/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order processing - very long. Why do you sell things that you don`t have ?
Comprador Verificado
purchased on 21/01/2020
Translated review
1
/5
★☆☆☆☆
NOPE NOPE! I will NEVER again order from them. I ordered something a LONG time ago for my husband's birthday and still never showed. I've reached out to them a few times and each time they said it was coming. This last time they wrote back and said unfortunately it's a loss. REALLY?? Super unprofessional !
Acheteur Vérifié
purchased on 20/01/2020
Translated review
Answer from 1001hobbies
Hello, We proposed you a refund or a new shipment the day after we received you e-mail which you didn't answer until we answer you here. Sincerely,
1
/5
★☆☆☆☆
NOPE NOPE! I will NEVER again order from them. I ordered something a LONG time ago for my husband's birthday and still never showed. I've reached out to them a few times and each time they said it was coming. This last time they wrote back and said unfortunately it's a loss. REALLY?? Super unprofessional !
Verified Buyer
purchased on 20/01/2020
Answer from 1001hobbies
Hello, We proposed you a refund or a new shipment the day after we received you e-mail which you didn't answer until we answer you here. Sincerely,
1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple of days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Acheteur Vérifié
purchased on 16/01/2020
Translated review
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit: Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit: Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had preferred to use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
1
/5
★☆☆☆☆
ORDER made on January 07 and paid called the14 response package blocked because it lacks a product in agreement we change a ref and the package leaves tomorrow either!! the 16 recall the package has disappeared we keep you informed my 88.30 € have not been lost for everyone reference: 189742 and a disappointing birthday the 17 for a friend forced me to turn to Amazon you will understand that I do not vou
Acheteur Vérifié
purchased on 16/01/2020
Translated review
1
/5
★☆☆☆☆
On December 27th I made the purchase in which it said that it would take 8 days to arrive and today I still have not received anything and the woman who attends in Spain all she does is to give capotazos and not make it clear where it is or how long it will take.
Comprador Verificado
purchased on 16/01/2020
Translated review
1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Verified Buyer
purchased on 16/01/2020
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit : Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit : Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had prefered use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
1
/5
★☆☆☆☆
I have already replied and my review has been deleted. Delivery not in accordance with commitments (delivery to a third party instead of my home) despite my presence at mo
Acheteur Vérifié
purchased on 15/01/2020
Translated review
1
/5
★☆☆☆☆
Hello Great choice of parts---> good! Availability indicated on the site---> good! Actual availability ---> very bad! Order placed on 29.12.19 we are today 12.01.20 and nothing received. Several telephone exchanges with nice people but everything is complicated! My delivery address at a "point relai" doesn't seem to be taken into account...what can you do when you're not at home during the day...?! That's why I asked and insisted again and again to be delivered where I wanted from the start, i.e. at a relay point! I request a refund for items not yet dispatched as soon as possible! Thank you for taking this into account so that I can also take this into account in the future.
Acheteur Vérifié
purchased on 12/01/2020
Translated review
1
/5
★☆☆☆☆
The order took longer than indicated. When it arrived it turned out that we had made a mistake with the order due to a bad description of it. We had to contact the support in France because the one here did not answer. Their response was basically that I made a mistake.
Comprador Verificado
purchased on 11/01/2020
Translated review
1
/5
★☆☆☆☆
HelloI placed an order at the beginning of November which was never sent. I asked for a refund on November 28, the very day they confirmed that my order had been sent...I then cancelled it and since then I've been waiting for a refund for over 6 weeks...I'm very disappointed and I no longer trust this site. I don't know if I'll ever get a refund... I don't recommend
Acheteur Vérifié
purchased on 10/01/2020
Translated review
1
/5
★☆☆☆☆
I placed my order on December 18 and it still hasn't arrived, even though they said it would be delivered before Christmas. I should have read the reviews before I probably would not have ordered it.
Comprador Verificado
purchased on 08/01/2020
Translated review
1
/5
★☆☆☆☆
I ordered a model kit on the 19th of... I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all
Acheteur Vérifié
purchased on 07/01/2020
Translated review
Answer from 1001hobbies
Hello, It is stated on the product page as well as your recapitulative cart when you order. Thank you for taking in account the information we provide. As well even with product on a delay before expedition, some people prefer Express shipping. We cannot cancel the safest way of delivery because information are not read. Sincerely,
1
/5
★☆☆☆☆
I ordered a model kit on the 19th of… I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all
Verified Buyer
purchased on 07/01/2020
Answer from 1001hobbies
Hello, It is stated on the product page as well as your recapitulative cart when you order. Thank you for taking in account the information we provide. As well even with product on a delay before expedition, some people prefer Express shipping. We cannot cancel the safest way of delivery because information are not read. Sincerely,
1
/5
★☆☆☆☆
Very very bad I order on December 22 because the web offered shipping before 30 the 30 sent me message that they do not have it in stock to be sent before January 7 on January 6 again receive the same mail ... I called them on the 30th saying that it was a gift of kings gave them the same mocking attitude do not solve ... Better to buy it in Japan is what they do.... Lousy customer service
Comprador Verificado
purchased on 06/01/2020
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1
/5
★☆☆☆☆
Delivery times and locations not respected without prior notice
Acheteur Vérifié
purchased on 06/01/2020
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1
/5
★☆☆☆☆
VERY BAD order' place the 91219 we are the 06012020 nothing received the only thing I am told an investigation is underway sense more precision. I do not recommend t
Acheteur Vérifié
purchased on 06/01/2020
Translated review
1
/5
★☆☆☆☆
Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.
