/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Bonjour 3 étoiles pour signaler quelques disfonctionnements. quelques erreurs de numérotation sur la notice. 2 paint pots out of 6 arrived unusable (se
Acheteur Vérifié
purchased on 07/05/2020
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3
/5
★★★☆☆
My order was placed on March 25 and arrived today, May 4. Among other things, I had ordered an avro lancaster model and the pack with the 8 paints. None of the paints match the model. I'm still giving it three stars, as the site is generally very well rated and I'm aware of the difficulties associated with containment, but from a personal point of view I'm very disappointed.
Acheteur Vérifié
purchased on 04/05/2020
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2
/5
★★☆☆☆
I have not received it yet. It was scheduled for delivery on April 27-28. I understand that given the circumstances the delivery is delayed but I have sent an email asking about the status of the order and I have not received any response with any information.
Comprador Verificado
purchased on 01/05/2020
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3
/5
★★★☆☆
It's been April 1 and I still haven't received anything.
Acheteur Vérifié
purchased on 29/04/2020
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2
/5
★★☆☆☆
Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled should be on it's way soon. Since then not a single word of communication no updates nothing. Already two weeks late all I got was a mail giving me a �5- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Verified Buyer
purchased on 28/04/2020
2
/5
★★☆☆☆
Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Acheteur Vérifié
purchased on 28/04/2020
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2
/5
★★☆☆☆
Hello, confined people. O_An inconvenience for the customer is the change ..O_and by the way: my delivery address is rue de Vergnies in Ixelles and not chaussée de Bruxelles in Forest-(Belgium)..O_My mailbox is Hot and not Gl..O_The tracking""my account"" does not work ..O_Your ""Contact"" (in English..???).)something incredible does not recognize my mailbox Out(Hot) ..Until recently the packages arrived via Colisimo(more recently Mondial-Relay)and my invoices did not reach 150.eur ..O_For the last invoice it is all the more frustrating that you do not have half of my dem""not available currently""!!!.. I hope an answer from you.
Acheteur Vérifié
purchased on 28/04/2020
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2
/5
★★☆☆☆
Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Verified Buyer
purchased on 28/04/2020
2
/5
★★☆☆☆
Shipping leaves something to be desired even if you pay 15 euro for fast shipping (2 to 3 days) the order still hasn't arrived and that makes 10
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
Out of 12 pots ordered, 2 do not conform. I ordered a steel red and received a steel red pot with dark grey inside. The delivery time was very long, but in a complicated health period, no blame can be laid. Decu on the other hand of these errors for which I'll have to make a new order.
Acheteur Vérifié
purchased on 26/04/2020
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2
/5
★★☆☆☆
Order made on 40420. No news until 2304 today on 2404 they replied that the products I ordered are no longer available. I asked for a refund. It's not serial
Acheteur Vérifié
purchased on 24/04/2020
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3
/5
★★★☆☆
I ordered a TRX4 CHASSIS KIT on 23032020 with mode in 3 payments. The package is supposed to have been shipped on 11042020. To date? A (bleep). Sent several emails with always the same answer: ""will arrive shortly!"" I'll tell you what will arrive shortly na nice complaint complete with compensation!!! But for what (bleep) reason do you give availability if you do not have the goods in stock? Poiho paid an extra fee for shipping with tracking but the site (courier used by you) does not show me the location of the package having as message : the package will be delivered there shortly!!! Can you explain to me then why it is showing as SHIPPED? I give you maximum next week as time then starts the communication by legal way!!!!! PS: I can't give more than 3 stars sorry! The central problem was first securing the sale and then calmly sending the kit once they had it in stock! Unprofessional..... I recommend you to change supplier and courier.
Acquirente Verificato
purchased on 22/04/2020
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2
/5
★★☆☆☆
Still not received my order announced for 09 or 10 april 2020 N° 292
Acheteur Vérifié
purchased on 22/04/2020
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2
/5
★★☆☆☆
I edit the review because I received the modelsima I feel that waiting a good monthafter placing an order with a not inconsiderable amount of money is an excessive time even in the days of coronavirus. Overall not very satisfied. Good luck
Acquirente Verificato
purchased on 21/04/2020
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2
/5
★★☆☆☆
The order took about twenty days to arrive. Okay, it was covid19's fault. But they don't reply to the emails we send them, even though their answering machine promises very quick replies. I sent them an e-mail to complain about a bag of parts missing from the Concorde model box. No more response than when I asked about the status of the order. To collect the price of the order, on the other hand.
