/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue
Verified Buyer
purchased on 24/09/2018
1
/5
★☆☆☆☆
Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue
Verified Buyer
purchased on 24/09/2018
Answer from 1001hobbies
Dear customer, Thank you for your feedback. The estimated arrival time of your package has been confirmed when you ordered the product for the 26th of September. So we expect that your order will be delivered this week. Please do not hesitate to contact us when you have any question. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Package arrived empty!
Acheteur Vérifié
purchased on 22/09/2018
Translated review
1
/5
★☆☆☆☆
Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......
Acheteur Vérifié
purchased on 21/09/2018
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1
/5
★☆☆☆☆
Hello Many e-mails for nothing no delivery despite a cash payment by Paypal with fees. I am still waiting to receive my order. Sorry, orders placed in Europe or all over the world are honored. France, a country of criminals against humanity, condemned several times by the International Criminal Court, no longer shines in my eyes. A simple order that doesn't arrive, so what about the rest? That's another debate. With all due respect. M
Acheteur Vérifié
purchased on 21/09/2018
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1
/5
★☆☆☆☆
Not serious at all
Acheteur Vérifié
purchased on 21/09/2018
Translated review
1
/5
★☆☆☆☆
Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......
Verified Buyer
purchased on 21/09/2018
1
/5
★☆☆☆☆
Hello A particularly unpleasant experience. I bought on 1001maquettes 3 puzzles in promotion my order was accepted and paid. The company then cancelled the order, stating that there had been a price error. I was reimbursed but lost a lot of time and money, especially as I lost another opportunity to buy at a good price. No gesture offered by 1001 puzzle. I will not return. Site to be avoided. There may be many more cases of this kind, as I was not spontaneously offered the opportunity to buy a puzzle.
Acheteur Vérifié
purchased on 20/09/2018
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1
/5
★☆☆☆☆
Ordered paid immediately and then.... nothing more! I'm not impatient but when I read various reviews I got nervous and immediately opened a paypal case - especially as emails ALL REMAIN UNANSWERED! If you open a case with an honest seller you at least get a response - whatever the excuse. But here: NOTHING AGAIN! Either fraudsters at work or dilettantes. I don't know. But if you don't even reply, I have to fear the worst. My good money (for which I have to work HARD) is now in PayPal orbit. I haven't seen any goods yet. Anyone can deliver later. But not replying is the very worst! I can only warn against this store!
Verifizierter Käufer
purchased on 20/09/2018
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1
/5
★☆☆☆☆
,delivery too long and I had to pay... ,delivery too long and I had to pay for it! Next time I will buy from Irish website or UK
Acheteur Vérifié
purchased on 19/09/2018
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1
/5
★☆☆☆☆
,delivery too long and I had to pay… ,delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK
Verified Buyer
purchased on 19/09/2018
1
/5
★☆☆☆☆
Prompt delivery and excellent packaging - excellent. Would recommend 1001 modelkits to anyone
Verified Buyer
purchased on 17/09/2018
1
/5
★☆☆☆☆
Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!
Acheteur Vérifié
purchased on 17/09/2018
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1
/5
★☆☆☆☆
Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!
Verified Buyer
purchased on 17/09/2018
1
/5
★☆☆☆☆
No delivery
Acheteur Vérifié
purchased on 15/09/2018
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1
/5
★☆☆☆☆
Wait one me my order...
Acheteur Vérifié
purchased on 14/09/2018
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1
/5
★☆☆☆☆
The small key fob has still not arrived. In this day and age where everything is delivered quickly, it is not exactly customer-friendly to wait so long. I hope that the item arrives soon. I will never order anything from you again!!!!
Verifizierter Käufer
purchased on 14/09/2018
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1
/5
★☆☆☆☆
Delivery time now already over 9 days. Far too long.
Verifizierter Käufer
purchased on 12/09/2018
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1
/5
★☆☆☆☆
Negative I placed the order on 3108 and I haven't heard anything more payment in advance with pay pal I wrote two mails but I haven't heard back
Acquirente Verificato
purchased on 12/09/2018
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1
/5
★☆☆☆☆
I placed an order for 3 models and although they arrived on time, the packages were wrapped in plastic without protection or warning of fragile package so I have received broken packages and one of the models was broken. I have contacted customer service and at first they answered me quickly but when I got to the point of accepting one of the options they gave me they did not give me any sign of life and after 3 emails within 3 weeks to give them time to respond I'm still waiting.
Comprador Verificado
purchased on 11/09/2018
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1
/5
★☆☆☆☆
It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be
Acheteur Vérifié
purchased on 08/09/2018
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1
/5
★☆☆☆☆
It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be
Acheteur Vérifié
purchased on 08/09/2018
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1
/5
★☆☆☆☆
I haven't received the package I don't know where it is and the customer service is not responding. Very bad
Acquirente Verificato
purchased on 07/09/2018
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1
/5
★☆☆☆☆
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
Acheteur Vérifié
purchased on 05/09/2018
Translated review
1
/5
★☆☆☆☆
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
Acheteur Vérifié
purchased on 05/09/2018
Translated review
1
/5
★☆☆☆☆
I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!
Acquirente Verificato
purchased on 31/08/2018
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1
/5
★☆☆☆☆
Order from 08.08.2018 not yet received. thank you
Verifizierter Käufer
purchased on 28/08/2018
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1
/5
★☆☆☆☆
Hello I would like to give my opinion but my parcel ordered on 78 has still not arrived. 3 delivery point changes with Mondial Relay. Normally I'd pick it up today: it's 1:45 pm and still not delivered.
Acheteur Vérifié
purchased on 28/08/2018
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1
/5
★☆☆☆☆
I ordered a glue for polystyrene. The glue I was sent melted the polystyrene.
Acheteur Vérifié
purchased on 27/08/2018
Translated review
1
/5
★☆☆☆☆
Nothing to see with the photo for the price we will not talk about 100€ not even the glue and supplies in short otherwise the model and well party parts well repro
Acheteur Vérifié
purchased on 27/08/2018
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