/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have an order from 25092019 to date 17102019 still not received !!! How can I give more than one star there ?I have also already estimated a few times with 1001 Hobbies but until today 1810 I still do not know where it went wrong According to the report from the carrier, the order would have been sent back to 1001 Hobbies on 710
Geverifieerde Koper
purchased on 17/10/2019
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1
/5
★☆☆☆☆
They are the worst!!! I place an order and pay for urgent shipping which I see that weeks go by and it does not arrive. They tell me that they do not have a product in stock and the urgent is once it arrives at the warehouse in Spain and they process it. Days go by and they tell me that a product that on their website said available is no longer in stock so they send me the rest of the products and give me a voucher for the next purchase for the product they do not have in stock. The surrealistic part of the whole case is that while I was traveling, I received an email confirming that the order had been delivered to the address mentioned above. It turns out that the package was not delivered and when I ask them for proof of delivery they give me a generic paper from Colissimo where it says that it was delivered. I ask them for the receipt with the signature of receipt of goods and they say that this option is not available for Spain. In short, I have paid 70€ for 3 toys and I have not received anything at all and they tell me to contact the local courier? It's a robbery?this is what these people do? in my life something like this has never happened to me?
Comprador Verificado
purchased on 14/10/2019
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1
/5
★☆☆☆☆
You pay for express shipping and it takes 2 months to arrive. I will not buy here again, even though their catalog of toys is beautiful, they do not deliver what they say they will.
Comprador Verificado
purchased on 14/10/2019
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1
/5
★☆☆☆☆
An order No. 176151 placed on date 25092019 and paid on the same day is still not delivered
Geverifieerde Koper
purchased on 14/10/2019
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1
/5
★☆☆☆☆
1 month's delay in placing an order, 5 to 8 euros in shipping costs for a set of decals sent by non-tracked mail, and a tax for using Paypal - that's all there is to it.....1001 maquettes are finished for me, and I'm an old customer.lots of references, of course, but most of them aren't in stock, and they're 15% more expensive than their competitors.
Acheteur Vérifié
purchased on 13/10/2019
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1
/5
★☆☆☆☆
Hello Following receipt of a model. I noticed that a part was missing. So I sent an e-mail with the missing part and the delivery note. To this day I have no news. Please take note of this message and reply as soon as possible.
Acheteur Vérifié
purchased on 13/10/2019
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1
/5
★☆☆☆☆
You're asking for my opinion even though I haven't received my parcel yet.
Acheteur Vérifié
purchased on 03/10/2019
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1
/5
★☆☆☆☆
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
Acheteur Vérifié
purchased on 02/10/2019
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Answer from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
1
/5
★☆☆☆☆
If I could give zero stars I would! I purchased a figure on 9/21 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away you can find much cheaper price and much better service elsewhere!
Verified Buyer
purchased on 02/10/2019
1
/5
★☆☆☆☆
Really pitiful! For ten days I've been waiting for my order, which is still listed as being""in preparation"". Despite a phone call from me, nothing is happening. I must point out that the product ordered was available! I strongly advise against this site and in any case I will never again go through 1001 Maquettes or 1001 Hobbies (whatever the name) for my next orders.
Acheteur Vérifié
purchased on 02/10/2019
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1
/5
★☆☆☆☆
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
Verified Buyer
purchased on 02/10/2019
Answer from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
1
/5
★☆☆☆☆
After waiting over 20 days for the first and certainly last order to be processed, I was notified that a credit note had been issued in my favor. Crazy!
Acquirente Verificato
purchased on 01/10/2019
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1
/5
★☆☆☆☆
About 2 weeks from order to delivery. That's a bit long to prepare an order... Surely a one-off bad experience, at least I hope so.
Acheteur Vérifié
purchased on 01/10/2019
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1
/5
★☆☆☆☆
Package not arrived returned to sender do not understand
Acquirente Verificato
purchased on 30/09/2019
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1
/5
★☆☆☆☆
Too long, bad layout. I don't recommend it.
Acheteur Vérifié
purchased on 26/09/2019
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1
/5
★☆☆☆☆
Too long in delivery
Acheteur Vérifié
purchased on 26/09/2019
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1
/5
★☆☆☆☆
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Acheteur Vérifié
purchased on 25/09/2019
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Answer from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
1
/5
★☆☆☆☆
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidentally says it's not available a couple of minutes after I sent a complaint
Acheteur Vérifié
purchased on 25/09/2019
Translated review
Answer from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered: ""Because this e-mail goes in our spams. Fortunatly we checked them. You could still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been cancelled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
1
/5
★☆☆☆☆
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Verified Buyer
purchased on 25/09/2019
Answer from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
1
/5
★☆☆☆☆
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Verified Buyer
purchased on 25/09/2019
Answer from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
1
/5
★☆☆☆☆
Received product w/i 10 calendar days in great condition.
Verified Buyer
purchased on 23/09/2019
1
/5
★☆☆☆☆
07/09/2019 order placed,after two weeks... 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Acheteur Vérifié
purchased on 23/09/2019
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Answer from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
1
/5
★☆☆☆☆
07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Verified Buyer
purchased on 23/09/2019
Answer from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
1
/5
★☆☆☆☆
Not good My order 14 days wait .
Verifizierter Käufer
purchased on 21/09/2019
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1
/5
★☆☆☆☆
I ordered a model bf 109 miniature mounted according to the description that you put (no need for materials or glue paint ...) I received a model to mount! Great
Acheteur Vérifié
purchased on 18/09/2019
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1
/5
★☆☆☆☆
The assembly instructions are a very poor translation. The diagrams are illegible! On the other hand, delivery was made on time.
Acheteur Vérifié
purchased on 18/09/2019
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1
/5
★☆☆☆☆
Despite receiving an email indicating that the order had been prepared it has been seven days since the order was placed but I have no data to access the tracking of the shipment.
Acquirente Verificato
purchased on 18/09/2019
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1
/5
★☆☆☆☆
I still haven't received my parcel and no solution has been proposed by the seller.
Acheteur Vérifié
purchased on 16/09/2019
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1
/5
★☆☆☆☆
Arrived late! Missed a piece of rear wing. DÃ
Acheteur Vérifié
purchased on 13/09/2019
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1
/5
★☆☆☆☆
Very bad! I bought a model of a Japanese sports car and a Lamborghini model with a delivery date between September 4 and 6. I have not yet received the package which is for my son and apparently the gift has been returned back to the store in France. Five days ago I sent an email to ask for clarification but have had no reply. So despite having paid for the product I still haven't received it and what's worse I don't even know if I will receive it back.
Comprador Verificado
purchased on 13/09/2019
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