/5
★★★★☆
based on 37277 reviews published
★★★★☆
based on 37277 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
ORDER ADVERTISED AT 30€ AND INVOICED AT 125€ .DUVOL MANIFESTE. ONE H
Acheteur Vérifié
purchased on 27/12/2019
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1
/5
★☆☆☆☆
I bought a gift on November 27, 2019. It is now December 25 and I still haven't heard anything about it. The only response from 1001maquetas is that they do not know where the package is and that they will tell me something. I have been left without Christmas gift
Comprador Verificado
purchased on 25/12/2019
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1
/5
★☆☆☆☆
I ordered a model on December 6 for a Christmas present. Today is the 25th and it has never arrived at the worldwide relay point. I contacted 1001 maquettes and even though the people were very nice, no one was able to tell me where my package was. The Mondial Relay point has been closed for 1 month and I'm still waiting for an answer.
Acheteur Vérifié
purchased on 25/12/2019
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1
/5
★☆☆☆☆
Sorry for this counter-opinion, but the advertised prices are more than excessive! I found the P38 model by tamiya in the shops at 6900 euro, offered here at 13900...., so it's not at all competitive.
Acheteur Vérifié
purchased on 25/12/2019
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1
/5
★☆☆☆☆
Order made on 1112 and it's now 2512 and still nothing in point relay change the deliveryman quickly because it was a christmas present and now it's useless to have it 3 weeks after the order and don't talk to me about strikes I don't think parcels arrive by train.
Acheteur Vérifié
purchased on 25/12/2019
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1
/5
★☆☆☆☆
Well, the truth at the product level I still do not know if it is good or bad since I made the purchase on December 2nd and on the 24th I am still waiting for it.
Comprador Verificado
purchased on 24/12/2019
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1
/5
★☆☆☆☆
Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(
Acheteur Vérifié
purchased on 24/12/2019
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Answer from 1001hobbies
Hello, Expedition doesn't mean delivery. We do not indicate the delivery date. Sincerely,
1
/5
★☆☆☆☆
Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(
Verified Buyer
purchased on 24/12/2019
Answer from 1001hobbies
Hello, Expedition doesn't mean delivery. We do not indicate the delivery date. Sincerely,
1
/5
★☆☆☆☆
Ordered on December 8 for Christmas. With several items, including 1 that was supposed to be available within 3 to 5 days, the order left very late and will not be delivered for Christmas! Result: 0 gift for my son at the foot of the stairs.
Acheteur Vérifié
purchased on 24/12/2019
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1
/5
★☆☆☆☆
Great servicecommunication and super quick shipping to the United States
Verified Buyer
purchased on 23/12/2019
1
/5
★☆☆☆☆
Super happy with both the service and the product! Thank you so much!
Verified Buyer
purchased on 22/12/2019
1
/5
★☆☆☆☆
Still not delivered!!!
Acheteur Vérifié
purchased on 20/12/2019
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1
/5
★☆☆☆☆
Delivery time not respected in spite of the choice of the delivery in 48h already one week of waiting very disappointed for a first and large order The product ordered was tou
Acheteur Vérifié
purchased on 19/12/2019
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1
/5
★☆☆☆☆
I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them. Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailable Can not recommend them Now I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible service Adding insult to injury I've had an email asking me to review the items I've never received
Verified Buyer
purchased on 19/12/2019
1
/5
★☆☆☆☆
Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!
Verified Buyer
purchased on 18/12/2019
1
/5
★☆☆☆☆
Paid by colissimo... delivered 10 days later and not to the right address so still not my co
Acheteur Vérifié
purchased on 17/12/2019
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1
/5
★☆☆☆☆
I was wrongly annoyed when I didn't receive my order for an airplane model that was in stock. I have just received the model and am very pleased with it. However, the delivery was slow, probably because the package had to be delivered to Belgium. I will order again without hesitation in case of need. Best regards
Acheteur Vérifié
purchased on 17/12/2019
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1
/5
★☆☆☆☆
A real catastrophe. 1 finger away from legal proceedings. Bon courag
Acheteur Vérifié
purchased on 17/12/2019
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1
/5
★☆☆☆☆
Purchase made on December 3rd and today the 17th still not received!!!!
Acheteur Vérifié
purchased on 17/12/2019
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1
/5
★☆☆☆☆
Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.
Acheteur Vérifié
purchased on 17/12/2019
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Answer from 1001hobbies
Hello, Unfortunatly we need to know what is going on with the package before being able to propose you solution if a solution is needed. As soon as we have the return from the investigation we come back to you. Sincerely,
1
/5
★☆☆☆☆
Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.
Verified Buyer
purchased on 17/12/2019
Answer from 1001hobbies
Hello, Unfortunatly we need to know what is going on with the package before being able to propose you solution if a solution is needed. As soon as we have the return from the investigation we come back to you. Sincerely,
1
/5
★☆☆☆☆
Items not deliveredcould not be contacted by phone
Acheteur Vérifié
purchased on 16/12/2019
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1
/5
★☆☆☆☆
Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.
Acheteur Vérifié
purchased on 16/12/2019
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1
/5
★☆☆☆☆
STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.
Acquirente Verificato
purchased on 16/12/2019
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1
/5
★☆☆☆☆
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Acheteur Vérifié
purchased on 14/12/2019
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Answer from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
1
/5
★☆☆☆☆
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Verified Buyer
purchased on 14/12/2019
Answer from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
1
/5
★☆☆☆☆
My first order came earlier than expected!! Thank you!
Verified Buyer
purchased on 12/12/2019
1
/5
★☆☆☆☆
So far very bad the currier company is unable to delivery to pack . Absolutely you need to find another provider for Portugal . Hope they can find a way to delivery It or very soon I will ask the money back . Black Friday or Xmas not an excuse for so bad service among other things it impossible to contact them by phone or email . BIG Zero as service .
Comprador Verificado
purchased on 11/12/2019
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1
/5
★☆☆☆☆
The item sent was not as described, so of no use to me I then had to pay ��6 to return it for a refund Not
Verified Buyer
purchased on 08/12/2019
1
/5
★☆☆☆☆
Heb easy model besteld binnen 24... Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen
Acheteur Vérifié
purchased on 06/12/2019
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Answer from 1001hobbies
Hello, We are sincerely sorry you made a mistake in the adress when you made the order. Sincerely,