/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Pitiful. You order 4 small pots of paint and a set of small tools and 4 days later the order is ..... still being prepared. On the other hand, no problem with payment: cashed without delay. We pay the colissimo but the preparation of a mini order never ends. An e-commerce that acts as a sales representative for local businesses. It's a shame, my first and last
Acheteur Vérifié
purchased on 16/01/2019
Translated review
1
/5
★☆☆☆☆
Stratospheric lead times (over a month's waiting time). If no product requested the site does not refund. I will never order from this seller again. Perfectly bad
Acheteur Vérifié
purchased on 09/01/2019
Translated review
1
/5
★☆☆☆☆
Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it�s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you
Verified Buyer
purchased on 05/01/2019
1
/5
★☆☆☆☆
The order after a month has not arrived. According to what I ordered they had it in stock. The after sales customer service was null. I have not received anything but I will never buy from them again.
Comprador Verificado
purchased on 05/01/2019
Translated review
1
/5
★☆☆☆☆
After 3 unanswered emails, finally yesterday by a miracle and after my review on your site, departure the same day. On this morning's tracking the order is still being prepared. 1st order and I think the last. Not serious at all for
Acheteur Vérifié
purchased on 04/01/2019
Translated review
1
/5
★☆☆☆☆
I've already ordered the same product twice because the first time there was a problem with the order and now I'm back again. Too bad I haven't received any reply from them to find out the reason for the problem - does the product exist?
Acheteur Vérifié
purchased on 04/01/2019
Translated review
1
/5
★☆☆☆☆
It is since December 14 and I have not received the package and no information a total disaster.
Comprador Verificado
purchased on 04/01/2019
Translated review
1
/5
★☆☆☆☆
Good afternoon! I'M SICK TO THE NOSE OF THIS GENTUZA NOT TO GIVE ME A FUCKING ANSWER TO BE CALLING FIFTEEN HUNDRED TIMES AND NOT RESPOND AND BE THREE PEOPLE TRYING AND NOTHING THEY DO NOT CALL TO PART .... MY FAILURE TO ONLY SEE OPINIONS OF THE SAME PAGE AND WHAT HAPPENS THAT THEY DO NOT LIKE TO WORK OR K? UNTIL 12 O'CLOCK? NOW LET'S SEE HOW MUCH IT COSTS ME FOR THE RETURN.... I WILL MAKE SURE NO ONE ELSE BUYS THERE.... I DON'T KNOW WHO SAYS THAT EVERYTHING IS OK...
Comprador Verificado
purchased on 03/01/2019
Translated review
1
/5
★☆☆☆☆
I ordered on December 17 a Diesel locomotive series 10700 it was supposed to be a Christmas present on the site itself there was a note stating If the package was ordered before December 19 it would arrive by Christmas so I order right away I choose to pay 11 euro shipping instead of the free shipping just because I needed it to get to me on time at that point I receive on December 18 a notification of the tracking of the shipment and so far so ok only later I learn that the warehouse of this site is in France it was not specified anywhere not that it was a problem but I assumed that the package would not arrive even though they had advertised just this shipment before Christmas December 27 finally calls me the courier only after a few minutes the courier informs me that the package had ended up in Frosinone and not in the province of Siena where I live 600km from my home so already here I get upset because not only the delay of the shipment but they also totally wrong address I can assure you that it is a lifetime that I always order used THIS address and it has always arrived all on time in fact it immediately seemed strange that the courier did not know the route. I contact support several times trying to figure out where it had ended up they tell me they will let me know but it's been 4 days since I've heard anything from them moreover their courier in France doesn't give assistance for parcels outside their country I don't have an Italian shipping code and I don't know where it ended up. As of today January 3 the package still has not arrived both the assistance of 1001 modelllini and the courier is impossible to contact really bad at this point I am forced to ask for a refund. I am really regretful this is the first time something like this has happened to me.
Acquirente Verificato
purchased on 03/01/2019
Translated review
1
/5
★☆☆☆☆
No response to my request for delivery time. Order placed on 2712. No screw tracking
Acheteur Vérifié
purchased on 02/01/2019
Translated review
1
/5
★☆☆☆☆
IT HAS BEEN A REAL ODYSSEY. I ORDERED THE HARRY POTTER WANDS ON 1312 AND THEY ARRIVED ON 0301. ACCORDING TO THE WEB IT WAS SENT BETWEEN 5-7 DAYS (AND REALLY IT WAS SENT TO THEM). WHEN I SPOKE TO THEM THEY TOLD ME THAT THEY HAD TO RECEIVE IT FROM FRANCE. AND IT SEEMS THAT INSTEAD OF GOING THROUGH MADRID IT CAME DIRECTLY BUT WITH ALMOST 15 DAYS DELAY. THANK GOODNESS IT ARRIVED FOR KINGS
Comprador Verificado
purchased on 02/01/2019
Translated review
1
/5
★☆☆☆☆
Model purchased December 11 to date still has not arrived. It was a Christmas present for my son big disappointment.
