/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Package not arrived yet - no customer service or response to my query about missing item
Verified Buyer
purchased on 08/04/2020
1
/5
★☆☆☆☆
It's april 7th and I still haven't received my order placed and paid for on march 24th.
Acheteur Vérifié
purchased on 07/04/2020
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1
/5
★☆☆☆☆
Unable to contact No reply���s to email Don���t answer phones I want to return order th
Verified Buyer
purchased on 07/04/2020
1
/5
★☆☆☆☆
Waiting order placed March 25when I paid the express shipping (19 €).which on the website says it arrives in 2 or 5 days. I sent them an email and they replied that they are missing the paintings.On April 15 I send them another email requesting a refund and they replied that it has already been sent that you can check the order on a shipping website. There I was told that the order does not exist. Today, April 21, I am still waiting
Comprador Verificado
purchased on 07/04/2020
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1
/5
★☆☆☆☆
Still no delivery... The name has been truncated. I don't know where my pa
Acheteur Vérifié
purchased on 06/04/2020
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1
/5
★☆☆☆☆
I ordered a model from them and it arrived in January. When I have been assembling it for two days I realize that several panels of parts are missing. I contact them and they tell me that they will reimburse me for the purchase or send me the missing parts. I have been waiting for 5 weeks and sending them all the information they ask me for and they give me long delays or ask me for information that I have already sent them before. In the end I have thrown the model in the trash. They are informal and very bad at attending to the public, they only give me long delays. Ju
Comprador Verificado
purchased on 06/04/2020
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1
/5
★☆☆☆☆
I bought 3 weeks ago 5 products from the catalog for my elderly father who needs something for entertainment. I wrote a week later and was told that one of the models was missing. I have tried to contact them by phone and they communicate. I paid 170 euros and we still haven't received anything. I wrote again to ask them to cancel the order or send it without the missing item. They only reply with a standard mail. Very disappointed and worried. Also my father is still without models for the confinement. I thought they would be a company
Comprador Verificado
purchased on 06/04/2020
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1
/5
★☆☆☆☆
Ordered Tamiya wash Humbrol wash delivered
Verified Buyer
purchased on 05/04/2020
1
/5
★☆☆☆☆
My payment card was debited last month, I haven't received anything and I have no news of my order. Debiting cards when the order is sent, as Amazon does, would be a step forward, with or without containment.
Acheteur Vérifié
purchased on 05/04/2020
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1
/5
★☆☆☆☆
I've been waiting for 1 month.
Acheteur Vérifié
purchased on 04/04/2020
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1
/5
★☆☆☆☆
Hello despite my mail for bad delivery I have no news from you.I'm annoyed because this is not the first time I order from you.I await your contact to tell you more.see you soon I hope. NAPO170
Acheteur Vérifié
purchased on 04/04/2020
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1
/5
★☆☆☆☆
Not at all satisfied I keep getting emails asking me if I am satisfied with my first purchase on this site but I still have not received the item. It is about days late and don't use the excuse of the emergency that is affecting us as I buy quite a lot of modeling items on the internet and it is all coming to me regularly even things from California from Germany and Japan. I think I am not buying from this site anymore.
Acquirente Verificato
purchased on 04/04/2020
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1
/5
★☆☆☆☆
Very convenient
Geverifieerde Koper
purchased on 03/04/2020
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1
/5
★☆☆☆☆
Being asked to review despite the fact I am STILL waiting for my items to arrive. If you are going to have a .co.uk web address you need to let buyers know the items are coming from abroad and will therefore take WEEKS to arrive. I will not be purchasing from you again.
