/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
THE COLORS SHIPPED TO US ARRIVED DEFINITELY LATE BY MAIL . WE HAD DIFFICULTY FINDING THE PACKAGE BECAUSE THE LETTER CARRIER AFTER LEAVING A SATURDAY MORNING NOTICE IN THE MAILBOX GAVE 10 DAYS TO PICK UP THE PACKAGE. PURTTROPPO PERO 'IN THOSE 10 DAYS I WAS PERSONALLY ABSENT AND I ADOVUTO MAKE PROXY TO MY BROTHER WHO CONFIRMED THAT THE POST OFFICES OF PIETRASANTALU COULD NOT FIND ANYTHING ... SO HE WENT TO THE POST OFFICES OF MARINA DI PIETRASANTA AND AFTER AN ODYSSEY SIONO MANAGED TO FIND THE PACKAGE. SO THE NEGATIVE SCORE LIES IN THE SHIPMENT DEFINITELY TOO SLOW AND CLEARLY IN THE ITALIAN POST OFFICE TO BE DISCOURAGED. IF I KNEW THE SHIPPING TIMES SO LONG AND THE ENORMOUS DIFFICULTIES OF DELIVERY I WOULD NEVER HAVE ORDERED THE PRODUCTS. CORDIALLY R. ARRIGHINI
Acquirente Verificato
purchased on 05/07/2019
Translated review
2
/5
★★☆☆☆
Despite availability of quite high postage costs and a promise of 4-7 days delivery time, the goods only arrived after 22 days! Tracking was not possible despite the tracking number. When asked, they said that the selected shipping method takes a long time by default. Why don't they just write that it takes 4-30 days? The customer is deliberately being taken for a ride... If you need your item promptly: buy elsewhere. ""Answer from 1001 modellbau Hello, you have initially selected a product that is available but not in stock. Available shipment in 6-8 days corresponds to the delivery from our supplier to our warehouse. In addition, you have chosen the Eco delivery. Eco is the cheapest delivery. Deliveries usually take 1 week but in some very special cases Eco deliveries can take up to three weeks. To speed up delivery, select Express delivery. Yours sincerely"" Unfortunately, judging by the reaction of 1001modellbau, they did not understand what it was all about (hence the reduction from 3 to 2 stars)... I was shown a delivery time of 4-7 days during and after the purchase! If the shipping method takes up to (or as in my case even longer than) 3 weeks then please write it too!!! The customer is being taken for a ride with the 4-7 information! *shakes head* And: if a product is available, it should also be in stock. Otherwise you can't dispose of it.... If available meant that the item existed in the world, the designation would be useless in an online store.
Verifizierter Käufer
purchased on 05/07/2019
Translated review
3
/5
★★★☆☆
Slow in delivery quite slow
Comprador Verificado
purchased on 04/07/2019
Translated review
2
/5
★★☆☆☆
It took 10 days for the order to be sent (and not 8 as stated on my order history, and even 8 days is a long time), then the delivery time in total took 21 days for the parcel to arrive, almost as long as Chinese sites. What's more, the free delivery conditions weren't clear.
Acheteur Vérifié
purchased on 03/07/2019
Translated review
3
/5
★★★☆☆
The delivery of the products is a bit slow and above all expensive. Otherwise correct
Comprador Verificado
purchased on 01/07/2019
Translated review
3
/5
★★★☆☆
Product matched in the decription but not in the image posted on the site. Also the shipping charges were carucce. Other than that very good experience.
Acquirente Verificato
purchased on 01/07/2019
Translated review
2
/5
★★☆☆☆
The 'purchase ( Birthday gift for June 1st of my son ) was to deliver the model by the end of May. I had to wait until day 7 June ( about 845 hours ) and receive a phone call from the local post office informing me that at their premises there was a very bulky package ( ???? ) and that I could go and retrieve it. (Delivery was to ""home"") Too bad my son works in the UAE and had left that very morning....
