/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
Verified Buyer
purchased on 05/10/2020
2
/5
★★☆☆☆
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
Acheteur Vérifié
purchased on 05/10/2020
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2
/5
★★☆☆☆
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
Verified Buyer
purchased on 05/10/2020
3
/5
★★★☆☆
Tres bien site sérieux dommage la livraison longueu
Acheteur Vérifié
purchased on 04/10/2020
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3
/5
★★★☆☆
Delivery time does not correspond to the information ?
Verifizierter Käufer
purchased on 26/09/2020
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3
/5
★★★☆☆
Great people to deal with.
Verified Buyer
purchased on 23/09/2020
3
/5
★★★☆☆
Shipment arrived after two weeks times... Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Acheteur Vérifié
purchased on 22/09/2020
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Answer from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
3
/5
★★★☆☆
Shipment arrived after two weeks times… Shipment arrived after two weeks times - payment included special courier charges. Too long time !
Verified Buyer
purchased on 22/09/2020
Answer from 1001hobbies
Dear Mr Amitai, Thank you for your feedback. We apologize for this incident. Unfortunately, you will understand that carrier delays are currently much longer due to health events and customs are perfectly blocking packages longer than expected. We strongly deplore this situation Thank you for your understanding, soon on our website.
2
/5
★★☆☆☆
Hello I still have not received my package Rondineau Edd
Acheteur Vérifié
purchased on 21/09/2020
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3
/5
★★★☆☆
The last delivery was compliant long but compliant the compressor delivered with English instructions! very unpleasant
Acheteur Vérifié
purchased on 19/09/2020
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2
/5
★★☆☆☆
Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !
Verified Buyer
purchased on 19/09/2020
3
/5
★★★☆☆
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
Acquirente Verificato
purchased on 16/09/2020
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2
/5
★★☆☆☆
Hello Disappointed by my purchase... I took an AV Iso DC output transformer! So this is my mistake... At a price of 4€ and 7€ shipping... Too bad for me... So be careful and precise when you buy. Otherwise, a very professional and pleasant welcome at
Acheteur Vérifié
purchased on 14/09/2020
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2
/5
★★☆☆☆
Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud
Acheteur Vérifié
purchased on 13/09/2020
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3
/5
★★★☆☆
Customer service was exceptional they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
Verified Buyer
purchased on 13/09/2020
2
/5
★★☆☆☆
This model arrived missing a major part looked like the box had been tampered with but I didn�t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I�ll keep looking.
Verified Buyer
purchased on 12/09/2020
3
/5
★★★☆☆
Order on 25.8 the articles are still on (supply from the manufacturer.)
Verifizierter Käufer
purchased on 11/09/2020
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3
/5
★★★☆☆
I am very moderately satisfied because I ordered 6 aqua colors and received 5 aqua and 1 oil I am not sure to recommend you next time.
Acheteur Vérifié
purchased on 11/09/2020
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3
/5
★★★☆☆
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Acheteur Vérifié
purchased on 11/09/2020
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Answer from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
3
/5
★★★☆☆
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Verified Buyer
purchased on 11/09/2020
Answer from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
3
/5
★★★☆☆
The parcel was well received on the agreed date, a fine product, but it was a real disappointment to see the assembly instructions in English and Chinese! as for the paints, it's a real headache to find the right matches.
Acheteur Vérifié
purchased on 10/09/2020
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2
/5
★★☆☆☆
Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.
Acheteur Vérifié
purchased on 08/09/2020
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2
/5
★★☆☆☆
4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!
Verifizierter Käufer
purchased on 07/09/2020
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2
/5
★★☆☆☆
Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
I thought I was receiving hard plastic stencils and not self-adhesive masks. Very disappointed, lack of explanation on the site. Damage
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
The quickest delivery to my area in the middle east ever Thank you !
Verified Buyer
purchased on 07/09/2020
3
/5
★★★☆☆
I give a bad mark because of the packaging I'm very disappointed by the quality of the packaging for the rc boat I ordered. I paid 25 euros for gift-wrapping made from scraps of paper and crumpled scotch tape, which is disgraceful. I was lucky that the boat arrived in good condition Double packing was de rigueur.
Acheteur Vérifié
purchased on 06/09/2020
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3
/5
★★★☆☆
A little too expensive considering the quality (injection points too visible, no canvas on the base) and you have to add the shipping costs. Otherwise, the delivery time was perfect and the package was well packed, so there was no breakage. In the end, it's hard to find anywhere else with the same quality-price ratio (according to my research), fast delivery and coming from a boutique in France (not a warehouse in France).
Acheteur Vérifié
purchased on 02/09/2020
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2
/5
★★☆☆☆
Model box was shipped without a packing... Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper's comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Acheteur Vérifié
purchased on 31/08/2020
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Answer from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.
2
/5
★★☆☆☆
Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.
Verified Buyer
purchased on 31/08/2020
Answer from 1001hobbies
Dear customer, Your opinion is important. It is useful to us. We would like you to send us pictures of this packaging. We cannot understand how your package arrived without a packing box. thank you for your return, 1001hobbies customer service.