/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.
Geverifieerde Koper
purchased on 25/11/2020
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3
/5
★★★☆☆
The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper
Acheteur Vérifié
purchased on 24/11/2020
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2
/5
★★☆☆☆
The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.
Geverifieerde Koper
purchased on 23/11/2020
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2
/5
★★☆☆☆
Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
One package arrived broken
Comprador Verificado
purchased on 22/11/2020
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2
/5
★★☆☆☆
Poor logistics completely outdated website ergonomics non-existent customer service
Acheteur Vérifié
purchased on 22/11/2020
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3
/5
★★★☆☆
Delays too long to take charge of the order by the salesman and delays too long to take charge of the parcel by colissimo the expenses of delivery are for 48h and not 1 semai
Acheteur Vérifié
purchased on 21/11/2020
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2
/5
★★☆☆☆
Package delivered on timebut packaging crushed and model case
Acheteur Vérifié
purchased on 21/11/2020
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2
/5
★★☆☆☆
The choice is great but delivery takes too long (2 months).
Acheteur Vérifié
purchased on 21/11/2020
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3
/5
★★★☆☆
2 orders placed at the same time over 15 days ago... one is still being prepared... not nor
Acheteur Vérifié
purchased on 19/11/2020
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3
/5
★★★☆☆
The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.
Acheteur Vérifié
purchased on 19/11/2020
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3
/5
★★★☆☆
Insufficient packaging broken box fortunately it did not touch the model
Acheteur Vérifié
purchased on 19/11/2020
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2
/5
★★☆☆☆
It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr
Acheteur Vérifié
purchased on 18/11/2020
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3
/5
★★★☆☆
Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.
Acheteur Vérifié
purchased on 18/11/2020
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3
/5
★★★☆☆
Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation
Acheteur Vérifié
purchased on 18/11/2020
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2
/5
★★☆☆☆
1 part missing, blocking the entire order........
Acheteur Vérifié
purchased on 17/11/2020
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2
/5
★★☆☆☆
I have been sent a bottle of used wash enamel.
Comprador Verificado
purchased on 17/11/2020
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3
/5
★★★☆☆
One of the boxes was missing a figure (puppet) Otherwise it looked good
Geverifieerde Koper
purchased on 17/11/2020
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3
/5
★★★☆☆
Delivery too slow Very high charges
Acheteur Vérifié
purchased on 16/11/2020
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3
/5
★★★☆☆
Disappointed by the packaging. Package arrived very damaged. Box also damaged. Fortunately the model was not damaged in any way. I doubt I'll be recommending you if the parcels aren't better protected. First try plut
Acheteur Vérifié
purchased on 14/11/2020
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3
/5
★★★☆☆
Product complies with my request and delivered on time = very good 55 catastrophic delivery attributable to Colissimo (cardboard folded in half to fit in my mailbox so model twisted) = 0 5 the balance sheet done
Acheteur Vérifié
purchased on 14/11/2020
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2
/5
★★☆☆☆
Very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend
Verified Buyer
purchased on 14/11/2020
2
/5
★★☆☆☆
I still haven't received my parcel because apparently only my town is on the parcel and my street and number are missing. Disappointing for the delay and this oversight knowing that I paid a shipment for all to be well done on behalf of 1001 ma
Acheteur Vérifié
purchased on 13/11/2020
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2
/5
★★☆☆☆
Despite my patience, it's very DIFFICULT to make the circus CORRECTLY...! A simple tube of glue doesn't do the job, so I had to use a glue gun to make some of the assemblies. What's more, the photo doesn't correspond to what's in the box - no poles, no strings, etc. In fact, I made the tent (in the photos) to my own taste, but it's not finished.
Acheteur Vérifié
purchased on 13/11/2020
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3
/5
★★★☆☆
Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.
Verified Buyer
purchased on 13/11/2020
3
/5
★★★☆☆
Good for taking into account the package and delivery but not great for the address of the relay point.... I ask to be delivered in Champagnole and my parcel arrives in Poligny 20 km further on.
Acheteur Vérifié
purchased on 11/11/2020
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3
/5
★★★☆☆
I think I'm a pretty good customer and yet you regularly send me a €5 discount voucher !!!!! for purchases over €50. Sorry, I order at my own pace, i.e. approx. 25€ per order, but nearly 2 times a month, as I have other purchases to make.
Acheteur Vérifié
purchased on 11/11/2020
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2
/5
★★☆☆☆
Corresponding model but only 4 colors for the paint and it is water-based paint as for the children's decorations so very limited in quality I had to recommend the paint on the side additional expense of more than 25 euros it was not the goal I had seen the model cheaper elsewhere but I took it because there was glue and paint.
Acheteur Vérifié
purchased on 09/11/2020
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3
/5
★★★☆☆
This site is one of the most expensive should lower the rates a little
Acheteur Vérifié
purchased on 08/11/2020
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