/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It's hard to get a product exchanged.
Pierre S.
purchased on 16/10/2024
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Answer from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
2
/5
★★☆☆☆
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
O V.
purchased on 13/10/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
3
/5
★★★☆☆
Website is fine
Paul D.
purchased on 21/10/2024
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Answer from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
2
/5
★★☆☆☆
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
Simon B.
purchased on 30/10/2024
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Answer from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
2
/5
★★☆☆☆
Another order that takes over a month to arrive...
Philippe D.
purchased on 29/10/2024
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Answer from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
2
/5
★★☆☆☆
Significantly more expensive than other suppliers, longer delivery times.
Michel H.
purchased on 17/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
3
/5
★★★☆☆
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
Claude M.
purchased on 24/10/2024
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Answer from 1001hobbies
We apologize for this disappointing situation. It can happen that an item in stock is quickly sold out due to high demand, resulting in a delay in restocking. We are working to improve our stock management to avoid such inconveniences in the future. Thank you for your patience and understanding.
2
/5
★★☆☆☆
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
Séverine M.
purchased on 30/09/2024
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Answer from 1001hobbies
We apologize for the delay in the delivery of your order. We understand your frustration, especially when it comes to gifting a product to a loved one. Please be assured that we are doing our utmost to improve our delivery times and avoid such inconveniences in the future. If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and patience.
3
/5
★★★☆☆
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
Philippe M.
purchased on 19/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We fully understand that timing is crucial for a layout artist, and we'll do our best to improve the speed of our deliveries. Please let us know if you have any specific requirements in the future, and we'll be happy to help!
2
/5
★★☆☆☆
Products shipped without concern for readability of color codes. You should provide s change the packaging
Roberto T.
purchased on 05/11/2024
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Answer from 1001hobbies
We apologize for the inconvenience. We take note of your suggestion and will work to improve the packaging and visibility of the color codes so that they are easy to read. Thank you for sharing your feedback, it is important for us to improve the service.
3
/5
★★★☆☆
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
Claude S.
purchased on 05/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery time was longer than expected and that the condition of the product did not meet your expectations. We understand your frustration and apologize for the inconvenience. Please be assured that we will take your comments into account to improve the management of our lead times and the quality of our products. Should you encounter any other problems with the product you received, please do not hesitate to contact us so that we can find a solution.
2
/5
★★☆☆☆
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
Antonio Q.
purchased on 30/10/2024
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Answer from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
3
/5
★★★☆☆
From payment to shipping, I find the processing very long.
Torsten G.
purchased on 14/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are sorry that the processing took longer than expected. We are constantly working to improve our processes to provide you with a faster delivery. We hope you have a faster experience next time!
2
/5
★★☆☆☆
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
Miguel C.
purchased on 15/10/2024
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Answer from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
3
/5
★★★☆☆
Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!
Corinne R.
purchased on 09/10/2024
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Answer from 1001hobbies
Thank you for sharing your experience with us. We fully understand your frustration with the delay and early debit, and apologize for the inconvenience. Please be assured that we are closely monitoring the shipment of your second item and will get it to you as soon as possible. Please do not hesitate to contact us with any questions you may have, and we will be happy to assist you.
3
/5
★★★☆☆
Too many e-mails
Fabienne P.
purchased on 20/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We understand that the frequency of e-mails may be too high. We will take your comment into account to adjust our mailings. Please let us know if you have any other suggestions!
3
/5
★★★☆☆
Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.
Romain B.
purchased on 25/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are pleased that you were delivered on the estimated date. We are sorry to hear that the sandblaster box may have caused some inconvenience. We hope all your model parts are intact. If you need any help with this adventure, please don't hesitate to contact us. We're here to help!
2
/5
★★☆☆☆
It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.
Jean-luc I.
purchased on 12/10/2024
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Answer from 1001hobbies
Thank you for your feedback! Indeed, for some products like the ones you ordered, the instructions are only available in other languages. We understand that this complicates assembly, and we're taking your comment into account as we work with our suppliers to improve this point. Please don't hesitate to contact us if you need any further assistance!
2
/5
★★☆☆☆
I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.
Michel G.
purchased on 22/10/2024
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Answer from 1001hobbies
Thank you for your feedback, and we're sorry for the experience. Colis Privé is indeed our home delivery option. For your next order, you can also choose Mondial Relay if that suits you better. We hope to be able to satisfy you fully in the future!
2
/5
★★☆☆☆
My orders became a huge mess! The order is still not complete!
