/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Order processing time too long, delivery time too long considering cost of postage.
Verified Buyer
purchased on 03/12/2020
3
/5
★★★☆☆
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
Acheteur Vérifié
purchased on 01/12/2020
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2
/5
★★☆☆☆
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Verified Buyer
purchased on 01/12/2020
Answer from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
3
/5
★★★☆☆
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Verified Buyer
purchased on 01/12/2020
2
/5
★★☆☆☆
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
Verified Buyer
purchased on 01/12/2020
3
/5
★★★☆☆
The models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
Verified Buyer
purchased on 01/12/2020
2
/5
★★☆☆☆
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Acheteur Vérifié
purchased on 01/12/2020
Translated review
Answer from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
3
/5
★★★☆☆
Good piece... nothing to say
Acheteur Vérifié
purchased on 30/11/2020
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2
/5
★★☆☆☆
Quick order processing good prices everything as expected! Thank you!!!
Verified Buyer
purchased on 30/11/2020
3
/5
★★★☆☆
The order is of good quality only the delivery time was too long.
Acheteur Vérifié
purchased on 29/11/2020
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2
/5
★★☆☆☆
Package received damaged
Acheteur Vérifié
purchased on 29/11/2020
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3
/5
★★★☆☆
Difficult to install shrouds....
Acheteur Vérifié
purchased on 29/11/2020
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2
/5
★★☆☆☆
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
Geverifieerde Koper
purchased on 29/11/2020
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3
/5
★★★☆☆
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
Verified Buyer
purchased on 28/11/2020
2
/5
★★☆☆☆
Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.
Acheteur Vérifié
purchased on 28/11/2020
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3
/5
★★★☆☆
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Verified Buyer
purchased on 28/11/2020
Answer from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
2
/5
★★☆☆☆
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Verified Buyer
purchased on 28/11/2020
Answer from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
3
/5
★★★☆☆
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Acheteur Vérifié
purchased on 28/11/2020
Translated review
Answer from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
2
/5
★★☆☆☆
Very bad time of specail courier to my... Very bad time of specail courier to my address - more than 3 weeks and order not received yet!
Acheteur Vérifié
purchased on 28/11/2020
Translated review
Answer from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
2
/5
★★☆☆☆
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
Geverifieerde Koper
purchased on 28/11/2020
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2
/5
★★☆☆☆
Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received
Verifizierter Käufer
purchased on 27/11/2020
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2
/5
★★☆☆☆
Order placed 12 days ago:still not picked up by collissim
Acheteur Vérifié
purchased on 27/11/2020
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3
/5
★★★☆☆
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
Acheteur Vérifié
purchased on 27/11/2020
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3
/5
★★★☆☆
Great products but very slow shipping I waited 20 days to get the package check availability well
Acquirente Verificato
purchased on 26/11/2020
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3
/5
★★★☆☆
It would be desirable to have more precise assembly instructions in FRENCH.
Acheteur Vérifié
purchased on 26/11/2020
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3
/5
★★★☆☆
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
Acheteur Vérifié
purchased on 26/11/2020
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2
/5
★★☆☆☆
Delivery service too expensive for a waiting time of 1
Acheteur Vérifié
purchased on 26/11/2020
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3
/5
★★★☆☆
Very long delivery time. But good service response
Acheteur Vérifié
purchased on 26/11/2020
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2
/5
★★☆☆☆
Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J
Acheteur Vérifié
purchased on 25/11/2020
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2
/5
★★☆☆☆
I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.
Acheteur Vérifié
purchased on 25/11/2020
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