/5
★★★★☆
based on 37054 reviews published
★★★★☆
based on 37054 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The product was spot on just what I wanted But delivery/shipping not worth paying the extra money for faster delivery as product is not dispatched within given delivery time waited over a week for a 2 day delivery
Verified Buyer
purchased on 22/02/2020
1
/5
★☆☆☆☆
Franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!
Acheteur Vérifié
purchased on 21/02/2020
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1
/5
★☆☆☆☆
Franstalig geleverd 16 januari een spel besteld via 1001 modelbouw. Hij kwam pas een maand later eindelijk binnen en toen bleek ineens dat ze een Franstalig spel hebben verstuurd, en dat verwacht je niet van een .nl website. Er stond ook niet bij het product vermeld dat het Franstalig was ipv Engelstalig. Na contact met 1001hobbies (het moederbedrijf) krijg ik 5% korting en het Engels instructieboekje over de mail. Maar het spel is helemaal niet speelbaar want de kaartjes zijn in het frans. En nu moet het dus retour naar Frankrijk gestuurd worden, en dat is ook niet goedkoop. Geen aanrader dus!
Verified Buyer
purchased on 21/02/2020
1
/5
★☆☆☆☆
Order takes way too long to be shipped
Geverifieerde Koper
purchased on 20/02/2020
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1
/5
★☆☆☆☆
Among other things, I ordered 2 Revell paints (n°36140 and 36186) at a price of 269€ each. But instead I received 2 Humbrol paints (n°91 and 26) at the price of 229€ each. This replacement was made without my knowledge, and for these Humbrol paints I was charged the same price as for Revell paints, a difference to my detriment. I regret the lack of information, the replacement without validation on my part and the levy at the highest rate and not corresponding to the products delivered. I also regret that 1001 maquettes did not reply to my messages.
Acheteur Vérifié
purchased on 19/02/2020
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1
/5
★☆☆☆☆
Avoid this firm like the plague. customer service is non existent. postage charges are horrendous and having paid the money for fast delivery im still waiting 2 weeks later with no item, JOKE. half of the correspondence they send is in French. I buy rc parts from all over and have never been treated as a customer this poorly I wil not be back. RUBBISH!!!!!!!!!!!!!!
Verified Buyer
purchased on 18/02/2020
1
/5
★☆☆☆☆
I was told a week ago that my order had been shipped and I still haven't received it.
Comprador Verificado
purchased on 17/02/2020
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1
/5
★☆☆☆☆
I haven't received my coli
Acheteur Vérifié
purchased on 16/02/2020
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1
/5
★☆☆☆☆
Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!
Verified Buyer
purchased on 13/02/2020
1
/5
★☆☆☆☆
Op 24 januari besteld, niets ontvangen tot op heden Op 24 januari een motor besteld voor mijn RC auto. Nu is het inmiddels 13 februari en nog steeds niets ontvangen. zeer ontevreden hier over!
Acheteur Vérifié
purchased on 13/02/2020
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1
/5
★☆☆☆☆
It's a pity to be taken for a ride when you report that a product appears to be in stock on the site, only to receive an e-mail stating that it's not available.
Acheteur Vérifié
purchased on 13/02/2020
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1
/5
★☆☆☆☆
I did not like the product, very poor quality. I also did not like what they charged for shipping. Grac
Comprador Verificado
purchased on 12/02/2020
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1
/5
★☆☆☆☆
I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.
Verified Buyer
purchased on 08/02/2020
1
/5
★☆☆☆☆
I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.
Acheteur Vérifié
purchased on 08/02/2020
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1
/5
★☆☆☆☆
I requested delivery to one of the Biscarrosse relay points. The parcel was sent to another relay point (Gastes) 20 k away from the one requested. I don't have a car and there's no public transport to this relay point. Despite several unanswered requests from both 1001 maquettes and the carrier, it was only thanks to the kindness of a neighbor who volunteered to drive me that I was able to receive my parcel.
Acheteur Vérifié
purchased on 08/02/2020
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1
/5
★☆☆☆☆
Not serious..2nd model not complete!!!. 400€ in the bin
Acheteur Vérifié
purchased on 07/02/2020
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1
/5
★☆☆☆☆
Items always as described. Great communication and fast shipping for a overseas company. I'm alway satisfied with this company.
Verified Buyer
purchased on 02/02/2020
1
/5
★☆☆☆☆
Shop somewhere else, they're terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don't care about their customers. Avoid them at all costs.
Acheteur Vérifié
purchased on 01/02/2020
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1
/5
★☆☆☆☆
Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.
Acheteur Vérifié
purchased on 01/02/2020
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1
/5
★☆☆☆☆
Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.
Verified Buyer
purchased on 01/02/2020
1
/5
★☆☆☆☆
Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.
Verified Buyer
purchased on 01/02/2020
1
/5
★☆☆☆☆
Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc
Acheteur Vérifié
purchased on 29/01/2020
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1
/5
★☆☆☆☆
The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.
Acheteur Vérifié
purchased on 28/01/2020
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1
/5
★☆☆☆☆
Not only did you make a mistake in sending me the stickers but after I sent them to you immediately I still have not received a refund albeit a small amount and it has already been 20 days with various excuses. I will definitely not do business with you again.
Acquirente Verificato
purchased on 27/01/2020
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1
/5
★☆☆☆☆
No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it's probably best sticking to eBay/Amazon.. Lol! Ok So it's my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.
Acheteur Vérifié
purchased on 27/01/2020
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Answer from 1001hobbies
Hello, You have ordered product with a delay before expedition. As written on the product page as well as your recapitulative cart and acknoledge that you took it in account. Please read the information provided. Sincerely,
1
/5
★☆☆☆☆
No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.
Verified Buyer
purchased on 27/01/2020
Answer from 1001hobbies
Hello, You have ordered product with a delay before expedition. As written on the product page as well as your recapitulative cart and acknoledge that you took it in account. Please read the information provided. Sincerely,
1
/5
★☆☆☆☆
I paid 65� for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Verified Buyer
purchased on 24/01/2020
1
/5
★☆☆☆☆
I received the email 2 days AFTER I had... I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not have had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.
Acheteur Vérifié
purchased on 23/01/2020
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Answer from 1001hobbies
Hello, We have tracking of our e-mails and even the time that you open and read them. This e-mail was sent days ago. Please, stay sincere. Sincerely,
1
/5
★☆☆☆☆
I received the email 2 days AFTER I had… I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.
Verified Buyer
purchased on 23/01/2020
Answer from 1001hobbies
Hello, We have tracking of our e-mails and even the time that you open and read them. This e-mail was sent days ago. Please, stay sincere. Sincerely,
1
/5
★☆☆☆☆
I had ordered the 27 12 2019 a model we are the 22 01 2020 still no model in sight on the site they say 9 working days already 18 days and no plane in sight and yet I live in Brussels and not e
Acheteur Vérifié
purchased on 22/01/2020
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