/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello. Even if it's not your fault, the delivery time was really short.
Acheteur Vérifié
purchased on 19/05/2020
Translated review
3
/5
★★★☆☆
Quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
Acheteur Vérifié
purchased on 18/05/2020
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3
/5
★★★☆☆
I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl
Acheteur Vérifié
purchased on 18/05/2020
Translated review
3
/5
★★★☆☆
Quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
Verified Buyer
purchased on 18/05/2020
3
/5
★★★☆☆
Very disappointed with delivery time
Acheteur Vérifié
purchased on 17/05/2020
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3
/5
★★★☆☆
Assembly instructions in English only
Acheteur Vérifié
purchased on 17/05/2020
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3
/5
★★★☆☆
You don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.
Acheteur Vérifié
purchased on 17/05/2020
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2
/5
★★☆☆☆
Took very long But otherwise the service was Totally good !!!
Geverifieerde Koper
purchased on 16/05/2020
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2
/5
★★☆☆☆
This was my first purchases with 1001and completely on line because of COVID-19. I usually like to discuss any questions I may have about the items I wish to purchase with a member of staff but glad to say that everything turned out ok. The range of items was a delight to see from just one supplier. I am now considering my next buying spree with 1001. Thanking all the team for a great effort in delivering my order within one week. Take care in these difficult times.
Verified Buyer
purchased on 15/05/2020
3
/5
★★★☆☆
Excellent communication and easy to order/ship overseas. Very pleased even during this pandemic w/all the restrictions in place my item arrived in a timely manner and in excellent condition! Thank you Definitely recommend!
Verified Buyer
purchased on 13/05/2020
2
/5
★★☆☆☆
I made out express delivery for my... I made out express delivery for my son's birthday. Unfortunately, so far I have not received anything.
Acheteur Vérifié
purchased on 13/05/2020
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2
/5
★★☆☆☆
I am very disappointed. I called several times and sent an email with no response. I wanted to contact them for my parcel which was sent back to the store to ask them for an additional address but it was impossible to get them on the phone.
Acheteur Vérifié
purchased on 13/05/2020
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2
/5
★★☆☆☆
I made out express delivery for my… I made out express delivery for my son's birthday. Unfortunately, so far I have not received anything.
Verified Buyer
purchased on 13/05/2020
3
/5
★★★☆☆
Sending the M706 commando model in a simple bubble envelope meant that the box was crushed and therefore damaged. Fortunately, the model was not damaged.
Acheteur Vérifié
purchased on 12/05/2020
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3
/5
★★★☆☆
This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Verified Buyer
purchased on 09/05/2020
3
/5
★★★☆☆
I am going to give 3 stars for the following reasons: - In mid-April I placed an order on the website they have a great catalog of many models at affordable prices. - All good in regards to payment report invoice etc. Knowing the situation that the world is going through in general for the CoVid19 I was patient and knew that the shipment would take a little longer to arrive and more having selected the Eco option (although they charge you 10€ shipping but good). -Now comes the problem when I asked for shipping information they replied that the item was not in stock with what I was very surprised because it had been 2 weeks and they told me that now it was not in stock (which would violate their own terms of sale where it specifies that if there is no stock of a product they must notify you within 48 hours). -Well, seeing this setback I asked for a refund because if there is no stock the logical thing to do is to cancel the order. I did not receive a reply. - But to my surprise today I receive the shipment (in perfect condition) later than ever. As a conclusion I understand that we are going through a difficult situation for companies and transports but as a customer opinion I think that the communication between buyer and seller should be improved and above all improve the logistics, why do they tell me that it is not in stock and 5 days later I suddenly receive my order? They could have warned me about it and saved me the worry of not knowing if I would receive my product or the money in case of refund. PS: The 1350 scale model ship is very successful and I will be able to enjoy it.
Comprador Verificado
purchased on 09/05/2020
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2
/5
★★☆☆☆
Totally disapointed. 24 .o4 order for some decals. Delivery expected 05.05. After me sending a polite message on May the 5th asking about my delivery time update the answer was quite rude saying I will have a refund. No atempts to solve my order. No excuses. I can see the product on the web page still aviable and aparentlly I can do another order. Never again! I hope they will refund. Dont use this company! The public relation stinks.
Verified Buyer
purchased on 08/05/2020
3
/5
★★★☆☆
Bonjour 3 étoiles pour signaler quelques disfonctionnements. quelques erreurs de numérotation sur la notice. 2 paint pots out of 6 arrived unusable (se
Acheteur Vérifié
purchased on 07/05/2020
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3
/5
★★★☆☆
My order was placed on March 25 and arrived today, May 4. Among other things, I had ordered an avro lancaster model and the pack with the 8 paints. None of the paints match the model. I'm still giving it three stars, as the site is generally very well rated and I'm aware of the difficulties associated with containment, but from a personal point of view I'm very disappointed.
Acheteur Vérifié
purchased on 04/05/2020
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2
/5
★★☆☆☆
I have not received it yet. It was scheduled for delivery on April 27-28. I understand that given the circumstances the delivery is delayed but I have sent an email asking about the status of the order and I have not received any response with any information.
Comprador Verificado
purchased on 01/05/2020
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3
/5
★★★☆☆
It's been April 1 and I still haven't received anything.
Acheteur Vérifié
purchased on 29/04/2020
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2
/5
★★☆☆☆
Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled should be on it's way soon. Since then not a single word of communication no updates nothing. Already two weeks late all I got was a mail giving me a �5- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Verified Buyer
purchased on 28/04/2020
2
/5
★★☆☆☆
Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Acheteur Vérifié
purchased on 28/04/2020
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2
/5
★★☆☆☆
Hello, confined people. O_An inconvenience for the customer is the change ..O_and by the way: my delivery address is rue de Vergnies in Ixelles and not chaussée de Bruxelles in Forest-(Belgium)..O_My mailbox is Hot and not Gl..O_The tracking""my account"" does not work ..O_Your ""Contact"" (in English..???).)something incredible does not recognize my mailbox Out(Hot) ..Until recently the packages arrived via Colisimo(more recently Mondial-Relay)and my invoices did not reach 150.eur ..O_For the last invoice it is all the more frustrating that you do not have half of my dem""not available currently""!!!.. I hope an answer from you.
Acheteur Vérifié
purchased on 28/04/2020
Translated review
2
/5
★★☆☆☆
Late delivery / no communication Placed my order about a month ago. Immediately received a mail saying order came through and they're working on it. Few days later another mail telling me package is being handled, should be on it's way soon. Since then not a single word of communication, no updates, nothing. Already two weeks late, all I got was a mail giving me a €5,- discount on the next order. How about finishing my current order first? Then we'll see if your ""services"" are required again.
Verified Buyer
purchased on 28/04/2020
2
/5
★★☆☆☆
Shipping leaves something to be desired even if you pay 15 euro for fast shipping (2 to 3 days) the order still hasn't arrived and that makes 10
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
Out of 12 pots ordered, 2 do not conform. I ordered a steel red and received a steel red pot with dark grey inside. The delivery time was very long, but in a complicated health period, no blame can be laid. Decu on the other hand of these errors for which I'll have to make a new order.
Acheteur Vérifié
purchased on 26/04/2020
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2
/5
★★☆☆☆
Order made on 40420. No news until 2304 today on 2404 they replied that the products I ordered are no longer available. I asked for a refund. It's not serial
Acheteur Vérifié
purchased on 24/04/2020
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3
/5
★★★☆☆
I ordered a TRX4 CHASSIS KIT on 23032020 with mode in 3 payments. The package is supposed to have been shipped on 11042020. To date? A (bleep). Sent several emails with always the same answer: ""will arrive shortly!"" I'll tell you what will arrive shortly na nice complaint complete with compensation!!! But for what (bleep) reason do you give availability if you do not have the goods in stock? Poiho paid an extra fee for shipping with tracking but the site (courier used by you) does not show me the location of the package having as message : the package will be delivered there shortly!!! Can you explain to me then why it is showing as SHIPPED? I give you maximum next week as time then starts the communication by legal way!!!!! PS: I can't give more than 3 stars sorry! The central problem was first securing the sale and then calmly sending the kit once they had it in stock! Unprofessional..... I recommend you to change supplier and courier.
Acquirente Verificato
purchased on 22/04/2020
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2
/5
★★☆☆☆
Still not received my order announced for 09 or 10 april 2020 N° 292
Acheteur Vérifié
purchased on 22/04/2020
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