/5
★★★★☆
based on 37277 reviews published
★★★★☆
based on 37277 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Heb easy model besteld binnen 24... Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen
Acheteur Vérifié
purchased on 06/12/2019
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Answer from 1001hobbies
Hello, We are sincerely sorry you made a mistake in the adress when you made the order. Sincerely,
1
/5
★☆☆☆☆
Heb easy model besteld binnen 24… Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen
Verified Buyer
purchased on 06/12/2019
Answer from 1001hobbies
Hello, We are sincerely sorry you made a mistake in the adress when you made the order. Sincerely,
1
/5
★☆☆☆☆
After almost 20 days since they say they sent it there is still no news of the order they say they are investigating what has happened but the one who is left without order and without the amount is me now they will say that I have chosen slow shipping and that they have no news about this and that I have not communicated anything next time I will publish all the emails sent asking about the order and the dates.
Comprador Verificado
purchased on 04/12/2019
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1
/5
★☆☆☆☆
Good quality and very easy shopping experience! Items are as advertised on website and you receive emails promptly to let you know where your parcels are. Would use again 🙂
Verified Buyer
purchased on 01/12/2019
1
/5
★☆☆☆☆
An order placed on November 3rd says according to their website that it will be shipped on the 15th of that month on the 28th I still don't know anything about the shipment since the distributor in Madrid has not arrived in 13 days of travel from France to Spain today it has to be bringing a lame donkey at least I will continue to wait but little hope that this appears. As Gandalf would say ¡¡¡¡ flee foolishly
Comprador Verificado
purchased on 28/11/2019
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1
/5
★☆☆☆☆
Website with https not enabled does not encrypt your credentials
Verifizierter Käufer
purchased on 28/11/2019
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1
/5
★☆☆☆☆
Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it's small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Acheteur Vérifié
purchased on 26/11/2019
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Answer from 1001hobbies
Hello, It was written on the product page. We are sorry you missed it. Sincerly,
1
/5
★☆☆☆☆
I strongly advise against this sales site. Order made on Nov. 5th with PayPal payment. Product advertised for shipment in 3 working days! Phone call on Nov. 9th. ..... Still no shipment? Problem cited Product not available at other point of sale!!!?. Refund request on Nov. 12 by telephone. Refund promised on Nov. 13 (only on Wednesdays?)...Still nothing on the following Wednesday, Nov. 20! (Phone call.....and chat on the site.......Problem invoked "computer") Defending himself that he had warned me by e-mail.....(With a computer problem ??????????). Opening of a dispute with PayPal......Promise of reimbursement on the morning of Nov. 21st...........Reimbursement made at the end of the afternoon........... Product bought on another site (cheaper!) Comma
Acheteur Vérifié
purchased on 26/11/2019
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1
/5
★☆☆☆☆
Puzzle 13200 pieces. BOX ARRIVED VERY DAMAGED. Awaiting reply
Acheteur Vérifié
purchased on 26/11/2019
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1
/5
★☆☆☆☆
Free shipping if order over �59 ...... only if it�s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Verified Buyer
purchased on 26/11/2019
1
/5
★☆☆☆☆
Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it’s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.
Verified Buyer
purchased on 26/11/2019
Answer from 1001hobbies
Hello, It was written on the product page. We are sorry you missed it. Sincerly,
1
/5
★☆☆☆☆
Bad delivery service if I do not receive the order in 3 days I cancel the order since I ordered it on November 21 and on the 25th they do not even know where it is, it is clear that this is the last order I place with them.
Comprador Verificado
purchased on 25/11/2019
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1
/5
★☆☆☆☆
The parcel arrived with the carton split open! And the cardboard model inside the exploded carton was open too! And opened by someone! That's for sure! Great for
Acheteur Vérifié
purchased on 24/11/2019
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1
/5
★☆☆☆☆
Bad delivery eventually resolved though
Geverifieerde Koper
purchased on 23/11/2019
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1
/5
★☆☆☆☆
Waited over a month for it to be shipped and then shipping took another 2 weeks. Customer service has hit my pockets full, I could have ordered from China. Bumshop!!!
Verifizierter Käufer
purchased on 21/11/2019
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1
/5
★☆☆☆☆
I received the box in pitiful condition! While the shipping box is impeccable.
Acheteur Vérifié
purchased on 20/11/2019
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1
/5
★☆☆☆☆
Order received incomplete several emails were sent to support and still no return from them
Acheteur Vérifié
purchased on 20/11/2019
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1
/5
★☆☆☆☆
Nefarious. This is the second time they have done the same thing to me. I don't buy from them anymore. When choosing the products it appeared on the screen that they would deliver the product between 3 - 5 days and it has taken 21 days. 16 days after collecting the money they send an email stating that they are taking too long because they do not have the product in stock. Hiding this information from the customer at the time of purchase is abusing the transaction and denying the buyer the possibility of choosing an alternative. It is a good way to lose the confidence of buyers, even if it takes 21 days.
