/5
★★★★☆
based on 37275 reviews published
★★★★☆
based on 37275 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Easy to use on-line shopping. Good source for hard to find products.
Verified Buyer
purchased on 04/02/2019
1
/5
★☆☆☆☆
Paid a lot for postage and then waited a week for delivery. Very annoying.
Verifizierter Käufer
purchased on 03/02/2019
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1
/5
★☆☆☆☆
I am obliged to put a star for my comment to be validated but if it were possible to put negative stars that's what I would do ... it's unacceptable to sell this the dimensions are deceptive the quality is mediocre to pay so expensive shipping costs to wait so long to have his model it's called theft. I don't recommend it at all. For the record, this model was supposed to help me present a project as part of my studies, but I'm thinking of not presenting anything because I risk making a fool of myself.
Acheteur Vérifié
purchased on 31/01/2019
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1
/5
★☆☆☆☆
I received a dust-covered box with torn corners taped and stapled as if from a yard sale. I don't know if the box is complete. For the price it's
Acheteur Vérifié
purchased on 25/01/2019
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1
/5
★☆☆☆☆
Not recommended if I don't call to claim the order they don't send it and after the error they don't change the shipment to express service to receive it on time they send it with the slowest service there is and they don't have follow up. Lousy service
Comprador Verificado
purchased on 24/01/2019
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1
/5
★☆☆☆☆
Delivery time 3-4 weeks. Mails are not answered. Never again.........
Verifizierter Käufer
purchased on 23/01/2019
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1
/5
★☆☆☆☆
Fast delivery and strong package great communication.
Verified Buyer
purchased on 23/01/2019
1
/5
★☆☆☆☆
Comment je peux donner une note positive apres un tel resultat.commande passée le 11 janvier (delai de livraison 4 a 5j) expediée le 16 janvier (apres avoir suivi la livraison) et maintenantune livraison si tout va bien le 21 janvier.je dois être le vilain petit canard de l'année 2019.cordialem
Acheteur Vérifié
purchased on 18/01/2019
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1
/5
★☆☆☆☆
I placed an order for paint to be delivered in 24 hours and after 8 days the parcel was under-sold. Apparently it's a mess in this store, finally an order that may arrive unlike the previous ones: so I will never order again.
Acheteur Vérifié
purchased on 18/01/2019
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1
/5
★☆☆☆☆
Despite assurances given on supply and delivery goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
Verified Buyer
purchased on 17/01/2019
1
/5
★☆☆☆☆
Does not respond to emails about delivery problems, even when contacted by direct messaging.
Acheteur Vérifié
purchased on 17/01/2019
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1
/5
★☆☆☆☆
Parcel not arrived thief
Acheteur Vérifié
purchased on 17/01/2019
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1
/5
★☆☆☆☆
I had to wait 1 month for the parcel to be sent to me with the rest of the order, and for the unavailable model, a credit note was sent to me without even giving me any other choice. What's more, a week later the product was available, so I went to order it. As the product was a little cheaper (on sale), I thought that would allow me to order it with postage, but postage is not included in the purchase voucher, so in addition to waiting, I had to pay the postage.
Acheteur Vérifié
purchased on 16/01/2019
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1
/5
★☆☆☆☆
First order on this online merchant site and extremely disappointed, annoyed by the organization, the lack of professionalism and the poor customer service. It is noted on the site shipment within 24h. Order placed, no news after 24 hours. So I took the necessary steps myself to find out the status of the order and, as luck would have it, some products were already missing (they were in stock at the time of the order but I wasn't contacted to let them know!). 48 hours later and still nothing, after several reminders that led nowhere, I was assured that the order would be dispatched at the end of the day. And the next morning I receive an e-mail saying that the order has been cancelled because it can't be delivered on time! Well done! What's more, they had a software problem (that's what they tell me) because I received 3 emails telling me that the products in stock are available again. Please check these emails again - it's a problem with the computer server. In short, after 3 lost days, no products were delivered, and what's more, they only reimburse on Wednesdays because their accountant only manages their cash flow on that day. It's really not serious or professional, especially when they dare to tell me that my order is being shipped. It's taking customers for fools.... A LACK OF RESPECT FOR THE CUSTOMER. Finally, they charge exorbitant shipping costs of over 9 euros for a few pots of paint, whereas elsewhere for this price you can get Chronopost delivered the next day. In spite of their mistake, they are unable to send the order by Chrono... First and last very bad experience
Acheteur Vérifié
purchased on 16/01/2019
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1
/5
★☆☆☆☆
Pitiful. You order 4 small pots of paint and a set of small tools and 4 days later the order is ..... still being prepared. On the other hand, no problem with payment: cashed without delay. We pay the colissimo but the preparation of a mini order never ends. An e-commerce that acts as a sales representative for local businesses. It's a shame, my first and last
Acheteur Vérifié
purchased on 16/01/2019
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1
/5
★☆☆☆☆
Stratospheric lead times (over a month's waiting time). If no product requested the site does not refund. I will never order from this seller again. Perfectly bad
Acheteur Vérifié
purchased on 09/01/2019
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1
/5
★☆☆☆☆
Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it�s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you
Verified Buyer
purchased on 05/01/2019
1
/5
★☆☆☆☆
The order after a month has not arrived. According to what I ordered they had it in stock. The after sales customer service was null. I have not received anything but I will never buy from them again.
