/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Third and last attempt to order. - exorbitant costs for delivery to French overseas departments - not in stock on site without prior notice - announced delivery in two days then not in stock with an unknown lead time. Pity end of collaboration
Acheteur Vérifié
purchased on 18/05/2019
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1
/5
★☆☆☆☆
The item did not fit my needs according to its dimensions as they are very small. They do not accept returns under any circumstances and do not comply with their return policy. Besides poor quality of materials and delays in delivery. I do not recommend buying their products at all.
Comprador Verificado
purchased on 18/05/2019
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1
/5
★☆☆☆☆
Problem on humbrol pot defective paint thick and lumps but not exchangeable because opened.....the pots are unfortunately not transparent and I am not devi
Acheteur Vérifié
purchased on 11/05/2019
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1
/5
★☆☆☆☆
I asked to add an article in my order after payment the answer was negative under the pretext that the package had already been shipped package still not received a
Acheteur Vérifié
purchased on 08/05/2019
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1
/5
★☆☆☆☆
Lack of follow-up for e-mail replies
Acheteur Vérifié
purchased on 03/05/2019
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1
/5
★☆☆☆☆
I have not received them yet.
Comprador Verificado
purchased on 30/04/2019
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1
/5
★☆☆☆☆
No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.
Acheteur Vérifié
purchased on 28/04/2019
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1
/5
★☆☆☆☆
I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.
Comprador Verificado
purchased on 26/04/2019
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1
/5
★☆☆☆☆
Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars
Verified Buyer
purchased on 23/04/2019
Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1
/5
★☆☆☆☆
Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars
Acheteur Vérifié
purchased on 23/04/2019
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Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1
/5
★☆☆☆☆
So far I have not received my order nor have I been informed for several days where it is located. So for the moment and until I get my order I am disappointed.
Comprador Verificado
purchased on 17/04/2019
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1
/5
★☆☆☆☆
I put a star because I can not put less score to make a comment. I have been waiting 1 month for an order I have sent emails and written on instagram without any response. Nefasto
Comprador Verificado
purchased on 12/04/2019
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1
/5
★☆☆☆☆
I have been waiting for a month and they tell me that they can't find my order and that the mistake is mine. They do not give me the option to track my order and the carrier does not contact me. After this month they tell me that I have to pay again! I call the phone with prefix (+34) and they tell me that I am calling Paris. They are real thieves. DO NOT BUY FROM ES
Comprador Verificado
purchased on 09/04/2019
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1
/5
★☆☆☆☆
I BOUGHT SOME CATALOGS AT THE BEGINNING OF MARCH AND TO DATE I HAVE NOT RECEIVED THEM.
Comprador Verificado
purchased on 09/04/2019
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1
/5
★☆☆☆☆
Order placed on 19022019 was shipped on 2602 as there is a product with availability 5-7 days. The 15032019 still has not received the order contact with customer service tell me that sometimes they get lost and do not know where the order is that if in a few days I do not receive it call back. The day 22032019 tired of waiting I ask for a refund and cancellation of the order I am told that it will take a week to be credited the amount. As of today 08042019 I still have not received the amount the following will be a complaint in consumption by
Comprador Verificado
purchased on 08/04/2019
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1
/5
★☆☆☆☆
Chorizo refund me the money for the order I have not yet received 23 euro.
Comprador Verificado
purchased on 06/04/2019
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1
/5
★☆☆☆☆
Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in French when they clearly know I am English.These people are arrogant, ignorant and misleading.
Acheteur Vérifié
purchased on 04/04/2019
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1
/5
★☆☆☆☆
Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.
Verified Buyer
purchased on 04/04/2019
1
/5
★☆☆☆☆
Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.
Verified Buyer
purchased on 03/04/2019
1
/5
★☆☆☆☆
Unfortunately, I am disappointed in the shipping my package was left on the mailbox because it didn't fit the courier didn't even deign to ring the doorbell since I was home and could have picked it up in person. I wonder what would have happened if I had not seen it
Acquirente Verificato
purchased on 28/03/2019
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1
/5
★☆☆☆☆
Still haven't received the articles after 10 days.
Acheteur Vérifié
purchased on 26/03/2019
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1
/5
★☆☆☆☆
Paypal fees are wrongly charged, which is no longer allowed since 2018 and is also punished by Paypal. After I reported this to customer service and that I want my money back, I received an email from the other party that they would take care of it. Since 10 days nothing has happened neither the fee has been refunded nor the goods received. I then wrote to customer service again and again no reply! I have reported the case to PayPal. I cannot recommend this store with the best will in the world and will advise everyone against it!
Verifizierter Käufer
purchased on 25/03/2019
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1
/5
★☆☆☆☆
VERY BAD EXPERIENCE!!!! UNACCEPTABLE TREATMENT! ZERO SERIOUSNESS!!! THEY NEVER GIVE ANY NAME AND TAKE A LONG TIME TO ANSWER OR NOT ANSWER!!!!! I placed an order on DEC 15th and the web gave error in the payment up to two times. I called by phone immediately to confirm the error and see how I could place the order but it went to voicemail and I left a message to which no one answered by phone or e-mail and a few days later without notice the model arrived at home. So I called again to return it since they had not confirmed the shipment at any time and I had to choose another option for the gift. After calls and e-mails in which they confirmed the return without charge, they charged me again the order on my credit card up to three times, reaching a total of almost 400€! Two months later I got the refund but they still refuse to refund the return charges when I was charged for the order.
Comprador Verificado
purchased on 24/03/2019
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1
/5
★☆☆☆☆
Announcement of delivery within 24-48 hours (""if ordered before such and such a time"").... delivery after a month... (because an item was not available... So why not already send what's available????). The worst thing is that the unavailable item was not in the parcel we received, and we don't even have any tracking info for it.
Acheteur Vérifié
purchased on 21/03/2019
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1
/5
★☆☆☆☆
No fast delivery After almost 2 weeks I am still waiting for delivery Order number is on send Wonder how long it will take for a sheet of decals for my messerschmitt
Geverifieerde Koper
purchased on 21/03/2019
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1
/5
★☆☆☆☆
Perfect shipping choice
Acheteur Vérifié
purchased on 13/03/2019
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1
/5
★☆☆☆☆
Not recommended. Bought two puzzles, called 1 month later because they did not take my comment into account. Said that the problem had been solved and that they would send them back to me. Called back 15 days later because still nothing. I'm told there are more. I asked for a refund, but only on 1 product. Very
Acheteur Vérifié
purchased on 06/03/2019
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1
/5
★☆☆☆☆
Totally overpriced model Also arrived late. No refund received after return.
Verifizierter Käufer
purchased on 05/03/2019
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1
/5
★☆☆☆☆
Bonjour Pus avons passe une commande où normalement la peinture et la colle est censé être fournie avec notre colis et rien .... nous avons choisi ce modèle justement car la peinture et la colle été soit disant fourni
Acheteur Vérifié
purchased on 03/03/2019
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1
/5
★☆☆☆☆
I paid an additional 8 euros to the price of the item so that I could receive it within 3 or 4 days. It took more than 10 days to arrive. I complained to 1001 maquetas and they did not refund me the additional money spent. Totally unacceptable. A
Comprador Verificado
purchased on 02/03/2019
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