/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
Acheteur Vérifié
purchased on 10/09/2019
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1
/5
★☆☆☆☆
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
Geverifieerde Koper
purchased on 09/09/2019
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1
/5
★☆☆☆☆
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
Comprador Verificado
purchased on 08/09/2019
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1
/5
★☆☆☆☆
Two order misplacements, one still unsolved, is too many.
Comprador Verificado
purchased on 08/09/2019
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1
/5
★☆☆☆☆
Nice quality, I just regret that the glue and paints are not included with the makeup.
Acheteur Vérifié
purchased on 08/09/2019
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1
/5
★☆☆☆☆
Order never collected
Acheteur Vérifié
purchased on 06/09/2019
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1
/5
★☆☆☆☆
Great communication with the seller fast shipping to Poland highly recommended. Michal.
Verified Buyer
purchased on 05/09/2019
1
/5
★☆☆☆☆
Very long delivery time and I was supposed to get a poster that was not included
Geverifieerde Koper
purchased on 31/08/2019
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1
/5
★☆☆☆☆
I do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Verified Buyer
purchased on 29/08/2019
Answer from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
1
/5
★☆☆☆☆
Ordered two sets of 1/48 Corsair decals… Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive
Verified Buyer
purchased on 29/08/2019
Answer from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
1
/5
★☆☆☆☆
An excellent website but an in-stock order I placed almost a month ago still hasn't arrived and I don't even know if it has.
Comprador Verificado
purchased on 29/08/2019
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1
/5
★☆☆☆☆
Order no. 173395 placed and paid for on August 23. Today, August 29, still nothing. With a tracking number blocked on August 24, we don't know why. We should go and do a training course in companies like Cdiscount or Amazon which deliver in 48 hours. Unacceptable. Where did my order come from? From China by sea? Z
Acheteur Vérifié
purchased on 29/08/2019
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1
/5
★☆☆☆☆
I do not receive the idle Update I... I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine
Acheteur Vérifié
purchased on 29/08/2019
Translated review
Answer from 1001hobbies
Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team
1
/5
★☆☆☆☆
Ordered two sets of 1/48 Corsair decals... Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don't expect timely completion of your orders or the correct item to arrive
Acheteur Vérifié
purchased on 29/08/2019
Translated review
Answer from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
1
/5
★☆☆☆☆
Very disappointed with the information requested. I needed help with colors and was told to get kits which I have done before. Basically, I was told to figure out what I needed. When you're just starting out and need advice, that's not cool. August 29, 2019: Following your response below you want me to answer what since you do not give me more information. What I wanted was for you to give us the colors corresponding to the model, just like when we buy a kit. But you didn't give me any corresponding colors and when I go on your site and on the product I ordered you have the corresponding tools and colors but now there are no more colors to indicate. I just wanted the colors for my layouts because with the colors I have I can't make certain layouts because they're missing a certain blue red ext ... So in the end, what's the point of sending you e-mails if you can't do it?
Acheteur Vérifié
purchased on 28/08/2019
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1
/5
★☆☆☆☆
Your reply on Trust pilot today (since you do not reply to emails sent directly to you) corresponds to the order N 172249 of 08.08 and not N 172583 of 13.08 I have a copy of my emails (impossible to post them here) which indicate that I requested in due time the change of relay point while the package was being prepared by you (and this for 34 days ...) so you had plenty of time to make the change.
Acheteur Vérifié
purchased on 27/08/2019
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1
/5
★☆☆☆☆
Hello I sent you 2 emails below when I was preparing the parcel so that the place of dispatch could be changed: no reply. What's more, it took Mondial Relay 3 or 4 days to take the parcel into account (whose fault is that??). And so the order has to be cancelled How many days have been lost since the order was placed on the 1st?
Acheteur Vérifié
purchased on 24/08/2019
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1
/5
★☆☆☆☆
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
Verified Buyer
purchased on 21/08/2019
Answer from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
1
/5
★☆☆☆☆
No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.
Acheteur Vérifié
purchased on 21/08/2019
Translated review
Answer from 1001hobbies
Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards
1
/5
★☆☆☆☆
TO THIS DAY I STILL DO NOT GET THE PRODUCT AND YOU DO NOT EVEN WANT TO REFUND ME !!! YOU ARE BAD !!!!
Acquirente Verificato
purchased on 18/08/2019
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1
/5
★☆☆☆☆
Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid
Verified Buyer
purchased on 16/08/2019
Answer from 1001hobbies
Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards
1
/5
★☆☆☆☆
I visit this site I look at an article and hop it is in my basket and impossible to remove it ! ! Forced sale or bug? In any case, I don't order on a site that forces the basket without being able to delete it. So at the end of my visit, I have 8 items in my basket that I didn't put in! So good luck with this
Acheteur Vérifié
purchased on 16/08/2019
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1
/5
★☆☆☆☆
Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France???? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid
Acheteur Vérifié
purchased on 16/08/2019
Translated review
Answer from 1001hobbies
Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards
1
/5
★☆☆☆☆
Good communication and fast delivery
Verified Buyer
purchased on 15/08/2019
1
/5
★☆☆☆☆
Item has not arrived at all and it���s be
Verified Buyer
purchased on 14/08/2019
1
/5
★☆☆☆☆
Figurine arrived safely. Shipping took a bit but it was worth the reduced/basically nonexistent customs fees. Very happy with my purchase would definitely recommend!
Verified Buyer
purchased on 13/08/2019
1
/5
★☆☆☆☆
As of today I have not received my order nor the refund of the amount paid nor any explanation about what happened despite having asked for it. A pity because until now I have never had any problem with any of my orders. I hope this is of some use. Sincerely Bernat Quetglas E
Comprador Verificado
purchased on 12/08/2019
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1
/5
★☆☆☆☆
Get for the second time a reminder where in is asked to review you well here you get m then Very bad Wait for 6 weeks on an order which was said next working day in house On the site is the order still pending So still have nothing
Geverifieerde Koper
purchased on 11/08/2019
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1
/5
★☆☆☆☆
I received the wrong item. Due to the lack of a return slip, it was only possible to return the item after I had to prove that it was wrong. --- QUOTE: ""Please find enclosed a return label for the boat you received. To answer your questions this is the after sales service procedure. This allows us to avoid some scams. Yours sincerely, Customer Service"" QUOTE End --- Here the customer is seen as a potential fraudster! I then returned the wrong item. The parcel company has confirmed delivery! But 1001 Modellbau cannot find the return shipment! So no money back. Great! I wonder who is the fraudster here! If you want to save yourself a lot of trouble and frustration, it's better not to order here!!!!! And don't be fooled by the German presentation. This is a French company. That doesn't make a subsequent legal dispute any easier!
Verifizierter Käufer
purchased on 10/08/2019
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1
/5
★☆☆☆☆
I ordered for 110€..never received my parcel. Thank you post office? Thank you 1001maquettes? In any case I don't
Acheteur Vérifié
purchased on 09/08/2019
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