/5
★★★★☆
based on 37033 reviews published
★★★★☆
based on 37033 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 0907208 Package received on 21072018 But problem: the contents of the package are not intended for me... Packing error! I order an air filter + candle warmer and I receive a sheet of stickers... I do not recommend this sales site. Exchange or refund procedure launched but I have a feeling it's going to take a long time t
Acheteur Vérifié
purchased on 22/07/2018
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1
/5
★☆☆☆☆
The purchase was perfect. I received the order without any problem
Verified Buyer
purchased on 21/07/2018
1
/5
★☆☆☆☆
There are much cheaper at oupsmdel moreover they do not sell products not in stock answer the phone and deliver on time flee this site
Acheteur Vérifié
purchased on 20/07/2018
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1
/5
★☆☆☆☆
First order placed on the site I still have nothing received I ordered the 10072018 may be was t'elle forgotten. but good order placed Colissimo 12 euros postage is anything
Acheteur Vérifié
purchased on 20/07/2018
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1
/5
★☆☆☆☆
The glue is unusable. the paint cans are dry and do not match the notic color list.
Acheteur Vérifié
purchased on 17/07/2018
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1
/5
★☆☆☆☆
Soon 1 month waiting for a tracked parcel indicating""Commande en cours de traitement"" since the confirmation of this order but nothing very concrete which can help to understand the reasons of the absence of this parcel to this day.
Acheteur Vérifié
purchased on 16/07/2018
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1
/5
★☆☆☆☆
Delivery time over 14 days. Unacceptable! Incorrect information in the shipping details.
Verifizierter Käufer
purchased on 16/07/2018
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1
/5
★☆☆☆☆
Your advertising was not clear and no customer support Your advertising was not clear. I ordered the wrong scale of model decals. I sent an email trying to resolve the issue and it was not answered. I will not be ordering from you in the future.
Acheteur Vérifié
purchased on 14/07/2018
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Answer from 1001hobbies
Dear customer, Apparently we did not receive your email, please contact us so we can help you: [email protected] Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
Your advertising was not clear. I ordered the wrong scale of model decals. I sent an email trying to resolve the issue and it was not answered. I will not be ordering from you in the future.
Verified Buyer
purchased on 14/07/2018
1
/5
★☆☆☆☆
Overpriced! Ex : AMT Model Truck 980 Fire Truck American La France... 133.22€ 1001maquettes competition = 74.79€ Italeri Model Car 3652 Renault R5 Alpine Rallye Monte Carlo 124 = 39.59€ competition 27.65 .etc.
Acheteur Vérifié
purchased on 14/07/2018
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1
/5
★☆☆☆☆
Your advertising was not clear and no customer support Your advertising was not clear. I ordered the wrong scale of model decals. I sent an email trying to resolve the issue and it was not answered. I will not be ordering from you in the future.
Verified Buyer
purchased on 14/07/2018
Answer from 1001hobbies
Dear customer, Apparently we did not receive your email, please contact us so we can help you: [email protected] Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
The order from 24.06.2018 has not yet been delivered. (as of 11.7.2018)
Verifizierter Käufer
purchased on 11/07/2018
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1
/5
★☆☆☆☆
Delivery of 1001 maquettes took twice as long as initially planned. mondial relay did not change the place of delivery to make me happy and correct the delay. Finally, my parcel will be returned because I can't make myself or a third party available to collect it, so my child will only be able to play with his models in 1 month's time.
Acheteur Vérifié
purchased on 10/07/2018
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1
/5
★☆☆☆☆
They forgot to send the package until I complained about it, so it arrived two weeks late with the box open and broken.
