Reviews 1001hobbies

There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good but didn't solve the issue. His suggestion was to create an account and try again. I did this successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number but this also never happened. The kits arrived after 1 week.

I placed an order for a rafale C model at 200euros and it arrived in parts. I'm really disappointed, so I'd like to request a return and a refund.

After I placed my order, I made a mistake. I had ordered glue and 3 jars of paint mix, but I received 2 jars in the first package. Following this, I replied to the satisfaction documentation, stating my problem and pressing the""I would like to contact the team; obviously it didn't work the first time. I had to contact them again to get the jar back. There seemed to be a problem with the parcel as the team did scan the 3 jars but 2 jars arrived. Otherwise a good site with plenty of choice and very fast delivery.

A single photo of the model with two different-colored pieces on it, one blue and one yellow. A yellow one arrived. Good quality model (especially at this price) but more precise information would have been appreciated.

The delivery date was not met

Delivery has not yet arrived

Price of models offered much higher than average: example the model I ordered the flak 36 north african scale 135 tamiya on the site 1001 maquettes costs 61 € while on Amazon which is not a site listed for models it costs 34 € is 27 € difference.I do not understand this d

Bonjour deçus de mon dernier achat qui est arrivé plie dans l'enveloppepour de la photo- découpe pas topde plus le delais annoncé sur la site dans les 24 h hors ses arriver le 4.04.2018 au lieu du samedi 31.03.2018 annoncer par message je ne commande plus chez vou

A week's delivery seems like a long time.

I placed my order on 29.03 15H29 I know it was the day before Easter I received certificates and other delivery notices almost every day again this morning But today I do not know where my package is but on the other hand you did not forget to debit my account on 30.03!!!! My first order with you La proc

An order placed on February 02 and delivered on March 29 could do better.

On the Internet page it is marked sold by 24 and the price is not indicated per unit. Watch out for the trap

Estoi un poco decepcionado... Mi pedido me llego tarde... casi dos semanas y encima tuve que pagar 19 Francos suizos para recoger el paquete . Yo ya habia pagado 17 Euros para el envio... la verdad es que no lo entiendo.Por favor ahorraros el envio del poster por que es horrible. Un atento y decepcionado saludo German Antona

I have not received the items corresponding to my order. I received 2 caps instead of the model glue.

I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem

I am very disappointed with the responsiveness of the parcel delivery service. A parcel was supposed to arrive within 4 days, but I've been waiting 14 days to receive it. I was able to contact customer service by phone, but the person I spoke to just told me that the parcel was blocked by mondial relay, without offering any solution or even contacting me since. I'm still grateful for the wide choice offered by the site, but this big problem has changed my mind.

DELAY BETWEEN ORDER AND DELIVERY TOO LONG

Very satisfied.

Delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them

Items came well packed arrived in a reasonable time from the EU price was great

Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.

PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

The update set was delivered in a package that was too small. The goods arrived severely bent. Otherwise the delivery times were not as stated I had to wait a week longer. The phone number I called seemed to be a call center, the lady hardly spoke or understood German.

Good processing Quality also ok. But the gears are not available individually. I only needed one but had to buy 4. The delivery time is really too long. The whole thing took 2 weeks.

Following the loss of a parcel from the post office, 1001 maquettes undertook to replace the order within a timeframe that was a little long for my taste, as was the processing of the order, which was also a little long, taking 8 to 10 days despite the availability of items + the shipping time, which is a shame for items that are available. Apparently it's not the first time that parcels don't arrive at their destination. isn't it better, with the deplorable and catastrophic service and the repeated thefts from the post office, to ask for a delivery against signature on receipt? or better to change the method of shipment. the 2nd delivery was made by parcel relay to avoid a 2nd loss or theft from the post office. The cost of the operation, 6.90 for the shipping charges added to the 7.90 (postage) for the 1st shipment for an order of €26 ...., is a bit expensive for a parcel to be delivered 7 weeks after the order has been placed. Management of this crisis acceptable, but delivery times

Delay too long. Expensive site after placing my order (unfortunately) I found the same items 40% cheaper.

Quality paint at a great price.

Easy to order. Good range of products.

Sent back a wrong canopy mask and asked... Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.

Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.

A little too long to receive orders

For a first order I found the time a bit long between the finalization of the order and the shipment of the coli.

Sent back a wrong canopy mask and asked… Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.

Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.

GOOD PROCESSING OF THE ORDER BUT THE PRODUCT ARRIVED LOOSE IN THE BOX AND WITHOUT A LIMITED SERIAL NUMBER THANK YOU FOR YOUR REPLY

Very happy with my purchases for my husband, who is passionate about re-enacting scenes from the 3945 war. The only downside was the delivery time (delivery scheduled between March 9 and 13, delivered on the 17th). But it was worth the wait. I recommend your

Do you "honestly" think that I can be satisfied with having received my order after a week when your commitment was to send it to me within 24 hours, all this without any real explanation and without any commercial gesture to apologize for this failure! It goes without saying that because of this delay and the uncertainty as to whether or not I would receive the product I had ordered (lack of information), I was obliged, since it was a c

More than 2 weeks for delivery...

Delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order