/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Verified Buyer
purchased on 13/07/2019
1
/5
★☆☆☆☆
The parcel was not delivered as announced. it is paid for and lost in limbo...1001 MAQUETTES must do much better.
Acheteur Vérifié
purchased on 12/07/2019
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1
/5
★☆☆☆☆
Good evening My previous reply to your satisfaction survey not having been followed up by you, I am contacting you again and repeat: I am very dissatisfied with the""Space Shuttle"" which was received with a broken fin that seems to have already been used and whose assembly was difficult due to imprecise adjustments. In short: very low end. I would prefer to have this item returned with a refund or credit note. I would like to add that I have already ordered many excellent quality models of spacecraft, either assembled or to be assembled, from your site, and that this incident (which will certainly be well resolved) in no way detracts from my confidence in you. Thank you very much for an arrangement and very cord
Acheteur Vérifié
purchased on 11/07/2019
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1
/5
★☆☆☆☆
Order placed on June 9th a month ago, they have sent me two messages saying that one of the products had to arrive from their supplier, so far nothing at all. I sent a message through their website asking them to cancel the missing product and send the one they did have.....pues nothing from
Comprador Verificado
purchased on 08/07/2019
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1
/5
★☆☆☆☆
Good selection of products good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!
Verified Buyer
purchased on 08/07/2019
1
/5
★☆☆☆☆
As much as I had nothing to say about my first order, for my second order I received a faulty product that I reported over a week ago... and still no response from the after-sales service. Update from 18072019 : I'm lowering the rating by one star because I followed their instructions given in response to this message and 10 days later... still nothing. Update from 03082019: More than 5 weeks after my complaint I no longer expect anything from you. Maybe I'll go back to the competition for my next orders. UPDATE from 05082019: And have you checked that my messages aren't going to spam? UPDATE from 15082019 : I tried from another e-mail address on August 8. Since I've had no reply from you, I assume that you're the one who's been trying to contact me.
Acheteur Vérifié
purchased on 06/07/2019
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1
/5
★☆☆☆☆
Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.
Verified Buyer
purchased on 06/07/2019
1
/5
★☆☆☆☆
Discounts displayed in red on the product photo, a bogus tax on the invoice added to the price and delivery, and roll on, little speedsters!
Acheteur Vérifié
purchased on 05/07/2019
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1
/5
★☆☆☆☆
Total disappointment! I ordered an airline bag that I knew well because I already owned a similar bag that had outlived its usefulness. So I ordered a new one here because I couldn't find it anywhere else... But disappointment when I received the product ... it does not correspond at all to the product ordered ... I ordered a small shoulder bag similar in every way to the one I already have, based on the photos and description. Instead I received a travel bag the size of a cabin suitcase with a handle and not a shoulder strap. For""non-contractual photo"" is not indicated anywhere... so I don't have a bag to take on my flight in 4 days I'll have to settle for something else and pay an unexpected sum for it! I'd like to be able to get in touch with the site to resolve the situation as soon as possible. You seemed to be a serious site, so please live up to your image. cord
Acheteur Vérifié
purchased on 03/07/2019
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1
/5
★☆☆☆☆
I'm still waiting Et Toukou
Acheteur Vérifié
purchased on 02/07/2019
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1
/5
★☆☆☆☆
Sadly I am currently disappointed. I have paid and received the wrong products that were destined for another customer. I sent an email in both English and French with the details of the described above to which I have had no response. Please reply to my email and send me the correct products!
Acheteur Vérifié
purchased on 02/07/2019
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1
/5
★☆☆☆☆
Not received the model how and when will you regularize this Thank you Cordialeme
Acheteur Vérifié
purchased on 01/07/2019
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1
/5
★☆☆☆☆
I canceled the order an hour later but had already paid. I was promised by e-mail that the money would be transferred back after receipt. Instead, goods arrived from France which I had to return at my own expense.
Verifizierter Käufer
purchased on 01/07/2019
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1
/5
★☆☆☆☆
Delivery problem and return very lo
Acheteur Vérifié
purchased on 29/06/2019
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1
/5
★☆☆☆☆
Epedier five days late due to an advertising catalog that was not in stock
Acheteur Vérifié
purchased on 28/06/2019
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1
/5
★☆☆☆☆
Without any preconceived ideas, I ordered 4 tubes of glue for a little over 40 euros and had them delivered ======================= after 4 weeks with a bunch of reminders !!!!!!!!!!!!!!!!!!! no need to add any more comments.
