/5
★★★★☆
based on 37055 reviews published
★★★★☆
based on 37055 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 0304 I receive an email of shipment on 0604 except that when I look at the tracking the package has not left it is waiting at the supplier...... it is 1604 and still waiting at the digger After several emails I am told to wait that the tracking of the post moves except that nothing happens A Fuir does not respect its customers does not give any information. I'm waiting for my products for 3 weeks ...
Acheteur Vérifié
purchased on 16/04/2020
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1
/5
★☆☆☆☆
The prices on this site are far too high compared with other modelling sites. For example, the Renault RE20 Turbo Italeri Reference 4707 Scale 112 costs 250.99 euros (in their kindness they offer you a 5% discount, i.e. 238.44 euros), whereas this model can be found for 138 euros on france-maquette oupsmodel.com or breizh-modelisme. I'm well aware that prices are free, but at this level, it's not enough.
Acheteur Vérifié
purchased on 16/04/2020
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1
/5
★☆☆☆☆
An order was placed and 500 euros were debited, but I still haven't received the material. I don't understand why, despite the current period, the debit has been made without the material having arrived (500 euros all in all).
Acheteur Vérifié
purchased on 16/04/2020
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1
/5
★☆☆☆☆
Order the 04042020 and to date no news 799e charge for 2 pots of paint and 1 tube of glue shameful 1st and last comman
Acheteur Vérifié
purchased on 16/04/2020
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1
/5
★☆☆☆☆
The RC model is missing part of the back
Acheteur Vérifié
purchased on 16/04/2020
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1
/5
★☆☆☆☆
I ordered an item a model of a rural house kit towards the end of March 2020 . This order was processed but for some reason you had the wrong address ,the courier could not deliver as they did not recognize the address, i contacted you and gave the correct address since then I have heard nothing.
Verified Buyer
purchased on 16/04/2020
1
/5
★☆☆☆☆
Order placed on March 29 with choice of shipping by express courier for an additional charge. The package appears to have been shipped on April 8 but to date it has not arrived. In addition, the link provided on the site for DHL courier tracking does not work so it is not possible for me to get any information about the shipment. I understand the inconvenience due to Covid 19 however it does not seem to me to be a service up to the mark. I cannot give any evaluations on the quality of the goods as I have not yet received them.
Acquirente Verificato
purchased on 16/04/2020
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1
/5
★☆☆☆☆
I ordered some paints on the 030220 they never arrived I requested a refund after 3 weeks it is now the 140420 and not received my refund and just get a load of excuses from these people. This is the worst company ever.
Acheteur Vérifié
purchased on 15/04/2020
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1
/5
★☆☆☆☆
I still haven't received anything
Acheteur Vérifié
purchased on 15/04/2020
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1
/5
★☆☆☆☆
Waardeloze club, Waardeloze club. Heb hier een Bronco coastal submarine 1/35 besteld met wat verf. Toen ik het model binnen kreeg zaten er twee dezelfde essentiële onderdelen in, dus paste het niet op elkaar. Mail gestuurd hierover op 13 februari. Het antwoord dat ik kreeg Er is contact gezocht met de leverancier. En het kon wel heel lang duren voordat het desbetreffende onderdeel zou duren. Ipv een andere doos open trekken en het onderdeel opsturen moest ik dus wachten. Uiteindelijk vond ik wel dat ik lang had gewacht. (en ik heb echt begrip met een Corona crisis). Op 23 maart heb ik de fabrikant Bronco (China) zelf maar een mailtje gestuurd met dit verhaal en vandaag 15 april heb ik de juiste onderdelen op de mat liggen. Pffff...ik bestel nooit meer wat bij deze club. Klant is koning...tot aan de deurmat.
