/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Waited over a month for it to be shipped and then shipping took another 2 weeks. Customer service has hit my pockets full, I could have ordered from China. Bumshop!!!
Verifizierter Käufer
purchased on 21/11/2019
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1
/5
★☆☆☆☆
I received the box in pitiful condition! While the shipping box is impeccable.
Acheteur Vérifié
purchased on 20/11/2019
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1
/5
★☆☆☆☆
Order received incomplete several emails were sent to support and still no return from them
Acheteur Vérifié
purchased on 20/11/2019
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1
/5
★☆☆☆☆
Nefarious. This is the second time they have done the same thing to me. I don't buy from them anymore. When choosing the products it appeared on the screen that they would deliver the product between 3 - 5 days and it has taken 21 days. 16 days after collecting the money they send an email stating that they are taking too long because they do not have the product in stock. Hiding this information from the customer at the time of purchase is abusing the transaction and denying the buyer the possibility of choosing an alternative. It is a good way to lose the confidence of buyers, even if it takes 21 days.
Comprador Verificado
purchased on 19/11/2019
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1
/5
★☆☆☆☆
Since my order was dispatched on November 5, I'm still waiting for it to be delivered today, November 19! The first relay point I had chosen was no longer available, so it had to be delivered to another relay point, which was also no longer available, and I was told I had to go to another relay point further away, which was much less accessible for me. Then on 1311 at 12.11pm: Your parcel was picked up at our logistics site. Due to an overload of activity on our logistics site, your parcel will be delivered within 48 hours. We will do our utmost to deliver it as soon as possible to your relay point. You will be notified by e-mail or SMS when your parcel is available at the Point Relais. On 1611 at 9:36: Same And now same day same time: We apologize for the delay of your package. We will do our best to deliver as soon as possible. Please check back soon for an update. I sent an email to adrmaquettes to try to get news on 1411: nothing no reply
Acheteur Vérifié
purchased on 19/11/2019
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1
/5
★☆☆☆☆
Answer does not match mail from customer service In addition, problem still not solved
Geverifieerde Koper
purchased on 17/11/2019
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1
/5
★☆☆☆☆
Order still not received for a week I contacted the SAV and obviously the order was lost in the mail.
Acheteur Vérifié
purchased on 16/11/2019
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1
/5
★☆☆☆☆
Never received my order:(
Verified Buyer
purchased on 15/11/2019
1
/5
★☆☆☆☆
Waardeloze levering Waardeloze levering. Meerdere malen bestelling gedaan en artikelen na een week nog niet geleverd. Daarbij dozen beschadigd bij levering. Ook de track en Trace informatie op de sites en in de mail kloppen niet met werkelijkheid en blijven geruime week op status verzonden staan en daarna gebeurd er niets meer. Super jammer, na een paar keer proberen ga ik naar een ander!
Acheteur Vérifié
purchased on 15/11/2019
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Answer from 1001hobbies
Hallo, U heeft producten besteld in lange doorlooptijden, zoals aangegeven op de productfiche en op het overzicht van uw winkelwagen op het moment dat u uw bestelling plaatste. We wachten op het bestelde product. We zouden het begin volgende week moeten ontvangen. De levering wordt geschat op 23/11. Gelieve rekening te houden met de informatie die bij de bestelling wordt verstrekt. Echt waar,
1
/5
★☆☆☆☆
Waardeloze levering Waardeloze levering. Meerdere malen bestelling gedaan en artikelen na een week nog niet geleverd. Daarbij dozen beschadigd bij levering. Ook de track en Trace informatie op de sites en in de mail kloppen niet met werkelijkheid en blijven geruime week op status verzonden staan en daarna gebeurd er niets meer. Super jammer, na een paar keer proberen ga ik naar een ander!
Verified Buyer
purchased on 15/11/2019
Answer from 1001hobbies
Hallo, U heeft producten besteld in lange doorlooptijden, zoals aangegeven op de productfiche en op het overzicht van uw winkelwagen op het moment dat u uw bestelling plaatste. We wachten op het bestelde product. We zouden het begin volgende week moeten ontvangen. De levering wordt geschat op 23/11. Gelieve rekening te houden met de informatie die bij de bestelling wordt verstrekt. Echt waar,
1
/5
★☆☆☆☆
Ordered and paid on 6.11 Still nothing received on 15.11 Action on my part today because no news Response The package has not left . NOT VERY S
Acheteur Vérifié
purchased on 15/11/2019
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1
/5
★☆☆☆☆
Nefarious experience. Everything went wrong from the beginning we call and they tell us that it takes about a week after 15 days if it is not because I investigated in the transport company I am still waiting for them. It turns out that after 20 days without news they tell us that the order has disappeared and they do not know where the order is. So I ask for a solution and the only option they give me is that they will return it to me.