Acheteur Vérifié
purchased on 21/04/2020
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3
/5
★★★☆☆
It's now been 16 days since I placed an order for Colissimo delivery 10 days since the parcel was supposedly dispatched but on the post office website my parcel has still not been entrusted Dessus for a first order.... I'm waiting to see in.
Acheteur Vérifié
purchased on 21/04/2020
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2
/5
★★☆☆☆
Couldn't track my order on the website or get in contact to find out what was happening, went onto Facebook and saw lots of people hadn't received their goods and got worried, almost 2 weeks before I received my goods so very expensive delivery charges in my opinion.
Verified Buyer
purchased on 19/04/2020
3
/5
★★★☆☆
In spite of the problems of sending parcels I have received them all (2 small items of paint) in view of the many people who also have problems try other sites and do not buy on this site. Update 23042020: Parcel received, nothing to say about postal delivery. Update 22042020: I FINALLY have the tracking of the post it is on the way. I add a star for that. Update 21042020: I had @lisalaposte on twitter the post office does not have the package in its system. the support answers me today. Support (1001maquettes) Apr 21, 19:04 CEST Hello Don't worry, your order has been shipped. However, due to a reduced number of staff and a heavier workload, Colissimo only processes parcels 3 days a week. Your parcel may not have been scanned when it was received by Colissimo. It will be traceable again at the next delivery stage. Please be assured that the entire 1001hobbies team is mobilized to deliver your order as quickly as possible. Our hearts go out to you! Sincerely The 1001hobbies team In short, I'm still waiting. Order placed on 13042020 on 2 items of tamiya paint order prepared during the day on 13042020 package shipped via colissimo on 15042020 I receive this email to give my opinion the package v""Your Colissimo will soon be entrusted to us! It is being prepared by your exp"" at 19042020 I don't have my parcel yet.
Acheteur Vérifié
purchased on 19/04/2020
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2
/5
★★☆☆☆
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
Acheteur Vérifié
purchased on 19/04/2020
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2
/5
★★☆☆☆
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
Acheteur Vérifié
purchased on 19/04/2020
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3
/5
★★★☆☆
Delivery times very lo
Acheteur Vérifié
purchased on 19/04/2020
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3
/5
★★★☆☆
Extremely disappointed I made two orders for about 300euros. The orders were both scheduled between the 14th and the 15th. Today is the 20th and still
Acheteur Vérifié
purchased on 19/04/2020
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3
/5
★★★☆☆
Customer service was not responsive and did not follow the instructions given at the time of c
Acheteur Vérifié
purchased on 18/04/2020
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3
/5
★★★☆☆
It took a little while to ship...but with this situation it is normal.
Comprador Verificado
purchased on 18/04/2020
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3
/5
★★★☆☆
A little disappointed with this model of châteautroprice for what it is
Acheteur Vérifié
purchased on 18/04/2020
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2
/5
★★☆☆☆
I still haven't heard from my parcel ordered on 04042020 and which should have been dispatched by 07 at the latest. The post office says that the parcel has not yet been delivered by the seller, and the seller says that it's in the hands of the post office, so I don't know whether my parcel has been lost or not. I understand that the COVID-19 crisis poses a few difficulties, but such a situation is unacceptable: if your company is unable to provide the service requested, you need to be transparent with your customers! It doesn't matter if I'd been told it would take more than three weeks if you'd at least jo
Acheteur Vérifié
purchased on 17/04/2020
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2
/5
★★☆☆☆
The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable
Acheteur Vérifié
purchased on 17/04/2020
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2
/5
★★☆☆☆
The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable
Acheteur Vérifié
purchased on 17/04/2020
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3
/5
★★★☆☆
Top of glue bottle was not secured half of the contents where lost in transit.
Verified Buyer
purchased on 17/04/2020
3
/5
★★★☆☆
One of the things I ordered does not correspond to the picture on the page: 49606 it was soldiers with mortars and mortar shells and in this box there is nothing like it.
Comprador Verificado
purchased on 17/04/2020
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