Comprador Verificado
purchased on 09/07/2018
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1
/5
★☆☆☆☆
Order placed since 22062018 never received yet. No real follow-up, no concrete information on what is happening with the co
Acheteur Vérifié
purchased on 08/07/2018
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1
/5
★☆☆☆☆
Delivery promised in 24 to 48 hours. Order placed 7 days ago and still nothing on the horizon... I called them and they just told me to wait. Very disappointed for a first
Acheteur Vérifié
purchased on 07/07/2018
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1
/5
★☆☆☆☆
One box has arrived open and another open and broken.
Comprador Verificado
purchased on 04/07/2018
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1
/5
★☆☆☆☆
First time ordering from these guys and have to say very impressed. Ordered Tamiya panel line accent and Tamiya abs cement which I�ve found hard to come by. Delivery within a week well packaged and good prices. Would definitely use again
Verified Buyer
purchased on 03/07/2018
1
/5
★☆☆☆☆
Too slow you send me this request for appreciation while my package is never
Acheteur Vérifié
purchased on 03/07/2018
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1
/5
★☆☆☆☆
Incomplete order - a lot of negotiating to get the rest of the order shipped, especially as the size of the cardboard box received meant that the order really couldn't fit inside unless it was folded in 4! Unable to send the rest of the order in a cardboard box, the model's box is just protected by heat-shrink plastic, resulting in a damaged box that's great for a birthday present. V
Acheteur Vérifié
purchased on 29/06/2018
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1
/5
★☆☆☆☆
Ordered in April Nothing has arrived .....my money you took it !!!!!! The address excuse sucks..........
Acquirente Verificato
purchased on 28/06/2018
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1
/5
★☆☆☆☆
Good service. Product as advertised.
Verified Buyer
purchased on 28/06/2018
1
/5
★☆☆☆☆
Not recommended, no money back on return but only a voucher which is of no use to me.
Verifizierter Käufer
purchased on 14/06/2018
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1
/5
★☆☆☆☆
Higher price for slower service. It took over 10 days to receive one model in stock. I ordered 12 items the same day from a competitor and received them in 3 days. Oops, I know where I'm going to shop next!
Acheteur Vérifié
purchased on 11/06/2018
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1
/5
★☆☆☆☆
Good commlunications. Fast response. Rapid shipping. would not hesitate to do business with them again.
Verified Buyer
purchased on 29/05/2018
1
/5
★☆☆☆☆
It's been a month since I placed the order and I still haven't received it. My experience with them is terrible
Comprador Verificado
purchased on 29/05/2018
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1
/5
★☆☆☆☆
Worst website going fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort will be demanding my money back.
Verified Buyer
purchased on 26/05/2018
1
/5
★☆☆☆☆
Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.
Verified Buyer
purchased on 26/05/2018
Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.
Acheteur Vérifié
purchased on 26/05/2018
Translated review
Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Very fast delivery, team that listens, I recommend... BUT if I may say so: I ordered a kit and there was a mistake in the choice of paints. I had attached a visual with my order that clearly identified the paints I needed. After contacting you by phone, the member of your team clearly acknowledged that it was a mistake on your part. However, here's what I'm told: It's impossible for you to send me the missing paint because the shipping costs are higher than the product itself. So I have to buy the missing paint at my own expense (which I won't do), even though you are 100% responsible for this error, which you acknowledged... I therefore feel that it was up to you to repair it. It's all the more annoying because I took a lot of time to detail my order: by phone and via the chat on your website. This model is a project close to my heart. It's a pity that this important point (yes, one color less is annoying when you have a precise idea in mind...) has tarnished the experience when a small gesture would have allowed you to make a happy customer. Following your reply, I'd like to clarify, since you don't seem to have read it: I SENT A PHOTO WITH MY ORDER TO CHOOSE THE COLORS. I THEN CONTACTED YOU BY PHONE TO MAKE SURE THAT THE RIGHT COLORS WOULD BE CHOSEN. It was you who advised me to take this kit and that your colleague would select the paints I had requested. Don't pretend you don't understand, I have the impression that you didn't read my message, which is just as well.
Acheteur Vérifié
purchased on 24/05/2018
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