/5
★★★★☆
based on 37519 reviews published
★★★★☆
based on 37519 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
Awful phone system. Extremely slow delivery 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....
Verified Buyer
purchased on 23/07/2019
1
/5
★☆☆☆☆
I will never order from you again.68 e was stolen from my wallet.
Acheteur Vérifié
purchased on 22/07/2019
Translated review
1
/5
★☆☆☆☆
I sent an item worth 21509 plus shipping costs back to the DHL proof of posting and to the return address I was given. Sent back on 27.05.2019. Today is July 21 and I have not received my money back. Never again. Corrupt actions abroad poor communication at the expense of the customer!!! Over 200 euros is a lot of money I have to work for!
Verifizierter Käufer
purchased on 21/07/2019
Translated review
1
/5
★☆☆☆☆
Two times in a row Two times in a row, they sent the wrong item
Verified Buyer
purchased on 17/07/2019
Answer from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
1
/5
★☆☆☆☆
Two times in a row Two times in a row, they sent the wrong item
Acheteur Vérifié
purchased on 17/07/2019
Translated review
Answer from 1001hobbies
Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards
1
/5
★☆☆☆☆
Two times in a row they sent the wrong item
Verified Buyer
purchased on 17/07/2019
1
/5
★☆☆☆☆
Hi I recently made a purchase of a Titanic model to give as a gift to my son I was really disappointed to the point that I threw the box in the garage and am looking on the net for more item. hello
Acquirente Verificato
purchased on 16/07/2019
Translated review
1
/5
★☆☆☆☆
Very bad experience on May 1st I ordered a model that never arrived nobody contacted me and nobody solved anything. Today July 13 I still have not received the refund. Always after them. I am very disappointed
Comprador Verificado
purchased on 15/07/2019
Translated review
1
/5
★☆☆☆☆
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Verified Buyer
purchased on 15/07/2019
Answer from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
1
/5
★☆☆☆☆
Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.
Acheteur Vérifié
purchased on 15/07/2019
Translated review
Answer from 1001hobbies
Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies
1
/5
★☆☆☆☆
The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Verified Buyer
purchased on 13/07/2019
Answer from 1001hobbies
Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards
1
/5
★☆☆☆☆
The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Acheteur Vérifié
purchased on 13/07/2019
Translated review
Answer from 1001hobbies
Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards
1
/5
★☆☆☆☆
The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.
Verified Buyer
purchased on 13/07/2019
1
/5
★☆☆☆☆
The parcel was not delivered as announced. it is paid for and lost in limbo...1001 MAQUETTES must do much better.
Acheteur Vérifié
purchased on 12/07/2019
Translated review
1
/5
★☆☆☆☆
Good evening My previous reply to your satisfaction survey not having been followed up by you, I am contacting you again and repeat: I am very dissatisfied with the""Space Shuttle"" which was received with a broken fin that seems to have already been used and whose assembly was difficult due to imprecise adjustments. In short: very low end. I would prefer to have this item returned with a refund or credit note. I would like to add that I have already ordered many excellent quality models of spacecraft, either assembled or to be assembled, from your site, and that this incident (which will certainly be well resolved) in no way detracts from my confidence in you. Thank you very much for an arrangement and very cord
Acheteur Vérifié
purchased on 11/07/2019
Translated review
1
/5
★☆☆☆☆
Order placed on June 9th a month ago, they have sent me two messages saying that one of the products had to arrive from their supplier, so far nothing at all. I sent a message through their website asking them to cancel the missing product and send the one they did have.....pues nothing from
Comprador Verificado
purchased on 08/07/2019
Translated review
1
/5
★☆☆☆☆
Good selection of products good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!
Verified Buyer
purchased on 08/07/2019
1
/5
★☆☆☆☆
As much as I had nothing to say about my first order, for my second order I received a faulty product that I reported over a week ago... and still no response from the after-sales service. Update from 18072019 : I'm lowering the rating by one star because I followed their instructions given in response to this message and 10 days later... still nothing. Update from 03082019: More than 5 weeks after my complaint I no longer expect anything from you. Maybe I'll go back to the competition for my next orders. UPDATE from 05082019: And have you checked that my messages aren't going to spam? UPDATE from 15082019 : I tried from another e-mail address on August 8. Since I've had no reply from you, I assume that you're the one who's been trying to contact me.
Acheteur Vérifié
purchased on 06/07/2019
Translated review
1
/5
★☆☆☆☆
Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.
Verified Buyer
purchased on 06/07/2019
1
/5
★☆☆☆☆
Discounts displayed in red on the product photo, a bogus tax on the invoice added to the price and delivery, and roll on, little speedsters!
Acheteur Vérifié
purchased on 05/07/2019
Translated review
1
/5
★☆☆☆☆
Total disappointment! I ordered an airline bag that I knew well because I already owned a similar bag that had outlived its usefulness. So I ordered a new one here because I couldn't find it anywhere else... But disappointment when I received the product ... it does not correspond at all to the product ordered ... I ordered a small shoulder bag similar in every way to the one I already have, based on the photos and description. Instead I received a travel bag the size of a cabin suitcase with a handle and not a shoulder strap. For""non-contractual photo"" is not indicated anywhere... so I don't have a bag to take on my flight in 4 days I'll have to settle for something else and pay an unexpected sum for it! I'd like to be able to get in touch with the site to resolve the situation as soon as possible. You seemed to be a serious site, so please live up to your image. cord
Acheteur Vérifié
purchased on 03/07/2019
Translated review
1
/5
★☆☆☆☆
I'm still waiting Et Toukou
Acheteur Vérifié
purchased on 02/07/2019
Translated review
1
/5
★☆☆☆☆
Sadly I am currently disappointed. I have paid and received the wrong products that were destined for another customer. I sent an email in both English and French with the details of the described above to which I have had no response. Please reply to my email and send me the correct products!
Acheteur Vérifié
purchased on 02/07/2019
Translated review
1
/5
★☆☆☆☆
Not received the model how and when will you regularize this Thank you Cordialeme
Acheteur Vérifié
purchased on 01/07/2019
Translated review
1
/5
★☆☆☆☆
I canceled the order an hour later but had already paid. I was promised by e-mail that the money would be transferred back after receipt. Instead, goods arrived from France which I had to return at my own expense.
Verifizierter Käufer
purchased on 01/07/2019
Translated review
1
/5
★☆☆☆☆
Delivery problem and return very lo
Acheteur Vérifié
purchased on 29/06/2019
Translated review
1
/5
★☆☆☆☆
Epedier five days late due to an advertising catalog that was not in stock
Acheteur Vérifié
purchased on 28/06/2019
Translated review
1
/5
★☆☆☆☆
Without any preconceived ideas, I ordered 4 tubes of glue for a little over 40 euros and had them delivered ======================= after 4 weeks with a bunch of reminders !!!!!!!!!!!!!!!!!!! no need to add any more comments.
Acheteur Vérifié
purchased on 28/06/2019
Translated review