Acquirente Verificato
purchased on 28/06/2019
Translated review
3
/5
★★★☆☆
Huge offer and sorted x categories. Shipping time however too long and lack of any update on shipping
Acquirente Verificato
purchased on 27/06/2019
Translated review
3
/5
★★★☆☆
T0ujouts satisfied with 1001 maquettes Except last order made June 13 and delivery scheduled June 26 May be a little lo
Acheteur Vérifié
purchased on 26/06/2019
Translated review
2
/5
★★☆☆☆
I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You
Verified Buyer
purchased on 24/06/2019
Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
2
/5
★★☆☆☆
I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You
Acheteur Vérifié
purchased on 24/06/2019
Translated review
Answer from 1001hobbies
Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards
3
/5
★★★☆☆
My order was placed on June 11, 2019. Delivery was promised in 2 to 4 working days. I was therefore confident I would have it for Father's Day. To be sure I even paid a supplement to be delivered faster by Colissimo. Big disappointment because the product was finally delivered.
Acheteur Vérifié
purchased on 23/06/2019
Translated review
2
/5
★★☆☆☆
I still haven't received my parcel purchase made on 1006 confirmation of sending the parcel on 1806 according to the estimate I was supposed to receive my parcel on 1906 to date I'm still waiting for it
Acheteur Vérifié
purchased on 22/06/2019
Translated review
2
/5
★★☆☆☆
I received my ordered vehicle quite quickly but to my regret, once I had unpacked it to put it in the window, I regretted the doubt I had when I sent the vehicle in its packaging to find that the front windscreen was damaged. I find this regrettable, especially for the price of the vehicle, and it's a shame that there isn't a minimum visual check on the shipment before it's dispatched. I'm going to hesitate twice before placing another order. It's a shame because I'd spotted about ten vehicles that I needed, but I'm going to look on another site because I was disappointed with my order.
Acheteur Vérifié
purchased on 21/06/2019
Translated review
2
/5
★★☆☆☆
I am very disappointed because a tube of glue arrived open and has glued the order form and all the paints and I have no response from 1001maquettes I hope you will do what is necessary to send me back a tube of glue I have a photo of the order form at your disposal to
Acheteur Vérifié
purchased on 21/06/2019
Translated review
2
/5
★★☆☆☆
If you don�t mind the slightly longer delivery time as it�s coming from abroad then this is the ideal company. Huge choice of items in my case enamel paints at a better price than I could find anywhere else. Happy all round thanks.
Verified Buyer
purchased on 20/06/2019
3
/5
★★★☆☆
Delivery too slow
Acheteur Vérifié
purchased on 20/06/2019
Translated review
3
/5
★★★☆☆
Well-prepared packaging for shipment. However, the packaging for the plane had already been opened (i.e. sent to someone's home) and very badly resealed. Inside there was some broken polystyrene (I don't think you check your returns!) and, of course, parts that hadn't been put in their slots. Finally, the glue tubes were unusable, so I had to buy new ones. In fact, when I buy something new, I'd like to have something new, not an art object.
Acheteur Vérifié
purchased on 18/06/2019
Translated review
3
/5
★★★☆☆
I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I'm not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
Acheteur Vérifié
purchased on 17/06/2019
Translated review
3
/5
★★★☆☆
I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
Verified Buyer
purchased on 17/06/2019
3
/5
★★★☆☆
Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise it would have been 5 stars.
Verified Buyer
purchased on 17/06/2019
3
/5
★★★☆☆
The positive side of your site is that you offer brands that some of your competitors don't. The negative side is that the prices are much too high.
Acheteur Vérifié
purchased on 16/06/2019
Translated review
2
/5
★★☆☆☆
Shipment received much later than promised!
Verifizierter Käufer
purchased on 14/06/2019
Translated review
3
/5
★★★☆☆
Good products and fast shipping across the pond.
Verified Buyer
purchased on 13/06/2019
3
/5
★★★☆☆
An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.
Acheteur Vérifié
purchased on 11/06/2019
Translated review
3
/5
★★★☆☆
Good selection but long shipping times (over 3 days just for the site to send my order).
Acheteur Vérifié
purchased on 10/06/2019
Translated review
3
/5
★★★☆☆
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Verified Buyer
purchased on 08/06/2019
Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3
/5
★★★☆☆
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Acheteur Vérifié
purchased on 08/06/2019
Translated review
Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3
/5
★★★☆☆
The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.
Acquirente Verificato
purchased on 07/06/2019
Translated review
3
/5
★★★☆☆
No issues whatsoever. Happy customer.
Verified Buyer
purchased on 06/06/2019