Acheteur Vérifié
purchased on 15/04/2020
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1
/5
★☆☆☆☆
Non je ne suis pas satis fer pars se site pas de bon vendeur je n'ais toujours pas reçus mon colis que j'avais commander il y a 10 jour. et sur le site il marque bien en stock mon article.. alors je devait le recevoir 2 jour après ma commande passer en stock... sa mais 24h Ouen sais en stock... et Ouen je lais passer il été en stock ma commande...jais demander le remboursement des frais de port et il m'dit non on ne rembourses pas...... alors site pas bien annonce mensonger sur leur site..... je vais leur faire une bonne pub sur des sites qui son connus....... et les faire passer à 30 million consomma
Acheteur Vérifié
purchased on 15/04/2020
Translated review
1
/5
★☆☆☆☆
Waardeloze club, Waardeloze club. Heb hier een Bronco coastal submarine 1/35 besteld met wat verf. Toen ik het model binnen kreeg zaten er twee dezelfde essentiële onderdelen in, dus paste het niet op elkaar. Mail gestuurd hierover op 13 februari. Het antwoord dat ik kreeg Er is contact gezocht met de leverancier. En het kon wel heel lang duren voordat het desbetreffende onderdeel zou duren. Ipv een andere doos open trekken en het onderdeel opsturen moest ik dus wachten. Uiteindelijk vond ik wel dat ik lang had gewacht. (en ik heb echt begrip met een Corona crisis). Op 23 maart heb ik de fabrikant Bronco (China) zelf maar een mailtje gestuurd met dit verhaal en vandaag 15 april heb ik de juiste onderdelen op de mat liggen. Pffff...ik bestel nooit meer wat bij deze club. Klant is koning...tot aan de deurmat.
Verified Buyer
purchased on 15/04/2020
1
/5
★☆☆☆☆
I feel ripped off and this will be the last purchase I will make at this store. they have sold me a product that they did not have or expect to have. Almost a month ago I made the purchase of a set of Eduard photoetched parts to improve a model. On the 8th the order status was updated to "sent". I have not received it yet. The Covid19 excuse does not help me because I have ordered things to Germany or Poland that have arrived to Madrid in a matter of four days.
Comprador Verificado
purchased on 15/04/2020
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1
/5
★☆☆☆☆
On the tracking page it says that it is in delivery so it takes 2 days in the morning it says in delivery and at night system failure ... 2 days waiting for the delivery person to arrive and it does not arrive ... I will have to cancel the purchase and get my money back.
Comprador Verificado
purchased on 15/04/2020
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1
/5
★☆☆☆☆
Eindeloos wachten en verzendingskosten Ze vragen 3,99€ verzendingskosten voor een decal velletje op te sturen. Een maand later nog altijd niets ontvangen. 2de keer dat ik hier bestel en ook de laatste keer. Steeds ongelooflijk lang wachten op je bestelling!!!! Jullie zouden beschaamd moeten zijn om verzendingskosten te vragen gezien de lange leveringstijd ????
Acheteur Vérifié
purchased on 14/04/2020
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1
/5
★☆☆☆☆
More than a week when it is specified in the order 'delivered in two days' and charged 8 € 99 and still not delivered I am very disappointed I do not repeat p
Acheteur Vérifié
purchased on 14/04/2020
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1
/5
★☆☆☆☆
I've ordered my package on March 22nd... I've ordered my package on March 22nd 2020 and still have not received my package it is like mid-april the sculpting needs to really work on their delivery their telephone numbers do not work the company that they use for delivery their telephones do not work I know you don't have a lot better customer service am I able to talk to a live person stuff a stupid email
Acheteur Vérifié
purchased on 14/04/2020
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1
/5
★☆☆☆☆
I've ordered my package on March 22nd… I've ordered my package on March 22nd 2020 and still have not received my package it is like mid-april the sculpting needs to really work on their delivery their telephone numbers do not work the company that they use for delivery their telephones do not work I know you don't have a lot better customer service am I able to talk to a live person stuff a stupid email
Verified Buyer
purchased on 14/04/2020
1
/5
★☆☆☆☆
Eindeloos wachten en verzendingskosten Ze vragen 3,99€ verzendingskosten voor een decal velletje op te sturen. Een maand later nog altijd niets ontvangen. 2de keer dat ik hier bestel en ook de laatste keer. Steeds ongelooflijk lang wachten op je bestelling!!! Jullie zouden beschaamd moeten zijn om verzendingskosten te vragen gezien de lange leveringstijd ????
