/5
★★★★☆
based on 36834 reviews published
★★★★☆
based on 36834 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The products correspond to the order. These products were supposedly available for delivery within 3 days. Products ordered and charged to card on 101020. Received on 221020. 10 days delivery by colissimo is very expensive.
Acheteur Vérifié
purchased on 23/10/2020
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2
/5
★★☆☆☆
I give 2 stars because disappointed I thought there was paint but not. I would not have bought them if I had had this information.
Acheteur Vérifié
purchased on 19/10/2020
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2
/5
★★☆☆☆
I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï
Verified Buyer
purchased on 18/10/2020
2
/5
★★☆☆☆
I bought six items on 19-09-20 under number 50AGD19ZL and received only five last week ! Three days ago I spoke to an English speaking lady of your customer service who told me that in your system only two items were sent to me????. According to you I should still receive three items while I am missing one Z6217 ( British 25lb howitzer) I was supposed to receive a refund voucher by mail but haven't received it yet! Your administration is apparently a chaos and you are totally not customer friendly!
Geverifieerde Koper
purchased on 18/10/2020
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3
/5
★★★☆☆
If you want to keep your customers, you'll have to keep up with the competition.
Acheteur Vérifié
purchased on 15/10/2020
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3
/5
★★★☆☆
Parts too small
Acheteur Vérifié
purchased on 14/10/2020
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3
/5
★★★☆☆
Effective for models, much less so for accessories such as expensive paint, and no choice but to go to the competition to find what you need to paint a model, and what's more, at an affordable price. Dom
Acheteur Vérifié
purchased on 10/10/2020
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2
/5
★★☆☆☆
Time taken far too long despite two phone calls. The parts are confo
Acheteur Vérifié
purchased on 09/10/2020
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2
/5
★★☆☆☆
If a product is not in stock, please indicate this. This will avoid the customer having to pay colissimo delivery charges because he is in a hurry.
Acheteur Vérifié
purchased on 09/10/2020
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3
/5
★★★☆☆
Received item Received item. Very long shipping time.
Verified Buyer
purchased on 09/10/2020
Answer from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
3
/5
★★★☆☆
Received item Received item. Very long shipping time.
Acheteur Vérifié
purchased on 09/10/2020
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Answer from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
3
/5
★★★☆☆
No problem with this order, but a mix-up with the previous one...... Products displayed as being in stock but not ... and prices not really competitive....dommage...
Acheteur Vérifié
purchased on 07/10/2020
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2
/5
★★☆☆☆
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
Verified Buyer
purchased on 05/10/2020
2
/5
★★☆☆☆
Wide range of models but prices higher than on other sites and waiting for restocking without knowing the restocking times. Unreachable by phone. Notifies only at the last moment when models are to be retrieved from stock.
Acheteur Vérifié
purchased on 05/10/2020
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2
/5
★★☆☆☆
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
Acheteur Vérifié
purchased on 05/10/2020
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2
/5
★★☆☆☆
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
Verified Buyer
purchased on 05/10/2020
3
/5
★★★☆☆
Tres bien site sérieux dommage la livraison longueu
Acheteur Vérifié
purchased on 04/10/2020
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3
/5
★★★☆☆
Delivery time does not correspond to the information ?
Verifizierter Käufer
purchased on 26/09/2020
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3
/5
★★★☆☆
Great people to deal with.
Verified Buyer
purchased on 23/09/2020
3
/5
★★★☆☆
Shipment arrived after two weeks times... Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Acheteur Vérifié
purchased on 22/09/2020
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Answer from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
3
/5
★★★☆☆
Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Verified Buyer
purchased on 22/09/2020
Answer from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
2
/5
★★☆☆☆
Hello I still have not received my package Rondineau Edd
Acheteur Vérifié
purchased on 21/09/2020
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3
/5
★★★☆☆
The last delivery was compliant long but compliant the compressor delivered with English instructions! very unpleasant
Acheteur Vérifié
purchased on 19/09/2020
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2
/5
★★☆☆☆
Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !
Verified Buyer
purchased on 19/09/2020
3
/5
★★★☆☆
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
Acquirente Verificato
purchased on 16/09/2020
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2
/5
★★☆☆☆
Hello Disappointed by my purchase... I took an AV Iso DC output transformer! So this is my mistake... At a price of 4€ and 7€ shipping... Too bad for me... So be careful and precise when you buy. Otherwise, a very professional and pleasant welcome at
Acheteur Vérifié
purchased on 14/09/2020
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2
/5
★★☆☆☆
Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud
Acheteur Vérifié
purchased on 13/09/2020
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3
/5
★★★☆☆
Customer service was exceptional they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
Verified Buyer
purchased on 13/09/2020
2
/5
★★☆☆☆
This model arrived missing a major part looked like the box had been tampered with but I didn�t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I�ll keep looking.
Verified Buyer
purchased on 12/09/2020
3
/5
★★★☆☆
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Acheteur Vérifié
purchased on 11/09/2020
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Answer from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service