/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Problem of understanding between the delivery person and m
Acheteur Vérifié
purchased on 18/03/2020
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2
/5
★★☆☆☆
My order was for a model of the Glorieux boat, which arrived safely. It said that the glue and paints were not supplied, so I bought everything I needed for the model. I reread everything several times, but at no point did it say that I also had to buy the shroud wires, and there was no indication of exactly which paint to use (reference number, etc.). So I took the ones that were just recommended and I was missing 4 more than expected, so I had to place a new order! What's more, the site bugs a lot and my second order still hasn't arrived. I'm a medium
Acheteur Vérifié
purchased on 18/03/2020
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2
/5
★★☆☆☆
Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did indeed order in good faith. Would not order from again. IPMS Cold War SIG Leader
Verified Buyer
purchased on 17/03/2020
3
/5
★★★☆☆
Goods in order. Shipping too slow (possibly due to the coronavirus situation)
Verifizierter Käufer
purchased on 12/03/2020
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2
/5
★★☆☆☆
Colis pas encore reçu ! il est chez la douane Suisse a Zurich depuis le 6 mars et encore il est là ! Peut ètre coincé pour des mauvais et incomplets documents ? Demain je vais telephoner chez la douane pour en savoir plus.
Acquirente Verificato
purchased on 11/03/2020
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3
/5
★★★☆☆
Correct order and discreet packaging Rather long lead time
Acquirente Verificato
purchased on 04/03/2020
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2
/5
★★☆☆☆
After placing my order online I never received any order acknowledgement or despatch notification emails. Any attempt to ascertain any response by email resulted in zero reply. Only after raising a case with Paypal the product that advertised as in stock was dispatched 12 days after ordering according to the postmark on the package. This is NO WAY WHATSOEVER to treat a customer. Therefore I will no longer deal with 1001maquettes. In addition their new named website 1001hobbies.fr results in a security warning from my security software. Warning? ADDITIONAL INFO IN RESPONSE TO SUPPLIER REPLY. I ensured that my email address was correctly entered there is no soft bounce my email queries did not elicit any response. 4 to 6 business days don't equate to a total of 12 days. Last of all the website DID say in stock so please do not question my integrity. FURTHER REPLY TO SUPPLIER 2ND REPLY. I have NEVER had such level of problems with any other online supplier of goods. Your 1001hobies.fr still produces a security warning for me. Therefore I abide by my decision to take my business elsewhere.
Acheteur Vérifié
purchased on 04/03/2020
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3
/5
★★★☆☆
The order arrived with some delay but met my expectations perfectly. I was sent a tracking number but they did not tell me which courier company it was from but it was not useful for me.
Comprador Verificado
purchased on 04/03/2020
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3
/5
★★★☆☆
Perfect delivery time as well as packaging soap leaves something to be desired battery does not charge without result for the moment even by proposing the pa
Acheteur Vérifié
purchased on 02/03/2020
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2
/5
★★☆☆☆
Terrific seller. Model was delivered quickly and well packed. Will order from them again.
Verified Buyer
purchased on 01/03/2020
3
/5
★★★☆☆
The B1 bis tank is cheaper on other sites. You can easily check. One site lists it at less than 70 eu
Acheteur Vérifié
purchased on 29/02/2020
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3
/5
★★★☆☆
Love the collection of quality kits. Order processing was fast.
Verified Buyer
purchased on 27/02/2020
2
/5
★★☆☆☆
The service from the saleswoman was perfect However, what lags behind at this company is the assortment I came to the store from Zaandam assuming that all the items I had asked for were in stock This was not the case However, what has greatly determined my opinion is the fact that these could not be ordered either Hence my grade
Geverifieerde Koper
purchased on 27/02/2020
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2
/5
★★☆☆☆
The description of a paint purchased was not precise: I received a metalised paint that didn't match at all.
Acheteur Vérifié
purchased on 25/02/2020
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3
/5
★★★☆☆
Very long lead times for each order
Acheteur Vérifié
purchased on 25/02/2020
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2
/5
★★☆☆☆
Although the description of the object makes it clear that it's a model 118 motorcycle in particular, the image misled me. It would therefore be preferable to put the correct image on it, so that the photo would be more accurate.
Acheteur Vérifié
purchased on 23/02/2020
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2
/5
★★☆☆☆
Unfortunately, as always, delivery times are far too long. 11 days this time to receive 2 small boxes of soldiers.
Acheteur Vérifié
purchased on 21/02/2020
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3
/5
★★★☆☆
Problems with the paint After buying a model, I bought a pack that didn't correspond to the model and was recommended by 10001 maquettes. So, with the correspondence table, I bought the right colors from Humbrol, but they're not Acrylics. Why doesn't 10001 maquette make packs according to the models or why can't we find heller Revel Humbrol paint kits?
Acheteur Vérifié
purchased on 15/02/2020
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3
/5
★★★☆☆
Too slow ......
Acheteur Vérifié
purchased on 13/02/2020
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2
/5
★★☆☆☆
3 orders 3 tests... Systematic stock errors with products that are supposed to be available and in the end have to be ordered. A designation error on the site and long delivery times....very long...(3-4 weeks...). Certainly some choice in the window... Reasonable shipping costs... But I'll be looking elsewhere for my next orders.
Acheteur Vérifié
purchased on 11/02/2020
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3
/5
★★★☆☆
Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.
Verified Buyer
purchased on 10/02/2020
3
/5
★★★☆☆
Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.
Acheteur Vérifié
purchased on 10/02/2020
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3
/5
★★★☆☆
The model I got looked like a normal sized kit on the website but the actual product (which was $50 including shipping) was barely bigger than my hand.
Verified Buyer
purchased on 08/02/2020
3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 08/02/2020
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2
/5
★★☆☆☆
Bad information and arbitrary phone reception when I expressed my desire to return the product.
Acheteur Vérifié
purchased on 07/02/2020
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3
/5
★★★☆☆
My original order was apparently lost in transit by Colissimo. It wasn't 1001 Hobbies' fault, of course, but it took over 2 weeks and several emails before a replacement was sent to me.
Acheteur Vérifié
purchased on 04/02/2020
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2
/5
★★☆☆☆
My order was supposed to be dispatched in 2 to 4 days (yes, I did read the delivery times when I placed the order...despite the question marks...). We are now at 20 days and the order is being prepared. In the end, it won't be for my son's 12th birthday, but for his 13th 🙂 with the added bonus of a poster that should make up for the disappointment. Will the order ever arrive?...Ã
Acheteur Vérifié
purchased on 03/02/2020
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2
/5
★★☆☆☆
Out of 2 cans of hobbinox paint ordered, one was empty of gas.
Acheteur Vérifié
purchased on 03/02/2020
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2
/5
★★☆☆☆
Delivery error. The item I wanted was not available. I was reimbursed but had to insist for an explanation. I didn't get any clear information on the use of the other product I received and was told to keep (a spray but for what exactly).
Acheteur Vérifié
purchased on 03/02/2020
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3
/5
★★★☆☆
Bonjourje vous avez mis une note moyenne suite à un problème de teinte qui n'est peu peut-être pas votre faute.en effet j'avais commandé entre autres un noir mate de la marque humbrol bien estempillé matt33 sur le pot.mais c'était en fait un noir brillant.cordial
Acheteur Vérifié
purchased on 03/02/2020
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