/5
★★★★☆
based on 37275 reviews published
★★★★☆
based on 37275 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!
Verified Buyer
purchased on 11/06/2019
1
/5
★☆☆☆☆
Does not respect the deadlines when we contact them answer = we have just ordered the products you have just bought !!!!!! no excuse no information to reassure you""" nothing I will not order again.............................. ha yes to date I still have not received anything !!!!! date commande 29 m
Acheteur Vérifié
purchased on 09/06/2019
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1
/5
★☆☆☆☆
Delivery times abit slow but otherwise excellent
Verified Buyer
purchased on 09/06/2019
1
/5
★☆☆☆☆
If there were minus stars, this would be the case here. First of all, the site is misleading and totally overpriced. Order placed on 3.5. only arrived on the 15th. Paid with Sofortüberweisung of course. Since I needed the model relatively quickly, I ordered it several days later at a much lower price elsewhere (ordered on the 1st day, arrived the next). I then wrote an email to the German email address and received a reply from a French address. On 15.5 I refused to accept the parcel. Strangely enough, the return has apparently not yet arrived at Modellbau as of 8.6. Constant emails about refunds which are not made as the kit has NOT been returned??? Packages from China Thailand USA were faster.....hmmmm Probably I will not get my money as it looks very unfortunate. FINGER WEG I have never written a review but from 1001 Modellbau I can only ADVISE everyone!!!!!!
Verifizierter Käufer
purchased on 08/06/2019
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1
/5
★☆☆☆☆
Still not received
Acheteur Vérifié
purchased on 04/06/2019
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1
/5
★☆☆☆☆
Still haven't got the planes yet. !! 3 weeks for delivery.......
Verifizierter Käufer
purchased on 30/05/2019
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1
/5
★☆☆☆☆
Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.
Verified Buyer
purchased on 30/05/2019
1
/5
★☆☆☆☆
20 days have passed and my order has not arrived !!! Tracking does not work either! Never again !!!!!
Verifizierter Käufer
purchased on 22/05/2019
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1
/5
★☆☆☆☆
Disastrous plastic quality! Unacceptable for a model of this price. Given that you're already very expensive compared to others, I don't think I'll be continuing with you. My previous order was given 5 working days and was delivered in over a month... Look for the mistake! Especially since 1001 maquettes doesn't wait more than a month to collect the order! Logically, the order should only be cashed when the order is sent.... others do it! An angry customer... jerk
Acheteur Vérifié
purchased on 20/05/2019
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1
/5
★☆☆☆☆
Very bad management and attention. I am still waiting for them to give me the procedure for a return on top of that it arrived broken. I would never buy anything here again in my life. Everything slow and they ignore any problem they have caused. Nefarious. Edit: I receive response here but not by mail as I have been claiming for two weeks to request the return of the product. V
Comprador Verificado
purchased on 19/05/2019
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1
/5
★☆☆☆☆
Third and last attempt to order. - exorbitant costs for delivery to French overseas departments - not in stock on site without prior notice - announced delivery in two days then not in stock with an unknown lead time. Pity end of collaboration
Acheteur Vérifié
purchased on 18/05/2019
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1
/5
★☆☆☆☆
The item did not fit my needs according to its dimensions as they are very small. They do not accept returns under any circumstances and do not comply with their return policy. Besides poor quality of materials and delays in delivery. I do not recommend buying their products at all.
Comprador Verificado
purchased on 18/05/2019
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1
/5
★☆☆☆☆
Problem on humbrol pot defective paint thick and lumps but not exchangeable because opened.....the pots are unfortunately not transparent and I am not devi
Acheteur Vérifié
purchased on 11/05/2019
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1
/5
★☆☆☆☆
I asked to add an article in my order after payment the answer was negative under the pretext that the package had already been shipped package still not received a
Acheteur Vérifié
purchased on 08/05/2019
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1
/5
★☆☆☆☆
Lack of follow-up for e-mail replies
Acheteur Vérifié
purchased on 03/05/2019
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1
/5
★☆☆☆☆
I have not received them yet.
Comprador Verificado
purchased on 30/04/2019
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1
/5
★☆☆☆☆
No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.
Acheteur Vérifié
purchased on 28/04/2019
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1
/5
★☆☆☆☆
I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.
Comprador Verificado
purchased on 26/04/2019
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1
/5
★☆☆☆☆
Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars
Verified Buyer
purchased on 23/04/2019
Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1
/5
★☆☆☆☆
Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars
Acheteur Vérifié
purchased on 23/04/2019
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on [email protected] and send us the photos if you would like. You can also reach us by phone on +1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service
1
/5
★☆☆☆☆
So far I have not received my order nor have I been informed for several days where it is located. So for the moment and until I get my order I am disappointed.
Comprador Verificado
purchased on 17/04/2019
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1
/5
★☆☆☆☆
I put a star because I can not put less score to make a comment. I have been waiting 1 month for an order I have sent emails and written on instagram without any response. Nefasto
Comprador Verificado
purchased on 12/04/2019
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1
/5
★☆☆☆☆
I have been waiting for a month and they tell me that they can't find my order and that the mistake is mine. They do not give me the option to track my order and the carrier does not contact me. After this month they tell me that I have to pay again! I call the phone with prefix (+34) and they tell me that I am calling Paris. They are real thieves. DO NOT BUY FROM ES
Comprador Verificado
purchased on 09/04/2019
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1
/5
★☆☆☆☆
I BOUGHT SOME CATALOGS AT THE BEGINNING OF MARCH AND TO DATE I HAVE NOT RECEIVED THEM.
Comprador Verificado
purchased on 09/04/2019
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1
/5
★☆☆☆☆
Order placed on 19022019 was shipped on 2602 as there is a product with availability 5-7 days. The 15032019 still has not received the order contact with customer service tell me that sometimes they get lost and do not know where the order is that if in a few days I do not receive it call back. The day 22032019 tired of waiting I ask for a refund and cancellation of the order I am told that it will take a week to be credited the amount. As of today 08042019 I still have not received the amount the following will be a complaint in consumption by
Comprador Verificado
purchased on 08/04/2019
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1
/5
★☆☆☆☆
Chorizo refund me the money for the order I have not yet received 23 euro.
Comprador Verificado
purchased on 06/04/2019
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1
/5
★☆☆☆☆
Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in French when they clearly know I am English.These people are arrogant, ignorant and misleading.
Acheteur Vérifié
purchased on 04/04/2019
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1
/5
★☆☆☆☆
Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.
Verified Buyer
purchased on 04/04/2019
1
/5
★☆☆☆☆
Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.
Verified Buyer
purchased on 03/04/2019
1
/5
★☆☆☆☆
Unfortunately, I am disappointed in the shipping my package was left on the mailbox because it didn't fit the courier didn't even deign to ring the doorbell since I was home and could have picked it up in person. I wonder what would have happened if I had not seen it
Acquirente Verificato
purchased on 28/03/2019
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