/5
★★★★☆
based on 37035 reviews published
★★★★☆
based on 37035 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
As of today I have not received my order nor the refund of the amount paid nor any explanation about what happened despite having asked for it. A pity because until now I have never had any problem with any of my orders. I hope this is of some use. Sincerely Bernat Quetglas E
Comprador Verificado
purchased on 12/08/2019
Translated review
1
/5
★☆☆☆☆
Get for the second time a reminder where in is asked to review you well here you get m then Very bad Wait for 6 weeks on an order which was said next working day in house On the site is the order still pending So still have nothing
Geverifieerde Koper
purchased on 11/08/2019
Translated review
1
/5
★☆☆☆☆
I received the wrong item. Due to the lack of a return slip, it was only possible to return the item after I had to prove that it was wrong. --- QUOTE: ""Please find enclosed a return label for the boat you received. To answer your questions this is the after sales service procedure. This allows us to avoid some scams. Yours sincerely, Customer Service"" QUOTE End --- Here the customer is seen as a potential fraudster! I then returned the wrong item. The parcel company has confirmed delivery! But 1001 Modellbau cannot find the return shipment! So no money back. Great! I wonder who is the fraudster here! If you want to save yourself a lot of trouble and frustration, it's better not to order here!!!!! And don't be fooled by the German presentation. This is a French company. That doesn't make a subsequent legal dispute any easier!
Verifizierter Käufer
purchased on 10/08/2019
Translated review
1
/5
★☆☆☆☆
I ordered for 110€..never received my parcel. Thank you post office? Thank you 1001maquettes? In any case I don't
Acheteur Vérifié
purchased on 09/08/2019
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1
/5
★☆☆☆☆
Price-performance ratio is out of proportion
Verifizierter Käufer
purchased on 08/08/2019
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1
/5
★☆☆☆☆
I reserve my very bad opinion since I am not allowed to express myself in the terms I wanted to express.
Comprador Verificado
purchased on 05/08/2019
Translated review
1
/5
★☆☆☆☆
Delivery problem: 20 days after order and payment! Item returned to 1001 maquette without having passed through my home. No commercial action to solve the problem as soon as possible: 1001 maquette kindly waits for the article to come back to them before sending it back to me via another delivery source. In the meantime, days go by and I still haven't received anything (even though it's been paid for, I remind you). It would have been enough to send me another item identical to the first one and solve the problem on their side with the first delivery company, but I guess 1001 maquette doesn't care about satisfying the best (and therefore also the fastest) s
Acheteur Vérifié
purchased on 01/08/2019
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1
/5
★☆☆☆☆
3 weeks ago I placed an order. 10 days ago the package was retained at the post office for incomplete address and they do not know how to give me a solution.
Comprador Verificado
purchased on 01/08/2019
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1
/5
★☆☆☆☆
Sending photo-cuts and a bottle in a simple bubble bag, you can imagine what happens next. Plus a Colissimo shipment that took the wrong route. Summary: - order on 14072019 - parcel sent on 18072019 - parcel picked up on 19072019 - in my letterbox on 23072019 - photo-cutting in poor condition - no compensation. 2 orders to date from 1001 Maquettes 2 déc
Acheteur Vérifié
purchased on 29/07/2019
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1
/5
★☆☆☆☆
My disastrous experience began on July 3, 2019 almost a month ago from this review. I placed a 70€ order with the free shipping offered for purchases over xx € on the website. After having exceeded the deadline that was given in the tracking of the order I contacted them and they told me that if after three weeks I had not received it I should contact them again. According to what they told me on the web they warned me that this could be the maximum shipping time (I didn't see any warning at the time but I don't rule out that this is the case). After three weeks I contacted them again and they said they would investigate the problem. That was the last I heard from them. I have been trying for 5 days to get an explanation from them but they do not answer my emails. I guess now I will have to file a complaint with the consumer office. I strongly advise against buying from this store. UPDATE 190819: after acknowledging to me last August 7 that the carrier pediel I ask them to refund the amount paid. They answer me that until the carrier does not return the package they can not return the money (I do not know how they are going to return it if it is lost). A month and a half after the order I still haven't seen the package or my money. UPDATE 070919: and it's been more than two months and I still haven't heard anything. I have already filed a complaint with the European consumer office.
Comprador Verificado
purchased on 29/07/2019
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1
/5
★☆☆☆☆
Excellent selection and price great service what more do you want. Spot on.
Verified Buyer
purchased on 28/07/2019
1
/5
★☆☆☆☆
A delivery that didn't take place on the day indicated, despite several announcements confirming delivery by Saturday at the latest.
Acheteur Vérifié
purchased on 27/07/2019
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1
/5
★☆☆☆☆
Very disappointing Delivery times too long And in the end I receive a box in with half a manual in English or Japanese The other half non-existent Then a plane where parts are missing And the Pompon when we call they answer @faites an email that we transmit to our supplier " I do not know if they have transmitted but after 1 week no response In short they sell items they do not have and worse they do not know and do not know how to advise A
Acheteur Vérifié
purchased on 26/07/2019
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1
/5
★☆☆☆☆
On several occasions we have requested information and it is provided late and incompletely.
Comprador Verificado
purchased on 25/07/2019
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1
/5
★☆☆☆☆
No problems good service. Good English.
Verified Buyer
purchased on 24/07/2019
1
/5
★☆☆☆☆
Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
Acheteur Vérifié
purchased on 23/07/2019
Translated review
1
/5
★☆☆☆☆
Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
Awful phone system. Extremely slow delivery 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
I will never order from you again.68 e was stolen from my wallet.
Acheteur Vérifié
purchased on 22/07/2019
Translated review
1
/5
★☆☆☆☆
I sent an item worth 21509 plus shipping costs back to the DHL proof of posting and to the return address I was given. Sent back on 27.05.2019. Today is July 21 and I have not received my money back. Never again. Corrupt actions abroad poor communication at the expense of the customer!!! Over 200 euros is a lot of money I have to work for!
Verifizierter Käufer
purchased on 21/07/2019
Translated review
1
/5
★☆☆☆☆
Two times in a row Two times in a row, they sent the wrong item
Verified Buyer
purchased on 17/07/2019
Answer from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
1
/5
★☆☆☆☆
Two times in a row Two times in a row, they sent the wrong item
Acheteur Vérifié
purchased on 17/07/2019
Translated review
Answer from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
1
/5
★☆☆☆☆
Two times in a row they sent the wrong item
Verified Buyer
purchased on 17/07/2019
1
/5
★☆☆☆☆
Hi I recently made a purchase of a Titanic model to give as a gift to my son I was really disappointed to the point that I threw the box in the garage and am looking on the net for more item. hello
Acquirente Verificato
purchased on 16/07/2019
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1
/5
★☆☆☆☆
Very bad experience on May 1st I ordered a model that never arrived nobody contacted me and nobody solved anything. Today July 13 I still have not received the refund. Always after them. I am very disappointed
Comprador Verificado
purchased on 15/07/2019
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1
/5
★☆☆☆☆
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Verified Buyer
purchased on 15/07/2019
Answer from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
1
/5
★☆☆☆☆
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Acheteur Vérifié
purchased on 15/07/2019
Translated review
Answer from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
1
/5
★☆☆☆☆
The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Verified Buyer
purchased on 13/07/2019
Answer from 1001hobbies
Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards
1
/5
★☆☆☆☆
The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Acheteur Vérifié
purchased on 13/07/2019
Translated review
Answer from 1001hobbies
Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards