/5
★★★★☆
based on 36833 reviews published
★★★★☆
based on 36833 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia
Verifizierter Käufer
purchased on 08/01/2020
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2
/5
★★☆☆☆
There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things
Acheteur Vérifié
purchased on 07/01/2020
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3
/5
★★★☆☆
Ordered an item on Dec. 16 today Jan. 7 has still not arrived.
Acquirente Verificato
purchased on 06/01/2020
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2
/5
★★☆☆☆
It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards
Comprador Verificado
purchased on 05/01/2020
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3
/5
★★★☆☆
In my opinion, you should improve the info for non-professional customers who need support in choosing products
Acquirente Verificato
purchased on 04/01/2020
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2
/5
★★☆☆☆
Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.
Acheteur Vérifié
purchased on 04/01/2020
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3
/5
★★★☆☆
I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT
Verified Buyer
purchased on 02/01/2020
2
/5
★★☆☆☆
Delay too long parcel expected december 28 arrived expected d 2
Acheteur Vérifié
purchased on 31/12/2019
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3
/5
★★★☆☆
On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.
Acquirente Verificato
purchased on 30/12/2019
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3
/5
★★★☆☆
Great difficulty in meeting delivery deadlines
Acheteur Vérifié
purchased on 30/12/2019
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2
/5
★★☆☆☆
Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.
Acheteur Vérifié
purchased on 27/12/2019
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Answer from 1001hobbies
Hello, Are you based in the USA ? Unfortunatly we don't have the best contract in term of price to deliver in the USA, we rare baed in France, Sincerely,
2
/5
★★☆☆☆
The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!
Verifizierter Käufer
purchased on 27/12/2019
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2
/5
★★☆☆☆
Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.
Verified Buyer
purchased on 27/12/2019
Answer from 1001hobbies
Hello, Are you based in the USA ? Unfortunatly we don't have the best contract in term of price to deliver in the USA, we rare baed in France, Sincerely,
2
/5
★★☆☆☆
Delay too long and packaging perfectibl
Acheteur Vérifié
purchased on 26/12/2019
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3
/5
★★★☆☆
Fast and good service quality construction box mediocre
Geverifieerde Koper
purchased on 24/12/2019
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2
/5
★★☆☆☆
Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!
Acheteur Vérifié
purchased on 22/12/2019
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3
/5
★★★☆☆
First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you're going to say"" product delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better handle on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products, as the inevitably negative feedback will damage your image. What's the point? Very cordial
Acheteur Vérifié
purchased on 21/12/2019
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3
/5
★★★☆☆
First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you will re"" product in delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better grip on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products: the inevitably negative feedback hurts your image, so what's the point? Very cordial
Acheteur Vérifié
purchased on 21/12/2019
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2
/5
★★☆☆☆
I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later
Acheteur Vérifié
purchased on 20/12/2019
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3
/5
★★★☆☆
Good condition but delivery time very l
Acheteur Vérifié
purchased on 19/12/2019
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2
/5
★★☆☆☆
Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!
Acheteur Vérifié
purchased on 18/12/2019
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2
/5
★★☆☆☆
Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!
Verified Buyer
purchased on 18/12/2019
2
/5
★★☆☆☆
Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.
Verified Buyer
purchased on 18/12/2019
3
/5
★★★☆☆
I did not receive the promised poster because of the wait.
Acheteur Vérifié
purchased on 17/12/2019
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3
/5
★★★☆☆
Slightly long delivery times
Acheteur Vérifié
purchased on 16/12/2019
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3
/5
★★★☆☆
In one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.
Acheteur Vérifié
purchased on 14/12/2019
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2
/5
★★☆☆☆
Error in order the expenses of return are with our load dommag
Acheteur Vérifié
purchased on 13/12/2019
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2
/5
★★☆☆☆
The packaging was substandard
Geverifieerde Koper
purchased on 12/12/2019
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3
/5
★★★☆☆
Good quality product, price way above market... Delivery dates not respected
Acheteur Vérifié
purchased on 11/12/2019
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3
/5
★★★☆☆
Impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.
Acheteur Vérifié
purchased on 10/12/2019
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