/5
★★★★☆
based on 36834 reviews published
★★★★☆
based on 36834 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Poor packing allows damaged package I ordered a Porsche 356 Di cast model and it was only wrapped in one layer of bubble wrap. The car itself arrive okay but the packaging/display was damaged. This could have easily been prevented with another layer of wrap or a box and wrap. Not worth sending back as it appear this is the only/last one available in silver.
Verified Buyer
purchased on 17/08/2020
Answer from 1001hobbies
hello Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website Customer Care 1001hobbies.
2
/5
★★☆☆☆
Long lead times
Acheteur Vérifié
purchased on 16/08/2020
Translated review
3
/5
★★★☆☆
So far so good. Delivery later than stated. Since placing the order, I've been receiving spam mails...
Verifizierter Käufer
purchased on 16/08/2020
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2
/5
★★☆☆☆
Very long wait and no reply to a sent mailWould not order here again
Geverifieerde Koper
purchased on 15/08/2020
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3
/5
★★★☆☆
The assembly instructions are not detailed enough, and require a lot of thought and inventiveness. The model is very nice cepe
Acheteur Vérifié
purchased on 14/08/2020
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2
/5
★★☆☆☆
Don't be in too much of a hurry to get the goods.
Acheteur Vérifié
purchased on 12/08/2020
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3
/5
★★★☆☆
It took a while to get here but I didn't realize it was coming from France. Mix in COVID and delays are bound to happen. Anyway The masks for the B26 look amazing. Thank you.
Verified Buyer
purchased on 12/08/2020
3
/5
★★★☆☆
Orders take too long.
Comprador Verificado
purchased on 11/08/2020
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3
/5
★★★☆☆
Would be better, but it's a shame that items considered available on the site at the time of ordering are no longer available when the order is dispatched? Curious, hence useless waste of time
Acheteur Vérifié
purchased on 11/08/2020
Translated review
2
/5
★★☆☆☆
I have ordered from this company several times any issues are promptly addressed and the models are always as described
Verified Buyer
purchased on 11/08/2020
3
/5
★★★☆☆
It was a very good experience and I am strongly considering utilizing the services of 1001 again
Verified Buyer
purchased on 11/08/2020
2
/5
★★☆☆☆
It took me ages to get my money back
Verifizierter Käufer
purchased on 10/08/2020
Translated review
3
/5
★★★☆☆
Well received my order BUT it would be good to indicate when products are out of stock...Merc
Acheteur Vérifié
purchased on 10/08/2020
Translated review
2
/5
★★☆☆☆
Model took two and a half weeks to arrive, although advertised it wasn���t in stock, no email from company until i emailed them. Model arrived just covered in bubble wrap no additio
Verified Buyer
purchased on 10/08/2020
3
/5
★★★☆☆
Hello I received my R5 Turbo model in the post. But the package was folded in two. However nothing is broken inside. I find it shocking to see this kind of delivery principles.
Acheteur Vérifié
purchased on 07/08/2020
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2
/5
★★☆☆☆
Delivery times too long
Acheteur Vérifié
purchased on 07/08/2020
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3
/5
★★★☆☆
Bought a model Ferrari for my son. Transaction went through easily enough. However, the model came from France and the tracking information (translated from French) suggested it might take 30 days before delivery. Contacted 1001Modelkits to ask for clarification and did not receive any reply. Slightly disappointing. The model did turn up, however, a few days later. So alls well that ends well. Just please, reply to correspondence.
Verified Buyer
purchased on 05/08/2020
3
/5
★★★☆☆
Although the goods ordered were of high quality, I feel the service was slow for this day and age with misleading dates quoted on the tracking facility.
Verified Buyer
purchased on 05/08/2020
2
/5
★★☆☆☆
5 days to prepare a parcel is much too long and I missed my gift for an 8 year old boy.
Acheteur Vérifié
purchased on 04/08/2020
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2
/5
★★☆☆☆
Order placed on July 10, received on July 28. However, the product was in stock. The order remained in process for nearly 15 days, except for the debiting of the invoice, which was immediate and not carried out on the day of dispatch.
Acheteur Vérifié
purchased on 04/08/2020
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3
/5
★★★☆☆
Out of stock Delivery not always reliable Incomplete answers to specific requests A return did not give rise to
Acheteur Vérifié
purchased on 02/08/2020
Translated review
3
/5
★★★☆☆
Order received late not a good update of the website!
Acheteur Vérifié
purchased on 02/08/2020
Translated review
2
/5
★★☆☆☆
Delivery much too late Logistics to be seriously reviewed I wanted a quick fix I wouldn't call on you again for quick delivery. More than 15 days for delivery. It's time to move to 2.0 delivery and get a head start on 3.0. Delivery times
Acheteur Vérifié
purchased on 01/08/2020
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3
/5
★★★☆☆
I received your package from France to California USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.
Verified Buyer
purchased on 31/07/2020
2
/5
★★☆☆☆
The ad said 3 days post. It arrived after 5 days and we had already left. We live abroad.
Verifizierter Käufer
purchased on 30/07/2020
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2
/5
★★☆☆☆
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
3
/5
★★★☆☆
Serious and professional
Comprador Verificado
purchased on 29/07/2020
Translated review
2
/5
★★☆☆☆
I ordered an item on July 7 and have... I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Acheteur Vérifié
purchased on 29/07/2020
Translated review
Answer from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
3
/5
★★★☆☆
Excellent Item and Fast Shipping! AAA+++... Service!
Verified Buyer
purchased on 28/07/2020
3
/5
★★★☆☆
In general, everything was fine, until a major problem arose recently when certain items were noted as being "in stock" and when the order was placed, they became "in restocking", which is not far from a dishonest procedure, especially as these same items said to be "in restocking" on the order summary remain "available" on the site. In practice, this means they take the order without knowing when or if they'll get it. Not very fair
Acheteur Vérifié
purchased on 28/07/2020
Translated review