/5
★★★★☆
based on 37277 reviews published
★★★★☆
based on 37277 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Another victim ... I bought from them for the first time with all the illusion and I am afraid that my purchase will never arrive ... seeing their procedure and reading on multiple sites the complaints about them and feel completely identified. 1º I make the order and I get that I have free shipping ECO but no tracking number ... I try to change the shipping method even if I have to pay but I prefer to have tracking number. 2º In the system I try to ask for it to be sent by registered mail with tracking number. 3º The system does not let me because it automatically redirects me to the ECO shipping method ... very smart on their part so they have the excuse to communicate to their victim that the package has been lost because they can not track it ... in the XXI century few packages are lost. 4º Shortly after my purchase they send me an email saying that my package should have arrived by now but it is still in transit.... (I wonder how they can track it if it is not supposed to be in transit). 5º Entering in my 1001maquetas account and checking my order etc I see a tracking number ....!!!!! surprise !!!! must be courtesy of 1001maquetas and finally they send it to me with tracking. 6º Nothing at all, another joke for the poor victim who has trusted you. 7º This tracking number does not exist. As I said before, seeing the multiple complaints about you in situations like mine, I don't understand why you do this. If they want to profit at the expense of doing these things better be worth it and worth a few 1.000.000.€ not a measly 6144 € of my order with number 178410 UPDATE: 14112019 The SCAM that is what it is follows its ordinary procedure as they have it mounted them. 1001 . I receive a mail that an investigation has been launched and may have been lost .... The paquetesenvíos with the correct address how is my case are not lost and more in the territory UE.... what the package has never left is people seeing all the NEGATIVE comments they have it is seen that they have by system from time to time or daily I dare say to proceed with this type of SCAMS. They want to console me by telling me that they will keep me informed of the status of the investigation and if possible proceed to the Reimbursement "" there "" that ""relieved ""I feel ... but more pissed off if you can because I do not expect to reach a successful outcome. I have already complained to Pay Pal and I will proceed with a consumer complaint. UPDATE 19112019 Fortunately I paid by Paypal and I was able to recover my €. After having formulated quejadisputa via Pay pal ... Pay pal has investigated the matter and have proceeded to refund the € paid for my purchase. Ladies and gentlemen, this company is not trustworthy and I advise you not to try to place any order ... your catalogostock is a smokescreen. Regards. PS: Never in my life until today I have never been the victim of a fraud.
Comprador Verificado
purchased on 12/11/2019
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1
/5
★☆☆☆☆
At the price paid
Acheteur Vérifié
purchased on 07/11/2019
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1
/5
★☆☆☆☆
A bit disappointed really. You pay premium price and don't get good service.I paid extra for express delivery which arrived after 10 days. Only refunded half of delivery cost
Verified Buyer
purchased on 07/11/2019
1
/5
★☆☆☆☆
For Switzerland ALWAYS enter the exact amount on the delivery note, otherwise customs storage charges will be levied until the consignee has indicated the exact amount of the transaction.
Acheteur Vérifié
purchased on 06/11/2019
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1
/5
★☆☆☆☆
Sending of a mock-up that did not correspond to the order. Still no answer on the availability of the product initially ordered and of the kit also comm
Acheteur Vérifié
purchased on 04/11/2019
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1
/5
★☆☆☆☆
Order no.176384 first article is reordered then article no longer available.then something else chosen for it suddenly another article no longer there from the initial order.meanwhile 4 weeks have gone into the country.order canceled and now waiting for almost 2 weeks that my money is transferred back because I paid in advance.never again!!!!
Verifizierter Käufer
purchased on 04/11/2019
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1
/5
★☆☆☆☆
Thanks .very good 1001 hobby the shipment is very fast and great package.i'll buying more stuff in the future and introduce to my friends thank you your business.see you soon.
Verified Buyer
purchased on 03/11/2019
1
/5
★☆☆☆☆
Hello I took a delivery by collissimo proposed by the site. The result is edifying! -The first delivery was not made even though we had been at home all day (plus I had given my mobile number)! -Second attempt. The delivery man claims there's no name on the box! Bravo, we'll have to get him some glasses! Another day blocked for nothing! -Third attempt. Parcel available from 11h00 at the post office. Result exceptional closure of the office. Of course I paid for this service, it's simply theft and a huge disappointment for my son who was impatiently waiting for his parcel. Thank you for this perfectly m
Acheteur Vérifié
purchased on 02/11/2019
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1
/5
★☆☆☆☆
Compared to other sites, the prices are excessively "neat". Delivery is much less so: I'm still waiting for the (paid for) parcel that was cancelled.
Acheteur Vérifié
purchased on 01/11/2019
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1
/5
★☆☆☆☆
One month waiting to receive an order if you're patient it's fine otherwise change site
Acheteur Vérifié
purchased on 31/10/2019
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1
/5
★☆☆☆☆
I still haven't received my order.
