Reviews 1001hobbies

My order no.101993 from 12.04.2017 has not yet been received by me until today 26.04.2017 1200 o'clock This surprises me very much! Heerbert Lieb

Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD

Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD

Very long delivery time! There were 12 days between the announcement ""Your item has been dispatched"" and actual receipt!

Delivery time 5 days 3 weeks after nothing received sent mail to customer service no response. Really disappointed with this site of order fort domm

The site offers a wide choice of paints. I was able to find what I was looking for. However, I was very disappointed by the delivery. I opted for an express delivery for foreign countries in order to be delivered before the weekend (delivery announced between Wednesday and Friday). This cost me over 30 euros (for 48 euros worth of goods). The parcel was only prepared on Wednesday and arrived on MONDAY! With express delivery at this price, the least you can do is respect the deadlines. Normal delivery cost half the price and was announced for Tuesday... What's more, when I opened the long-awaited parcel, the matte yellow enamel paint I'd ordered had been replaced by aquacolor acrylic!?!! In view of the return conditions (non-refundable delivery and return costs), it's better to deal with it, as the error of the prepayment is not to be taken into account.

It took too long to ship my order and … It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!

It took too long to ship my order and ... It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!

I am very disappointed because the delivery date has passed and I still haven't received anything. The amount of the article was deducted without any problem, so I don't know what to think of it.

Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.

Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.

Material theoretically shipped on March 21, 2017 as of today April 05, 2017 not yet arrived. Made request for information via e mail of where the order is to date after a week no one has responded. I find the behavior unfair I do not think there will be new orders from us in the future. In fact situation I consider very dangerous untrustworthy. This attitude is a loss of trust you know when you pay but you do not know if you receive the goods. Situation not new but relapsed on another order that fortunately then arrived after several weeks. I suggest that if shipping is Vs weak point maybe it is better to change method while for email communication nothing before and nothing now. I feel sorry for you would have potential.

Our order was the 19 march but still … our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispachted where is my parcel

Our order was the 19 march but still ... our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispatched where is my parcel

Parcel not in conformity with my acha

I paid 17 € more for a shipping service that promised to deliver the package between 2 and 3 days and it took a week and a half. I contacted the company and the only thing they could tell me is that the package has already been sent and the scam of 17 € did not want to pronounce. Horrible I will never buy anything from them again.

Given the amount of shipping costs, not having been delivered 6 days after placing the order is unacceptable.

Does not respect promised delivery times says anything about product availability loses packages. Defects noted twice the first time had to refund me after 15 days of waiting for the order in fact unavailable

For a month and a half now, I've been promised a refund because the items I ordered were not in stock. The company has already been reported to the Paris DDPP for similar problems. Who should I contact? Who's calling the shots in this company? Who is capable of making a simple transfer to an account that has been given over and over again? What is to be done with the word given by members of the company? Shouldn't non-repayment of the sum paid be considered theft? WHO IS GOING TO TAKE RESPONSIBILITY AND MAKE THIS TRANSFER AS IT SHOULD BE MADE? Company not serial""Hello I'm following up this matter with my manager today. Unfortunately, I don't handle refunds directly. I will keep you informed. Yours faithfully ...And 4 more days to go!

For my part I am very disappointed with 1001 Maquettes the delivery time is too long.the chosen products are not always available.order placed on 210217 we are on 130317 still NOTHING.I even thought for a long time that it was a fraudulent site.I strongly advise against it.

Rubbish 14 days and no information as to where parcel is!

Rubbish 14 days and no information as to where parcel is!

2 months delivery time for two different orders Neither done nor done

For my first order with you .....very disappointed..... because to date I still have not received my order...very important to respect commitments....in the future I will go to another

Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.

Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.

Delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.

Hello, I paid the shipping costs necessary for a delivery in 24 hours and I received the package 3 weeks later .. and when I opened the package I received a 124 and I ordered a 112 and the worst is that the paint does not match the plan and the bubble of the bike and break ... I am very disappointed and I hope that 1001maquettes vas

To give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!

I did not get the model I wanted. The parts I received are accessories for a tank.

I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!

I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!

Incredibly long lead times. Find cheaper and more efficient elsewhere

Incredibly long lead times. Find cheaper and more efficient elsewhere

I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.

It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.

I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.

No invoice no order confirmation no reply to e-mail no goods received but money debited

Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.

Parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable