/5
★★★★☆
based on 37266 reviews published
★★★★☆
based on 37266 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The small key fob has still not arrived. In this day and age where everything is delivered quickly, it is not exactly customer-friendly to wait so long. I hope that the item arrives soon. I will never order anything from you again!!!!
Verifizierter Käufer
purchased on 14/09/2018
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1
/5
★☆☆☆☆
Delivery time now already over 9 days. Far too long.
Verifizierter Käufer
purchased on 12/09/2018
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1
/5
★☆☆☆☆
Negative I placed the order on 3108 and I haven't heard anything more payment in advance with pay pal I wrote two mails but I haven't heard back
Acquirente Verificato
purchased on 12/09/2018
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1
/5
★☆☆☆☆
I placed an order for 3 models and although they arrived on time, the packages were wrapped in plastic without protection or warning of fragile package so I have received broken packages and one of the models was broken. I have contacted customer service and at first they answered me quickly but when I got to the point of accepting one of the options they gave me they did not give me any sign of life and after 3 emails within 3 weeks to give them time to respond I'm still waiting.
Comprador Verificado
purchased on 11/09/2018
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1
/5
★☆☆☆☆
It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be
Acheteur Vérifié
purchased on 08/09/2018
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1
/5
★☆☆☆☆
It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be
Acheteur Vérifié
purchased on 08/09/2018
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1
/5
★☆☆☆☆
I haven't received the package I don't know where it is and the customer service is not responding. Very bad
Acquirente Verificato
purchased on 07/09/2018
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1
/5
★☆☆☆☆
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
Acheteur Vérifié
purchased on 05/09/2018
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1
/5
★☆☆☆☆
4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.
Acheteur Vérifié
purchased on 05/09/2018
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1
/5
★☆☆☆☆
I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!
Acquirente Verificato
purchased on 31/08/2018
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1
/5
★☆☆☆☆
Order from 08.08.2018 not yet received. thank you
Verifizierter Käufer
purchased on 28/08/2018
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1
/5
★☆☆☆☆
Hello I would like to give my opinion but my parcel ordered on 78 has still not arrived. 3 delivery point changes with Mondial Relay. Normally I'd pick it up today: it's 1:45 pm and still not delivered.
Acheteur Vérifié
purchased on 28/08/2018
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1
/5
★☆☆☆☆
Arrived on the dot..All as ordered. A fast service and an attentive one.
Verified Buyer
purchased on 27/08/2018
1
/5
★☆☆☆☆
I ordered a glue for polystyrene. The glue I was sent melted the polystyrene.
Acheteur Vérifié
purchased on 27/08/2018
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1
/5
★☆☆☆☆
Nothing to see with the photo for the price we will not talk about 100€ not even the glue and supplies in short otherwise the model and well party parts well repro
Acheteur Vérifié
purchased on 27/08/2018
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1
/5
★☆☆☆☆
Bad finishes only for interior despite the cost and size it is not worth it. Arrived on time and well packed.
Comprador Verificado
purchased on 24/08/2018
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1
/5
★☆☆☆☆
After cancelling my order (179392) because of the delays they told me the amount to be refunded and I accepted. That was the 24052018. Today 19082018 I STILL HAVE NOT RECEIVED THE MONEY BACK. I sent an email on 11072018 which has not been answered. I am very disappointed
Comprador Verificado
purchased on 19/08/2018
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1
/5
★☆☆☆☆
Never again will I ever deal with this... Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Acheteur Vérifié
purchased on 16/08/2018
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Answer from 1001hobbies
Dear Mr Neal, You made your order on August 9th. The delay was announced between August 28th and August 29th. The product you ordered is not in stock in our warehouse but by our suppliers, as it is written on our productsheets. We ship from France, and you live the US. That is why the delay is longer but we are currently respecting the delay, which were announced in the first place. Yours sincerely, The 1001modelkits team
1
/5
★☆☆☆☆
Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Verified Buyer
purchased on 16/08/2018
1
/5
★☆☆☆☆
Never again will I ever deal with this… Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again
Verified Buyer
purchased on 16/08/2018
Answer from 1001hobbies
Dear Mr Neal, You made your order on August 9th. The delay was announced between August 28th and August 29th. The product you ordered is not in stock in our warehouse but by our suppliers, as it is written on our productsheets. We ship from France, and you live the US. That is why the delay is longer but we are currently respecting the delay, which were announced in the first place. Yours sincerely, The 1001modelkits team
1
/5
★☆☆☆☆
Enjoyed what I got. Highly recommended
Verified Buyer
purchased on 12/08/2018
1
/5
★☆☆☆☆
I have been ripped off and robbed. I made the return of the products purchased (It was for a gift and I made a mistake in the scale of products) and almost two months later I have not received any refund or voucher for the amount spent or anything like that. I have been trying for two weeks to contact them by phone and email and there is no way they will answer my calls or emails. I have neither the products nor the money. I feel like I have been ripped off and robbed.
Comprador Verificado
purchased on 07/08/2018
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1
/5
★☆☆☆☆
Not very impressed with the shipping 1 told it was going out DHL it did not. 2 two weeks wait for shipment 3 shipment was not boxed but wrapped with thin black plastic 4 the boxes inside plastic wrap were crushed on one side and plastic wrap was torn open. This is the first time that I have had a problem hopefully the last all other orders were great.
Verified Buyer
purchased on 05/08/2018
1
/5
★☆☆☆☆
Good afternoon. I would like to score well but I can not because since the 27th of last month that I ordered two items (a German motorcycle and a German field kitchen) I have not received either of the two orders which I bring to your attention to inform me if I will get or on the contrary I will get my money back. Thank you very much and I am waiting for an answer before making the pertinent steps so that as I have already said the order or the money arrives to me. A greeting
Comprador Verificado
purchased on 05/08/2018
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1
/5
★☆☆☆☆
Goods as described. Speedy delivery. Recommended.
Verified Buyer
purchased on 04/08/2018
1
/5
★☆☆☆☆
Verrry slow Verrry slow! Haven't received my order yet. Order number 136436. Sent 10 Jul. It is now 3 Aug.
Acheteur Vérifié
purchased on 03/08/2018
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Answer from 1001hobbies
Dear Mr Coburn, I am contacting per email in order to solve this issue. During the summer time, the delivery can take a little longer to the US. Yours sincerely, The team 1001modelkits
1
/5
★☆☆☆☆
Verrry slow Verrry slow! Haven’t received my order yet. Order number 136436. Sent 10 Jul. It is now 3 Aug.
Verified Buyer
purchased on 03/08/2018
Answer from 1001hobbies
Dear Mr Coburn, I am contacting per email in order to solve this issue. During the summer time, the delivery can take a little longer to the US. Yours sincerely, The team 1001modelkits
1
/5
★☆☆☆☆
My return never arrived and never refunded !!!! never again will I order from this site ....
Acheteur Vérifié
purchased on 01/08/2018
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1
/5
★☆☆☆☆
I ORDER A SMALL MODEL 30072018 I PAY 7.99€ FOR DELIVERY AND IT ARRIVES 2 DAYS LATER. ON THE DAY OF DELIVERY, THE SELLER TELLS ME THAT IT WILL ONLY ARRIVE ON 07082018 AND THAT HE WON'T REFUND THE SHIPPING COSTS. ZERO CUSTOMER SERVICE! I'VE NEVER SEEN ANYTHING LIKE IT!
Acheteur Vérifié
purchased on 01/08/2018
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1
/5
★☆☆☆☆
Ordered 2 Cobi6016 pirate shipand 6019 pirate ship The parcel arrived completely folded in the letterbox Wrapped in very thin black plastic film For a birthdayVery disappointed I don't even know how to present them I wrote to you
Acheteur Vérifié
purchased on 31/07/2018
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