/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.
Verified Buyer
purchased on 01/02/2020
2
/5
★★☆☆☆
Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!
Acheteur Vérifié
purchased on 30/01/2020
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2
/5
★★☆☆☆
Order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long
Acheteur Vérifié
purchased on 30/01/2020
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3
/5
★★★☆☆
To improve the waiting time for L arrival of orders for the rest ok.
Acquirente Verificato
purchased on 29/01/2020
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2
/5
★★☆☆☆
Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama
Acheteur Vérifié
purchased on 27/01/2020
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3
/5
★★★☆☆
My products were delivered but poorly packaged breakage and a scale error in a product and waiting for my next order still no news after having it a s
Acheteur Vérifié
purchased on 26/01/2020
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2
/5
★★☆☆☆
Zero satisfaction I found an interpreter to be able to understand what was being ordered but nothing at the end after a long wait the product arrives but it is not what was requested I don't think I will place more orders
Acquirente Verificato
purchased on 24/01/2020
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2
/5
★★☆☆☆
I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Acheteur Vérifié
purchased on 24/01/2020
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Answer from 1001hobbies
Hello, We would advice to check on our US website rather than the French one, you would avoid the taxes. Sincerely,
2
/5
★★☆☆☆
The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better
Acheteur Vérifié
purchased on 24/01/2020
Translated review
2
/5
★★☆☆☆
I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....
Verified Buyer
purchased on 24/01/2020
Answer from 1001hobbies
Hello, We would advice to check on our US website rather than the French one, you would avoid the taxes. Sincerely,
3
/5
★★★☆☆
Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.
Verified Buyer
purchased on 21/01/2020
2
/5
★★☆☆☆
Order and delivery problems
Acheteur Vérifié
purchased on 20/01/2020
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3
/5
★★★☆☆
Very helpful staff 100% model dispatch and postal service. Thank you
Verified Buyer
purchased on 20/01/2020
3
/5
★★★☆☆
Bonjourje regrette beaucoup d'avoir pris la peinture revell chez vous car les petits pots en carré c'est vraiment pas pratique a ouvrir je n'en reprendirai quelle idée de faire des formes comme ça désolé de ce compromis cordial
Acheteur Vérifié
purchased on 18/01/2020
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2
/5
★★☆☆☆
Service rapide et fiable vers le Royaume-Uni
Verified Buyer
purchased on 16/01/2020
3
/5
★★★☆☆
Delivered later than planned
Geverifieerde Koper
purchased on 12/01/2020
Translated review
3
/5
★★★☆☆
I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.
Acheteur Vérifié
purchased on 12/01/2020
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2
/5
★★☆☆☆
I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia
Verifizierter Käufer
purchased on 08/01/2020
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2
/5
★★☆☆☆
There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things
Acheteur Vérifié
purchased on 07/01/2020
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3
/5
★★★☆☆
Ordered an item on Dec. 16 today Jan. 7 has still not arrived.
Acquirente Verificato
purchased on 06/01/2020
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2
/5
★★☆☆☆
It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards
Comprador Verificado
purchased on 05/01/2020
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3
/5
★★★☆☆
In my opinion, you should improve the info for non-professional customers who need support in choosing products
Acquirente Verificato
purchased on 04/01/2020
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2
/5
★★☆☆☆
Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.
Acheteur Vérifié
purchased on 04/01/2020
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3
/5
★★★☆☆
I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT
Verified Buyer
purchased on 02/01/2020
2
/5
★★☆☆☆
Delay too long parcel expected december 28 arrived expected d 2
Acheteur Vérifié
purchased on 31/12/2019
Translated review
3
/5
★★★☆☆
On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.
Acquirente Verificato
purchased on 30/12/2019
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3
/5
★★★☆☆
Great difficulty in meeting delivery deadlines
Acheteur Vérifié
purchased on 30/12/2019
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2
/5
★★☆☆☆
Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.
Acheteur Vérifié
purchased on 27/12/2019
Translated review
Answer from 1001hobbies
Hello, Are you based in the USA ? Unfortunatly we don't have the best contract in term of price to deliver in the USA, we rare baed in France, Sincerely,
2
/5
★★☆☆☆
The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!
Verifizierter Käufer
purchased on 27/12/2019
Translated review
2
/5
★★☆☆☆
Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.
Verified Buyer
purchased on 27/12/2019
Answer from 1001hobbies
Hello, Are you based in the USA ? Unfortunatly we don't have the best contract in term of price to deliver in the USA, we rare baed in France, Sincerely,