Comprador Verificado
purchased on 19/11/2019
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1
/5
★☆☆☆☆
Since my order was dispatched on November 5, I'm still waiting for it to be delivered today, November 19! The first relay point I had chosen was no longer available, so it had to be delivered to another relay point, which was also no longer available, and I was told I had to go to another relay point further away, which was much less accessible for me. Then on 1311 at 12.11pm: Your parcel was picked up at our logistics site. Due to an overload of activity on our logistics site, your parcel will be delivered within 48 hours. We will do our utmost to deliver it as soon as possible to your relay point. You will be notified by e-mail or SMS when your parcel is available at the Point Relais. On 1611 at 9:36: Same And now same day same time: We apologize for the delay of your package. We will do our best to deliver as soon as possible. Please check back soon for an update. I sent an email to adrmaquettes to try to get news on 1411: nothing no reply
Acheteur Vérifié
purchased on 19/11/2019
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1
/5
★☆☆☆☆
Answer does not match mail from customer service In addition, problem still not solved
Geverifieerde Koper
purchased on 17/11/2019
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1
/5
★☆☆☆☆
Order still not received for a week I contacted the SAV and obviously the order was lost in the mail.
Acheteur Vérifié
purchased on 16/11/2019
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1
/5
★☆☆☆☆
Never received my order:(
Verified Buyer
purchased on 15/11/2019
1
/5
★☆☆☆☆
Waardeloze levering Waardeloze levering. Meerdere malen bestelling gedaan en artikelen na een week nog niet geleverd. Daarbij dozen beschadigd bij levering. Ook de track en Trace informatie op de sites en in de mail kloppen niet met werkelijkheid en blijven geruime week op status verzonden staan en daarna gebeurd er niets meer. Super jammer, na een paar keer proberen ga ik naar een ander!
Acheteur Vérifié
purchased on 15/11/2019
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Answer from 1001hobbies
Hallo, U heeft producten besteld in lange doorlooptijden, zoals aangegeven op de productfiche en op het overzicht van uw winkelwagen op het moment dat u uw bestelling plaatste. We wachten op het bestelde product. We zouden het begin volgende week moeten ontvangen. De levering wordt geschat op 23/11. Gelieve rekening te houden met de informatie die bij de bestelling wordt verstrekt. Echt waar,
1
/5
★☆☆☆☆
Waardeloze levering Waardeloze levering. Meerdere malen bestelling gedaan en artikelen na een week nog niet geleverd. Daarbij dozen beschadigd bij levering. Ook de track en Trace informatie op de sites en in de mail kloppen niet met werkelijkheid en blijven geruime week op status verzonden staan en daarna gebeurd er niets meer. Super jammer, na een paar keer proberen ga ik naar een ander!
Verified Buyer
purchased on 15/11/2019
Answer from 1001hobbies
Hallo, U heeft producten besteld in lange doorlooptijden, zoals aangegeven op de productfiche en op het overzicht van uw winkelwagen op het moment dat u uw bestelling plaatste. We wachten op het bestelde product. We zouden het begin volgende week moeten ontvangen. De levering wordt geschat op 23/11. Gelieve rekening te houden met de informatie die bij de bestelling wordt verstrekt. Echt waar,
1
/5
★☆☆☆☆
Ordered and paid on 6.11 Still nothing received on 15.11 Action on my part today because no news Response The package has not left . NOT VERY S
Acheteur Vérifié
purchased on 15/11/2019
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1
/5
★☆☆☆☆
Nefarious experience. Everything went wrong from the beginning we call and they tell us that it takes about a week after 15 days if it is not because I investigated in the transport company I am still waiting for them. It turns out that after 20 days without news they tell us that the order has disappeared and they do not know where the order is. So I ask for a solution and the only option they give me is that they will return it to me.
Comprador Verificado
purchased on 14/11/2019
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1
/5
★☆☆☆☆
Week and a half to receive an order and no response to the customer. I request cancellation and no response to the customer SILENCI
Comprador Verificado
purchased on 14/11/2019
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1
/5
★☆☆☆☆
Twee weken geleden iets besteld wat... Twee weken geleden iets besteld wat drie dagen zou duren en inderdaad de klantenservice moeilijk te bereiken. Antwoord was dat het pakket verdwenen was aan de grens en ze eerst een onderzoek starten. Niet mijn probleem zou ik zeggen. Wacht nog even en dan probeer ik via Paypal mijn geld terug te halen.
Acheteur Vérifié
purchased on 14/11/2019
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Answer from 1001hobbies
Hallo, Het spijt ons van de vertraging. Wij werken aan uw zaak en hebben een onderzoek geopend om uw pakket te vinden. Zodra wij meer informatie hebben, nemen wij zo spoedig mogelijk contact met u op. Wij verzekeren u dat wij zullen doen wat voor u nodig is. Door zich te verontschuldigen voor het ongemak.
1
/5
★☆☆☆☆
Twee weken geleden iets besteld wat… Twee weken geleden iets besteld wat drie dagen zou duren en inderdaad de klantenservice moeilijk te bereiken. Antwoord was dat het pakket verdwenen was aan de grens en ze eerst een onderzoek starten. Niet mijn probleem zou ik zeggen. Wacht nog even en dan probeer ik via Paypal mijn geld terug te halen.
Verified Buyer
purchased on 14/11/2019
Answer from 1001hobbies
Hallo, Het spijt ons van de vertraging. Wij werken aan uw zaak en hebben een onderzoek geopend om uw pakket te vinden. Zodra wij meer informatie hebben, nemen wij zo spoedig mogelijk contact met u op. Wij verzekeren u dat wij zullen doen wat voor u nodig is. Door zich te verontschuldigen voor het ongemak.
1
/5
★☆☆☆☆
I still haven't received my parcel
Acheteur Vérifié
purchased on 13/11/2019
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