/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Model BF109 =117€ ripe for the garbage can I have never seen such an amateurish model anywhere. Models are canceled and sent back, but I have been waiting in vain for the money (5 weeks), it is and remains a bad store in France.
Verifizierter Käufer
purchased on 09/11/2018
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1
/5
★☆☆☆☆
Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that’s worth) saying I got 10 bucks refunded...ooooooooohhhhh! That’s like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.
Verified Buyer
purchased on 09/11/2018
Answer from 1001hobbies
Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Very disappointed one of the two models ordered is impossible to assemble the parts""coques"" are not compatible what is a pity it is not to have follow-up either a refunding or an exchange if another article. No more replies to emails sent.
Acheteur Vérifié
purchased on 05/11/2018
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1
/5
★☆☆☆☆
There is almost nothing in store. Every time i order it takes months
Verified Buyer
purchased on 01/11/2018
1
/5
★☆☆☆☆
A very smooth transaction good and trustfull information and communication. Delivered as was promissed.
Verified Buyer
purchased on 01/11/2018
1
/5
★☆☆☆☆
Dubious! Shipping took far too long. I didn't like the item and it says on the website that you have a 30-day right of return. Yes, you do. You have to pay the return costs to France yourself and then there is only a credit note that you can redeem in the store. It's not clear anywhere that you can't get the money back. I only wanted the one item and will never be able to redeem this voucher. Nothing but expenses. Support took 8 days to reply to an email. That is unacceptable. I wonder if they will comment again: ""I don't understand...."" Sorry I also don't understand how you can run an online business in such a way.
Verifizierter Käufer
purchased on 01/11/2018
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1
/5
★☆☆☆☆
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
Verified Buyer
purchased on 01/11/2018
1
/5
★☆☆☆☆
Delay toocolis order three weeks ago still not received
Acheteur Vérifié
purchased on 01/11/2018
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1
/5
★☆☆☆☆
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
Acheteur Vérifié
purchased on 01/11/2018
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1
/5
★☆☆☆☆
Already previously placed order with significantly delayed delivery. In this last order, the goods were never received.
Acquirente Verificato
purchased on 01/11/2018
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1
/5
★☆☆☆☆
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
Acheteur Vérifié
purchased on 31/10/2018
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1
/5
★☆☆☆☆
Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
Verified Buyer
purchased on 30/10/2018
1
/5
★☆☆☆☆
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
Verified Buyer
purchased on 30/10/2018
1
/5
★☆☆☆☆
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
Acheteur Vérifié
purchased on 30/10/2018
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1
/5
★☆☆☆☆
Very little seriousness and no professionalism at all! After placing the order and paying for it I have never received it! It turns out that by internal error they have not found out about the PayPal payment that I have made 14 days before my claim and they did not follow up the order to find out why they have not received the money. It turns out that when I asked for the order (with the reference number given by them) they treated me as if I was trying to cheat them. At the end of a very unproductive online chat I opted for the REFUND option because I will not deal with this company in the near future...or the distant future!
Comprador Verificado
purchased on 26/10/2018
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1
/5
★☆☆☆☆
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Acheteur Vérifié
purchased on 25/10/2018
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Answer from 1001hobbies
Dear customer, Apparently your order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
1
/5
★☆☆☆☆
Great service and value
Verified Buyer
purchased on 25/10/2018
1
/5
★☆☆☆☆
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Verified Buyer
purchased on 25/10/2018
Answer from 1001hobbies
Dear customer, Apparently you order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
1
/5
★☆☆☆☆
Well, the package has not arrived yet... so I can not assess more than the delivery time. On the website they give you some deadlines that they miss. Order placed on the 7th of this month and still waiting for it to arrive. Of course if someone needs it for a specific date I recommend that you buy it on Amazon for example because here you have no idea when or how it will arrive... Update: I was invited to wait until the end of the month to write off the order as lost and request a refund. I requested it on November 2nd and on the 20th I still haven't received the money... a real disaster. I really do not go back to comp
Comprador Verificado
purchased on 24/10/2018
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1
/5
★☆☆☆☆
Bad. No answer to my questions. Had to wait more than 2 12 weeks for delivery after transfer. Doesn't work at all! Inquiries to 1001 remained unanswered. I won't be ordering here again!
Verifizierter Käufer
purchased on 19/10/2018
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1
/5
★☆☆☆☆
Absolute disaster. One model canceled before shipping even by phone. is still sent and money is deducted (cheek!!!) now run after the money. The second model (BF109 117-€) completely deletantisch assembled. Motor crooked, controls not adjusted correctly. Conclusion does not fly and is for the ton I never order there again !!! except expensive nothing too good.
Verifizierter Käufer
purchased on 12/10/2018
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1
/5
★☆☆☆☆
Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
Verified Buyer
purchased on 09/10/2018
1
/5
★☆☆☆☆
Muy mala compre un producto que decía... Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
Acheteur Vérifié
purchased on 09/10/2018
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1
/5
★☆☆☆☆
You have not sent me what I asked for. On top of that, now there is no sign of a vine
Comprador Verificado
purchased on 08/10/2018
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1
/5
★☆☆☆☆
Ho effettuato l'ordine al 10 di agosto al 5 settembre ancora non avevo alcuna news da parte loro solo un ipotetico stiamo cercando di recuperare presso il nostro fornitore il suo modello. Giudizio negativo al massimo. Ho attivato Paypal per recuperare i miei soldi che grazie a loro ho ricevuto indietr
Acheteur Vérifié
purchased on 05/10/2018
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1
/5
★☆☆☆☆
Ho effettuato l'ordine al 10 di agosto al 5 settembre ancora non avevo alcuna news da parte loro solo un ipotetico stiamo cercando di recuperare presso il nostro fornitore il suo modello. Giudizio negativo al massimo. Ho attivato Paypal per recuperare i miei soldi che grazie a loro ho ricevuto indietr
Acheteur Vérifié
purchased on 05/10/2018
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1
/5
★☆☆☆☆
On the page indicated ""product in stock delivery in 24 hours "" then when paying I indicated that 7 days in the end it took 15 days to arrive. I will not buy again from
Comprador Verificado
purchased on 04/10/2018
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1
/5
★☆☆☆☆
Change of address not taken into account on the site. My parcel was therefore lost and returned to sender, despite my numerous emails and calls to the Colissimo service to change my address. After a week on the phone with a 1001 maquettes advisor who assured me that he would send me an order right away, I've been waiting 15 DAYS for my parcel! This is unacceptable! Competitor sites (like OupsModel, for example) will be delighted to help me.
Acheteur Vérifié
purchased on 01/10/2018
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1
/5
★☆☆☆☆
Missing section of parts The box came with duplicate parts and was missing a whole section of parts
Acheteur Vérifié
purchased on 30/09/2018
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Answer from 1001hobbies
Good afternoon, We have send you an email about this issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Missing section of parts The box came with duplicate parts and was missing a whole section of parts
Verified Buyer
purchased on 30/09/2018
Answer from 1001hobbies
Good afternoon, We have send you an email about this issue. Best regards, The 1001Modelkits Team