/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Problems with the paint After buying a model, I bought a pack that didn't correspond to the model and was recommended by 10001 maquettes. So, with the correspondence table, I bought the right colors from Humbrol, but they're not Acrylics. Why doesn't 10001 maquette make packs according to the models or why can't we find heller Revel Humbrol paint kits?
Acheteur Vérifié
purchased on 15/02/2020
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3
/5
★★★☆☆
Too slow ......
Acheteur Vérifié
purchased on 13/02/2020
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2
/5
★★☆☆☆
3 orders 3 tests... Systematic stock errors with products that are supposed to be available and in the end have to be ordered. A designation error on the site and long delivery times....very long...(3-4 weeks...). Certainly some choice in the window... Reasonable shipping costs... But I'll be looking elsewhere for my next orders.
Acheteur Vérifié
purchased on 11/02/2020
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3
/5
★★★☆☆
Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.
Verified Buyer
purchased on 10/02/2020
3
/5
★★★☆☆
Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.
Acheteur Vérifié
purchased on 10/02/2020
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3
/5
★★★☆☆
The model I got looked like a normal sized kit on the website but the actual product (which was $50 including shipping) was barely bigger than my hand.
Verified Buyer
purchased on 08/02/2020
3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 08/02/2020
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2
/5
★★☆☆☆
Bad information and arbitrary phone reception when I expressed my desire to return the product.
Acheteur Vérifié
purchased on 07/02/2020
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3
/5
★★★☆☆
My original order was apparently lost in transit by Colissimo. It wasn't 1001 Hobbies' fault, of course, but it took over 2 weeks and several emails before a replacement was sent to me.
Acheteur Vérifié
purchased on 04/02/2020
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2
/5
★★☆☆☆
My order was supposed to be dispatched in 2 to 4 days (yes, I did read the delivery times when I placed the order...despite the question marks...). We are now at 20 days and the order is being prepared. In the end, it won't be for my son's 12th birthday, but for his 13th 🙂 with the added bonus of a poster that should make up for the disappointment. Will the order ever arrive?...Ã
Acheteur Vérifié
purchased on 03/02/2020
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2
/5
★★☆☆☆
Out of 2 cans of hobbinox paint ordered, one was empty of gas.
Acheteur Vérifié
purchased on 03/02/2020
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2
/5
★★☆☆☆
Delivery error. The item I wanted was not available. I was reimbursed but had to insist for an explanation. I didn't get any clear information on the use of the other product I received and was told to keep (a spray but for what exactly).
Acheteur Vérifié
purchased on 03/02/2020
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3
/5
★★★☆☆
Bonjourje vous avez mis une note moyenne suite à un problème de teinte qui n'est peu peut-être pas votre faute.en effet j'avais commandé entre autres un noir mate de la marque humbrol bien estempillé matt33 sur le pot.mais c'était en fait un noir brillant.cordial
Acheteur Vérifié
purchased on 03/02/2020
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2
/5
★★☆☆☆
Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.
Verified Buyer
purchased on 01/02/2020
2
/5
★★☆☆☆
Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!
Acheteur Vérifié
purchased on 30/01/2020
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2
/5
★★☆☆☆
Order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long
Acheteur Vérifié
purchased on 30/01/2020
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3
/5
★★★☆☆
To improve the waiting time for L arrival of orders for the rest ok.
Acquirente Verificato
purchased on 29/01/2020
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2
/5
★★☆☆☆
Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama
Acheteur Vérifié
purchased on 27/01/2020
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3
/5
★★★☆☆
My products were delivered but poorly packaged breakage and a scale error in a product and waiting for my next order still no news after having it a s
Acheteur Vérifié
purchased on 26/01/2020
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2
/5
★★☆☆☆
Zero satisfaction I found an interpreter to be able to understand what was being ordered but nothing at the end after a long wait the product arrives but it is not what was requested I don't think I will place more orders
Acquirente Verificato
purchased on 24/01/2020
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2
/5
★★☆☆☆
I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Acheteur Vérifié
purchased on 24/01/2020
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Answer from 1001hobbies
Hello, We would advice to check on our US website rather than the French one, you would avoid the taxes. Sincerely,
2
/5
★★☆☆☆
The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better
Acheteur Vérifié
purchased on 24/01/2020
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2
/5
★★☆☆☆
I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Verified Buyer
purchased on 24/01/2020
Answer from 1001hobbies
Hello, We would advice to check on our US website rather than the French one, you would avoid the taxes. Sincerely,
3
/5
★★★☆☆
Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.
Verified Buyer
purchased on 21/01/2020
2
/5
★★☆☆☆
Order and delivery problems
Acheteur Vérifié
purchased on 20/01/2020
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3
/5
★★★☆☆
Very helpful staff 100% model dispatch and postal service. Thank you
Verified Buyer
purchased on 20/01/2020
3
/5
★★★☆☆
Bonjourje regrette beaucoup d'avoir pris la peinture revell chez vous car les petits pots en carré c'est vraiment pas pratique a ouvrir je n'en reprendirai quelle idée de faire des formes comme ça désolé de ce compromis cordial
Acheteur Vérifié
purchased on 18/01/2020
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2
/5
★★☆☆☆
Service rapide et fiable vers le Royaume-Uni
Verified Buyer
purchased on 16/01/2020
3
/5
★★★☆☆
Delivered later than planned
Geverifieerde Koper
purchased on 12/01/2020
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3
/5
★★★☆☆
I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.
Acheteur Vérifié
purchased on 12/01/2020
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