/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I am very moderately satisfied because I ordered 6 aqua colors and received 5 aqua and 1 oil I am not sure to recommend you next time.
Acheteur Vérifié
purchased on 11/09/2020
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3
/5
★★★☆☆
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Acheteur Vérifié
purchased on 11/09/2020
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Answer from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
3
/5
★★★☆☆
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Verified Buyer
purchased on 11/09/2020
Answer from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
3
/5
★★★☆☆
The parcel was well received on the agreed date, a fine product, but it was a real disappointment to see the assembly instructions in English and Chinese! as for the paints, it's a real headache to find the right matches.
Acheteur Vérifié
purchased on 10/09/2020
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2
/5
★★☆☆☆
Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.
Acheteur Vérifié
purchased on 08/09/2020
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2
/5
★★☆☆☆
4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!
Verifizierter Käufer
purchased on 07/09/2020
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2
/5
★★☆☆☆
Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
I thought I was receiving hard plastic stencils and not self-adhesive masks. Very disappointed, lack of explanation on the site. Damage
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
The quickest delivery to my area in the middle east ever Thank you !
Verified Buyer
purchased on 07/09/2020
3
/5
★★★☆☆
I give a bad mark because of the packaging I'm very disappointed by the quality of the packaging for the rc boat I ordered. I paid 25 euros for gift-wrapping made from scraps of paper and crumpled scotch tape, which is disgraceful. I was lucky that the boat arrived in good condition Double packing was de rigueur.
Acheteur Vérifié
purchased on 06/09/2020
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3
/5
★★★☆☆
A little too expensive considering the quality (injection points too visible, no canvas on the base) and you have to add the shipping costs. Otherwise, the delivery time was perfect and the package was well packed, so there was no breakage. In the end, it's hard to find anywhere else with the same quality-price ratio (according to my research), fast delivery and coming from a boutique in France (not a warehouse in France).
Acheteur Vérifié
purchased on 02/09/2020
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2
/5
★★☆☆☆
Model box was shipped without a packing... Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper's comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Acheteur Vérifié
purchased on 31/08/2020
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Answer from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.
2
/5
★★☆☆☆
Model box was shipped without a packing box so when it arrived the model box was damaged. This was meant to be a gift and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper�s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Verified Buyer
purchased on 31/08/2020
3
/5
★★★☆☆
Excellent response timely delivery all great
Verified Buyer
purchased on 31/08/2020
2
/5
★★☆☆☆
Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Verified Buyer
purchased on 31/08/2020
Answer from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.
2
/5
★★☆☆☆
I ordered pots of paint for my model but my order was incomplete, some pots were missing.
Acheteur Vérifié
purchased on 27/08/2020
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2
/5
★★☆☆☆
Unfortunately the parcel I received was incomplete. Although the parcel arrived on time and in very good condition, it should have included a white spray (CORAX WHITE SPRAY (GLOBAL)). The white spray was missing from the parcel, which is why I only put 25 Ã
Acheteur Vérifié
purchased on 27/08/2020
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2
/5
★★☆☆☆
I ordered in early June. A month later they sent me the wrong parcel. They would not send the correct order until this wrong parcel was returned. Many many e-mails later, most of which were not answered, I finally received my order in the middle of August.
Verified Buyer
purchased on 25/08/2020
2
/5
★★☆☆☆
I was disapppointed frankly. Covid problems and postage difficulties I understand. I ordered three products and heard nothing for two months, then I heard one was unavailable (I was surprised to see it advertised frankly). The other two would come and I would be credited with the balance, not refunded. OK I found something else, had to repay the postage, OK. Came quickly. But the third product is still advertised, despite repeated e mails from me. If I click on it, it goes into my basket (three times now). I even get reminders that it is there in my basket (even if not in store) and I have not paid. This is my only real issue here. Thanks for your early reply. Much appreciated. The item I requested is the Dragon 1/71 M4A3 105 VVSS. I was very surprised to see it advertised as it is almost impossible to find. It does need to come off your store list, as it is still inviting payment after entering the basket. Unless it is now back in stock of course! Good luck in these hard times
Verified Buyer
purchased on 25/08/2020
3
/5
★★★☆☆
On the paint cans you added warning stickers in French the only problem is that you stuck them on the paint reference. As there were two brown colors, it was difficult, fortunately I managed to remove some of them.
Acheteur Vérifié
purchased on 25/08/2020
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3
/5
★★★☆☆
Too many miniatures don't conform to assembly standards. Some manufacturers border on fraud, e.g. Master Box LTD boite French Hussar Napoleonic war Serie, where no parts could be attached. Be very careful, it's up to you to check the conformity of the equipment you are selling. Amadeu
Acheteur Vérifié
purchased on 24/08/2020
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3
/5
★★★☆☆
I wish the nomenclature was in French.
Acheteur Vérifié
purchased on 22/08/2020
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2
/5
★★☆☆☆
Ordered accus lipo 1s. I received a lot of emails too. Postage for a shipment weighing just 10g with packaging at 7.99!!!! Too high. Could be delivered by recorded delivery. Delay in delivery.... Don't be surprised if you buy from an American logistics platform..... A bon ent
Acheteur Vérifié
purchased on 22/08/2020
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3
/5
★★★☆☆
Good merchandise but delivery time longer than expected (colissim
Acheteur Vérifié
purchased on 18/08/2020
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3
/5
★★★☆☆
On the plus side, I found 2 items that were out of stock all over the world. Negative side: prices in the high range. Delays a little long between payment of the order and dispatch of the package: 12 days.
Acheteur Vérifié
purchased on 18/08/2020
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3
/5
★★★☆☆
Product arrived ahead of time and in excellent condition. Very happy with experience and can�t wait to get started.
Verified Buyer
purchased on 18/08/2020
3
/5
★★★☆☆
Hi The products i ordered were not correctly send There were some enamel instead of acrylic Also was to long to get delivery The products are ok but with the conditions i explain above Thank you very much
Verified Buyer
purchased on 18/08/2020
3
/5
★★★☆☆
Poor packing allows damaged package I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.
Verified Buyer
purchased on 17/08/2020
Answer from 1001hobbies
hello Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website Customer Care 1001hobbies.
3
/5
★★★☆☆
There were no problems with the order. Where I'm not satisfied is with the choice of paints, with off""glue + 6 paints"" . Of the 6, only 3 I can use with my model. There wasn't even a matte black color, which seems to me to be a basic one.
Acheteur Vérifié
purchased on 17/08/2020
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2
/5
★★☆☆☆
The parcel has arrived. I ordered it on Thursday at 9am...it was specified that I would receive it the next day (Friday the 14th). To be sure I paid Chronopost (still guaranteed within 24h). According to the information available on the Chronopost tracking system, my parcel was dispatched on Friday evening....36h to put 5 cans of paint in a poor pouch...not very serious! I paid the Chronopost for nothing...and I find it intolerable to have to pay even more to have "the right" to pay with paypal...your competitors are more reliable and faster. The parcel conforms however.... Maj: the information provided by Chronopost is contradictory to what you write below... I can't put a screenshot...too bad. You're offering me a 5€ voucher and a refund for the Chronopost shipment. It's a credit to you and very commercial of you, my friend.
Acheteur Vérifié
purchased on 17/08/2020
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