Verified Buyer
purchased on 14/04/2020
1
/5
★☆☆☆☆
The model that I bought for around 40€ went down to 27€ a few days after my purchase. There was no special offer on this product, so I don't understand and I'm not sure that I'll be able to afford it.
Acheteur Vérifié
purchased on 13/04/2020
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1
/5
★☆☆☆☆
I bought a model of the Mach2 series. When I opened the box I noticed that there were numerous defects at the plastic injection points. I sent an email to complain with photos. All parts of the fuselage are affected. 1001 maquettes replied, saying that the problem was well known and that buyers know that poor-quality models need to be retouched before assembly. There are holes and very pronounced imperfections. I can't see how I can make them disappear, especially as it's a rocket and there are drawings in the fuselage, so it's impossible to make up for them. I'm a jewelry maker, so I know all about surface treatment. 1001 maquettes offers me a €15 voucher for a €70 model, which curiously enough is €40 on the official French Mach2 website. Who are we kidding? Yves M
Acheteur Vérifié
purchased on 12/04/2020
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1
/5
★☆☆☆☆
I bought a model of the Mach2 series. When I opened the box I noticed that there were numerous defects at the plastic injection points. I sent an email to complain with photos. All parts of the fuselage are affected. 1001 maquettes replied, saying that the problem was well known and that buyers know that poor-quality models need to be retouched before assembly. There are holes and very pronounced imperfections. I can't see how I can make them disappear, especially as it's a rocket and there are drawings in the fuselage, so it's impossible to make up for them. I'm a jewelry maker, so I know all about surface treatment. 1001 maquettes is offering me a €15 voucher for a €70 model, which curiously enough is €40 on the official French Mach2 website. Who are we kidding? Yves M
Acheteur Vérifié
purchased on 12/04/2020
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1
/5
★☆☆☆☆
I have not yet received the coli
Acheteur Vérifié
purchased on 12/04/2020
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1
/5
★☆☆☆☆
More than a week and still no parcel for 8€99 delivery a scam
Acheteur Vérifié
purchased on 11/04/2020
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1
/5
★☆☆☆☆
Beware!!! I ordered a puzzle on 1001puzzle on 2042020 and I paid more than 16€ for chronopost delivered in 24h but I still haven't received anything!!!! They don't even answer the message and there is no phone to reach them!!!! I'm starting to believe that this site
Acheteur Vérifié
purchased on 11/04/2020
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1
/5
★☆☆☆☆
My order has not arrived. I have not received a refund and I emailed but have not had a response. Very disappointing and frustrating.
Verified Buyer
purchased on 11/04/2020
1
/5
★☆☆☆☆
J'ai fait la demande pour animer notre séjour c'est pourquoi j'ai commandé tous les articles qui étaient en stock pour qu'il arrive bientôt et après deux semaines nous attendons toujo
Comprador Verificado
purchased on 11/04/2020
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1
/5
★☆☆☆☆
Disappointed with my purchase! The image and description do not correspond to the model I received! The model ordered is reference 2464 with two characters as indicated on the visual and on the detailed description. The model received is reference 2464A with a single character and is much less qualitative in terms of design! In other words, I would have chosen another website, AMAZON, which offered the model delivered for less. My son's enthusiasm at the time of receipt got the better of the packaging before seeing that the model didn't match, so it was impossible to return the parcel! Please modify your advert and clearly indicate the model you actually supply and possibly make a commercial gesture! In spite of everything, I didn't know the COBI brand and products.
Acheteur Vérifié
purchased on 10/04/2020
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1
/5
★☆☆☆☆
Reminder to ask for my opinion on my order of March 21 still not received on April 10 my opinion today can only be negative Epilogue: I finally received my package on Monday April 20 not being indicated on the contents and value customs blocked it. Result: 36 Euros more in charges
Acheteur Vérifié
purchased on 10/04/2020
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1
/5
★☆☆☆☆
I find the lack of professionalism of this company shameful. I bought two items that were listed as available. When I did not receive the package and after a thousand attempts to contact them, they informed me that one of the items will take another month. They have not even had the detail of given the situation of confinement and given that it is their mistake to send at least the item that was in stock in order to save postage. Reimbursement requested reembo
Comprador Verificado
purchased on 10/04/2020
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