4.2/5
★★★★☆
based on 38614 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable

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Acheteur Vérifié
purchased on 08/06/2017
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3 /5
★★★☆☆

Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!

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Acheteur Vérifié
purchased on 07/06/2017
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3 /5
★★★☆☆

The packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd

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Acheteur Vérifié
purchased on 02/06/2017
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2 /5
★★☆☆☆

Fairly average service. Only take products that are in stock, otherwise you will be systematically billed for shipping costs if you accept shipment in several instalments.

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Acheteur Vérifié
purchased on 24/05/2017
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3 /5
★★★☆☆

Order finally arrived with a slight delay (acceptable). But I could do better: as soon as the parcel was dispatched, it was impossible to track it via Mondial Relay. The link on my 1001Maquette account took me to the web page... of another delivery company (DCPostal) and when I entered the tracking code, I was taken directly to the Mondial Relay page - unknown number! As a result, there was no way of tracking the shipment and no e-mail to inform me that the parcel had arrived. Finally the tracking number started to work, but only when the parcel had arrived (but still no e-mail to inform me). Otherwise satisfied, I'll order again (hoping that the""expeditiontio"" service improves).

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Acheteur Vérifié
purchased on 22/05/2017
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2 /5
★★☆☆☆

Too bad. For substituting one paint for another without being informed. This is the second time. I won't comman

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Acheteur Vérifié
purchased on 19/05/2017
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2 /5
★★☆☆☆

A little thought on the Éle prices

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Acheteur Vérifié
purchased on 18/05/2017
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3 /5
★★★☆☆

My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.

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Verified Buyer
purchased on 17/05/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
3 /5
★★★☆☆

My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.

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Acheteur Vérifié
purchased on 17/05/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
3 /5
★★★☆☆

As for the caravel models, I received two straight hulls of the Santa Maria, and the Nina was not packaged, so I don't know if anything is missing. As for the rest, I'm completely satisfied, including with the delivery times. I tried to contact the service by phone to ask them to rectify their error, but I couldn't reach anyone, so I left a message. I'm waiting for a reply so that I can make a definitive decision if the necessary steps are taken, and I'll be fully satisfied with the service. I've just received the two pieces of hull, and I'm fully satisfied with the after-sales service. I recommend

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Acheteur Vérifié
purchased on 15/05/2017
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3 /5
★★★☆☆

Impeccable order but the packaging seemed a little too fragile for paint and the cardboard was damaged. Apart from that, it was delivered on time and nothing was missing.

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Acheteur Vérifié
purchased on 14/05/2017
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3 /5
★★★☆☆

Bjr. The products and prices are good, but why on earth such long delivery times! The mention""produit en stock expédié sous 2"" seems to me to be a commercial argument without foundation. Products ordered on the 5th (all marked in stock etc...) received on the 13th evening (dispatched on the 13th).

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Acheteur Vérifié
purchased on 13/05/2017
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3 /5
★★★☆☆

The time of reception of the parcels is a little long ...about ten days we must be able to do better ...otherwise perfect! Sincerely Daniel SAUNIE

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Acheteur Vérifié
purchased on 10/05/2017
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3 /5
★★★☆☆

Products were as ordered and well packaged, but the delivery time was far too long (over 10 days, whereas most websites nowadays deliver their products within 2 to 4 days). Big point to improve

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Acheteur Vérifié
purchased on 10/05/2017
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2 /5
★★☆☆☆

I don't know if 1001 maquettes is responsible but I have a big problem. I received an e-mail from mondial relai telling me that my order had been delivered to the relay point, so I went to pick it up but no luck, it wasn't there. I tried to contact Mondial Relai on Tuesday 9517 but they were out of order. I call again on 10517 and they're still out of order, so I haven't received my order and I'm not happy.

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Acheteur Vérifié
purchased on 10/05/2017
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3 /5
★★★☆☆

The 1656 reference I received does not correspond to the one displayed. What's more, HO Siku miniatures take a few liberties with the 1

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Acheteur Vérifié
purchased on 10/05/2017
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3 /5
★★★☆☆

Be sure to include all the necessary documents for delivery abroad, as there is a 20-day waiting period. But otherwise, no s

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Acheteur Vérifié
purchased on 09/05/2017
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3 /5
★★★☆☆

An unfortunate experience product deliverable in 2448h when orderedcontact 15 days later reply: the product is no longer available

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Acheteur Vérifié
purchased on 09/05/2017
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3 /5
★★★☆☆

The shipping time is to be reviewed! announced available sent after 3

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Acheteur Vérifié
purchased on 09/05/2017
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3 /5
★★★☆☆

A wide choice, no doubt about it, but delivery times can be a bit (too?) long.

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Acheteur Vérifié
purchased on 29/04/2017
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2 /5
★★☆☆☆

Lecolis never arrived at the relay point

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Acheteur Vérifié
purchased on 24/04/2017
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2 /5
★★☆☆☆

Incompetent with no possibility of solving a problem on the fly. Lack of information and interest.

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Comprador Verificado
purchased on 24/04/2017
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2 /5
★★☆☆☆

4 to 6 days delivery ??? Delivered in 8 working days!

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Acheteur Vérifié
purchased on 23/04/2017
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2 /5
★★☆☆☆

. Long delivery time......ordered on 03.04. on 10.04. came the shipping confirmation on 21.04. the ordered book is still not there.....the customer service is not available by phone.....hopefully the mail will be answered soon. ....maybe the book will arrive by the end of the month. Never give up...... Dietl....Stahnsdorf DE

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Verifizierter Käufer
purchased on 22/04/2017
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3 /5
★★★☆☆

Ordered three days late having taken the express mode at 45 euros I find that I am taken for a clown

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Acheteur Vérifié
purchased on 21/04/2017
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3 /5
★★★☆☆

Navigation on the site is too long for my taste

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Acheteur Vérifié
purchased on 19/04/2017
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3 /5
★★★☆☆

Delivery time respected but the glue received does not correspond to the photo on the site and the Tamiya instructions: Only and English and Japanes

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Acheteur Vérifié
purchased on 18/04/2017
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3 /5
★★★☆☆

Please pay attention to transport as my brush arrived broken and was quickly replaced.

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Acheteur Vérifié
purchased on 18/04/2017
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3 /5
★★★☆☆

Delayed deliveries. My last order was supposed to arrive between April 12 and 17! and still nothing!

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Acheteur Vérifié
purchased on 17/04/2017
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3 /5
★★★☆☆

Smooth except badly packed parcel received with boss

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Acheteur Vérifié
purchased on 16/04/2017
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2 /5
★★☆☆☆

Compared to other internet merchants, 1001 maquettes has its shortcomings and refunds for items not supplied are not prompt. So I only go to 1001 maquettes if I can't find it anywhere else. In addition to the slow shipping compared to the prices ordered from you and ordered from rue des maquettes on the same date, your packages usually arrive 45 days after your competitor with the same price.

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Acheteur Vérifié
purchased on 13/04/2017
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3 /5
★★★☆☆

Package too large without order shimming spoils grapples

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Acheteur Vérifié
purchased on 13/04/2017
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3 /5
★★★☆☆

Ordered on 02 04 17 received on 100417 ... In addition, two items do not correspond to my order. In short, I'm disappointed at the moment, I'm waiting to see what the solution to this problem is and to judge the quality of the service.

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Acheteur Vérifié
purchased on 11/04/2017
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3 /5
★★★☆☆

The product was ordered on 16 Mar 2017 … The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.

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Verified Buyer
purchased on 10/04/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
3 /5
★★★☆☆

The product was ordered on 16 Mar 2017 ... The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.

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Acheteur Vérifié
purchased on 10/04/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
2 /5
★★☆☆☆

I did not receive the Humbrol 34 white paint but some kind of unacceptable counterfeit!!!! 2 stars and I'm generous and not rewarded for the diligent customer I am

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Acheteur Vérifié
purchased on 10/04/2017
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2 /5
★★☆☆☆

Bsr deçu car j'ai commander en sachant que je pouvais être livré sous 24h l'anniversaire etait le samedi helas helas helas j'ai reçu le colis que ce matin d'ou ma decept

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Acheteur Vérifié
purchased on 10/04/2017
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2 /5
★★☆☆☆

Very long delivery times.

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Verifizierter Käufer
purchased on 09/04/2017
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2 /5
★★☆☆☆

Apparently a serious site, but only 2 stars.... as order in progress still undelivered. (Delivery scheduled between 4 and 6 av

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Acheteur Vérifié
purchased on 09/04/2017
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2 /5
★★☆☆☆

The model that I ordered in 1001maquetas I could find it in other web sites choose that one because they offered a. Service 2448 hours received the order. Service that by the way they are charging you for. I placed the order on Sunday March 26th and it arrived on Friday March 31st. They sent me an order confirmation email on Monday March 27th and I filed a claim on Wednesday. The model came perfectly and is not missing any parts or anything. For that part I am happy, for the other part I am not. So the next time I will try another site and I will evaluate the differences. Because if the model ordered on another site is going to arrive just as well and in less time... I'm not going to be happy.

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Comprador Verificado
purchased on 02/04/2017
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