Ronny G.
purchased on 29/09/2024
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Answer from 1001hobbies
We are sorry to hear that there has been an inconvenience with your order. One order is still being processed and we are doing everything we can to obtain the missing products as quickly as possible. Thank you for your patience and understanding!
2
/5
★★☆☆☆
I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.
Johann P.
purchased on 08/08/2024
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Answer from 1001hobbies
We are sorry to hear that you had to wait so long for your order and that not all products were delivered. We understand how frustrating this can be and appreciate your patience. We're glad you were happy with our customer service! ️ We take your feedback on pricing seriously and will work to improve our offering. Thank you for your feedback and we hope we can provide you with a better experience next time!
3
/5
★★★☆☆
Unfortunately, it is not clear when delivery will take place. However, if you ask online, you get quick information. Goods too expensive compared to other suppliers.
Johann P.
purchased on 06/10/2024
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Answer from 1001hobbies
Thank you for your honest feedback! We understand that the delivery time can sometimes be unclear, but we are pleased that you received quick information. We are constantly working to improve our offer. Your comment about the prices is very valuable to us! We hope to see you again soon and provide you with an even better experience!
3
/5
★★★☆☆
Hello, parcel well received, however the box is damaged and too large, the model boxes are not held correctly, so packaging problem. Fortunately, the model boxes did not suffer. On the other hand, the tiger caterpillar elements are detached from the bunches and fall directly into the box, so once again a packaging problem. A little disappointed all the same for my first order with you.
Patrice D.
purchased on 22/10/2024
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Answer from 1001hobbies
Hello and thank you for your feedback! We're sorry to hear that the packaging wasn't up to scratch for your first order. We take your comments very seriously and will work to improve the packaging to avoid this kind of problem in the future. It's great that the model boxes are intact, but we understand your disappointment. Please don't hesitate to contact us if you need any assistance. See you soon, and we hope to delight you with your next order!
2
/5
★★☆☆☆
It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.
Carolina J.
purchased on 28/09/2024
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Answer from 1001hobbies
Hello, thank you for your comment. We are sorry that the delivery took longer than expected and that the refund process is taking time. Please be assured that we will endeavor to process your refund as soon as possible. If there is anything else we can help you with, please let us know, we hope you find the car your husband wanted in your next purchase!
2
/5
★★☆☆☆
It took too long and several angry emails before I received anything
William M.
purchased on 24/06/2024
Answer from 1001hobbies
Thank you for your feedback, and we sincerely apologize for the delay and any frustration it caused. We appreciate your patience as we worked through the issue, and we are glad to inform you that your order has been delivered. Unfortunately, we were unable to provide all the products you ordered. If there's anything else we can do for you or if you have further questions, please don't hesitate to reach out. Thank you for understanding!
2
/5
★★☆☆☆
Delivery time too long
Henri L.
purchased on 11/10/2024
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Answer from 1001hobbies
Thank you for sharing your feedback. We are sorry to hear that the delivery time was too long for you. We understand how frustrating this can be and are constantly working to improve our turnaround times. Your patience is much appreciated. Thank you again for your feedback!
3
/5
★★★☆☆
Rather long order
Mario B.
purchased on 08/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that your order took longer than expected. We strive to improve our delivery times and appreciate your feedback. If you have any questions or concerns, please do not hesitate to contact our customer service department. Thanks again for your feedback!
3
/5
★★★☆☆
Slow delivery. Almost 3 weeks between order and delivery.
Dorothee G.
purchased on 12/09/2024
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Answer from 1001hobbies
Thank you for your return. We're sorry to hear that it took almost three weeks for your order to arrive. We understand that long delivery times can be frustrating and we are constantly striving to improve our service. We hope your next experience will be much quicker.
3
/5
★★★☆☆
Figurine damaged at the level of the head (chin)... Fast delivery
Manon M.
purchased on 13/10/2024
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Answer from 1001hobbies
Thank you for sharing your feedback. We are delighted to hear that delivery was prompt, but we are sorry to hear that the figurine arrived damaged on the head. Your satisfaction is very important to us, and we encourage you to contact our customer service department so they can help you resolve this issue. Thanks again for your comment!
3
/5
★★★☆☆
No base to stick the buildings to. Very small size compared with usborne models
Sylvain B.
purchased on 12/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We're sorry to hear that you couldn't find a base to stick the buildings on and that the dimensions were smaller than expected compared to the Usborne models. We value your feedback and take it into account to improve our offer. If you have any questions or need assistance, please don't hesitate to contact us. Thanks again for your feedback!