The diagrams are illegible! On the other hand, delivery was made on time.
Despite receiving an email indicating that the order had been prepared it has been seven days since the order was placed but I have no data to access the tracking of the shipment.
I still haven't received my parcel and no solution has been proposed by the seller.
Arrived late! Missed a piece of rear wing. DÃ
Very bad! I bought a model of a Japanese sports car and a Lamborghini model with a delivery date between September 4 and 6. I have not yet received the package which is for my son and apparently the gift has been returned back to the store in France. Five days ago I sent an email to ask for clarification but have had no reply. So despite having paid for the product I still haven't received it and what's worse I don't even know if I will receive it back.
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
Two order misplacements, one still unsolved, is too many.
Nice quality, I just regret that the glue and paints are not included with the makeup.
Order never collected
Great communication with the seller fast shipping to Poland highly recommended. Michal.
Very long delivery time and I was supposed to get a poster that was not included
An excellent website but an in-stock order I placed almost a month ago still hasn't arrived and I don't even know if it has.
Order no. 173395 placed and paid for on August 23. Today, August 29, still nothing. With a tracking number blocked on August 24, we don't know why. We should go and do a training course in companies like Cdiscount or Amazon which deliver in 48 hours. Unacceptable. Where did my order come from? From China by sea? Z
I do not receive the idle Update I... I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Ordered two sets of 1/48 Corsair decals... Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don't expect timely completion of your orders or the correct item to arrive