★★★★☆
based on 38216 reviews published
Latest neutral customer reviews
Very expensive products and delay in delivery
For a simple order, it all takes a long time. Also too little info on when to ship
Let's start with the positive: the order arrived on time. Then let's come to the negative point, the paint was hardened and therefore unusable, 6 colors were provided for the model but only 4 were in the box, some parts were broken or undone, as if the box had already been unpacked ....
Good but delivery a bit long, still not received by the way. Order on 29/11
The parcel was sent a long way from my home to a post office I didn't know (Technoparc de st Genis Pouilly) and which I had a lot of trouble finding. The package was huge and difficult to carry. The dimensions should be highlighted when the item is ordered.
Delivery too long and expensive
The free shipping was referring only to the pickup point. All sites now give free shipping charges upon reaching a certain threshold even for home shipping.
Order processing and shipping of the goods did not go so well. On the plus side, the support team was very helpful. Many thanks for that. Things only went better and faster after the support team got involved.
Online availability should be updated abruptly, so that people's time would not be wasted.
Long delivery time without status updates. Delivered goods defective. Refusal to replace because DHL was to blame, although the packaging was not damaged. Otherwise top.
Very slow. OK if you're not in a hurry.
As slow as ever...
This is not an opinion, but a statement! The model has been in storage for a very long time! Considerable damage to the box! I don't know what there is not to understand! There will be no more news from.
Received without paint, glue or brushes
It should be possible to select time slots for delivery with a hand-delivery driver.
I only received part of my order!
Product arrival a little late
No opinion
It took a while but overall the book arrived damaged on the covers in many places.
High shipping costs and several weeks to delivery
Delivery takes way too long
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
Three-month wait for delivery
Moderate
Shipped very quickly, but received a cardboard box damaged on one side, without damaging the merchandise. The model is made entirely of plastic, which doesn't seem to be very high quality - to be seen once assembled!
Not always clear on website. Shipping took a long time. Could be due to crowds. But a work remains kang
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs. - The expected time of availability of the missing product was increasing instead of decreasing. - After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
Site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
It's hard to get a product exchanged.
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
Website is fine
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame. Thanks anyway, but it's far from square.
Another order that takes over a month to arrive...
Significantly more expensive than other suppliers, longer delivery times.
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
Products shipped without concern for readability of color codes. You should provide s change the packaging
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely