★★★★☆
based on 37900 reviews published
Latest neutral customer reviews
Site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
It's hard to get a product exchanged.
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
Website is fine
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame. Thanks anyway, but it's far from square.
Another order that takes over a month to arrive...
Significantly more expensive than other suppliers, longer delivery times.
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
Products shipped without concern for readability of color codes. You should provide s change the packaging
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
From payment to shipping, I find the processing very long.
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!
Too many e-mails
Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.
It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.
I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.
My orders became a huge mess! The order is still not complete!
I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.
Unfortunately, it is not clear when delivery will take place. However, if you ask online, you get quick information. Goods too expensive compared to other suppliers.
Hello, parcel well received, however the box is damaged and too large, the model boxes are not held correctly, so packaging problem. Fortunately, the model boxes did not suffer. On the other hand, the tiger caterpillar elements are detached from the bunches and fall directly into the box, so once again a packaging problem. A little disappointed all the same for my first order with you.
It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.
It took too long and several angry emails before I received anything
Delivery time too long
Rather long order
Slow delivery. Almost 3 weeks between order and delivery.
Figurine damaged at the level of the head (chin)... Fast delivery
No base to stick the buildings to. Very small size compared with usborne models
Packaging and box arrived broken and with the box open
Order received on time, only packaging to be improved to avoid shipping damage
Delivery takes too long (2 weeks)
The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.
Improved packaging
They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.
This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.
Delay and problems with delivery. Package all torn.
Shipping was fine. Unfortunately, the product had a flaw, which was a shame.