/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I edit the review because I received the modelsima I feel that waiting a good monthafter placing an order with a not inconsiderable amount of money is an excessive time even in the days of coronavirus. Overall not very satisfied. Good luck
Acquirente Verificato
purchased on 21/04/2020
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2
/5
★★☆☆☆
The order took about twenty days to arrive. Okay, it was covid19's fault. But they don't reply to the emails we send them, even though their answering machine promises very quick replies. I sent them an e-mail to complain about a bag of parts missing from the Concorde model box. No more response than when I asked about the status of the order. To collect the price of the order, on the other hand.
Acheteur Vérifié
purchased on 21/04/2020
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3
/5
★★★☆☆
It's now been 16 days since I placed an order for Colissimo delivery 10 days since the parcel was supposedly dispatched but on the post office website my parcel has still not been entrusted Dessus for a first order.... I'm waiting to see in.
Acheteur Vérifié
purchased on 21/04/2020
Translated review
2
/5
★★☆☆☆
Couldn't track my order on the website or get in contact to find out what was happening, went onto Facebook and saw lots of people hadn't received their goods and got worried, almost 2 weeks before I received my goods so very expensive delivery charges in my opinion.
Verified Buyer
purchased on 19/04/2020
3
/5
★★★☆☆
In spite of the problems of sending parcels I have received them all (2 small items of paint) in view of the many people who also have problems try other sites and do not buy on this site. Update 23042020: Parcel received, nothing to say about postal delivery. Update 22042020: I FINALLY have the tracking of the post it is on the way. I add a star for that. Update 21042020: I had @lisalaposte on twitter the post office does not have the package in its system. the support answers me today. Support (1001maquettes) Apr 21, 19:04 CEST Hello Don't worry, your order has been shipped. However, due to a reduced number of staff and a heavier workload, Colissimo only processes parcels 3 days a week. Your parcel may not have been scanned when it was received by Colissimo. It will be traceable again at the next delivery stage. Please be assured that the entire 1001hobbies team is mobilized to deliver your order as quickly as possible. Our hearts go out to you! Sincerely The 1001hobbies team In short, I'm still waiting. Order placed on 13042020 on 2 items of tamiya paint order prepared during the day on 13042020 package shipped via colissimo on 15042020 I receive this email to give my opinion the package v""Your Colissimo will soon be entrusted to us! It is being prepared by your exp"" at 19042020 I don't have my parcel yet.
Acheteur Vérifié
purchased on 19/04/2020
Translated review
2
/5
★★☆☆☆
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
Acheteur Vérifié
purchased on 19/04/2020
Translated review
2
/5
★★☆☆☆
Since April 7 order still pending no response billed and debited obviously Thank you for taking care of it is the least you can do
Acheteur Vérifié
purchased on 19/04/2020
Translated review
3
/5
★★★☆☆
Delivery times very lo
Acheteur Vérifié
purchased on 19/04/2020
Translated review
3
/5
★★★☆☆
Extremely disappointed I made two orders for about 300euros. The orders were both scheduled between the 14th and the 15th. Today is the 20th and still
Acheteur Vérifié
purchased on 19/04/2020
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3
/5
★★★☆☆
Customer service was not responsive and did not follow the instructions given at the time of c
Acheteur Vérifié
purchased on 18/04/2020
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3
/5
★★★☆☆
It took a little while to ship...but with this situation it is normal.
Comprador Verificado
purchased on 18/04/2020
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3
/5
★★★☆☆
A little disappointed with this model of châteautroprice for what it is
Acheteur Vérifié
purchased on 18/04/2020
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2
/5
★★☆☆☆
I still haven't heard from my parcel ordered on 04042020 and which should have been dispatched by 07 at the latest. The post office says that the parcel has not yet been delivered by the seller, and the seller says that it's in the hands of the post office, so I don't know whether my parcel has been lost or not. I understand that the COVID-19 crisis poses a few difficulties, but such a situation is unacceptable: if your company is unable to provide the service requested, you need to be transparent with your customers! It doesn't matter if I'd been told it would take more than three weeks if you'd at least jo
Acheteur Vérifié
purchased on 17/04/2020
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2
/5
★★☆☆☆
The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable
Acheteur Vérifié
purchased on 17/04/2020
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2
/5
★★☆☆☆
The only valid reviews are those that are satisfied !!!! And those who are dissatisfied (many!!) are not validated and do not appear? My order of 500 euros has been debited, no news of progress on my order placed on April 7th! This is an outrage. To cash the money all goes well for news of his order where it is she is indispo? No news, it's a disgrace!!!! And their number is unavailable
Acheteur Vérifié
purchased on 17/04/2020
Translated review
3
/5
★★★☆☆
Top of glue bottle was not secured half of the contents where lost in transit.