Comprador Verificado
purchased on 14/11/2019
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1
/5
★☆☆☆☆
Week and a half to receive an order and no response to the customer. I request cancellation and no response to the customer SILENCI
Comprador Verificado
purchased on 14/11/2019
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1
/5
★☆☆☆☆
Twee weken geleden iets besteld wat... Twee weken geleden iets besteld wat drie dagen zou duren en inderdaad de klantenservice moeilijk te bereiken. Antwoord was dat het pakket verdwenen was aan de grens en ze eerst een onderzoek starten. Niet mijn probleem zou ik zeggen. Wacht nog even en dan probeer ik via Paypal mijn geld terug te halen.
Acheteur Vérifié
purchased on 14/11/2019
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Answer from 1001hobbies
Hallo, Het spijt ons van de vertraging. Wij werken aan uw zaak en hebben een onderzoek geopend om uw pakket te vinden. Zodra wij meer informatie hebben, nemen wij zo spoedig mogelijk contact met u op. Wij verzekeren u dat wij zullen doen wat voor u nodig is. Door zich te verontschuldigen voor het ongemak.
1
/5
★☆☆☆☆
Twee weken geleden iets besteld wat… Twee weken geleden iets besteld wat drie dagen zou duren en inderdaad de klantenservice moeilijk te bereiken. Antwoord was dat het pakket verdwenen was aan de grens en ze eerst een onderzoek starten. Niet mijn probleem zou ik zeggen. Wacht nog even en dan probeer ik via Paypal mijn geld terug te halen.
Verified Buyer
purchased on 14/11/2019
Answer from 1001hobbies
Hallo, Het spijt ons van de vertraging. Wij werken aan uw zaak en hebben een onderzoek geopend om uw pakket te vinden. Zodra wij meer informatie hebben, nemen wij zo spoedig mogelijk contact met u op. Wij verzekeren u dat wij zullen doen wat voor u nodig is. Door zich te verontschuldigen voor het ongemak.
1
/5
★☆☆☆☆
I still haven't received my parcel
Acheteur Vérifié
purchased on 13/11/2019
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1
/5
★☆☆☆☆
Another victim ... I bought from them for the first time with all the illusion and I am afraid that my purchase will never arrive ... seeing their procedure and reading on multiple sites the complaints about them and feel completely identified. 1º I make the order and I get that I have free shipping ECO but no tracking number ... I try to change the shipping method even if I have to pay but I prefer to have tracking number. 2º In the system I try to ask for it to be sent by registered mail with tracking number. 3º The system does not let me because it automatically redirects me to the ECO shipping method ... very smart on their part so they have the excuse to communicate to their victim that the package has been lost because they can not track it ... in the XXI century few packages are lost. 4º Shortly after my purchase they send me an email saying that my package should have arrived by now but it is still in transit.... (I wonder how they can track it if it is not supposed to be in transit). 5º Entering in my 1001maquetas account and checking my order etc I see a tracking number ....!!!!! surprise !!!! must be courtesy of 1001maquetas and finally they send it to me with tracking. 6º Nothing at all, another joke for the poor victim who has trusted you. 7º This tracking number does not exist. As I said before, seeing the multiple complaints about you in situations like mine, I don't understand why you do this. If they want to profit at the expense of doing these things better be worth it and worth a few 1.000.000.€ not a measly 6144 € of my order with number 178410 UPDATE: 14112019 The SCAM that is what it is follows its ordinary procedure as they have it mounted them. 1001 . I receive a mail that an investigation has been launched and may have been lost .... The paquetesenvíos with the correct address how is my case are not lost and more in the territory UE.... what the package has never left is people seeing all the NEGATIVE comments they have it is seen that they have by system from time to time or daily I dare say to proceed with this type of SCAMS. They want to console me by telling me that they will keep me informed of the status of the investigation and if possible proceed to the Reimbursement "" there "" that ""relieved ""I feel ... but more pissed off if you can because I do not expect to reach a successful outcome. I have already complained to Pay Pal and I will proceed with a consumer complaint. UPDATE 19112019 Fortunately I paid by Paypal and I was able to recover my €. After having formulated quejadisputa via Pay pal ... Pay pal has investigated the matter and have proceeded to refund the € paid for my purchase. Ladies and gentlemen, this company is not trustworthy and I advise you not to try to place any order ... your catalogostock is a smokescreen. Regards. PS: Never in my life until today I have never been the victim of a fraud.