Acheteur Vérifié
purchased on 30/10/2019
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1
/5
★☆☆☆☆
After 21 days still not received my package. After contacting customer service by e-mail to hear from them, I got a fairly quick response, which is good, but I don't give a damn about your order"" grandiose. The only thing they know how to tell us is ""you can't go faster than the music, you have to wait"". It's really great, bravo to you, very professional. I've been ordering online for a long time and I've never seen anything like this... Incredible.
Acheteur Vérifié
purchased on 27/10/2019
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1
/5
★☆☆☆☆
I placed an order on your site on October 16 donation the debit was made the same day October 19 you have informed me by mail that the order could not be made the promise of delivery within 72 hours is not honored it should be for the birthday of my son. It's now October 24 and I haven't heard from you! I therefore request the cancellation of this order and the refund of my direct debit and to date again no response very disappointed by your team and your promise of fast delivery. I look forward to a prompt confirmation from you. Cor
Acheteur Vérifié
purchased on 24/10/2019
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1
/5
★☆☆☆☆
They do not answer the mail
Comprador Verificado
purchased on 20/10/2019
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1
/5
★☆☆☆☆
I have an order from 25092019 to date 17102019 still not received !!! How can I give more than one star there ?I have also already estimated a few times with 1001 Hobbies but until today 1810 I still do not know where it went wrong According to the report from the carrier, the order would have been sent back to 1001 Hobbies on 710
Geverifieerde Koper
purchased on 17/10/2019
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1
/5
★☆☆☆☆
They are the worst!!! I place an order and pay for urgent shipping which I see that weeks go by and it does not arrive. They tell me that they do not have a product in stock and the urgent is once it arrives at the warehouse in Spain and they process it. Days go by and they tell me that a product that on their website said available is no longer in stock so they send me the rest of the products and give me a voucher for the next purchase for the product they do not have in stock. The surrealistic part of the whole case is that while I was traveling, I received an email confirming that the order had been delivered to the address mentioned above. It turns out that the package was not delivered and when I ask them for proof of delivery they give me a generic paper from Colissimo where it says that it was delivered. I ask them for the receipt with the signature of receipt of goods and they say that this option is not available for Spain. In short, I have paid 70€ for 3 toys and I have not received anything at all and they tell me to contact the local courier? It's a robbery?this is what these people do? in my life something like this has never happened to me?
Comprador Verificado
purchased on 14/10/2019
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1
/5
★☆☆☆☆
You pay for express shipping and it takes 2 months to arrive. I will not buy here again, even though their catalog of toys is beautiful, they do not deliver what they say they will.
Comprador Verificado
purchased on 14/10/2019
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1
/5
★☆☆☆☆
An order No. 176151 placed on date 25092019 and paid on the same day is still not delivered
Geverifieerde Koper
purchased on 14/10/2019
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1
/5
★☆☆☆☆
1 month's delay in placing an order, 5 to 8 euros in shipping costs for a set of decals sent by non-tracked mail, and a tax for using Paypal - that's all there is to it.....1001 maquettes are finished for me, and I'm an old customer.lots of references, of course, but most of them aren't in stock, and they're 15% more expensive than their competitors.
Acheteur Vérifié
purchased on 13/10/2019
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1
/5
★☆☆☆☆
Hello Following receipt of a model. I noticed that a part was missing. So I sent an e-mail with the missing part and the delivery note. To this day I have no news. Please take note of this message and reply as soon as possible.
Acheteur Vérifié
purchased on 13/10/2019
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1
/5
★☆☆☆☆
You're asking for my opinion even though I haven't received my parcel yet.
Acheteur Vérifié
purchased on 03/10/2019
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1
/5
★☆☆☆☆
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
Acheteur Vérifié
purchased on 02/10/2019
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Answer from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
1
/5
★☆☆☆☆
If I could give zero stars I would! I purchased a figure on 9/21 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away you can find much cheaper price and much better service elsewhere!
Verified Buyer
purchased on 02/10/2019
1
/5
★☆☆☆☆
Really pitiful! For ten days I've been waiting for my order, which is still listed as being""in preparation"". Despite a phone call from me, nothing is happening. I must point out that the product ordered was available! I strongly advise against this site and in any case I will never again go through 1001 Maquettes or 1001 Hobbies (whatever the name) for my next orders.
Acheteur Vérifié
purchased on 02/10/2019
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1
/5
★☆☆☆☆
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
Verified Buyer
purchased on 02/10/2019
Answer from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
1
/5
★☆☆☆☆
After waiting over 20 days for the first and certainly last order to be processed, I was notified that a credit note had been issued in my favor. Crazy!
Acquirente Verificato
purchased on 01/10/2019
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1
/5
★☆☆☆☆
About 2 weeks from order to delivery. That's a bit long to prepare an order... Surely a one-off bad experience, at least I hope so.
Acheteur Vérifié
purchased on 01/10/2019
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1
/5
★☆☆☆☆
Package not arrived returned to sender do not understand
Acquirente Verificato
purchased on 30/09/2019
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1
/5
★☆☆☆☆
Too long, bad layout. I don't recommend it.
Acheteur Vérifié
purchased on 26/09/2019
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1
/5
★☆☆☆☆
Too long in delivery
Acheteur Vérifié
purchased on 26/09/2019
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