/5
★★★★☆
based on 37274 reviews published
★★★★☆
based on 37274 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Absolute disaster. One model canceled before shipping even by phone. is still sent and money is deducted (cheek!!!) now run after the money. The second model (BF109 117-€) completely deletantisch assembled. Motor crooked, controls not adjusted correctly. Conclusion does not fly and is for the ton I never order there again !!! except expensive nothing too good.
Verifizierter Käufer
purchased on 12/10/2018
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1
/5
★☆☆☆☆
Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
Verified Buyer
purchased on 09/10/2018
1
/5
★☆☆☆☆
Muy mala compre un producto que decía... Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
Acheteur Vérifié
purchased on 09/10/2018
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1
/5
★☆☆☆☆
You have not sent me what I asked for. On top of that, now there is no sign of a vine
Comprador Verificado
purchased on 08/10/2018
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1
/5
★☆☆☆☆
Ho effettuato l'ordine al 10 di agosto al 5 settembre ancora non avevo alcuna news da parte loro solo un ipotetico stiamo cercando di recuperare presso il nostro fornitore il suo modello. Giudizio negativo al massimo. Ho attivato Paypal per recuperare i miei soldi che grazie a loro ho ricevuto indietr
Acheteur Vérifié
purchased on 05/10/2018
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1
/5
★☆☆☆☆
Ho effettuato l'ordine al 10 di agosto al 5 settembre ancora non avevo alcuna news da parte loro solo un ipotetico stiamo cercando di recuperare presso il nostro fornitore il suo modello. Giudizio negativo al massimo. Ho attivato Paypal per recuperare i miei soldi che grazie a loro ho ricevuto indietr
Acheteur Vérifié
purchased on 05/10/2018
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1
/5
★☆☆☆☆
On the page indicated ""product in stock delivery in 24 hours "" then when paying I indicated that 7 days in the end it took 15 days to arrive. I will not buy again from
Comprador Verificado
purchased on 04/10/2018
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1
/5
★☆☆☆☆
Change of address not taken into account on the site. My parcel was therefore lost and returned to sender, despite my numerous emails and calls to the Colissimo service to change my address. After a week on the phone with a 1001 maquettes advisor who assured me that he would send me an order right away, I've been waiting 15 DAYS for my parcel! This is unacceptable! Competitor sites (like OupsModel, for example) will be delighted to help me.
Acheteur Vérifié
purchased on 01/10/2018
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1
/5
★☆☆☆☆
The box came with duplicate parts and was missing a whole section of parts
Verified Buyer
purchased on 30/09/2018
1
/5
★☆☆☆☆
Missing section of parts The box came with duplicate parts and was missing a whole section of parts
Acheteur Vérifié
purchased on 30/09/2018
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Answer from 1001hobbies
Good afternoon, We have send you an email about this issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Missing section of parts The box came with duplicate parts and was missing a whole section of parts
Verified Buyer
purchased on 30/09/2018
Answer from 1001hobbies
Good afternoon, We have send you an email about this issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Parts set for the Titanic model 1:400 too inaccurate and overpriced! No response to any changes or price reduction or exchange. I cannot recommend this to anyone. I'm really annoyed and just feel wasted!
Verifizierter Käufer
purchased on 29/09/2018
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1
/5
★☆☆☆☆
Very pleasant shopping experience. Fast turnaround time for shipping. Product arrived as advertised. Thanks!
Verified Buyer
purchased on 25/09/2018
1
/5
★☆☆☆☆
I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue
Verified Buyer
purchased on 24/09/2018
1
/5
★☆☆☆☆
Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue
Verified Buyer
purchased on 24/09/2018
Answer from 1001hobbies
Dear customer, Thank you for your feedback. The estimated arrival time of your package has been confirmed when you ordered the product for the 26th of September. So we expect that your order will be delivered this week. Please do not hesitate to contact us when you have any question. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue
Acheteur Vérifié
purchased on 24/09/2018
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Answer from 1001hobbies
Dear customer, Thank you for your feedback. The estimated arrival time of your package has been confirmed when you ordered the product for the 26th of September. So we expect that your order will be delivered this week. Please do not hesitate to contact us when you have any question. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Package arrived empty!
Acheteur Vérifié
purchased on 22/09/2018
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1
/5
★☆☆☆☆
Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......
Acheteur Vérifié
purchased on 21/09/2018
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1
/5
★☆☆☆☆
Hello Many e-mails for nothing no delivery despite a cash payment by Paypal with fees. I am still waiting to receive my order. Sorry, orders placed in Europe or all over the world are honored. France, a country of criminals against humanity, condemned several times by the International Criminal Court, no longer shines in my eyes. A simple order that doesn't arrive, so what about the rest? That's another debate. With all due respect. M
Acheteur Vérifié
purchased on 21/09/2018
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1
/5
★☆☆☆☆
Not serious at all
Acheteur Vérifié
purchased on 21/09/2018
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1
/5
★☆☆☆☆
Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......
Verified Buyer
purchased on 21/09/2018
1
/5
★☆☆☆☆
Hello A particularly unpleasant experience. I bought on 1001maquettes 3 puzzles in promotion my order was accepted and paid. The company then cancelled the order, stating that there had been a price error. I was reimbursed but lost a lot of time and money, especially as I lost another opportunity to buy at a good price. No gesture offered by 1001 puzzle. I will not return. Site to be avoided. There may be many more cases of this kind, as I was not spontaneously offered the opportunity to buy a puzzle.
Acheteur Vérifié
purchased on 20/09/2018
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1
/5
★☆☆☆☆
Ordered paid immediately and then.... nothing more! I'm not impatient but when I read various reviews I got nervous and immediately opened a paypal case - especially as emails ALL REMAIN UNANSWERED! If you open a case with an honest seller you at least get a response - whatever the excuse. But here: NOTHING AGAIN! Either fraudsters at work or dilettantes. I don't know. But if you don't even reply, I have to fear the worst. My good money (for which I have to work HARD) is now in PayPal orbit. I haven't seen any goods yet. Anyone can deliver later. But not replying is the very worst! I can only warn against this store!
Verifizierter Käufer
purchased on 20/09/2018
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1
/5
★☆☆☆☆
,delivery too long and I had to pay... ,delivery too long and I had to pay for it! Next time I will buy from Irish website or UK
Acheteur Vérifié
purchased on 19/09/2018
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1
/5
★☆☆☆☆
,delivery too long and I had to pay… ,delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK
Verified Buyer
purchased on 19/09/2018
1
/5
★☆☆☆☆
Prompt delivery and excellent packaging - excellent. Would recommend 1001 modelkits to anyone
Verified Buyer
purchased on 17/09/2018
1
/5
★☆☆☆☆
Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!
Acheteur Vérifié
purchased on 17/09/2018
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1
/5
★☆☆☆☆
Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!
Verified Buyer
purchased on 17/09/2018
1
/5
★☆☆☆☆
No delivery
Acheteur Vérifié
purchased on 15/09/2018
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1
/5
★☆☆☆☆
Wait one me my order...
Acheteur Vérifié
purchased on 14/09/2018
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