Acquirente Verificato
purchased on 02/01/2019
Translated review
1
/5
★☆☆☆☆
Package ordered on December 14 to date still no arrival. I also sent email for information but received no response. Very bad service
Acquirente Verificato
purchased on 02/01/2019
Translated review
1
/5
★☆☆☆☆
Shipping time not respected (2 working days announced but shipped 9 days later). delivery method changed so it's a pain to get the parcel back! in short, no resp
Acheteur Vérifié
purchased on 01/01/2019
Translated review
1
/5
★☆☆☆☆
Hello. Despite an order placed on December 19 with products that were supposed to be in stock, my parcel has still not been delivered as of January 1. I live overseas and took advantage of a vacation in mainland France to order from this site. They sent me emails telling me that certain products were not available. Despite several reminders and information telling me that the package would be delivered to the post office, it still hasn't left the warehouse. Too bad for me, I'm going to have to have this parcel sent to my place of residence, and that's going to cost me a few more euros. I think it's a shame to charge around €50 for overseas delivery when most online retailers offer this service at a lower cost. As I've already experienced, this price is unjustified because of the long delivery time and the damaged paint pots on arrival. You'll understand that I can't be satisfied with these services for
Acheteur Vérifié
purchased on 01/01/2019
Translated review
1
/5
★☆☆☆☆
We felt cheated. after choosing a model that says shipping in 24 hours and make me an account to place the order it turns out that you have to pay more than 20 e to get it in 2 or 3 days by DHL when it clearly states that shipping is free from 59e that if nothing of 24h more than 10 days by regular mail of course not emos bought it and thank goodness because it turns out that on ebay is much cheaper and arrives when it says that it arrived.
Comprador Verificado
purchased on 01/01/2019
Translated review
1
/5
★☆☆☆☆
Ordered on 1712 - shipping announcement but nothing arrived. E-mail sent on 2112 with no response. No communication, disappointed child for Christmas and 46 euros in the wild. Balance sheet: no dispatch collection made no reply to e-mail dispatch deadlines not met. Child did not receive the gift requested. Relaunch on January 10 but no reply to previous emails, so I add
Acheteur Vérifié
purchased on 31/12/2018
Translated review
1
/5
★☆☆☆☆
Deplorable delivery. I order before the validation of payment I have a delivery time of 4 to 6 days or until December 22 immediately after the validation of payment I receive an email with a longer delivery time Package received after Christmas a child with his gift that is not under the tree! Unacceptable I will NEVER recommend su
Acheteur Vérifié
purchased on 31/12/2018
Translated review
1
/5
★☆☆☆☆
Order placed on December 15 today December 31 still nothing received There is no response to emails sent and phones are not answered I now have to explain to my son that his gift for New Year has not been delivered and there is nothing for him under the tree Thank you in advance for the bad service
Geverifieerde Koper
purchased on 31/12/2018
Translated review
1
/5
★☆☆☆☆
Onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
Acheteur Vérifié
purchased on 29/12/2018
Translated review
1
/5
★☆☆☆☆
Onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
Verified Buyer
purchased on 29/12/2018
1
/5
★☆☆☆☆
NO EFFORT WAS TAKEN TO CHOOSE BEST... NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
Acheteur Vérifié
purchased on 27/12/2018
Translated review
Answer from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
1
/5
★☆☆☆☆
Ordered on Dec 14th for guaranteed delivery before Christmas 1st phone call promises delivery before the 24th 2nd call they don't know where my parcel is 3rd call I won't get it in time because it's Christmas! GAG? What involvement! And what a sales culture! It's December 27 and I still haven't received my parcel.
Acheteur Vérifié
purchased on 27/12/2018
Translated review
1
/5
★☆☆☆☆
No respect of deadlines Cancellation of order without explanation No respect of quantities initially planned on the site Delivery and preparation too l
Acheteur Vérifié
purchased on 27/12/2018
Translated review
1
/5
★☆☆☆☆
NO EFFORT WAS TAKEN TO CHOOSE BEST… NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
Verified Buyer
purchased on 27/12/2018
Answer from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
1
/5
★☆☆☆☆
I would need to receive my parcel to make an evaluation !
Acheteur Vérifié
purchased on 26/12/2018
Translated review
1
/5
★☆☆☆☆
Very bad experience... I placed an order on December 9 was supposed to be a Christmas gift unfortunately I am still waiting to receive my package.... Customer service did not help me at all....
Acquirente Verificato
purchased on 26/12/2018
Translated review
1
/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
purchased on 25/12/2018
Translated review
1
/5
★☆☆☆☆
I didn't receive my Christmas parcel, so disappointment
Acheteur Vérifié
purchased on 24/12/2018
Translated review
1
/5
★☆☆☆☆
Nefarious service I placed an order on November 25 and being December 24 I have not received anything. They do not give me any clear answer only that they do not have the tracking number of their carrier. I have sent 5 mails asking for my money back and they are giving me a long time... no solution? none... #e
Comprador Verificado
purchased on 24/12/2018
Translated review