Comprador Verificado
purchased on 12/11/2019
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1
/5
★☆☆☆☆
At the price paid
Acheteur Vérifié
purchased on 07/11/2019
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1
/5
★☆☆☆☆
A bit disappointed really. You pay premium price and don't get good service.I paid extra for express delivery which arrived after 10 days. Only refunded half of delivery cost
Verified Buyer
purchased on 07/11/2019
1
/5
★☆☆☆☆
For Switzerland ALWAYS enter the exact amount on the delivery note, otherwise customs storage charges will be levied until the consignee has indicated the exact amount of the transaction.
Acheteur Vérifié
purchased on 06/11/2019
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1
/5
★☆☆☆☆
Sending of a mock-up that did not correspond to the order. Still no answer on the availability of the product initially ordered and of the kit also comm
Acheteur Vérifié
purchased on 04/11/2019
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1
/5
★☆☆☆☆
Order no.176384 first article is reordered then article no longer available.then something else chosen for it suddenly another article no longer there from the initial order.meanwhile 4 weeks have gone into the country.order canceled and now waiting for almost 2 weeks that my money is transferred back because I paid in advance.never again!!!!
Verifizierter Käufer
purchased on 04/11/2019
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1
/5
★☆☆☆☆
Thanks .very good 1001 hobby the shipment is very fast and great package.i'll buying more stuff in the future and introduce to my friends thank you your business.see you soon.
Verified Buyer
purchased on 03/11/2019
1
/5
★☆☆☆☆
Hello I took a delivery by collissimo proposed by the site. The result is edifying! -The first delivery was not made even though we had been at home all day (plus I had given my mobile number)! -Second attempt. The delivery man claims there's no name on the box! Bravo, we'll have to get him some glasses! Another day blocked for nothing! -Third attempt. Parcel available from 11h00 at the post office. Result exceptional closure of the office. Of course I paid for this service, it's simply theft and a huge disappointment for my son who was impatiently waiting for his parcel. Thank you for this perfectly m
Acheteur Vérifié
purchased on 02/11/2019
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1
/5
★☆☆☆☆
Compared to other sites, the prices are excessively "neat". Delivery is much less so: I'm still waiting for the (paid for) parcel that was cancelled.
Acheteur Vérifié
purchased on 01/11/2019
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1
/5
★☆☆☆☆
One month waiting to receive an order if you're patient it's fine otherwise change site
Acheteur Vérifié
purchased on 31/10/2019
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1
/5
★☆☆☆☆
I still haven't received my order.
Acheteur Vérifié
purchased on 30/10/2019
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1
/5
★☆☆☆☆
After 21 days still not received my package. After contacting customer service by e-mail to hear from them, I got a fairly quick response, which is good, but I don't give a damn about your order"" grandiose. The only thing they know how to tell us is ""you can't go faster than the music, you have to wait"". It's really great, bravo to you, very professional. I've been ordering online for a long time and I've never seen anything like this... Incredible.
Acheteur Vérifié
purchased on 27/10/2019
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1
/5
★☆☆☆☆
I placed an order on your site on October 16 donation the debit was made the same day October 19 you have informed me by mail that the order could not be made the promise of delivery within 72 hours is not honored it should be for the birthday of my son. It's now October 24 and I haven't heard from you! I therefore request the cancellation of this order and the refund of my direct debit and to date again no response very disappointed by your team and your promise of fast delivery. I look forward to a prompt confirmation from you. Cor
Acheteur Vérifié
purchased on 24/10/2019
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1
/5
★☆☆☆☆
They do not answer the mail
Comprador Verificado
purchased on 20/10/2019
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