Verified Buyer
purchased on 03/04/2020
1
/5
★☆☆☆☆
I have been waiting for the model since March 18 and it still has not arrived. The answers to the mails I send claiming it only tell me to wait a little longer when it was supposed to arrive in two or three days. I ordered it to make the confinement more pleasant and it is going to end before it arrives. If it arrives at all, because at the rate I am going
Comprador Verificado
purchased on 03/04/2020
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1
/5
★☆☆☆☆
Very good service
Acheteur Vérifié
purchased on 02/04/2020
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1
/5
★☆☆☆☆
Very bad I wanted to cancel the order because it was very late with the date they assured and they did not cancel it. They also told me that it had been shipped when the tracking they give you showed that the next day they were still preparing it. I sent it to them and they continued with the same thing. Inform
Comprador Verificado
purchased on 02/04/2020
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1
/5
★☆☆☆☆
I don't know french i am very satisfied with ever aspect of the transaction no complants.
Verified Buyer
purchased on 01/04/2020
1
/5
★☆☆☆☆
I cannot give you satisfaction as I have not yet received the matereil.
Acheteur Vérifié
purchased on 01/04/2020
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1
/5
★☆☆☆☆
I can not give a good rating as I still do not have the item I ordered
Verified Buyer
purchased on 31/03/2020
1
/5
★☆☆☆☆
Still not received...
Acheteur Vérifié
purchased on 31/03/2020
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1
/5
★☆☆☆☆
Despite covid 19 parcel well received Mer
Acheteur Vérifié
purchased on 30/03/2020
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1
/5
★☆☆☆☆
In this period of confinement I can not give an opinion since I have not received the product Cordially Stay che
Acheteur Vérifié
purchased on 30/03/2020
Translated review
1
/5
★☆☆☆☆
292 euro for a remote-controlled Beetle model that arrives without a motor, battery or remote control seems to me to be an anarchic situation that I can't stand; to find myself with a beautiful model (very expensive) that can't work unless I spend at least another 100 euros to start enjoying it, with the additional purchase of the motor, battery and remote control. Is it really honest to offer us such an opportunity??? Can you improve your ads so that we don't fall into the trap I did? I must admit that I'm looking for other service providers who are more honest in their presentation. I'd like an answer from you.
Acheteur Vérifié
purchased on 27/03/2020
Translated review
1
/5
★☆☆☆☆
- Ordered on 08022020. No indication of item availability or delivery date when I placed my order. - Still nothing received on 26022020! No information on the status of delivery despite the delay. I conclude that I was sold an item that was not in stock (which never arrived and which is now reported as unavailable). - I call customer service to cancel my order. The person I spoke to (a nice person, it has to be said) asked me to confirm it in writing and announced that a refund would not be forthcoming for another two weeks. - I write to express my dissatisfaction, saying that I'd been sold an item that wasn't available. I'm told I'm mistaken. What is it then? - I go back to the site today and I see that the order was cancelled on 10022020 !!! Instead of 26022020 (date of my call). - And finally: I've been trying to unsubscribe from the newsletter ever since and I'm still receiving promotional emails! I don't recommend this site!
Acheteur Vérifié
purchased on 25/03/2020
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1
/5
★☆☆☆☆
Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....
Acheteur Vérifié
purchased on 25/03/2020
Translated review
1
/5
★☆☆☆☆
Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....
Verified Buyer
purchased on 25/03/2020
1
/5
★☆☆☆☆
I have not received yet the last 2 models I bought .25.03.2020
Comprador Verificado
purchased on 25/03/2020
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1
/5
★☆☆☆☆
Parcel ordered on March 18 still not sent to date (March 25). I know there's an exceptional situation but I've contacted them to get information about the delivery since March 20 and to date there's been no response from the logistics team. In response to the seller's answer ... March 4 is a previous order. How do you receive an order on March 4 that was placed on March 18. What does it mean? Maybe you didn't look carefully? In any case, I must not modify my comments as you advise. By way of information, I sent an e-mail on March 20 and March 23 with a reply from you each time (but without any information about the parcel). Thank you for modifi
Acheteur Vérifié
purchased on 25/03/2020
Translated review
1
/5
★☆☆☆☆
Good product selection good Webb site efficient delivery.
Verified Buyer
purchased on 24/03/2020