Comprador Verificado
purchased on 05/01/2019
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1
/5
★☆☆☆☆
After 3 unanswered emails, finally yesterday by a miracle and after my review on your site, departure the same day. On this morning's tracking the order is still being prepared. 1st order and I think the last. Not serious at all for
Acheteur Vérifié
purchased on 04/01/2019
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1
/5
★☆☆☆☆
I've already ordered the same product twice because the first time there was a problem with the order and now I'm back again. Too bad I haven't received any reply from them to find out the reason for the problem - does the product exist?
Acheteur Vérifié
purchased on 04/01/2019
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1
/5
★☆☆☆☆
It is since December 14 and I have not received the package and no information a total disaster.
Comprador Verificado
purchased on 04/01/2019
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1
/5
★☆☆☆☆
Good afternoon! I'M SICK TO THE NOSE OF THIS GENTUZA NOT TO GIVE ME A FUCKING ANSWER TO BE CALLING FIFTEEN HUNDRED TIMES AND NOT RESPOND AND BE THREE PEOPLE TRYING AND NOTHING THEY DO NOT CALL TO PART .... MY FAILURE TO ONLY SEE OPINIONS OF THE SAME PAGE AND WHAT HAPPENS THAT THEY DO NOT LIKE TO WORK OR K? UNTIL 12 O'CLOCK? NOW LET'S SEE HOW MUCH IT COSTS ME FOR THE RETURN.... I WILL MAKE SURE NO ONE ELSE BUYS THERE.... I DON'T KNOW WHO SAYS THAT EVERYTHING IS OK...
Comprador Verificado
purchased on 03/01/2019
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1
/5
★☆☆☆☆
I ordered on December 17 a Diesel locomotive series 10700 it was supposed to be a Christmas present on the site itself there was a note stating If the package was ordered before December 19 it would arrive by Christmas so I order right away I choose to pay 11 euro shipping instead of the free shipping just because I needed it to get to me on time at that point I receive on December 18 a notification of the tracking of the shipment and so far so ok only later I learn that the warehouse of this site is in France it was not specified anywhere not that it was a problem but I assumed that the package would not arrive even though they had advertised just this shipment before Christmas December 27 finally calls me the courier only after a few minutes the courier informs me that the package had ended up in Frosinone and not in the province of Siena where I live 600km from my home so already here I get upset because not only the delay of the shipment but they also totally wrong address I can assure you that it is a lifetime that I always order used THIS address and it has always arrived all on time in fact it immediately seemed strange that the courier did not know the route. I contact support several times trying to figure out where it had ended up they tell me they will let me know but it's been 4 days since I've heard anything from them moreover their courier in France doesn't give assistance for parcels outside their country I don't have an Italian shipping code and I don't know where it ended up. As of today January 3 the package still has not arrived both the assistance of 1001 modelllini and the courier is impossible to contact really bad at this point I am forced to ask for a refund. I am really regretful this is the first time something like this has happened to me.
Acquirente Verificato
purchased on 03/01/2019
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1
/5
★☆☆☆☆
No response to my request for delivery time. Order placed on 2712. No screw tracking
Acheteur Vérifié
purchased on 02/01/2019
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1
/5
★☆☆☆☆
IT HAS BEEN A REAL ODYSSEY. I ORDERED THE HARRY POTTER WANDS ON 1312 AND THEY ARRIVED ON 0301. ACCORDING TO THE WEB IT WAS SENT BETWEEN 5-7 DAYS (AND REALLY IT WAS SENT TO THEM). WHEN I SPOKE TO THEM THEY TOLD ME THAT THEY HAD TO RECEIVE IT FROM FRANCE. AND IT SEEMS THAT INSTEAD OF GOING THROUGH MADRID IT CAME DIRECTLY BUT WITH ALMOST 15 DAYS DELAY. THANK GOODNESS IT ARRIVED FOR KINGS
Comprador Verificado
purchased on 02/01/2019
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1
/5
★☆☆☆☆
Model purchased December 11 to date still has not arrived. It was a Christmas present for my son big disappointment.
Acquirente Verificato
purchased on 02/01/2019
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1
/5
★☆☆☆☆
Package ordered on December 14 to date still no arrival. I also sent email for information but received no response. Very bad service
Acquirente Verificato
purchased on 02/01/2019
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1
/5
★☆☆☆☆
Shipping time not respected (2 working days announced but shipped 9 days later). delivery method changed so it's a pain to get the parcel back! in short, no resp
Acheteur Vérifié
purchased on 01/01/2019
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1
/5
★☆☆☆☆
Hello. Despite an order placed on December 19 with products that were supposed to be in stock, my parcel has still not been delivered as of January 1. I live overseas and took advantage of a vacation in mainland France to order from this site. They sent me emails telling me that certain products were not available. Despite several reminders and information telling me that the package would be delivered to the post office, it still hasn't left the warehouse. Too bad for me, I'm going to have to have this parcel sent to my place of residence, and that's going to cost me a few more euros. I think it's a shame to charge around €50 for overseas delivery when most online retailers offer this service at a lower cost. As I've already experienced, this price is unjustified because of the long delivery time and the damaged paint pots on arrival. You'll understand that I can't be satisfied with these services for
Acheteur Vérifié
purchased on 01/01/2019
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1
/5
★☆☆☆☆
We felt cheated. after choosing a model that says shipping in 24 hours and make me an account to place the order it turns out that you have to pay more than 20 e to get it in 2 or 3 days by DHL when it clearly states that shipping is free from 59e that if nothing of 24h more than 10 days by regular mail of course not emos bought it and thank goodness because it turns out that on ebay is much cheaper and arrives when it says that it arrived.
Comprador Verificado
purchased on 01/01/2019
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