/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had requested home delivery not to the stationery store
Alberto B.
purchased on 21/03/2024
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Answer from 1001hobbies
We sincerely apologize for the inconvenience. We would like to clarify that during the purchase process, you had the option to select your preferred delivery method, including home delivery service or pickup at a relais location. However, we understand that there may have been misunderstandings and we are here to resolve this situation as quickly and efficiently as possible. We are here to assist you and want to make sure that you receive the best possible service. Thank you for your understanding
1
/5
★☆☆☆☆
They did not deliver my order, after days waiting for a solution I have no answer, I do not recommend this site at all, you claim and if you call they answer in English and do not speak Spanish, the response mail is null to your claims, thank goodness it was a small order and I will not lose much money, because for me it is already lost.
Abel Z.
purchased on 06/03/2024
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Answer from 1001hobbies
We sincerely regret the inconvenience you experienced with your order. We understand your frustration and apologize for any delay or miscommunication you have experienced. We take your situation very seriously and are committed to resolving this issue quickly and to your satisfaction. Our goal is to provide quality service and ensure full customer satisfaction. We look forward to the opportunity to prove to you that we are capable of doing so. Thank you for your understanding
1
/5
★☆☆☆☆
Worthless webshop! After two weeks of waiting, my order has still not been shipped even though it is indicated to be in stock. The e-mail is not responded to and when I call I get an English speaking person on the phone (probably outsourced customer service). Can't cancel the order on the website or by phone because they first have to 'investigate' what went wrong. In short, worthless order here NEVER again. Now just hope I get my money back.
Matthijs D.
purchased on 13/03/2024
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Answer from 1001hobbies
Dear Customer, We are very sorry to hear that you experienced problems with your order. As a French online store, we always strive to provide high-quality customer service, and we deeply regret that your experience did not meet your expectations. We want to assure you that we take your concerns very seriously and will immediately investigate what happened with your order. We will do our best to correct this mistake and we hope to regain your trust again in the future. If you have any further questions or comments, please do not hesitate to contact us directly. We are ready to assist you. Kind regards,
1
/5
★☆☆☆☆
It took 17 days to send me the product.
Victor H.
purchased on 20/02/2024
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Answer from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
1
/5
★☆☆☆☆
A fuir does not want to cancel orders and sends products 3 months after official release 0/5*
Jeremy C.
purchased on 11/11/2023
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Answer from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
1
/5
★☆☆☆☆
Too much waiting!
Johakim S.
purchased on 18/10/2023
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1
/5
★☆☆☆☆
NOT VERY WELL DISAPPOINTED
Joel R.
purchased on 22/02/2024
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1
/5
★☆☆☆☆
I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.
Michael F.
purchased on 19/02/2024
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1
/5
★☆☆☆☆
Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.
Anne O.
purchased on 30/01/2024
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1
/5
★☆☆☆☆
Product arrived broken sent 2 emails no response
Antonella F.
purchased on 25/01/2024
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1
/5
★☆☆☆☆
Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.
Henrik B.
purchased on 07/01/2024
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1
/5
★☆☆☆☆
I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!
Jean-paul L.
purchased on 06/03/2024
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1
/5
★☆☆☆☆
The box containing the figures was half open and broken and one figure was missing.
Adrian G.
purchased on 29/02/2024
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1
/5
★☆☆☆☆
It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job
Fausto C.
purchased on 13/02/2024
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Answer from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Order placed 3 weeks ago still no news I do not recommend to anyone this Site
Olivier C.
purchased on 09/02/2024
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1
/5
★☆☆☆☆
Not serious, sells open box plus missing item for new and 2nd item is not what was ordered
Emanuel R.
purchased on 22/02/2024
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1
/5
★☆☆☆☆
I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.
Rian V.
purchased on 18/01/2024
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1
/5
★☆☆☆☆
I haven't received the order yet.
Daniel C.
purchased on 16/02/2024
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1
/5
★☆☆☆☆
I have not received my order. I have sent you an email.
Michael F.
purchased on 19/02/2024
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1
/5
★☆☆☆☆
Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.
Giampiero S.
purchased on 16/11/2023
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1
/5
★☆☆☆☆
False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.
Eugeni R.
purchased on 02/02/2024
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1
/5
★☆☆☆☆
The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.
Jean Guy N.
purchased on 11/02/2024
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Answer from 1001hobbies
Hello Sir, Thank you for your feedback. We would like to inform you that an after-sales service has been opened with our supplier following your contact with Customer Service. The supplier requires that you return the product in order to process the after-sales service. Without this, we cannot process it properly. Thank you for your understanding.
1
/5
★☆☆☆☆
The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.
Dario G.
purchased on 27/11/2023
1
/5
★☆☆☆☆
Order was often delayed without possibility to cancel and get full refund
Bart D.
purchased on 22/10/2023
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1
/5
★☆☆☆☆
Order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...
Emmanuel G.
purchased on 09/01/2024
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1
/5
★☆☆☆☆
I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.
Udo B.
purchased on 07/02/2024
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1
/5
★☆☆☆☆
I would like to be contacted since I have not received any suitable colors for mounting
Carlo R.
purchased on 11/02/2024
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1
/5
★☆☆☆☆
I did not receive my entire order, they just sent me a voucher for the missing products, without notifying me or even offering me a refund.
Axel M.
purchased on 06/02/2024
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1
/5
★☆☆☆☆
They're unable to deliver properly to their showrooms and don't know the products they're selling.
Porte M.
purchased on 10/01/2024
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1
/5
★☆☆☆☆
I received my item broken.
Edwige D.
purchased on 28/01/2024
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