/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!
Verified Buyer
purchased on 18/12/2019
1
/5
★☆☆☆☆
Paid by colissimo... delivered 10 days later and not to the right address so still not my co
Acheteur Vérifié
purchased on 17/12/2019
Translated review
1
/5
★☆☆☆☆
I was wrongly annoyed when I didn't receive my order for an airplane model that was in stock. I have just received the model and am very pleased with it. However, the delivery was slow, probably because the package had to be delivered to Belgium. I will order again without hesitation in case of need. Best regards
Acheteur Vérifié
purchased on 17/12/2019
Translated review
1
/5
★☆☆☆☆
A real catastrophe. 1 finger away from legal proceedings. Bon courag
Acheteur Vérifié
purchased on 17/12/2019
Translated review
1
/5
★☆☆☆☆
Purchase made on December 3rd and today the 17th still not received!!!!
Acheteur Vérifié
purchased on 17/12/2019
Translated review
1
/5
★☆☆☆☆
Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.
Acheteur Vérifié
purchased on 17/12/2019
Translated review
Answer from 1001hobbies
Hello, Unfortunatly we need to know what is going on with the package before being able to propose you solution if a solution is needed. As soon as we have the return from the investigation we come back to you. Sincerely,
1
/5
★☆☆☆☆
Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.
Verified Buyer
purchased on 17/12/2019
Answer from 1001hobbies
Hello, Unfortunatly we need to know what is going on with the package before being able to propose you solution if a solution is needed. As soon as we have the return from the investigation we come back to you. Sincerely,
1
/5
★☆☆☆☆
Items not deliveredcould not be contacted by phone
Acheteur Vérifié
purchased on 16/12/2019
Translated review
1
/5
★☆☆☆☆
Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.
Acheteur Vérifié
purchased on 16/12/2019
Translated review
1
/5
★☆☆☆☆
STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.
Acquirente Verificato
purchased on 16/12/2019
Translated review
1
/5
★☆☆☆☆
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Acheteur Vérifié
purchased on 14/12/2019
Translated review
Answer from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
1
/5
★☆☆☆☆
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Verified Buyer
purchased on 14/12/2019
Answer from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
1
/5
★☆☆☆☆
My first order came earlier than expected!! Thank you!
Verified Buyer
purchased on 12/12/2019
1
/5
★☆☆☆☆
So far very bad the currier company is unable to delivery to pack . Absolutely you need to find another provider for Portugal . Hope they can find a way to delivery It or very soon I will ask the money back . Black Friday or Xmas not an excuse for so bad service among other things it impossible to contact them by phone or email . BIG Zero as service .
Comprador Verificado
purchased on 11/12/2019
Translated review
1
/5
★☆☆☆☆
The item sent was not as described, so of no use to me I then had to pay ��6 to return it for a refund Not
Verified Buyer
purchased on 08/12/2019
1
/5
★☆☆☆☆
I ordered a piece on NOVEMBER 18 at a cost of 29.90 and as charges I PAID 15euro to have it in 3-5 business days to have it right away and STILL TODAY DECEMBER 6 I HAVE NOTHING ARRIVED. I hope it gets to me but NEVER AGAIN will I buy from this site. NEVER AGAIN. Their excuse saying long wait for the part but the cost of fast shipping they took it right away. Not recommended.
Acquirente Verificato
purchased on 06/12/2019
Translated review
1
/5
★☆☆☆☆
Heb easy model besteld binnen 24... Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen
Acheteur Vérifié
purchased on 06/12/2019
Translated review
Answer from 1001hobbies
Hello, We are sincerely sorry you made a mistake in the adress when you made the order. Sincerely,
1
/5
★☆☆☆☆
Heb easy model besteld binnen 24… Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen
Verified Buyer
purchased on 06/12/2019
Answer from 1001hobbies
Hello, We are sincerely sorry you made a mistake in the adress when you made the order. Sincerely,
1
/5
★☆☆☆☆
After almost 20 days since they say they sent it there is still no news of the order they say they are investigating what has happened but the one who is left without order and without the amount is me now they will say that I have chosen slow shipping and that they have no news about this and that I have not communicated anything next time I will publish all the emails sent asking about the order and the dates.
Comprador Verificado
purchased on 04/12/2019
Translated review
1
/5
★☆☆☆☆
Good quality and very easy shopping experience! Items are as advertised on website and you receive emails promptly to let you know where your parcels are. Would use again 🙂
Verified Buyer
purchased on 01/12/2019
1
/5
★☆☆☆☆
An order placed on November 3rd says according to their website that it will be shipped on the 15th of that month on the 28th I still don't know anything about the shipment since the distributor in Madrid has not arrived in 13 days of travel from France to Spain today it has to be bringing a lame donkey at least I will continue to wait but little hope that this appears. As Gandalf would say ¡¡¡¡ flee foolishly
Comprador Verificado
purchased on 28/11/2019
Translated review
1
/5
★☆☆☆☆
Website with https not enabled does not encrypt your credentials
Verifizierter Käufer
purchased on 28/11/2019
Translated review
1
/5
★☆☆☆☆
Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it's small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Acheteur Vérifié
purchased on 26/11/2019
Translated review
Answer from 1001hobbies
Hello, It was written on the product page. We are sorry you missed it. Sincerly,
1
/5
★☆☆☆☆
I strongly advise against this sales site. Order made on Nov. 5th with PayPal payment. Product advertised for shipment in 3 working days! Phone call on Nov. 9th. ..... Still no shipment? Problem cited Product not available at other point of sale!!!?. Refund request on Nov. 12 by telephone. Refund promised on Nov. 13 (only on Wednesdays?)...Still nothing on the following Wednesday, Nov. 20! (Phone call.....and chat on the site.......Problem invoked "computer") Defending himself that he had warned me by e-mail.....(With a computer problem ??????????). Opening of a dispute with PayPal......Promise of reimbursement on the morning of Nov. 21st...........Reimbursement made at the end of the afternoon........... Product bought on another site (cheaper!) Comma
Acheteur Vérifié
purchased on 26/11/2019
Translated review
1
/5
★☆☆☆☆
Puzzle 13200 pieces. BOX ARRIVED VERY DAMAGED. Awaiting reply
Acheteur Vérifié
purchased on 26/11/2019
Translated review
1
/5
★☆☆☆☆
Free shipping if order over �59 ...... only if it�s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Verified Buyer
purchased on 26/11/2019
1
/5
★☆☆☆☆
Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it’s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Verified Buyer
purchased on 26/11/2019
Answer from 1001hobbies
Hello, It was written on the product page. We are sorry you missed it. Sincerly,
1
/5
★☆☆☆☆
Bad delivery service if I do not receive the order in 3 days I cancel the order since I ordered it on November 21 and on the 25th they do not even know where it is, it is clear that this is the last order I place with them.
Comprador Verificado
purchased on 25/11/2019
Translated review
1
/5
★☆☆☆☆
The parcel arrived with the carton split open! And the cardboard model inside the exploded carton was open too! And opened by someone! That's for sure! Great for
Acheteur Vérifié
purchased on 24/11/2019
Translated review
1
/5
★☆☆☆☆
Bad delivery eventually resolved though
Geverifieerde Koper
purchased on 23/11/2019
Translated review