Reviews 1001hobbies

A fuir does not want to cancel orders and sends products 3 months after official release 0/5*

Too much waiting!

NOT VERY WELL DISAPPOINTED

I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.

Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.

Product arrived broken sent 2 emails no response

Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.

I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!

The box containing the figures was half open and broken and one figure was missing.

It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job

Order placed 3 weeks ago still no news I do not recommend to anyone this Site

Not serious, sells open box plus missing item for new and 2nd item is not what was ordered

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

I have not received my order. I have sent you an email.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

Order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.

I would like to be contacted since I have not received any suitable colors for mounting

I did not receive my entire order, they just sent me a voucher for the missing products, without notifying me or even offering me a refund.

They're unable to deliver properly to their showrooms and don't know the products they're selling.

I received my item broken.

Says Hobbies.co.uk.....but are in France and i got shafted for £85 import duty!! Watch out if buying in UK..... Would have given 0 stars rating.......

The instructions are very brief, the components very fragile - in short, it's all gone to waste...

Following my complaint emails, I asked for the sale to be cancelled. Customer service simply ignores customer requests. The only response is silence. I'm very disappointed.

I haven't received my package, and you guys don't answer the phone!

No response from customer service. My emails remain dead letters. Disgraceful.

Order placed on December 12 (to make a gift for Christmas), debited on December 13 with as deadline for receipt before Christmas but package received that December 28!!!! I couldn't give it in time and didn't see the person again until January!!!! Very disappointed with the delivery time and I wasn't even warned !!!!

Hello i have received my order and moreover quickly but i am still waiting for another order N°NUZGYKQAD placed on 18/01/24. i would like to know what is happening, why is it taking so long. if you have a problem with delivery, cancel the order and i will find somewhere else. thank you cordially

A month's delivery time is far too long. Maybe I'll come back to you, but for now I'm not taking the risk of waiting too long. Sorry, I had a big order to place! Sincerely

I've been a layout artist since I was very young, and now I'm eighty-five, but I've never seen a presentation of such poor quality, without any explanation.

According to the information, it should only arrive shortly after Christmas. I can understand with an order on December 21 that the goods won't arrive for the festive season. But almost the end of January...then at least state the correct delivery date. For the extra charge on shipping, I could have ordered the whole thing just as easily on Amazon and for less money, including earlier delivery.

Hello, I'm sorry, the CD is from 2012 and does not work impossible to paste copy both parts of the CD SALUTATIONS, GW PS ,JE VAIS VOIR AVEC PAY PAL LA MACHE A SUIVRE

I ordered 4 products at the end of November in anticipation of Christmas: I only received one before Christmas. On January 20 I received 2 other products. One product is still missing and I haven't heard from customer service. Site to flee. I put one star because I can't put zero.

Package came almost month after ordering. It was incomplete. They had to send the rest of the goods again.

Shipping costs too high for a small toy and the delivery time is not respected.