Verified Buyer
purchased on 17/04/2020
3
/5
★★★☆☆
One of the things I ordered does not correspond to the picture on the page: 49606 it was soldiers with mortars and mortar shells and in this box there is nothing like it.
Comprador Verificado
purchased on 17/04/2020
Translated review
2
/5
★★☆☆☆
Not great, communication is poor and the phone number doesn't work! Sent a email asking where my model was as the delivery was taking forever. Response was slow, they eventually got back to me with a brief message that was not massively helpful. They have to ship items from their warehouse in Normandy which they don't show on the website very clearly.
Verified Buyer
purchased on 16/04/2020
2
/5
★★☆☆☆
Good afternoon I have been waiting for the order for almost 1 month. I would appreciate some kind of communication or a REAL delivery time. Thank you
Comprador Verificado
purchased on 16/04/2020
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2
/5
★★☆☆☆
About the shipment it said by April 4-5 instead it arrived after Easter 10 days later than the day indicated. Regarding the products I didn't expect them to be light paper because they looked like cardboard and then they are all to be cut while so many others are already shaped. The model pieces do not cohere well and I respected the measurements given by the dashes and lines. The cost is excessive compared to the quality of the product because in fact it is 25 printed sheets and you don't know how it can cost as much as 29 euros. There are many other far more detailed cardboard models at a lower cost. That said, I have fun doing it anyway so a sufficiency I give it. But I will get more models from other brands and then I will make the price-quality comparison.
Acquirente Verificato
purchased on 16/04/2020
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3
/5
★★★☆☆
I'M LOOKING FOR MY PARCEL? THANK YOU
Acheteur Vérifié
purchased on 15/04/2020
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2
/5
★★☆☆☆
One week I am now waiting for my parcel no news from you or the post office no mail since last Friday I hope for a little more communication
Acheteur Vérifié
purchased on 15/04/2020
Translated review
2
/5
★★☆☆☆
Quite disappointed. Order placed on March 28, order being processed since April 08 and still nothing received... Even though all the items in the order were available... No information, nothing. I know times are hard, but still...
Acheteur Vérifié
purchased on 15/04/2020
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2
/5
★★☆☆☆
Website (in my opinion) not clear
Geverifieerde Koper
purchased on 14/04/2020
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3
/5
★★★☆☆
Disappointed as parts took ages to arrive because one part was missing. Finished my model using alternative paints before my order arrived.
Verified Buyer
purchased on 14/04/2020
3
/5
★★★☆☆
In spite of the confinement the delay is very long especially when you announce parcel dispatched and at the end of one week colissimo announces parcel always to you and I wanted on my order to take product in stock and there at the end of some week you announced to me out-of-stock of a good part of order not of problem you had just sent a message there is little to say to me of the delay.I went back to a competitor for my paints and models cocktail distribution 2 the no problem fast shipments for me I know its hard already started to make updates in your stock and given the 2 purchases large enough for me a small commercial gesture from you would have pleased me for the wait fortunately that you are not the only ones on the market apart from that nothing to complain about your catalog despite these small problem I think continue to pass to you I hope to have an answer from you good evening to all the team and I hope to see you soon!
Acheteur Vérifié
purchased on 13/04/2020
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3
/5
★★★☆☆
I have not yet received a parcel that was scheduled for 2-day delivery. The parcel was picked up 1 week after the order was placed. No worries in view of the events but just communicate what is done.
Acheteur Vérifié
purchased on 13/04/2020
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2
/5
★★☆☆☆
Order placed 1 week ago but no news since. I've written 2 emails with no reply... So I placed an order with another service provider and I will send this one back. Domm
Acheteur Vérifié
purchased on 12/04/2020
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3
/5
★★★☆☆
I know it's not your problem but it's been shipped since April 3rd and it's the 13th and I haven't received the package...I guess this situation slows down the shipping.
Comprador Verificado
purchased on 12/04/2020
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2
/5
★★☆☆☆
I haven't received the parcel yet!
Acheteur Vérifié
purchased on 11/04/2020
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