Acheteur Vérifié
purchased on 05/01/2020
Translated review
Answer from 1001hobbies
Goedemorgen, meneer, Waarom heb je geen contact met ons opgenomen via e-mail? Bovendien heeft u uw ordernummer niet aangegeven. Met vriendelijke groet,
1
/5
★☆☆☆☆
Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.
Verified Buyer
purchased on 05/01/2020
Answer from 1001hobbies
Goedemorgen, meneer, Waarom heb je geen contact met ons opgenomen via e-mail? Bovendien heeft u uw ordernummer niet aangegeven. Met vriendelijke groet,
1
/5
★☆☆☆☆
Totally disappointed by the service An order made on 1612 and arrived after Christmas and the New Year (reception on 0201) The site indicated that the order had been given to the carrier on 2612 but this one was given on 3012 and the order was ready from 1912 (information given by your site) The product is very good but not the expedition Moreover I had asked for a gift package with a note of accompaniment and the package was delivered.
Acheteur Vérifié
purchased on 02/01/2020
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1
/5
★☆☆☆☆
Model ordered on 11122019 still not received. On the other hand, the people I spoke to on the phone were very nice. Please do something with mondial relay as I am not at all satisfied with the delivery. To this day I still haven't received the model.
Acheteur Vérifié
purchased on 02/01/2020
Translated review
1
/5
★☆☆☆☆
The company 1001 MAQUETTES does not communicate. I sent 2 emails to this company on 101219 and 131219 to ""contact 1001 maquettes"" and ""contact 1001 hobbies"". Today on 01012020, 3 weeks later, I have received no reply to my complaint, which was as follows (order no. 181900) The lids of paint pots no. SM 378 and MATT 9 cannot be lifted. I used a screwdriver to lift the lids little by little over the whole surface of the round but the lids won't lift. The whole surface of the lids is now damaged. What should I do? If not, can you send me back these 2 pots of paint (REVE00378 dark grey satin and REVE00109 anthracite grey matt) and before sending, can you check that the lids lift up without any problem? According to the TRUSTPILOT reviews, the company seems honest and serious, but be careful with the HELLER paint pots, some of which are defective. They must be trying to resell defective HELLER paint cans, or maybe it's counterfeit? because not answering 2 e-mails and hiding is a p
Acheteur Vérifié
purchased on 01/01/2020
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1
/5
★☆☆☆☆
I will never shop here again. I got the broken glue and all the paint cans stained with glue. I sent them an email explaining that we had cleaned the paint cans but the glue was broken and to send us a new one. They replied that I should send them the status of the order and see you later Lucas. I have emailed them twice and have not heard back. I have also called them by phone but they don't answer in Spanish and there is never anyone on the chat page. If you pay for a product in advance, the least they can do is to take care of it if something arrives in the wrong place.
Comprador Verificado
purchased on 30/12/2019
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1
/5
★☆☆☆☆
I have an order that has been in transit since 03122019. To date I have not received it. In the tracking of the package it says that there is an incident. I talk to an operator and she tells me that she will open an information report. They do not give me any solutions and it is difficult to understand the id.
Comprador Verificado
purchased on 30/12/2019
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1
/5
★☆☆☆☆
First purchase great value and speedy delivery. Highly recommended.
Verified Buyer
purchased on 30/12/2019
1
/5
★☆☆☆☆
²todavia ho receipt the package.....
Comprador Verificado
purchased on 28/12/2019
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1
/5
★☆☆☆☆
Were stalled for over 3 weeksthen it was said the package has disappearedon the phone the employee promised us she would take care of it immediately and would call back but she never did! But miracles happen again and again especially at Christmas time today on December 27, 2019! the package arrived! Nevertheless never again!
Verifizierter Käufer
purchased on 28/12/2019
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1
/5
★☆☆☆☆
ORDER ADVERTISED AT 30€ AND INVOICED AT 125€ .DUVOL MANIFESTE. ONE H
Acheteur Vérifié
purchased on 27/12/2019
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1
/5
★☆☆☆☆
I bought a gift on November 27, 2019. It is now December 25 and I still haven't heard anything about it. The only response from 1001maquetas is that they do not know where the package is and that they will tell me something. I have been left without Christmas gift
Comprador Verificado
purchased on 25/12/2019
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1
/5
★☆☆☆☆
Sorry for this counter-opinion, but the advertised prices are more than excessive! I found the P38 model by tamiya in the shops at 6900 euro, offered here at 13900...., so it's not at all competitive.
Acheteur Vérifié
purchased on 25/12/2019
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