/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not like the product, very poor quality. I also did not like what they charged for shipping. Grac
Comprador Verificado
purchased on 12/02/2020
Translated review
1
/5
★☆☆☆☆
I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.
Verified Buyer
purchased on 08/02/2020
1
/5
★☆☆☆☆
I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.
Acheteur Vérifié
purchased on 08/02/2020
Translated review
1
/5
★☆☆☆☆
I requested delivery to one of the Biscarrosse relay points. The parcel was sent to another relay point (Gastes) 20 k away from the one requested. I don't have a car and there's no public transport to this relay point. Despite several unanswered requests from both 1001 maquettes and the carrier, it was only thanks to the kindness of a neighbor who volunteered to drive me that I was able to receive my parcel.
Acheteur Vérifié
purchased on 08/02/2020
Translated review
1
/5
★☆☆☆☆
Not serious..2nd model not complete!!!. 400€ in the bin
Acheteur Vérifié
purchased on 07/02/2020
Translated review
1
/5
★☆☆☆☆
Items always as described. Great communication and fast shipping for a overseas company. I'm alway satisfied with this company.
Verified Buyer
purchased on 02/02/2020
1
/5
★☆☆☆☆
Shop somewhere else, they're terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don't care about their customers. Avoid them at all costs.
Acheteur Vérifié
purchased on 01/02/2020
Translated review
1
/5
★☆☆☆☆
Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.
Acheteur Vérifié
purchased on 01/02/2020
Translated review
1
/5
★☆☆☆☆
Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.
Verified Buyer
purchased on 01/02/2020
1
/5
★☆☆☆☆
Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.
Verified Buyer
purchased on 01/02/2020
1
/5
★☆☆☆☆
Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc
Acheteur Vérifié
purchased on 29/01/2020
Translated review
1
/5
★☆☆☆☆
The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.
Acheteur Vérifié
purchased on 28/01/2020
Translated review
1
/5
★☆☆☆☆
Not only did you make a mistake in sending me the stickers but after I sent them to you immediately I still have not received a refund albeit a small amount and it has already been 20 days with various excuses. I will definitely not do business with you again.
Acquirente Verificato
purchased on 27/01/2020
Translated review
1
/5
★☆☆☆☆
No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it's probably best sticking to eBay/Amazon.. Lol! Ok So it's my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.
Acheteur Vérifié
purchased on 27/01/2020
Translated review
Answer from 1001hobbies
Hello, You have ordered product with a delay before expedition. As written on the product page as well as your recapitulative cart and acknoledge that you took it in account. Please read the information provided. Sincerely,
1
/5
★☆☆☆☆
No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.
Verified Buyer
purchased on 27/01/2020
Answer from 1001hobbies
Hello, You have ordered product with a delay before expedition. As written on the product page as well as your recapitulative cart and acknoledge that you took it in account. Please read the information provided. Sincerely,
1
/5
★☆☆☆☆
I paid 65� for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Verified Buyer
purchased on 24/01/2020
1
/5
★☆☆☆☆
I received the email 2 days AFTER I had... I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not have had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.
Acheteur Vérifié
purchased on 23/01/2020
Translated review
Answer from 1001hobbies
Hello, We have tracking of our e-mails and even the time that you open and read them. This e-mail was sent days ago. Please, stay sincere. Sincerely,
1
/5
★☆☆☆☆
I received the email 2 days AFTER I had… I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.
Verified Buyer
purchased on 23/01/2020
Answer from 1001hobbies
Hello, We have tracking of our e-mails and even the time that you open and read them. This e-mail was sent days ago. Please, stay sincere. Sincerely,
1
/5
★☆☆☆☆
I had ordered the 27 12 2019 a model we are the 22 01 2020 still no model in sight on the site they say 9 working days already 18 days and no plane in sight and yet I live in Brussels and not e
Acheteur Vérifié
purchased on 22/01/2020
Translated review
1
/5
★☆☆☆☆
Order processing - very long. Why do you sell things that you don`t have ?
Comprador Verificado
purchased on 21/01/2020
Translated review
1
/5
★☆☆☆☆
NOPE NOPE! I will NEVER again order from them. I ordered something a LONG time ago for my husband's birthday and still never showed. I've reached out to them a few times and each time they said it was coming. This last time they wrote back and said unfortunately it's a loss. REALLY?? Super unprofessional !
Acheteur Vérifié
purchased on 20/01/2020
Translated review
Answer from 1001hobbies
Hello, We proposed you a refund or a new shipment the day after we received you e-mail which you didn't answer until we answer you here. Sincerely,
1
/5
★☆☆☆☆
NOPE NOPE! I will NEVER again order from them. I ordered something a LONG time ago for my husband's birthday and still never showed. I've reached out to them a few times and each time they said it was coming. This last time they wrote back and said unfortunately it's a loss. REALLY?? Super unprofessional !
Verified Buyer
purchased on 20/01/2020
Answer from 1001hobbies
Hello, We proposed you a refund or a new shipment the day after we received you e-mail which you didn't answer until we answer you here. Sincerely,
1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple of days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Acheteur Vérifié
purchased on 16/01/2020
Translated review
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit: Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit: Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had preferred to use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
1
/5
★☆☆☆☆
ORDER made on January 07 and paid called the14 response package blocked because it lacks a product in agreement we change a ref and the package leaves tomorrow either!! the 16 recall the package has disappeared we keep you informed my 88.30 € have not been lost for everyone reference: 189742 and a disappointing birthday the 17 for a friend forced me to turn to Amazon you will understand that I do not vou
Acheteur Vérifié
purchased on 16/01/2020
Translated review
1
/5
★☆☆☆☆
On December 27th I made the purchase in which it said that it would take 8 days to arrive and today I still have not received anything and the woman who attends in Spain all she does is to give capotazos and not make it clear where it is or how long it will take.
Comprador Verificado
purchased on 16/01/2020
Translated review
1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Verified Buyer
purchased on 16/01/2020
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit : Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit : Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had prefered use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
1
/5
★☆☆☆☆
I have already replied and my review has been deleted. Delivery not in accordance with commitments (delivery to a third party instead of my home) despite my presence at mo
Acheteur Vérifié
purchased on 15/01/2020
Translated review
1
/5
★☆☆☆☆
Hello Great choice of parts---> good! Availability indicated on the site---> good! Actual availability ---> very bad! Order placed on 29.12.19 we are today 12.01.20 and nothing received. Several telephone exchanges with nice people but everything is complicated! My delivery address at a "point relai" doesn't seem to be taken into account...what can you do when you're not at home during the day...?! That's why I asked and insisted again and again to be delivered where I wanted from the start, i.e. at a relay point! I request a refund for items not yet dispatched as soon as possible! Thank you for taking this into account so that I can also take this into account in the future.
Acheteur Vérifié
purchased on 12/01/2020
Translated review
1
/5
★☆☆☆☆
The order took longer than indicated. When it arrived it turned out that we had made a mistake with the order due to a bad description of it. We had to contact the support in France because the one here did not answer. Their response was basically that I made a mistake.
Comprador Verificado
purchased on 11/01/2020
Translated review
1
/5
★☆☆☆☆
HelloI placed an order at the beginning of November which was never sent. I asked for a refund on November 28, the very day they confirmed that my order had been sent...I then cancelled it and since then I've been waiting for a refund for over 6 weeks...I'm very disappointed and I no longer trust this site. I don't know if I'll ever get a refund... I don't recommend
Acheteur Vérifié
purchased on 10/01/2020
Translated review