Acheteur Vérifié
purchased on 28/06/2019
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1
/5
★☆☆☆☆
Hello I ordered 3 sheets of decals on 11062019 on the history of my order is my colissimo dated at 11062019 with items checked 'COMPLETE' June 13 seeing that my order is not sent I contact you by phone and the surprise I am told that the products ordered were not in stock on 11062019 although they were in stock on the date of my order!!! I should in principle receive it from 21062019 I find the delay very long for an order of 3 plates of decals! I'm part of a model club and I'm the first to order from your site. What's more, I tried to leave a review on your site after several unsuccessful attempts. I contacted your store again to report the problem, and one of your advisers couldn't understand why it wasn't working. I tried again several times but to no avail, but your lead time for an order of 3 miserable decal sheets is too long! From now on I'll refer to other order sites, sorry. Cordia
Acheteur Vérifié
purchased on 22/06/2019
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1
/5
★☆☆☆☆
To date I still have not received my order or notice of its delivery I therefore find it premature to give an opinion on your company.
Acheteur Vérifié
purchased on 19/06/2019
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1
/5
★☆☆☆☆
Delays worthy of the middle ages. The products are advertised as being in stock....but ordered on May 31st and as of June 13th...still not delivered.
Acheteur Vérifié
purchased on 12/06/2019
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1
/5
★☆☆☆☆
The question was whether it was enough as I needed it relatively quickly but that's not really the point any more... no confirmation of receipt...on request my parcel was made ready for dispatch before my order according to the time stated in the mail...I refused to accept the parcel on 15.5. and until today nothing has arrived at your address???? I also ship to Thailand USA these parcels are faster to the recipient ?? Delivery from China 7 DAYS As I said to everyone FINGER away...... I will probably never see my money again!
Verifizierter Käufer
purchased on 12/06/2019
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1
/5
★☆☆☆☆
Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!
Verified Buyer
purchased on 11/06/2019
1
/5
★☆☆☆☆
Does not respect the deadlines when we contact them answer = we have just ordered the products you have just bought !!!!!! no excuse no information to reassure you""" nothing I will not order again.............................. ha yes to date I still have not received anything !!!!! date commande 29 m
Acheteur Vérifié
purchased on 09/06/2019
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1
/5
★☆☆☆☆
Delivery times abit slow but otherwise excellent
Verified Buyer
purchased on 09/06/2019
1
/5
★☆☆☆☆
If there were minus stars, this would be the case here. First of all, the site is misleading and totally overpriced. Order placed on 3.5. only arrived on the 15th. Paid with Sofortüberweisung of course. Since I needed the model relatively quickly, I ordered it several days later at a much lower price elsewhere (ordered on the 1st day, arrived the next). I then wrote an email to the German email address and received a reply from a French address. On 15.5 I refused to accept the parcel. Strangely enough, the return has apparently not yet arrived at Modellbau as of 8.6. Constant emails about refunds which are not made as the kit has NOT been returned??? Packages from China Thailand USA were faster.....hmmmm Probably I will not get my money as it looks very unfortunate. FINGER WEG I have never written a review but from 1001 Modellbau I can only ADVISE everyone!!!!!!
Verifizierter Käufer
purchased on 08/06/2019
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1
/5
★☆☆☆☆
Still not received
Acheteur Vérifié
purchased on 04/06/2019
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1
/5
★☆☆☆☆
Still haven't got the planes yet. !! 3 weeks for delivery.......
Verifizierter Käufer
purchased on 30/05/2019
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1
/5
★☆☆☆☆
Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.
Verified Buyer
purchased on 30/05/2019
1
/5
★☆☆☆☆
20 days have passed and my order has not arrived !!! Tracking does not work either! Never again !!!!!
Verifizierter Käufer
purchased on 22/05/2019
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1
/5
★☆☆☆☆
Disastrous plastic quality! Unacceptable for a model of this price. Given that you're already very expensive compared to others, I don't think I'll be continuing with you. My previous order was given 5 working days and was delivered in over a month... Look for the mistake! Especially since 1001 maquettes doesn't wait more than a month to collect the order! Logically, the order should only be cashed when the order is sent.... others do it! An angry customer... jerk
Acheteur Vérifié
purchased on 20/05/2019
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1
/5
★☆☆☆☆
Very bad management and attention. I am still waiting for them to give me the procedure for a return on top of that it arrived broken. I would never buy anything here again in my life. Everything slow and they ignore any problem they have caused. Nefarious. Edit: I receive response here but not by mail as I have been claiming for two weeks to request the return of the product. V
Comprador Verificado
purchased on 19/05/2019
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